First tropical smoothie to get my chicken pesto flatbread correct. I can't have cheese or the flatbread swimming in pesto, thank you! No cheese, lite pesto ??❤️
Atmosphere: 4
Food: 5
Service: 5
Cleyver C Ortiz
This is the ugliest, nastiest, Tropical Smoothie place I’ve ever been. Usually it looks clean, professional, friendly employees. But this place has none of that. It’s sad because this is the closest tropical smoothie store near us. I will try it one more time but if it’s still the same we are not coming back. Employees lack of motivation.
Atmosphere: 1
Food: 2
Service: 1
Tanzania Dinkins
This is my second time going to this location in the last two weeks, both of my experiences have been bad! Last week I arrived at 7:50 and I’m assuming it was the manager working, she was the only one there and it took her forever to even greet me and the order took even longer. I attempted to order a Greek yogurt bowl but she told me the refrigerator was not working so they had no yogurt bowls. I ended up ordering something else. Today upon arriving, I stood in line for five minutes and three employees looked at me, kept working and didn’t even greet me at all. I decided to walk right out. I will not spend my money in a place where I can’t get greeted. I sat in my car and watch them do the same thing to the lady that was behind me. I’am very disappointed with both of my visits and I will never return to this store! By the way this store also needs to cleaned. Since I had time on my hands to look around it’s dirty dust everywhere. There was a dead fly stuck on the dust on the hanging light which was over the power supplements that had no tops on them. I can’t imagine what’s being mixed in those smoothies. It’s a hard NO for me!
Atmosphere: 1
Service: 1
Casey Smith
Listen I Know the slogan is "Your on Tropic Time" and all the things that go with this but my gosh 30 minutes is excessive. With that being said Tropical Smoothie really does offer a fantastic selection of smoothies - My favorite is always the Bahama Mama and even though I was able to set up a whole account online in the time the smoothie was perfectly blended and hit the spot. However, be prepared to wait a bit for your order, especially during peak hours. The service can be on the slow side. If you're in a rush, it might be best to call ahead or order online for pick-up. But if you have some time and craving a delicious smoothie, Tropical Smoothie is definitely worth the wait!
Atmosphere: 3
Food: 5
Service: 4
Carter Dameworth
Your employees are absolutely miserable. Having a customer walk into the store causes them so much stress. Why are you here? We dont want you inside our store ordering food is the vibe I get. I really do wish you had robots making these smoothies so I dont have to deal with your passive aggressive, miserable, underpaid "employees" who HATE their lives. They purposely want to make other peoples days harder by making them wait and knowingly screwing up orders as payback for making them have to do their job. Who hires and manages these two stores? you might want to check on your people..
Atmosphere: 1
Food: 5
Service: 1
Carol Everhart
Great wrap and I love fruit and
Atmosphere: 4
Food: 5
Service: 5
M White
Always great and quick service. Orders so far has been accurately made every time and in a timely manner even when busy hours start. The crew working has always been helpful and willing to make modifications to any smoothie you order.Just all around great atmosphere, the music choice is always something that can be view as neutral nothing crazy. There is seating inside, the area is kept clean and bathrooms are well maintained.Parking: The place is located on a corner facing store, the parking is only on one side due to this as the other side connects out to the main road, handicap parking is right up front as it should be, just the rest that get complex due to the 2-3 other food places right there also.
Didn't get a chance to order, came in from out of state and unfamiliar with their hours and I stepped to place an order and asked first what if they are open tomorrow and the cashier girl was so rude, barely let me finish my question and answered "we are open 24 hrs " like duh you don't know that, then shut me up again by pointing to the door telling me their hours are at the door. Ok thank you and I walked out - she lost a couple sales from me with her attitude.
Traveler D
The worst tropical cafe ever!!! These employees need customer service training for sure! I came here on 02/16/2024 at 7:51pmI Will never come back to this location!!!!!
Atmosphere: 1
Food: 3
Service: 1
Christian Fields
Ordered online this morning, set the time for pick up for 8:50a. Arrived at the store at 8:49a, walked inside and was greeted with the driest hello. The associate just continued to complete what she was already working on which was washing items. I checked the pick-up box I did not see my order, so I continued to wait. The associate begins working on my order. Halfway through the order, the associate turned around to say, "we don't have blueberries for your bowl". No offer of a substitution or anything (I also paid for extra fruit), no apology nothing. As she completed my order she just tossed it in the pick up cube and said "your order is there". No have a nice day, no sorry we didn't have your order ready again nothing. There definitely need to be training on customer service!!
