Music was a little loud at times, but not a deal-breaker.
Atmosphere: 4
Food: 5
Service: 5
Tim Parker
The absolute rudest person I've ever met in a McDonalds. She was some sort of "manager". Her menu's were not working to order, so someone finally came and took our order.I order a QuarterPounder meal. My son ordered the McChicken sandwich meal.I looked at the receipt and it charged me 9.69 for the Quarter pounder meal. I looked on the menu and it's $6.99. The young man apparently charged me for a quarter pounder with cheese. I do not eat cheese period. When I tried to show this "manager" person, I took her to the automated menu and showed her that it was supposed to be $6.99. She said "you're wrong". I told her NO I was not, her employee made the mistake. She insisted and started raising her voice to me and I told her, "she was not a good example of customer service for her employees or McDonalds". She was pissed and started yelling louder, She would not simply look and see that her employee made the mistake, she was only interested in yelling a me.I would advise EVERYONE to stay away from McDonald's restaurant in the Waverly shopping center off Providence Rd, unless you like someone being very ugly and certainly no respect for anyone.I'm a Senior Google Guide in Charlotte, NC and I've had millions of people read my reviews and see all the images. Too bad I couldn't get a picture of "Miss Manager", so everyone can know what McDonald's managers, ARE NOT supposed to be.Just look at the receipt, "the manager" wouldn't take the time to see they were wrong, she would rather abuse a customer.Stay Away....
Atmosphere: 1
Food: 1
Service: 1
Patrick Ziegler
decent
Young W. Koh
I was disappointed that many menus were not available due to coffee machine problems on this day.
There were plastic bits in my frappe for some reason. Guess these employees didn't see black pieces while making my frappe, I don't recommend going here.
Atmosphere: 1
Food: 1
Service: 1
Sage Wage
employee malik very helpful guy he was on his lunch break and kept getting up to help the
Service: 5
E Long
Going inside and the only option is to order at the kiosk which is beyond slow and the payment wouldn’t process at the kiosk so then we had to wait in line to go to the counter to pay. No option to order at the counter. McDonalds is trying to eliminate jobs but this isn’t the solution
G C
To be ignored for 4 minutes seems longer when you're the only customer in the store. Yes it was lunch and the drive through had 18 cars in line...
Food: 5
Service: 1
Julian V.
Terrible McDonald's. Whoever owns the franchise of this location, doesn't care about customers. Contacted customer care corporate several times and the franchise doesn't even reach out about a bad order I had and spent money on. Corporate said they would reach out but they never did.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Big Mac, Cheeseburger
DI -
The service is terrible. The employee ate French fries from a customer's order, and another time he picked up the lid from the floor and put it on a plastic cup.
Wow! Saisha is awesome. Such great service and made our night. This location does not disappoint.
Atmosphere: 5
Food: 5
Service: 5
Ryan Chamberlain
Whoever made ordwe 639, that was the best mcdouble I've ever had and I've probably had hundreds. Sometimes they are gross, sometimes they have crud from an unclean grill on it, but yours was the way they are intended. Perfectly cooked burger without being overcooked, cheese melted to just the perfect amount, bun was soft but sturdy, not hard anywhere like I've gotten before. I feel silly posting a review for a fast food joint but that mcdoubke was so night and day better than what I usually get from any other McDonald's I felt compelled. Whatever you're doing, keep it up mystery chef
Atmosphere: 5
Food: 5
Service: 5
A. D. (Shogun)
Horrible long wait. Ordered to dine in at the self serve quiosk. There was a huge line inside & outside. Seemed as if they were helping all of the drive-thru customers & we were invisible. Terrible customer service.
Atmosphere: 1
Food: 4
Service: 1
makenzie aubry
This mcdonalds is absolutely horrible. The staff is overworked due to poor management, and I cannot stress this enough to NEVER go to this location. The food is always cold and gross to even look at.
Atmosphere: 1
Food: 1
Service: 1
Akira Taguchi
2nd damn time messing up my whole order, this time instead of driving back from home get the rest of my food I’ll leave a review. Food wasn’t even close to warm.It was
Music was a little loud at times, but not a deal-breaker.
