Employees lying about their ice cream machine being broken taking it as a joke
Service: 1
Jerry Dangler
While not the worst in my 50+ years as a McDonald's customer, it was far from the best. Unfortunately, it seems to be a trend at McDonald's in general lately.I travel a great deal for work and often the drive through at a fast food chain is my most convenient option. Yesterday, when I arrived at this location off of I-40 near Garner, it was not that busy. However, from the time I ordered to the time I had paid, it was 2-3 minutes, with only 1 vehicle ahead of me. Then, when I got to the window for my food, it was 1-2 minutes before someone came to the window. She then attempted to hand me the wrong drink multiple times and I had to keep telling her it was wrong until she finally got it. When she handed me the correct drink, it had Orange Hi-C all over the outside and was a mess. (I got Hi-C because the soft drink machine was broken.) Fortunately, I had napkins in the car. She comes back to the window and tells me that it will be a while, can I pull forward. So I did. Another 6-8 minutes goes by, my food finally comes. I am now nearing 15 minutes for a drive thru order. I pull out onto the road, reach into my bag for my fries and the container is broken and they fall all over the place. (Please see attached photo.) I can't believe an employee thought it as okay to give it to a customer. So, I reach into the bag for napkins to clean my hands after picking up my fries, no napkins. Oh, and the fries were not even hot. The bread on the sandwich was overcooked and near burnt.One of my other frustrations is that I ordered a standard meal off the menu. Nothing custom and just one person. What I got was a very substandard experience that took way too much of my time. I could have gone the the nearby Jersey Mike's and had far better food and not spent much more time.
Atmosphere: 3
Food: 2
Service: 1
Jennifer Davis
McDonald’s may as well just take ice cream off the menu because they never have any.
Service: 5
Cathy Williams
It is a sure cry to give you even 1 star to be able to post a review. You deserve Nothing! The lack of enthusiasm towards your customers is appalling. It’s 4 in the afternoon and no one in line. I pull up to the window to pay and this young clueless idiot just staresme down, like in another world. Never reached out to take my money. Weird! Did he forget where he was? Then I had requested ketchup for my fries. Got home to find 3 packs of mayonnaise, no ketchup! I have to pay for my food. How about putting a little thought and effort into your job. If you can’t handle it, stay home. Let your mommy continue to take care of you and don’t take my money. No smile, no thank you, so service!
J.J. Meidl
Subpar Experience at McDonald's First Window Cashier (March 29th, 4:23 PM)Review:My recent visit to McDonald's, particularly at the first window cashier, left much to be desired. The service was inattentive and felt rushed, resulting in minor delays and frustration on my end.Upon arriving at the drive-thru, I encountered a cashier who seemed preoccupied and didn't fully engage with my order. Despite my efforts to communicate clearly, it felt like my requests were not being fully heard, leading to minor delays in the ordering process.Furthermore, I was very dissatisfied with the cashier's comment stating, "may you have the day you deserve," which came across as dismissive and unwarranted. Additionally, it was frustrating to observe the cashier reading a book, presumably by Yangsze Choo, instead of focusing on customer service.While I understand that busy periods can be challenging, it's essential for staff to maintain a level of attentiveness and focus on customer needs. I also like Perhaps with a bit more attention to detail and less haste, these issues could be mitigated.In moving forward, I would recommend that management address these concerns to ensure a smoother and more satisfying customer experience for all patrons.
Food: 4
Service: 1
Recommended dishes: Double Cheeseburger, French Fries
Maria Alicia Davis
This was the 1st time I purchased from this McDonald's, but the service was awful and very disrespectful.
Atmosphere: 3
Food: 4
Service: 2
Andrew (Andy)
Friendly register saff, clean store for the most part. Food comes hot and fresh each time. My kids love their Happy Meals! By the way, they do the Large Fry right - overflowing the container.
