A miracle has happened!Frankly, we had given up hope and stayed away until a week or so ago. We like to get chix-strip meals, go to a park and enjoy. The fries were fresh, chix perfect, toast and onion rings perfect. Order takers were new, friendly, courteous, and prompt.We came back for blizzards a couple of times. The soft serve was thick and good - not "cut" with milk - ingredients generous and whipped up just right. Same way on a second trip. Yesterday, we came back for some more chix strips and used the mobile app.Everything was "DQ Perfect" .You've obviously changed management who has raised the bar on quality and customer service. We will be back as loyal customers again.
Who ever was at the counter today 3/17 at 7:09 isn’t very polite and don’t need to be at the front!!
Kelly Buchanon
My daughter wanted the honey BBQ tenders meal and she said it was
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chicken Strip Basket
Joseph L
I walk in and stand in front of the register for 30 seconds waiting for the cashier to be done having a non work related conversation with her coworker. She nods me to go ahead and order. As soon as I start she once again continues this conversation with her coworker. Feel like I'm talking to a wall and not sure she's even listening to what I'm saying. Pickup area was absolutely soaked with water and not like it was just mopped but like a whole bucket of water was just dumped on the floor to where it would take days to dry. Whole place had a nasty stagnant water smell because of this. Would have stood outside just to eat but was too cold. Go to Matthews location if you can as it is way better.
Atmosphere: 1
Food: 3
Service: 1
T Rob
Grill is down no burgers
Atmosphere: 3
Food: 1
Service: 5
Ehsan Khodapasand
Blizzards are the
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Blizzard
david snyder
The food and service are great, but the parking lot is uncomfortably small. I don't like how the drive-thru exits onto 74. The chicken strip basket is often hot and fresh which I can't say about other
The ice cream has a rotten milk taste!! I think they are not cleaning the machines properly! The milk could also be rotten bc the machine is not working properly or wrong temp! The last 2 ice cream’s I got went straight to the garbage!
Susan Olmstead
We were ordering a ton of post Thanksgiving food for the entire family and they were so nice and thorough with our huge order.
Atmosphere: 3
Food: 5
Service: 5
Anne L.
Blizzards were great! Service was nice and friendly. Very clean on the inside as well, would recommend getting a treat from here.
Our cashier seemed reluctant to take our order. Came over with an attitude. When he made my small sundae, I heard him give the caramel pump fast hard pumps, like it was out? Then this is what I got. In the past, the small cup was almost to the rim and the caramel was plentiful. He just stuck it up there and walked off. He did “announce” it. But seriously?
Atmosphere: 3
Food: 2
Service: 1
Andrea Garcia
Really bad experience, this is my second time coming to the store and it’s always something. The first time they made me leave the store and go through the drive thru to place my order. My second time they tell me they do not have ice cream!! Come on get it together.
Richmond
The ice is was fabulous and the staff was absolutely sweet as pie! Aww...love ya'll!
Atmosphere: 5
Food: 5
Service: 5
N L
Chicken strips was to hard, the fries not hot enough, and the music sucks!
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Blizzard
Bekahneli Chighali
I think I’ve reviewed them before and it was great! The food was hot and the customer service was great! Last two times have been so below board!Today, the girl on the drive thru was so unintelligible. She’s mumbled thru the greeting and I had no idea what she said until she repeated. She rushed me through my order and when I asked if I could add something else, she said, “Ok, what?”Pull up to the window and she’s yelling at another worker to shut up…several times. Opens windows, says total and tells other workers to shut up again because she’s having a bad day.Hands us the blizzard with ice cream all over the cup. Hands us the ice cream cone, then food box. I ask for ketchup, she snatches the bag from the other worker, and proceeds to throw packets in with an attitude. But, didn’t get the bbq sauce that was ordered. I ask for napkins and she pulls 2 out of the holder and says it’s broken and asks if the 2 are enough. I tell her no because he needs to wipe the ice cream off of his cup. She puts forth a little more minimal effort, yawns into her hands, then gives me the napkins. I. Can. Not.Not sure if there was a manager in the building or not. I tried to call 3x and there was no answer. I preferred to call as opposed to reviewing, but couldn’t reach anyone.