Atmosphere: 4
Food: 5
Service: 5
The absolute rudest person I've ever met in a McDonalds. She was some sort of "manager". Her menu's were not working to order, so someone finally came and took our order.I order a QuarterPounder meal. My son ordered the McChicken sandwich meal.I looked at the receipt and it charged me 9.69 for the Quarter pounder meal. I looked on the menu and it's $6.99. The young man apparently charged me for a quarter pounder with cheese. I do not eat cheese period. When I tried to show this "manager" person, I took her to the automated menu and showed her that it was supposed to be $6.99. She said "you're wrong". I told her NO I was not, her employee made the mistake. She insisted and started raising her voice to me and I told her, "she was not a good example of customer service for her employees or McDonalds". She was pissed and started yelling louder, She would not simply look and see that her employee made the mistake, she was only interested in yelling a me.I would advise EVERYONE to stay away from McDonald's restaurant in the Waverly shopping center off Providence Rd, unless you like someone being very ugly and certainly no respect for anyone.I'm a Senior Google Guide in Charlotte, NC and I've had millions of people read my reviews and see all the images. Too bad I couldn't get a picture of "Miss Manager", so everyone can know what McDonald's managers, ARE NOT supposed to be.Just look at the receipt, "the manager" wouldn't take the time to see they were wrong, she would rather abuse a customer.Stay Away....
Atmosphere: 1
Food: 1
Service: 1
decent
I was disappointed that many menus were not available due to coffee machine problems on this day.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Chicken Mcnuggets, Crispy Chicken Sandwich
There were plastic bits in my frappe for some reason. Guess these employees didn't see black pieces while making my frappe, I don't recommend going here.
Atmosphere: 1
Food: 1
Service: 1
employee malik very helpful guy he was on his lunch break and kept getting up to help the
Service: 5
Going inside and the only option is to order at the kiosk which is beyond slow and the payment wouldn’t process at the kiosk so then we had to wait in line to go to the counter to pay. No option to order at the counter. McDonalds is trying to eliminate jobs but this isn’t the solution
To be ignored for 4 minutes seems longer when you're the only customer in the store. Yes it was lunch and the drive through had 18 cars in line...
Food: 5
Service: 1
Terrible McDonald's. Whoever owns the franchise of this location, doesn't care about customers. Contacted customer care corporate several times and the franchise doesn't even reach out about a bad order I had and spent money on. Corporate said they would reach out but they never did.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Big Mac, Cheeseburger
The service is terrible. The employee ate French fries from a customer's order, and another time he picked up the lid from the floor and put it on a plastic cup.
Restaurantji Recommends
Wow! Saisha is awesome. Such great service and made our night. This location does not disappoint.
Atmosphere: 5
Food: 5
Service: 5
Whoever made ordwe 639, that was the best mcdouble I've ever had and I've probably had hundreds. Sometimes they are gross, sometimes they have crud from an unclean grill on it, but yours was the way they are intended. Perfectly cooked burger without being overcooked, cheese melted to just the perfect amount, bun was soft but sturdy, not hard anywhere like I've gotten before. I feel silly posting a review for a fast food joint but that mcdoubke was so night and day better than what I usually get from any other McDonald's I felt compelled. Whatever you're doing, keep it up mystery chef
Atmosphere: 5
Food: 5
Service: 5
Horrible long wait. Ordered to dine in at the self serve quiosk. There was a huge line inside & outside. Seemed as if they were helping all of the drive-thru customers & we were invisible. Terrible customer service.
Atmosphere: 1
Food: 4
Service: 1
This mcdonalds is absolutely horrible. The staff is overworked due to poor management, and I cannot stress this enough to NEVER go to this location. The food is always cold and gross to even look at.
Atmosphere: 1
Food: 1
Service: 1
2nd damn time messing up my whole order, this time instead of driving back from home get the rest of my food I’ll leave a review. Food wasn’t even close to warm.It was
Atmosphere: 1
Food: 1
Service: 1