The medium size pizza is the size of a small pizza.
Atmosphere: 3
Food: 2
Service: 3
PAIGE FRICKS
Food was ready when they said it would be. pizza was hot and good not BURNT/DARKbrown on the bottom which is a plus. Employees were clean cut they were nice and professional no riffraff going on (like at some of these other pizza places around town) it was clean & tidy.❤️ I could NOT say that a couple years ago! When we stopped coming to PJ's for that & alot of diffent reasons! It seems like this crew are ON POINT!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Brownie
Hope Greive
Door dash sucks! Stop door dashing pizza, it's cold and they have no customer service skills. I prefer pizza from a pizza place for delivery from a pizza place. I didn't order from door dash!
Food: 5
Service: 1
Brandon Murray
Carryout deal was good. Guy at the counter was extremely pleasant and nice.
Atmosphere: 5
Food: 5
Service: 5
Andrew 889
Used to be great but it's gone sharply down hill the past couple years. I don't think they've been able to deliver or have pizza prepared for pickup within the time window once within the last 1-3 years. If you like waiting around 30-45 min past the provided time window and eating cold pizza this is your spot.
Atmosphere: 2
Food: 2
Service: 1
September Rain
No hair nets, no beard nets, no gloves. Obnoxious guys in the back. The only positive was one girl that looked like she was doing all the work.
Atmosphere: 1
oscar paz
They should have their license to operate removed, they are selling food expired. Not just me but many have taste food expired in their food. Please don't buy food from this place. I am a customer and I don't want you to put your money in the trash. This location is nasty and so their food. Dirty employees = dirty food.
Jacie Tratt
Would put zero stars if I could. I usually order carry out but this was my first time ordering delivery. 05/02/2023 Our driver delivered the pizza across the street and did not wait for a response at the door. They just put it there and left. Thankfully we have nice neighbors and they brought it over to us. Not to mention an hour and 15 mins had already gone by on a Tuesday. So our pizza was at about room temp as well, certainly not even warm anymore. When I called back I spoke to Brianna, who very clearly did not care at all. She had the “I really don’t care about your complaint” attitude and offered no coupons or replacement pizza. She didn’t even apologize, she only said “I’ll talk to the driver if you want”.I’m just amazed at the lack of customer service here. Nobody cares at all. I’ve never had a problem picking up an order, but do not order delivery. And don’t expect any coupons or replacements if they messed up!
Jacie Trine
Would put zero stars if I could. I usually order carry out but this was my first time ordering delivery. 05/02/2023 Our driver delivered the pizza across the street and did not wait for a response at the door. They just put it there and left. Thankfully we have nice neighbors and they brought it over to us. Not to mention an hour and 15 mins had already gone by on a Tuesday. So our pizza was at about room temp as well, certainly not even warm anymore. When I called back I spoke to Brianna, who very clearly did not care at all. She had the “I really don’t care about your complaint” attitude and offered no coupons or replacement pizza. She didn’t even apologize, she only said “I’ll talk to the driver if you want”.I’m just amazed at the lack of customer service here. Nobody cares at all. I’ve never had a problem picking up an order, but do not order delivery. And don’t expect any coupons or replacements if they messed up!
Adriana Peterson
The pepperoni pizza was perfect , it was steaming hot and not greasy at all which is a plus for me.
Worst Papa John’s in Jacksonville. How is the pizza overcooked and cold at the same time??? I would just advise to go to any other store. Plus the lady in the fron had an attitude for no apparent reason.
Angelina Carralero
I tried ordering at 11 pm online and couldn't. The store closes at 12 am so I called the store and was told I could place a carryout or delivery order. I requested carryout and was then told I could not place a carryout order but delivery was available. When I asked why they would offer carryout if was not an option... they told me it was part of the script. What a joke. I live right across the street and refuse to pay the $5 delivery fee plus tip when I can walk across to pick up my order. Requested to speak to a supervisor and was transferred to a number that continued to ring for over 10 minutes. Save you're time & money and buy from dominos
Meghan
The food was decent, although they forgot our jalapeno bites... The entire staff was so disorganized. No one communicated, not a single smile on anyone's faces. I watched them drop my box on the floor and THEN put my pizza in it. Sure it was the outside of the box but... Eew... The phone never stopped ringing because no one was answering it.The person that was answering the phone went into the back room, didn't tell anyone, and when the phone was ringing next to the person putting stickers on the boxes, that person didn't even budge or seem to care they were losing sales. And they just let the phone keep on ringing. It rang for the whole 20 minutes I was in there.And this is their Saturday crew. You would think that they'd have their best people there. If that's their best then I'm not coming back...
Atmosphere: 1
Food: 4
Service: 1
Mondo B
This is the first time I have ever had to leave a semi negative review for Papa Johns. The pizza arrived in a acceptable time but the delivery man knocked and apologized because he said the delivery instructions said to leave the pizza at the door? It was 56 degrees out? Also the pizza was in it’s normal box and not in an insulated carrier? The pizza was almost cold and we had to reheat it. That has never happened before. I gave three stars because the pizza was still good after we reheated it and I don’t think it was the delivery drivers fault. Delivering cold pizza with instructions to leave it at the door on a cold night is a good way to lose good customers.
Meghan Meadows
The food was decent, although they forgot our jalapeno bites... The entire staff was so disorganized. No one communicated, not a single smile on anyone's faces. I watched them drop my box on the floor and THEN put my pizza in it. Sure it was the outside of the box but... Eew... The phone never stopped ringing because no one was answering it.The person that was answering the phone went into the back room, didn't tell anyone, and when the phone was ringing next to the person putting stickers on the boxes, that person didn't even budge or seem to care they were losing sales. And they just let the phone keep on ringing. It rang for the whole 20 minutes I was in there.And this is their Saturday crew. You would think that they'd have their best people there. If that's their best then I'm not coming back...