If your looking for efficiency and priority as a customer look somewhere else. I'll put it in an example.. if you walk in and order one thing and there's a group behind you that orders three of the same thing, they'll make that order first because it's more convenient for them to not have to keep washing their blender.. You can imagine the wait time on a busy day when they keep bundling duplicate orders.. screw the customer that ordered first.. waited almost 30 min for a stupid smoothie. And you tip before you get to experience this unorganized disaster.
matthew hackman
Always
Atmosphere: 5
Food: 5
Service: 5
mel
Customer service is terrible. I was unaware of where to pick my order up from. The young lady I believe her name is Deezy was very rude. Looked at me like I was stupid and pointed to the pickup section like I was annoying her. She was also having a conversation about someone with another employee instead of greeting customers and being present. Like most of the reviews are saying I’ll go to another location.
Atmosphere: 1
Food: 4
Service: 1
Hart Spring
UNSANITARY & Very low quality customer service.I'm writing this review to make others aware, to stay away. This review is not for management, as it's clear they should be more than awaren of the quality of their store, because there are many bad reviews.I've been to this location multiple times, but today was my LAST. As most reviews have stated, the attitudes are bad. TBH it's one girl in particular. It's almost like this job is her probation, because it's obvious she hates her job.But where I draw the line is on sanitation. The cashier ( young male with two ponytails) literally rang me up while wiping his mouth and nose with a napkin. He took my cash, and gave me my change with his bare hands. Those SAME bare hands went to prepare my drink. He did NOT wash his hands, even though there was a sink directly behind him. Nor did he put on gloves!I'm done with this place. I'll make my own smoothie at home, before I return here.
Atmosphere: 2
Food: 2
Service: 2
devinbequiet
The woman who helped me today was very nice! We had a lovely conversation and my smoothie was perfect. I appreciate her taking the time to talk to me:) my day is a little brighter because of our nice morning conversation.
First tropical smoothie to get my chicken pesto flatbread correct. I can't have cheese or the flatbread swimming in pesto, thank you! No cheese, lite pesto ??❤️
Atmosphere: 4
Food: 5
Service: 5
This is the ugliest, nastiest, Tropical Smoothie place I’ve ever been. Usually it looks clean, professional, friendly employees. But this place has none of that. It’s sad because this is the closest tropical smoothie store near us. I will try it one more time but if it’s still the same we are not coming back. Employees lack of motivation.
Atmosphere: 1
Food: 2
Service: 1
This is my second time going to this location in the last two weeks, both of my experiences have been bad! Last week I arrived at 7:50 and I’m assuming it was the manager working, she was the only one there and it took her forever to even greet me and the order took even longer. I attempted to order a Greek yogurt bowl but she told me the refrigerator was not working so they had no yogurt bowls. I ended up ordering something else. Today upon arriving, I stood in line for five minutes and three employees looked at me, kept working and didn’t even greet me at all. I decided to walk right out. I will not spend my money in a place where I can’t get greeted. I sat in my car and watch them do the same thing to the lady that was behind me. I’am very disappointed with both of my visits and I will never return to this store! By the way this store also needs to cleaned. Since I had time on my hands to look around it’s dirty dust everywhere. There was a dead fly stuck on the dust on the hanging light which was over the power supplements that had no tops on them. I can’t imagine what’s being mixed in those smoothies. It’s a hard NO for me!
Atmosphere: 1
Service: 1
Listen I Know the slogan is "Your on Tropic Time" and all the things that go with this but my gosh 30 minutes is excessive. With that being said Tropical Smoothie really does offer a fantastic selection of smoothies - My favorite is always the Bahama Mama and even though I was able to set up a whole account online in the time the smoothie was perfectly blended and hit the spot. However, be prepared to wait a bit for your order, especially during peak hours. The service can be on the slow side. If you're in a rush, it might be best to call ahead or order online for pick-up. But if you have some time and craving a delicious smoothie, Tropical Smoothie is definitely worth the wait!
