Definitely avoid this location and understand we did not eat here, we packed and walked in the place was empty and stunk so bad. I then saw their rating was a 85 I repeat 85 so that’s when we turned around and walked out. As we were heading for the car an Asian female followed us out asking what was wrong.
Emerson S.
Best restaurant on the planet. I have loved this place since I was born. It is my real father
Priscilla Ellis
I am so pleased with the new team. Ms. Bonita and her team are awesome. They are kind, professional and take pride in taking care of others. The restaurant is also clean compared to the best. I will be back soon and keep up the great service.
Lakwanda Rushing
I Absolutely love Boston Market ❤️!! The customer service was awesome. The food was delicious ?. We didn't know that the Turkey is now seasonal. So we were a little early for that. Also as a Travel Business Owner I love trying places so that I can recommend them to my clients!!
Erica Greene
We got here late because of traffic but they still had a good selection of hot fresh food. Nuk made our visit extra special she was so so nice to me and my children, I appreciate her going the extra mile for us even though we came in late. The location itself may be a little run down but the good food and kind employees make it worth it.
Lakwanda Rushing
Great Customer Service, We Wanted Turkey But It's Seasonal Now. So We Were Just A Few Days To Early. The Meatloaf Was Still Amazing!! We Love Boston Market. And As A Travel Business Owner I Love To Tell My Client's About Wonderful Places To Visit When They Are In Our Amazing City!!
Enzo R.
This might be the nastiest restaurant in Charlotte NC. No joke. 82% sanitation grade. Garbage is littered all over the outside area. (Looks like a homeless shelter) What happened to this once great food chain???
Shantel Classens
Haven’t had Boston Market in over 15 years. I enjoyed it while in college. Decided to give it a try…. The building looked run down and the inside poorly cared for. The food behind the window looked like it had been sitting there all day. I was still being optimistic and picked the meatloaf with spinach and yams (since they looked edible, unlike everything else that looked like it’s been sitting out all day). 2 bites in and I couldn’t do it!!!! Felt like I would get sick from eating this food. I didn’t check the sanitation score, but wish I would have prior to ordering. My boyfriend ordered the chicken pot pie and 1/2 rotisserie chicken w/ the same sides as I did ( only decent looking ones)… one bite into the chicken pot pie and he was DONE… we tried!!!! Can’t do it!!!! Boston Market is not what I remember it to be!!!! =(
Lambros Balatsias
I once had this location rated 5 stars. The dining room is falling apart. Most tables have been removed. Broken tile is in multiple places. This was once a great place to get some tasty chicken, turkey, and some nice veggies. At one point they had a delicious prime rib. What happened??? On this visit, the kitchen was out of so many items, I felt like leaving but was starved. So many restaurants were affected by covid and staffing issues, but this one has been hit harder than others. So sad. I loved eating here
Kay H.
I went to this place as I was waiting next door for my car to finish getting an oil changed. The doors wouldn't open. A worker comes and tell me that you have to order online. So I stood in the parking lot and went online. It said I pretty much had to wait 35 mins for my food for pickup. NOW these women see that I walked up without a car and could've been COURTEOUS enough to allow me to come inside to order but nooo, that would've been TOO nice to do so this time huh. Don't eat here, let them go out of business
We went to get lunch and arrived at 10:55. We waited for 20 minutes outside since the door was locked. I am there with my 88 years young mother who is dependent upon a walker. We were definitely seen but never addressed. Another couple arrived, waited then drove off. I then preceded to knock on the window. One lady ignored me and the other motioned they were closed. I asked her to come to the door so I could ask when they were opening or hopefully find out the problem. She was beginning to open the inside door when the other lady told her not to. I was totally undone to think you treat customers this way. Someone could have spoken with us 20 minutes prior or put a note up explaining the situation. Pitiful customer service is all I can say. This is not my norm to complain because I would give people a chance. My mother is my reason for complaining. What has happened to respecting and showing compassion to the elderly.