A miracle has happened!Frankly, we had given up hope and stayed away until a week or so ago. We like to get chix-strip meals, go to a park and enjoy. The fries were fresh, chix perfect, toast and onion rings perfect. Order takers were new, friendly, courteous, and prompt.We came back for blizzards a couple of times. The soft serve was thick and good - not "cut" with milk - ingredients generous and whipped up just right. Same way on a second trip. Yesterday, we came back for some more chix strips and used the mobile app.Everything was "DQ Perfect" .You've obviously changed management who has raised the bar on quality and customer service. We will be back as loyal customers again.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Strip Basket, Blizzard
Who ever was at the counter today 3/17 at 7:09 isn’t very polite and don’t need to be at the front!!
My daughter wanted the honey BBQ tenders meal and she said it was
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Chicken Strip Basket
I walk in and stand in front of the register for 30 seconds waiting for the cashier to be done having a non work related conversation with her coworker. She nods me to go ahead and order. As soon as I start she once again continues this conversation with her coworker. Feel like I'm talking to a wall and not sure she's even listening to what I'm saying. Pickup area was absolutely soaked with water and not like it was just mopped but like a whole bucket of water was just dumped on the floor to where it would take days to dry. Whole place had a nasty stagnant water smell because of this. Would have stood outside just to eat but was too cold. Go to Matthews location if you can as it is way better.
Atmosphere: 1
Food: 3
Service: 1
Grill is down no burgers
Atmosphere: 3
Food: 1
Service: 5
Blizzards are the
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Blizzard
The food and service are great, but the parking lot is uncomfortably small. I don't like how the drive-thru exits onto 74. The chicken strip basket is often hot and fresh which I can't say about other
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Chicken Strip Basket, Blizzard, Fries
The ice cream has a rotten milk taste!! I think they are not cleaning the machines properly! The milk could also be rotten bc the machine is not working properly or wrong temp! The last 2 ice cream’s I got went straight to the garbage!
We were ordering a ton of post Thanksgiving food for the entire family and they were so nice and thorough with our huge order.
Atmosphere: 3
Food: 5
Service: 5
Blizzards were great! Service was nice and friendly. Very clean on the inside as well, would recommend getting a treat from here.
Restaurantji Recommends
Our cashier seemed reluctant to take our order. Came over with an attitude. When he made my small sundae, I heard him give the caramel pump fast hard pumps, like it was out? Then this is what I got. In the past, the small cup was almost to the rim and the caramel was plentiful. He just stuck it up there and walked off. He did “announce” it. But seriously?
Atmosphere: 3
Food: 2
Service: 1
Really bad experience, this is my second time coming to the store and it’s always something. The first time they made me leave the store and go through the drive thru to place my order. My second time they tell me they do not have ice cream!! Come on get it together.
The ice is was fabulous and the staff was absolutely sweet as pie! Aww...love ya'll!
Atmosphere: 5
Food: 5
Service: 5
Chicken strips was to hard, the fries not hot enough, and the music sucks!
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Blizzard
I think I’ve reviewed them before and it was great! The food was hot and the customer service was great! Last two times have been so below board!Today, the girl on the drive thru was so unintelligible. She’s mumbled thru the greeting and I had no idea what she said until she repeated. She rushed me through my order and when I asked if I could add something else, she said, “Ok, what?”Pull up to the window and she’s yelling at another worker to shut up…several times. Opens windows, says total and tells other workers to shut up again because she’s having a bad day.Hands us the blizzard with ice cream all over the cup. Hands us the ice cream cone, then food box. I ask for ketchup, she snatches the bag from the other worker, and proceeds to throw packets in with an attitude. But, didn’t get the bbq sauce that was ordered. I ask for napkins and she pulls 2 out of the holder and says it’s broken and asks if the 2 are enough. I tell her no because he needs to wipe the ice cream off of his cup. She puts forth a little more minimal effort, yawns into her hands, then gives me the napkins. I. Can. Not.Not sure if there was a manager in the building or not. I tried to call 3x and there was no answer. I preferred to call as opposed to reviewing, but couldn’t reach anyone.
Atmosphere: 1
Food: 3
Service: 1