Atmosphere: 3
Food: 5
Service: 4
Your employees are absolutely miserable. Having a customer walk into the store causes them so much stress. Why are you here? We dont want you inside our store ordering food is the vibe I get. I really do wish you had robots making these smoothies so I dont have to deal with your passive aggressive, miserable, underpaid "employees" who HATE their lives. They purposely want to make other peoples days harder by making them wait and knowingly screwing up orders as payback for making them have to do their job. Who hires and manages these two stores? you might want to check on your people..
Atmosphere: 1
Food: 5
Service: 1
Great wrap and I love fruit and
Atmosphere: 4
Food: 5
Service: 5
Always great and quick service. Orders so far has been accurately made every time and in a timely manner even when busy hours start. The crew working has always been helpful and willing to make modifications to any smoothie you order.Just all around great atmosphere, the music choice is always something that can be view as neutral nothing crazy. There is seating inside, the area is kept clean and bathrooms are well maintained.Parking: The place is located on a corner facing store, the parking is only on one side due to this as the other side connects out to the main road, handicap parking is right up front as it should be, just the rest that get complex due to the 2-3 other food places right there also.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sunrise Sunset Smoothie, Mango, Chicken Bacon Ranch, Sunshine Smoothie, Baja Chicken, Buffalo Chicken
Didn't get a chance to order, came in from out of state and unfamiliar with their hours and I stepped to place an order and asked first what if they are open tomorrow and the cashier girl was so rude, barely let me finish my question and answered "we are open 24 hrs " like duh you don't know that, then shut me up again by pointing to the door telling me their hours are at the door. Ok thank you and I walked out - she lost a couple sales from me with her attitude.
The worst tropical cafe ever!!! These employees need customer service training for sure! I came here on 02/16/2024 at 7:51pmI Will never come back to this location!!!!!
Atmosphere: 1
Food: 3
Service: 1
Ordered online this morning, set the time for pick up for 8:50a. Arrived at the store at 8:49a, walked inside and was greeted with the driest hello. The associate just continued to complete what she was already working on which was washing items. I checked the pick-up box I did not see my order, so I continued to wait. The associate begins working on my order. Halfway through the order, the associate turned around to say, "we don't have blueberries for your bowl". No offer of a substitution or anything (I also paid for extra fruit), no apology nothing. As she completed my order she just tossed it in the pick up cube and said "your order is there". No have a nice day, no sorry we didn't have your order ready again nothing. There definitely need to be training on customer service!!
Atmosphere: 1
Food: 2
Restaurantji Recommends
If your looking for efficiency and priority as a customer look somewhere else. I'll put it in an example.. if you walk in and order one thing and there's a group behind you that orders three of the same thing, they'll make that order first because it's more convenient for them to not have to keep washing their blender.. You can imagine the wait time on a busy day when they keep bundling duplicate orders.. screw the customer that ordered first.. waited almost 30 min for a stupid smoothie. And you tip before you get to experience this unorganized disaster.
Always
Atmosphere: 5
Food: 5
Service: 5
Customer service is terrible. I was unaware of where to pick my order up from. The young lady I believe her name is Deezy was very rude. Looked at me like I was stupid and pointed to the pickup section like I was annoying her. She was also having a conversation about someone with another employee instead of greeting customers and being present. Like most of the reviews are saying I’ll go to another location.
Atmosphere: 1
Food: 4
Service: 1
UNSANITARY & Very low quality customer service.I'm writing this review to make others aware, to stay away. This review is not for management, as it's clear they should be more than awaren of the quality of their store, because there are many bad reviews.I've been to this location multiple times, but today was my LAST. As most reviews have stated, the attitudes are bad. TBH it's one girl in particular. It's almost like this job is her probation, because it's obvious she hates her job.But where I draw the line is on sanitation. The cashier ( young male with two ponytails) literally rang me up while wiping his mouth and nose with a napkin. He took my cash, and gave me my change with his bare hands. Those SAME bare hands went to prepare my drink. He did NOT wash his hands, even though there was a sink directly behind him. Nor did he put on gloves!I'm done with this place. I'll make my own smoothie at home, before I return here.
Atmosphere: 2
Food: 2
Service: 2
The woman who helped me today was very nice! We had a lovely conversation and my smoothie was perfect. I appreciate her taking the time to talk to me:) my day is a little brighter because of our nice morning conversation.
Atmosphere: 5
Food: 5
Service: 5