Tonight, we ordered a dinner from Chili’s Morrisville for us and our kids. I ordered through the Chili’s app (I want to specify that it was their own app, not any third party or delivery company app) on my phone – the same order that we usually make to be delivered. We paid for the order including food, delivery charge and driver tip. It should be noted that there is no delivery choice on the Chili’s app; it has only two options – curbside pick up or delivery. When the order came, it was missing the kids’ food, so I called Chili’s trying to get it re-delivered. The lady on the phone said that I ordered through Door Dash and that I should address any issues directly with Door Dash. Chili’s doesn’t care and wouldn’t do anything. I didn’t order through Door Dash. I ordered through the Chili’s app. I didn’t even choose Door Dash. But the lady on the phone at Chili’s didn’t care, she just repeated her mantra that I ordered through Door Dash. Then her manager picked up and said almost literally the same thing. Stymied by the fortress-like brick wall that was the idiocy of Chili’s’ staff, I called Door Dash. Silly me. They said that because I ordered through Chili’s, they couldn’t issue a refund. Only Chili’s could. They also refused to re-deliver because Chili’s wouldn’t pick up the phone when Door Dash called, and they refused to try again. Both Chili’s and Door Dash suggested that we drive over and pick up the missing food (while the delivered food was getting cold and the kids were hungry). Alternatively, Door Dash could send a request to Chili’s for a refund (no guarantee though). All we wanted was to have a nice family dinner. I’ve never experienced more atrocious service, more apathetic responses, or more colossal stupidity in my life, and I’ve had a pretty fulsome life. Fair to say that next Friday, we will be ordering elsewhere. Chili’s clearly doesn’t care about their customers, and they refuse to provide even a modicum of customer service. There are plenty of other options to choose from.
Kevin Guo
Edit: Wings were bad but they reached out and corrected it.
Food: 1
Service: 5
Juung Akagi
The chicken was raw, it wasn't good at all, I ate it the night before and I started vomiting the next day.
Atmosphere: 1
Food: 1
Service: 1
Priscilla Ferrell Beeks
Just horrible! You could barely eat the wings. Overcooked and very tough. No flavor at all. The fries were like the bottom of the bag because they were in pieces. The food wasn't even hot. No!!!!
Judd Moore
Just ordered wings for the Super Bowl..First time trying this place…in Boynton Beach,FL. Garlic Parmesan and Mild….we ate 2 wings a piece and that was it…worst wings we’ve ever had. Right in the garbage. If all you serve is wings,I don’t know how you stay in business.
Kyle Warren
delicious food, quick service, excellent customer service. have ordered from 2 different locations now and both were great everytime!
Emily Ju
TERRIBLE! The boneless wings were as skinny as a stick!! And as short as a coin, tasted like plastic as well. Fries had a rubbery texture.
bob
Just got my first delivery and wow were the smoked wings good. I’ll be be… a lot!
Joan Rim Botts
Terrible experience. Wings had NO sauce. And our dry rub order was drowning in sauce. Fries were gross and inedible. Total waste of $30.
Food was good, but I did not get my entire order thar I paid for and they would not answer the phone when I called. Not ordering again.
Robyn
Food was cold upon arrival. Wings had a weird after taste - boneless.Delivery: Yes
Jason Barnhardt
I've had them before and it was good. Last time, and especially this time I ordered food and there was almost 0 sauce on the wings. highly disappointing. Guess it's time to find a new wing place
Brittany Anderson
I ordered through Uber eats yesterday. The food was so nasty tasting we couldn't even eat it and the few bite we did take made us sick my 6 year old and 20 month old were sick must of the day after eating here and Uber eats Refuses to give me a refund $30 in the trash this was my first and last time eating here. DON'T EAT FROM HERE OR ONLY IT'S JUST WINGS
Kathy Dukes
Absolutely disgusting wings! Will never order again.
The chicken still had feathers on it.
Atmosphere: 1
Food: 1
Service: 1
Tonight, we ordered a dinner from Chili’s Morrisville for us and our kids. I ordered through the Chili’s app (I want to specify that it was their own app, not any third party or delivery company app) on my phone – the same order that we usually make to be delivered. We paid for the order including food, delivery charge and driver tip. It should be noted that there is no delivery choice on the Chili’s app; it has only two options – curbside pick up or delivery. When the order came, it was missing the kids’ food, so I called Chili’s trying to get it re-delivered. The lady on the phone said that I ordered through Door Dash and that I should address any issues directly with Door Dash. Chili’s doesn’t care and wouldn’t do anything. I didn’t order through Door Dash. I ordered through the Chili’s app. I didn’t even choose Door Dash. But the lady on the phone at Chili’s didn’t care, she just repeated her mantra that I ordered through Door Dash. Then her manager picked up and said almost literally the same thing. Stymied by the fortress-like brick wall that was the idiocy of Chili’s’ staff, I called Door Dash. Silly me. They said that because I ordered through Chili’s, they couldn’t issue a refund. Only Chili’s could. They also refused to re-deliver because Chili’s wouldn’t pick up the phone when Door Dash called, and they refused to try again. Both Chili’s and Door Dash suggested that we drive over and pick up the missing food (while the delivered food was getting cold and the kids were hungry). Alternatively, Door Dash could send a request to Chili’s for a refund (no guarantee though). All we wanted was to have a nice family dinner. I’ve never experienced more atrocious service, more apathetic responses, or more colossal stupidity in my life, and I’ve had a pretty fulsome life. Fair to say that next Friday, we will be ordering elsewhere. Chili’s clearly doesn’t care about their customers, and they refuse to provide even a modicum of customer service. There are plenty of other options to choose from.
Edit: Wings were bad but they reached out and corrected it.
Food: 1
Service: 5
The chicken was raw, it wasn't good at all, I ate it the night before and I started vomiting the next day.
Atmosphere: 1
Food: 1
Service: 1
Just horrible! You could barely eat the wings. Overcooked and very tough. No flavor at all. The fries were like the bottom of the bag because they were in pieces. The food wasn't even hot. No!!!!
Just ordered wings for the Super Bowl..First time trying this place…in Boynton Beach,FL. Garlic Parmesan and Mild….we ate 2 wings a piece and that was it…worst wings we’ve ever had. Right in the garbage. If all you serve is wings,I don’t know how you stay in business.
delicious food, quick service, excellent customer service. have ordered from 2 different locations now and both were great everytime!
TERRIBLE! The boneless wings were as skinny as a stick!! And as short as a coin, tasted like plastic as well. Fries had a rubbery texture.
Just got my first delivery and wow were the smoked wings good. I’ll be be… a lot!
Terrible experience. Wings had NO sauce. And our dry rub order was drowning in sauce. Fries were gross and inedible. Total waste of $30.
Restaurantji Recommends
Food was good, but I did not get my entire order thar I paid for and they would not answer the phone when I called. Not ordering again.
Food was cold upon arrival. Wings had a weird after taste - boneless.Delivery: Yes
I've had them before and it was good. Last time, and especially this time I ordered food and there was almost 0 sauce on the wings. highly disappointing. Guess it's time to find a new wing place
I ordered through Uber eats yesterday. The food was so nasty tasting we couldn't even eat it and the few bite we did take made us sick my 6 year old and 20 month old were sick must of the day after eating here and Uber eats Refuses to give me a refund $30 in the trash this was my first and last time eating here. DON'T EAT FROM HERE OR ONLY IT'S JUST WINGS
Absolutely disgusting wings! Will never order again.