The medium size pizza is the size of a small pizza.
Atmosphere: 3
Food: 2
Service: 3
Food was ready when they said it would be. pizza was hot and good not BURNT/DARKbrown on the bottom which is a plus. Employees were clean cut they were nice and professional no riffraff going on (like at some of these other pizza places around town) it was clean & tidy.❤️ I could NOT say that a couple years ago! When we stopped coming to PJ's for that & alot of diffent reasons! It seems like this crew are ON POINT!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Brownie
Door dash sucks! Stop door dashing pizza, it's cold and they have no customer service skills. I prefer pizza from a pizza place for delivery from a pizza place. I didn't order from door dash!
Food: 5
Service: 1
Carryout deal was good. Guy at the counter was extremely pleasant and nice.
Atmosphere: 5
Food: 5
Service: 5
Used to be great but it's gone sharply down hill the past couple years. I don't think they've been able to deliver or have pizza prepared for pickup within the time window once within the last 1-3 years. If you like waiting around 30-45 min past the provided time window and eating cold pizza this is your spot.
Atmosphere: 2
Food: 2
Service: 1
No hair nets, no beard nets, no gloves. Obnoxious guys in the back. The only positive was one girl that looked like she was doing all the work.
Atmosphere: 1
They should have their license to operate removed, they are selling food expired. Not just me but many have taste food expired in their food. Please don't buy food from this place. I am a customer and I don't want you to put your money in the trash. This location is nasty and so their food. Dirty employees = dirty food.
Would put zero stars if I could. I usually order carry out but this was my first time ordering delivery. 05/02/2023 Our driver delivered the pizza across the street and did not wait for a response at the door. They just put it there and left. Thankfully we have nice neighbors and they brought it over to us. Not to mention an hour and 15 mins had already gone by on a Tuesday. So our pizza was at about room temp as well, certainly not even warm anymore. When I called back I spoke to Brianna, who very clearly did not care at all. She had the “I really don’t care about your complaint” attitude and offered no coupons or replacement pizza. She didn’t even apologize, she only said “I’ll talk to the driver if you want”.I’m just amazed at the lack of customer service here. Nobody cares at all. I’ve never had a problem picking up an order, but do not order delivery. And don’t expect any coupons or replacements if they messed up!
Would put zero stars if I could. I usually order carry out but this was my first time ordering delivery. 05/02/2023 Our driver delivered the pizza across the street and did not wait for a response at the door. They just put it there and left. Thankfully we have nice neighbors and they brought it over to us. Not to mention an hour and 15 mins had already gone by on a Tuesday. So our pizza was at about room temp as well, certainly not even warm anymore. When I called back I spoke to Brianna, who very clearly did not care at all. She had the “I really don’t care about your complaint” attitude and offered no coupons or replacement pizza. She didn’t even apologize, she only said “I’ll talk to the driver if you want”.I’m just amazed at the lack of customer service here. Nobody cares at all. I’ve never had a problem picking up an order, but do not order delivery. And don’t expect any coupons or replacements if they messed up!
The pepperoni pizza was perfect , it was steaming hot and not greasy at all which is a plus for me.
Restaurantji Recommends
Worst Papa John’s in Jacksonville. How is the pizza overcooked and cold at the same time??? I would just advise to go to any other store. Plus the lady in the fron had an attitude for no apparent reason.
I tried ordering at 11 pm online and couldn't. The store closes at 12 am so I called the store and was told I could place a carryout or delivery order. I requested carryout and was then told I could not place a carryout order but delivery was available. When I asked why they would offer carryout if was not an option... they told me it was part of the script. What a joke. I live right across the street and refuse to pay the $5 delivery fee plus tip when I can walk across to pick up my order. Requested to speak to a supervisor and was transferred to a number that continued to ring for over 10 minutes. Save you're time & money and buy from dominos
The food was decent, although they forgot our jalapeno bites... The entire staff was so disorganized. No one communicated, not a single smile on anyone's faces. I watched them drop my box on the floor and THEN put my pizza in it. Sure it was the outside of the box but... Eew... The phone never stopped ringing because no one was answering it.The person that was answering the phone went into the back room, didn't tell anyone, and when the phone was ringing next to the person putting stickers on the boxes, that person didn't even budge or seem to care they were losing sales. And they just let the phone keep on ringing. It rang for the whole 20 minutes I was in there.And this is their Saturday crew. You would think that they'd have their best people there. If that's their best then I'm not coming back...
Atmosphere: 1
Food: 4
Service: 1
This is the first time I have ever had to leave a semi negative review for Papa Johns. The pizza arrived in a acceptable time but the delivery man knocked and apologized because he said the delivery instructions said to leave the pizza at the door? It was 56 degrees out? Also the pizza was in it’s normal box and not in an insulated carrier? The pizza was almost cold and we had to reheat it. That has never happened before. I gave three stars because the pizza was still good after we reheated it and I don’t think it was the delivery drivers fault. Delivering cold pizza with instructions to leave it at the door on a cold night is a good way to lose good customers.
The food was decent, although they forgot our jalapeno bites... The entire staff was so disorganized. No one communicated, not a single smile on anyone's faces. I watched them drop my box on the floor and THEN put my pizza in it. Sure it was the outside of the box but... Eew... The phone never stopped ringing because no one was answering it.The person that was answering the phone went into the back room, didn't tell anyone, and when the phone was ringing next to the person putting stickers on the boxes, that person didn't even budge or seem to care they were losing sales. And they just let the phone keep on ringing. It rang for the whole 20 minutes I was in there.And this is their Saturday crew. You would think that they'd have their best people there. If that's their best then I'm not coming back...