Eve Lowry
I would NOT be surprised if they cease operations at this location. The staff was very nice, but the owners are treating this store like a reject. No napkins, no CO2 for the soda machine, no chickens in the rotisserie... it was a sad sight from their glory days. I do hope they get it together.
Nicole Goodyear
It's a sad state of affairs at this Boston Market location. The building itself looks as if it needs to be gutted and re-done altogether (see photos for reference) The first photo shows the disgusting mold along the wall of the solitary booth found in the dining room. Standing water at the drink fountain made it a challenge to get a beverage. The entire time we had to wonder what the sanitation rating was but we're terrified to find out. The only reason this place gets two stars is because the sweet potato casserole was delicious.
Kirk Etters
The food and management are absolutely horrible. We received our order via uber eats. The chicken was dry and tasteless, potatoes under cooked and so hard you could break a window with them, the meat loaf was probably 2 days old, overly salty, dry and tasteless, missing my corn side, missing half the chicken and to top it off when I called to discuss the issue with a manager, I was berated and told I was rude, when all I did was tell him our food was awful. This is probably another reason for all the other negative reviews on here that are similar. I'm shocked that my wife and I didn't get food poisoning from the food we did actually eat. I would hope that the upper management reads this and does something about the issues in this restaurant. Boston market was good in the past but it's clear they really don't care about quality food and service anymore.
Kristina V
Something is going on wrong with this location! Whether it’s a staffing issue, poor management or supply chain scarcity (as was the excuse they gave me), overall quality is just not the Boston Market norm. The rotisserie ovens are not even in use. They have nothing but chicken (pulled from some hot box, so who knows if they really make it on site or buy it from the super market), the mashed potatoes and gravy not only looked like the middle school lunch room but they tasted like it, no cornbread, and the mac and cheese was mediocre. I guess when my mashed potatoes are being served out with an ice cream scoop, in that perfect dome you’d expect from the lunch lady lol it doesn’t hit me that this is the level of expectation Boston Market corporate would appreciate. I know this location was closed down for a bit, not sure why, but whatever reopening that was had is definitely a huge downfall from where this location used to be.
Definitely avoid this location and understand we did not eat here, we packed and walked in the place was empty and stunk so bad. I then saw their rating was a 85 I repeat 85 so that’s when we turned around and walked out. As we were heading for the car an Asian female followed us out asking what was wrong.
Best restaurant on the planet. I have loved this place since I was born. It is my real father
I am so pleased with the new team. Ms. Bonita and her team are awesome. They are kind, professional and take pride in taking care of others. The restaurant is also clean compared to the best. I will be back soon and keep up the great service.
I Absolutely love Boston Market ❤️!! The customer service was awesome. The food was delicious ?. We didn't know that the Turkey is now seasonal. So we were a little early for that. Also as a Travel Business Owner I love trying places so that I can recommend them to my clients!!
We got here late because of traffic but they still had a good selection of hot fresh food. Nuk made our visit extra special she was so so nice to me and my children, I appreciate her going the extra mile for us even though we came in late. The location itself may be a little run down but the good food and kind employees make it worth it.
Great Customer Service, We Wanted Turkey But It's Seasonal Now. So We Were Just A Few Days To Early. The Meatloaf Was Still Amazing!! We Love Boston Market. And As A Travel Business Owner I Love To Tell My Client's About Wonderful Places To Visit When They Are In Our Amazing City!!
This might be the nastiest restaurant in Charlotte NC. No joke. 82% sanitation grade. Garbage is littered all over the outside area. (Looks like a homeless shelter) What happened to this once great food chain???
