“**UPDATE:We had finally got in contact with someone and we explained that we are due any day now with a baby so we don’t know when we are able to make it in at this point and wish to just receive a refund instead of gift card. They were quick and kind to respond, and shortly after we ended up receiving a gift card in the mail anyway. We just left it at that and hope to make it in for a visit in the future. Then, we received an email apologizing for this miscommunication and poor experience and were finally given a refund. We appreciate them making it right in the end, just took 2 months to work it all out!*original review-We had booked a reservation and then someone in our group came down with Covid so we had to cancel, and due to their cancellation policies we were only allowed to receive a gift card to use at another date. That process alone was very confusing. We could not get anyone to answer the phone or reply to emails for a while. Once we finally were able to get in contact with someone they told us we would receive the gift card in the mail. It has now been almost a month and a half now and we have yet to receive any kind of refund or gift card, despite following up via email a couple times and trying to get someone on the phone. This is very unprofessional and has left a bad impression of the establishment before we’ve even been able to step foot in the door.“
“**UPDATE:We had finally got in contact with someone and we explained that we are due any day now with a baby so we don’t know when we are able to make it in at this point and wish to just receive a refund instead of gift card. They were quick and kind to respond, and shortly after we ended up receiving a gift card in the mail anyway. We just left it at that and hope to make it in for a visit in the future. Then, we received an email apologizing for this miscommunication and poor experience and were finally given a refund. We appreciate them making it right in the end, just took 2 months to work it all out!*original review-We had booked a reservation and then someone in our group came down with Covid so we had to cancel, and due to their cancellation policies we were only allowed to receive a gift card to use at another date. That process alone was very confusing. We could not get anyone to answer the phone or reply to emails for a while. Once we finally were able to get in contact with someone they told us we would receive the gift card in the mail. It has now been almost a month and a half now and we have yet to receive any kind of refund or gift card, despite following up via email a couple times and trying to get someone on the phone. This is very unprofessional and has left a bad impression of the establishment before we’ve even been able to step foot in the door.“