I used the drive thru. I was having a craving for McDonalds. I stopped after a doctors appointment and ordered a Fish Filet with extra tartar sauce. They didn’t disappoint. Exactly as I ordered it. I did notice, as many fast food places have done, there were no trash bins conveniently located. One is at the end of the walkway as you pull around for drive through. It’s flush to the building and there was no “chute” on it so I couldn’t reachIt from the car. And it’s in a bad spot; a sort of blind spot for anyone trying to throw out the bag and wrappers. So, I stopped, put my blinkers on and got out of the car for a moment. Not very convenient. I hope they see this and rethink the trash containers placement. In the “old days”, they had several conveniently located trash containers and someone on the schedule would be assigned to the parking lot. Or perhaps the porter would have had that job. That was many years ago back in the Northeast. But, I’m not dinging them for this.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Filet O Fish Meal
David Simmons
McDonald's.... What more is there to say.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chicken Sandwich, Filet O Fish Meal, Mcchicken, Mcdouble, Hamburger, Mcrib Is Back, Hotcakes, Chicken Mcnuggets, Happy Meal, Mcmuffin, French Fries, McDonald's Big Mac
Kim Stone
Manager was RUDE. She needs to check her attitude at the door or find another job where she doesn’t have to deal with the public. 5:40pm on 2/10/24.
had me waiting for no reason the second lane kept going even when no one was there as I was pulling off they try to apologize saying they didn't see me this is the 3rd time this has
Atmosphere: 1
Food: 3
Service: 1
Roslyn Morrisey
Everything was
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries
Felsie Kearney
They are pretty fast and typically get the drive thru orders correct!Parking: There are lots of parking spots and for larger trucks there is a gas station directly beside them that offers big rig parking for truckers.Kid-friendliness: They have a clean play place inside the store. They often have staff inside checking on the cleanliness and safety of the children.Wheelchair accessibility: They have wheelchair accessible parking ramps, doors, and bathroom stalls!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich, Mcchicken, Cheeseburger, Happy Meal, French Fries
Brandy Rossetti
Not friendly at all. No smiles, no welcome and what's the point of a table number if they just call a number to pick it up. I've been to many McDonald's, even when super busy I get a welcome, smiles, and great service. This McDonald's everyone acts as if they don't want to be there and hate the
Employees lying about their ice cream machine being broken taking it as a joke
Service: 1
While not the worst in my 50+ years as a McDonald's customer, it was far from the best. Unfortunately, it seems to be a trend at McDonald's in general lately.I travel a great deal for work and often the drive through at a fast food chain is my most convenient option. Yesterday, when I arrived at this location off of I-40 near Garner, it was not that busy. However, from the time I ordered to the time I had paid, it was 2-3 minutes, with only 1 vehicle ahead of me. Then, when I got to the window for my food, it was 1-2 minutes before someone came to the window. She then attempted to hand me the wrong drink multiple times and I had to keep telling her it was wrong until she finally got it. When she handed me the correct drink, it had Orange Hi-C all over the outside and was a mess. (I got Hi-C because the soft drink machine was broken.) Fortunately, I had napkins in the car. She comes back to the window and tells me that it will be a while, can I pull forward. So I did. Another 6-8 minutes goes by, my food finally comes. I am now nearing 15 minutes for a drive thru order. I pull out onto the road, reach into my bag for my fries and the container is broken and they fall all over the place. (Please see attached photo.) I can't believe an employee thought it as okay to give it to a customer. So, I reach into the bag for napkins to clean my hands after picking up my fries, no napkins. Oh, and the fries were not even hot. The bread on the sandwich was overcooked and near burnt.One of my other frustrations is that I ordered a standard meal off the menu. Nothing custom and just one person. What I got was a very substandard experience that took way too much of my time. I could have gone the the nearby Jersey Mike's and had far better food and not spent much more time.
Atmosphere: 3
Food: 2
Service: 1
McDonald’s may as well just take ice cream off the menu because they never have any.
Service: 5
It is a sure cry to give you even 1 star to be able to post a review. You deserve Nothing! The lack of enthusiasm towards your customers is appalling. It’s 4 in the afternoon and no one in line. I pull up to the window to pay and this young clueless idiot just staresme down, like in another world. Never reached out to take my money. Weird! Did he forget where he was? Then I had requested ketchup for my fries. Got home to find 3 packs of mayonnaise, no ketchup! I have to pay for my food. How about putting a little thought and effort into your job. If you can’t handle it, stay home. Let your mommy continue to take care of you and don’t take my money. No smile, no thank you, so service!
