Bruegger's Bagels

1905 Matthews Township Pkwy, Matthews
(704) 849-7222

Recent Reviews

Jeefara Awad

They have cleaning problemsThey service is bad ?They coffee is really badDo not try to use the bathroom

Atmosphere: 1

Food: 5

Service: 1

Recommended dishes: Breakfast Sandwich

K M

First and last time here. Extremely rude staff, disorganized, and slow service. Ordered the brunch box and the 96oz coffee blend box. The staff were clueless with my order, which added on an extra hour of wait time after the pickup time.

Atmosphere: 1

Food: 1

Service: 1

Raymond Notario

Love the food here! The experience was not good though. They seem either understaffed, under prepared or just don't care. Coffee was empty. Paper towels were empty. I wasn't going to leave this review until of go to wash my hands before eating and the soap in the bathroom was also empty. How are the employees washing their hands after using the bathroom?

Atmosphere: 1

Food: 5

Service: 2

Robin Frisby

Update; I did reach out to their webpage as I was asked to on their comment to my review. All they said was “Thank you for bringing it to their attention and will pass onto team members”. So as of right now my original review remains.Original Review:This is the first time we have been here since Covid. I met my daughter there at 1:15 pm. When we walked in all the chairs were up on the tables except for two. One table had a couple eating at, so we asked the person sweeping the dining room if he was able to wipe the table off. He stated “we close the dining room down at 1:00pm”. Well the sign on the door says open until 2:00 pm. So my daughter was ordering us lunch and he said that he would clean the table off for us in a grumpy manner, how off putting was this.We did get our sandwiches, Herby Turkey (which is always good) and ate and left way before 2:00pm closing. This will be the last time we visit as there are places that truly want our business.

Atmosphere: 2

Food: 4

Service: 3

Frank Pareja

I called in an order and was greeted by a very friendly and jovial employee. He cheerfully took my order. When I walked, I was pleasantly surprised to see that it was the manager himself who took my order.. very nice man and respectful. Thank you for making my day!

Dee

I went here yesterday about 1:15. I ordered a few bagels. The bagels were delicious and the girl that took my order and who prepared my bagels was very nice. Then this man came up to the register with a mop or broom in his hand and he rang up my order. No hi how are you or anything. I told him what I ordered and he rang me up. All I had was $100 bill and he got agitated and scoffu and said 'we don't have change for that'! He was nasty. I ended up paying with my debit. I will go back but hopefully he has a better attitude.

Atmosphere: 5

Food: 5

Service: 3

Recommended dishes: Bagel and Cream Cheese

Moha Milad

Nice place the bagel was delicious and the waitress was nice but the place was not clean. I cleaned my table and chair . First time and I will come back again .

Himanshu Desai

The new order at the cash register system makes the entire process super slow in getting your order now.

Laurence Hull

Place needs to be bulldozed. It’s filthy. Staff are rude. Orders wrong and filled in illogical order. No ketchup available for breakfast sandwiches (“we don’t have it anymore”)Go somewhere else

Atmosphere: 1

Food: 2

Service: 1

Saul Velis

very disappointed in the staff, today I arrived to pick up a take out order and I was on a call and the person on duty forced me to leave the establishment and was rude to me (it should be mentioned that he was speaking in my language) since he mentioned It bothered him that I was talking on the phone and I felt a little racism towards me because two other American customers came in and he was friendly with them but when they saw the situation that happened with me they decided to leave the store why they said no. They would buy from a place where they are not professional and ethical enough to serve and provide customer service, very disappointing.

Atmosphere: 1

Service: 1

Matt Rap

Kind of smelly HVAC LIKE OLD MCALISTERS ON REA JHONSTON BALLAYNTYNE BUT SUPER NICE PEOPLE ALWAYS HELPS OUT WHEN YOU CAN TIP THEM NEXT TIME have yourself A COFFEE OR SODA. Minus the fraud bombs four stars.Vegetarian options: Can’t even go wrong with veggie lovers for meat moo eaters still’. Shrooms better than stuffed cow or alligator for that matter.

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Egg & Cheese

N A

I placed an online order on Wednesday, 02-07-24, to use my birthday reward. I ordered the twice-baked hash brown and a cinnamon raisin bagel with honey walnut cream cheese. I was a little late picking up my order, but the food was still hot. I started enjoying the hash brown in the car and almost went back to get another one.

Food: 4

Yvonne Ogbueze

Sriracha honey sunrise bagel was pure deliciousness ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sriracha Honey Sunrise

Sianneth S

Was in the area and stopped in for breakfast. Had their Cheddar Jalapeño Bagel , very greasy , egg looked microwaved cooked, order was wrong, coffee was empty, place looked dirty and outdated. The owner needs to invest some money into it's business and do some quality control. Would not recommend and will never go back.

Atmosphere: 1

Food: 1

Service: 3

Aiden “Momwith2kids” Young

The bagels are phenomenal! But they are so woefully understaffed it is insane! I was there two Mondays ago and we waited 30 minutes for anybody to even take our order because they were so busy doing online orders . I finally said to him you have an enormous amount of people in the store is there anyone that will wait on us? He said I was just trying to get the 40 orders done that were online. I got there this Monday and there was one girl working by herself And she let us all know that she could not take our order for at least 25 minutes because she was by herself! I left for the second Monday in a row, and now I give up!

Atmosphere: 3

Food: 5

Service: 1

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