Today I had a bad experience and I usually have good experiences at this Chipotle. When I came in I asked how long would it be until a new batch of steak came up and they told me 15-20 mins. I was more than willing to wait that time frame. That was no problem at all since I saw there wasn’t much steak that was left (only a few pieces) Once they cooked it I got back in line and ordered my steak bowl.I then noticed that the two women were catching an attitude about the situation. This entire time I was polite. So I noticed one of the girls take over the male that was servicing me. She then turned her back and then put steak on my bowl from an area I didn’t see the cook putting the fresh steak in.Once I got home which is 3 mins away I tasted my bowl in the car and when I bit in it the steak was as cold in the inside. I went back up to the store and let them know my food was cold. Once they saw me the young lady that made my food move from the counter to the side register. She knew exactly what she did. Then there were two young ladies at the register being unprofessional because yes I did advocate but with “grace” So instead of remaking my food I asked for my money back because after I seen them at the register I knew they didn’t need to make my food again.The manager was there the entire time and he said nothing. He should have definitely realigned his staff and their behavior. As a customer if I can keep my composure and grace then the staff member should be able to be professional. I was going to let it go however, since they got disrespectful at the register I decided to write a review since the manager did nothing. I’m really disappointed in my experience because I’m a regular that only wanted to be treated with respect like everyone else. I didn’t ask for any special privileges and I gave them grace.Also, my family and I have always been charged for vinaigrette and they said they’ve never charged for it and that’s not the truth.I’m recommending that the area leader take a look into this because what I saw would be unacceptable at any store. The store I was at the palladium in High Point , NC.
Janely Rodriguez
Bad service. I got a burrito and they did NOT roll it up correctly, food was coming out from the front and back of the burrito. I also got a bowl, I took it out the bag and it fell everywhere they did NOT close it right. food spilled everywhere. wasted food and money.
Atmosphere: 2
K Sandi
Lot of raw and uncooked chicken in the rice bowl, please don't serve such food in hurry.I was there today @10:30PM.
Atmosphere: 2
Food: 1
Service: 2
Joselin Paz
Amazing staff. Super clean!
Atmosphere: 5
Food: 5
Service: 5
Mike Steiner
Good food. Fast service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad
Krista C
Another disappointing Chipotle. I don’t understand why they are open till 11 when they aren’t willing to have fresh food and all of the items on the menu available. 10 pm and they are “out of guacamole” the beans are crusty, chicken looks like it’s been sitting out for hours, nothing was fresh. I ended up leaving with no food.
Rachel Miles
This is one of my favorite ones to go to. Today the lady fixing plates acted like I stole her cookies for asking for a little more rice. Chipotles portion sizes are already getting smaller so when I see you paint the bottom of the plate with rice like that's enough I feel cheated. I still left a tip because I know people have bad days but just don't let it show on your face. ?
Atmosphere: 4
Food: 4
Service: 4
Katrina Caple
The chips were stale,the steak was dry like it's been sitting there all day and the queso was crusted over..the cashier looked like he was ready for the day to be over. I prefer Chipotle on S.
Food: 1
Service: 1
tony casbarro
This is not what you think you would get when you spend 17.00
Stop here because I was near. Portions are horrible definitely will not return.
Food: 1
Service: 1
A C
I walked into chipotles to order food around 6:25 PM, I always get the Barbacoa bowl and they were basically out of Barbacoa when I wanted to place my order so I asked if there was more Barbacoa in the back and the worker (I don’t know his name) was trying to be smart and said that the Barbacoa from the online order station looks the same as the one on the main station. So I asked if they were going to make more Barbacoa tonight the worker says no they won’t make anymore tonight but they don’t close until 11 PM. There is no way that insufficient amount of Barbacoa is going to last five hours until closing time it was barely anything in the serving dish, barely any meat, just straight juice, and small shredded meat bits. So when the worker said they weren’t going to make any Barbacoa for the rest of the night I asked don’t you all close at 11pm? And he said yes but we’re still not going to make anymore. Even though it’s only 6:27 PM, so I definitely got the impression the employee was lying so that he wouldn’t have to Fix me a better portion of Barbacoa. So he offered to fix me Barbacoa from the online order station even though he said, and I quote “the Barbacoa looks the same at the online station as it does on the main line” and that is exactly what I got the same looking barely any meat Barbacoa on my food, which is of poor quality. While, the employee that was fixing my food was walking to the order online station. He whispered something to another employee, and both of them were laughing in my face and the worker he said something too kept laughing in my face until I paid for my food. WHICH IS EXTREMELY UNPROFESSIONAL!!! I do not appreciate being laughed at because I want better food quality. I traveled 30 minutes to come to this Chipotle’s because I felt like they were the best chipotles in my area because all the other ones near my house are trash!!! And this is a prime example as to why I like to travel further for a better food quality, but I come to the one that is supposed to have the better food quality and they are treating me just as bad as the ones that are close to my home residence. Chipotle’s needs to fix this problem, because all this company is doing is increasing prices, but is still offering poor customer service and poor food quality and smaller portions!!!
Atmosphere: 1
Food: 1
Service: 1
LISA EVANS
So disappointed. I asked to have my burrito grilled and was refused. little selection of toppings, steak was chewy and food was not even close to warm. no senior discount, I'll be going back to Moe'
Atmosphere: 2
Food: 1
Service: 1
Amy Penn
Loved the food, a little on the expensive side.
Atmosphere: 5
Food: 5
Service: 5
robert jeffries
The staff was great and very nice you don't get that kind of service everywhere.Dietary restrictions: Brown Rice
Poor Customer Service.