Subpar Experience at McDonald's First Window Cashier (March 29th, 4:23 PM)Review:My recent visit to McDonald's, particularly at the first window cashier, left much to be desired. The service was inattentive and felt rushed, resulting in minor delays and frustration on my end.Upon arriving at the drive-thru, I encountered a cashier who seemed preoccupied and didn't fully engage with my order. Despite my efforts to communicate clearly, it felt like my requests were not being fully heard, leading to minor delays in the ordering process.Furthermore, I was very dissatisfied with the cashier's comment stating, "may you have the day you deserve," which came across as dismissive and unwarranted. Additionally, it was frustrating to observe the cashier reading a book, presumably by Yangsze Choo, instead of focusing on customer service.While I understand that busy periods can be challenging, it's essential for staff to maintain a level of attentiveness and focus on customer needs. I also like Perhaps with a bit more attention to detail and less haste, these issues could be mitigated.In moving forward, I would recommend that management address these concerns to ensure a smoother and more satisfying customer experience for all patrons.
Food: 4
Service: 1
Recommended dishes: Double Cheeseburger, French Fries
This was the 1st time I purchased from this McDonald's, but the service was awful and very disrespectful.
Atmosphere: 3
Food: 4
Service: 2
Friendly register saff, clean store for the most part. Food comes hot and fresh each time. My kids love their Happy Meals! By the way, they do the Large Fry right - overflowing the container.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mcdouble, Double Cheeseburger, Chicken Mcnuggets, Cheeseburger, Mcmuffin, French Fries
I used the drive thru. I was having a craving for McDonalds. I stopped after a doctors appointment and ordered a Fish Filet with extra tartar sauce. They didn’t disappoint. Exactly as I ordered it. I did notice, as many fast food places have done, there were no trash bins conveniently located. One is at the end of the walkway as you pull around for drive through. It’s flush to the building and there was no “chute” on it so I couldn’t reachIt from the car. And it’s in a bad spot; a sort of blind spot for anyone trying to throw out the bag and wrappers. So, I stopped, put my blinkers on and got out of the car for a moment. Not very convenient. I hope they see this and rethink the trash containers placement. In the “old days”, they had several conveniently located trash containers and someone on the schedule would be assigned to the parking lot. Or perhaps the porter would have had that job. That was many years ago back in the Northeast. But, I’m not dinging them for this.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Filet O Fish Meal
McDonald's.... What more is there to say.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chicken Sandwich, Filet O Fish Meal, Mcchicken, Mcdouble, Hamburger, Mcrib Is Back, Hotcakes, Chicken Mcnuggets, Happy Meal, Mcmuffin, French Fries, McDonald's Big Mac
Manager was RUDE. She needs to check her attitude at the door or find another job where she doesn’t have to deal with the public. 5:40pm on 2/10/24.
Service: 1
Restaurantji Recommends
Clean, relatively efficient service.
Atmosphere: 3
Food: 3
Service: 3
had me waiting for no reason the second lane kept going even when no one was there as I was pulling off they try to apologize saying they didn't see me this is the 3rd time this has
Atmosphere: 1
Food: 3
Service: 1
Everything was
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries
They are pretty fast and typically get the drive thru orders correct!Parking: There are lots of parking spots and for larger trucks there is a gas station directly beside them that offers big rig parking for truckers.Kid-friendliness: They have a clean play place inside the store. They often have staff inside checking on the cleanliness and safety of the children.Wheelchair accessibility: They have wheelchair accessible parking ramps, doors, and bathroom stalls!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich, Mcchicken, Cheeseburger, Happy Meal, French Fries
Not friendly at all. No smiles, no welcome and what's the point of a table number if they just call a number to pick it up. I've been to many McDonald's, even when super busy I get a welcome, smiles, and great service. This McDonald's everyone acts as if they don't want to be there and hate the
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Happy Meal