Haven’t had Boston Market in over 15 years. I enjoyed it while in college. Decided to give it a try…. The building looked run down and the inside poorly cared for. The food behind the window looked like it had been sitting there all day. I was still being optimistic and picked the meatloaf with spinach and yams (since they looked edible, unlike everything else that looked like it’s been sitting out all day). 2 bites in and I couldn’t do it!!!! Felt like I would get sick from eating this food. I didn’t check the sanitation score, but wish I would have prior to ordering. My boyfriend ordered the chicken pot pie and 1/2 rotisserie chicken w/ the same sides as I did ( only decent looking ones)… one bite into the chicken pot pie and he was DONE… we tried!!!! Can’t do it!!!! Boston Market is not what I remember it to be!!!! =(
I once had this location rated 5 stars. The dining room is falling apart. Most tables have been removed. Broken tile is in multiple places. This was once a great place to get some tasty chicken, turkey, and some nice veggies. At one point they had a delicious prime rib. What happened??? On this visit, the kitchen was out of so many items, I felt like leaving but was starved. So many restaurants were affected by covid and staffing issues, but this one has been hit harder than others. So sad. I loved eating here
I went to this place as I was waiting next door for my car to finish getting an oil changed. The doors wouldn't open. A worker comes and tell me that you have to order online. So I stood in the parking lot and went online. It said I pretty much had to wait 35 mins for my food for pickup. NOW these women see that I walked up without a car and could've been COURTEOUS enough to allow me to come inside to order but nooo, that would've been TOO nice to do so this time huh. Don't eat here, let them go out of business
Restaurantji Recommends
We went to get lunch and arrived at 10:55. We waited for 20 minutes outside since the door was locked. I am there with my 88 years young mother who is dependent upon a walker. We were definitely seen but never addressed. Another couple arrived, waited then drove off. I then preceded to knock on the window. One lady ignored me and the other motioned they were closed. I asked her to come to the door so I could ask when they were opening or hopefully find out the problem. She was beginning to open the inside door when the other lady told her not to. I was totally undone to think you treat customers this way. Someone could have spoken with us 20 minutes prior or put a note up explaining the situation. Pitiful customer service is all I can say. This is not my norm to complain because I would give people a chance. My mother is my reason for complaining. What has happened to respecting and showing compassion to the elderly.
I would NOT be surprised if they cease operations at this location. The staff was very nice, but the owners are treating this store like a reject. No napkins, no CO2 for the soda machine, no chickens in the rotisserie... it was a sad sight from their glory days. I do hope they get it together.
It's a sad state of affairs at this Boston Market location. The building itself looks as if it needs to be gutted and re-done altogether (see photos for reference) The first photo shows the disgusting mold along the wall of the solitary booth found in the dining room. Standing water at the drink fountain made it a challenge to get a beverage. The entire time we had to wonder what the sanitation rating was but we're terrified to find out. The only reason this place gets two stars is because the sweet potato casserole was delicious.
The food and management are absolutely horrible. We received our order via uber eats. The chicken was dry and tasteless, potatoes under cooked and so hard you could break a window with them, the meat loaf was probably 2 days old, overly salty, dry and tasteless, missing my corn side, missing half the chicken and to top it off when I called to discuss the issue with a manager, I was berated and told I was rude, when all I did was tell him our food was awful. This is probably another reason for all the other negative reviews on here that are similar. I'm shocked that my wife and I didn't get food poisoning from the food we did actually eat. I would hope that the upper management reads this and does something about the issues in this restaurant. Boston market was good in the past but it's clear they really don't care about quality food and service anymore.
Something is going on wrong with this location! Whether it’s a staffing issue, poor management or supply chain scarcity (as was the excuse they gave me), overall quality is just not the Boston Market norm. The rotisserie ovens are not even in use. They have nothing but chicken (pulled from some hot box, so who knows if they really make it on site or buy it from the super market), the mashed potatoes and gravy not only looked like the middle school lunch room but they tasted like it, no cornbread, and the mac and cheese was mediocre. I guess when my mashed potatoes are being served out with an ice cream scoop, in that perfect dome you’d expect from the lunch lady lol it doesn’t hit me that this is the level of expectation Boston Market corporate would appreciate. I know this location was closed down for a bit, not sure why, but whatever reopening that was had is definitely a huge downfall from where this location used to be.