Atmosphere: 1
Food: 1
Service: 1
Today I had a bad experience and I usually have good experiences at this Chipotle. When I came in I asked how long would it be until a new batch of steak came up and they told me 15-20 mins. I was more than willing to wait that time frame. That was no problem at all since I saw there wasn’t much steak that was left (only a few pieces) Once they cooked it I got back in line and ordered my steak bowl.I then noticed that the two women were catching an attitude about the situation. This entire time I was polite. So I noticed one of the girls take over the male that was servicing me. She then turned her back and then put steak on my bowl from an area I didn’t see the cook putting the fresh steak in.Once I got home which is 3 mins away I tasted my bowl in the car and when I bit in it the steak was as cold in the inside. I went back up to the store and let them know my food was cold. Once they saw me the young lady that made my food move from the counter to the side register. She knew exactly what she did. Then there were two young ladies at the register being unprofessional because yes I did advocate but with “grace” So instead of remaking my food I asked for my money back because after I seen them at the register I knew they didn’t need to make my food again.The manager was there the entire time and he said nothing. He should have definitely realigned his staff and their behavior. As a customer if I can keep my composure and grace then the staff member should be able to be professional. I was going to let it go however, since they got disrespectful at the register I decided to write a review since the manager did nothing. I’m really disappointed in my experience because I’m a regular that only wanted to be treated with respect like everyone else. I didn’t ask for any special privileges and I gave them grace.Also, my family and I have always been charged for vinaigrette and they said they’ve never charged for it and that’s not the truth.I’m recommending that the area leader take a look into this because what I saw would be unacceptable at any store. The store I was at the palladium in High Point , NC.
Bad service. I got a burrito and they did NOT roll it up correctly, food was coming out from the front and back of the burrito. I also got a bowl, I took it out the bag and it fell everywhere they did NOT close it right. food spilled everywhere. wasted food and money.
Atmosphere: 2
Lot of raw and uncooked chicken in the rice bowl, please don't serve such food in hurry.I was there today @10:30PM.
Atmosphere: 2
Food: 1
Service: 2
Amazing staff. Super clean!
Atmosphere: 5
Food: 5
Service: 5
Good food. Fast service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad
Another disappointing Chipotle. I don’t understand why they are open till 11 when they aren’t willing to have fresh food and all of the items on the menu available. 10 pm and they are “out of guacamole” the beans are crusty, chicken looks like it’s been sitting out for hours, nothing was fresh. I ended up leaving with no food.
This is one of my favorite ones to go to. Today the lady fixing plates acted like I stole her cookies for asking for a little more rice. Chipotles portion sizes are already getting smaller so when I see you paint the bottom of the plate with rice like that's enough I feel cheated. I still left a tip because I know people have bad days but just don't let it show on your face. ?
Atmosphere: 4
Food: 4
Service: 4
The chips were stale,the steak was dry like it's been sitting there all day and the queso was crusted over..the cashier looked like he was ready for the day to be over. I prefer Chipotle on S.
Food: 1
Service: 1
This is not what you think you would get when you spend 17.00
Atmosphere: 3
Food: 2
Service: 3
Restaurantji Recommends
Stop here because I was near. Portions are horrible definitely will not return.
Food: 1
Service: 1
I walked into chipotles to order food around 6:25 PM, I always get the Barbacoa bowl and they were basically out of Barbacoa when I wanted to place my order so I asked if there was more Barbacoa in the back and the worker (I don’t know his name) was trying to be smart and said that the Barbacoa from the online order station looks the same as the one on the main station. So I asked if they were going to make more Barbacoa tonight the worker says no they won’t make anymore tonight but they don’t close until 11 PM. There is no way that insufficient amount of Barbacoa is going to last five hours until closing time it was barely anything in the serving dish, barely any meat, just straight juice, and small shredded meat bits. So when the worker said they weren’t going to make any Barbacoa for the rest of the night I asked don’t you all close at 11pm? And he said yes but we’re still not going to make anymore. Even though it’s only 6:27 PM, so I definitely got the impression the employee was lying so that he wouldn’t have to Fix me a better portion of Barbacoa. So he offered to fix me Barbacoa from the online order station even though he said, and I quote “the Barbacoa looks the same at the online station as it does on the main line” and that is exactly what I got the same looking barely any meat Barbacoa on my food, which is of poor quality. While, the employee that was fixing my food was walking to the order online station. He whispered something to another employee, and both of them were laughing in my face and the worker he said something too kept laughing in my face until I paid for my food. WHICH IS EXTREMELY UNPROFESSIONAL!!! I do not appreciate being laughed at because I want better food quality. I traveled 30 minutes to come to this Chipotle’s because I felt like they were the best chipotles in my area because all the other ones near my house are trash!!! And this is a prime example as to why I like to travel further for a better food quality, but I come to the one that is supposed to have the better food quality and they are treating me just as bad as the ones that are close to my home residence. Chipotle’s needs to fix this problem, because all this company is doing is increasing prices, but is still offering poor customer service and poor food quality and smaller portions!!!
Atmosphere: 1
Food: 1
Service: 1
So disappointed. I asked to have my burrito grilled and was refused. little selection of toppings, steak was chewy and food was not even close to warm. no senior discount, I'll be going back to Moe'
Atmosphere: 2
Food: 1
Service: 1
Loved the food, a little on the expensive side.
Atmosphere: 5
Food: 5
Service: 5
The staff was great and very nice you don't get that kind of service everywhere.Dietary restrictions: Brown Rice
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Bowl