So I called Pizza Hut today which is March 22nd 2024. Ok so let’s get to the problem first time I called I couldn’t even understand the man who talked to me and I said umm hold on can I and then they hung up on me. So then I called right back and another young man answered and I asked to speak to the manager and I was on the phone for over an hour. At that point I’m over it. Pizza Hut is not what it used to be when I was younger if you ask me Pizza Hut here in Columbus needs to leave and be replaced with a different pizza place like Marcos.
Food: 2
Service: 1
Sheri Vech
Use the party room for small gathering. Dianna the manager, who is very
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hawaiian Pizza
Robby
Drive thru is nice, delivery is a rip off. Dine in is closed more often than not. Other locations are much better, this location is maybe 2.5 stars on a good day!
Atmosphere: 2
Food: 3
Service: 1
Donald Myers (NexusgodSlay3r)
Love this location!. There was an online order discrepancy, and they gave us a discount for the inconvenience. They were very polite and generous. Love the staff here. Food wad prompt and came out delicious as usually.
B
Unimpressive. Ordered 2 pan pizza's but they gave me regular crust which is annoying but worse I paid more for a Pepperoni Lovers pizza and they gave us just a regular ole Pepperoni with like 13 Pepperoni's on it . . I would like to get what i pay for, ya know.Underwhelming pizza but decent customer service. . . They just need to read the order better when preparing it.
Tim Criss
This was the most horrible experience we have had with Pizza Hut! We ordered pizza for a staff meeting for 17 people that was to be here at 11:30 am....the Pizza didn't show up until the meeting was over at 12:45!!!!I got my money back....but I will never use pizza hut again!!!!completely inexcusable!it was cold and nasty and we threw most of it away, you guys say it was door dash fault....but you are the ones that chose to use door dash! take responsibility for your bad decisions and make it better!getting my money back was still not satisfactory after this incompetence!
Kelly S
Very dissatisfied tonight when I got my pizza hut delivered. I got a big dinner box and the cheesesticks and cinna sticks weren't even cut. I asked for half Canadian bacon on the pizza and it was all Canadian. When I called them to speak to a manager, I got hung up on. I will never order from here again!
Terri Hessel
I received an email for 30% off pizza so I ordered one and never received my discount. Very very disappointed, I won't be ordering for a long time this absolutely infuriated me. Be careful if you get an email from them saying you get a discount because you may not!!!
Justin Richmeier
I’ve tried pizza huts around the Omaha area and have been very disappointed. Saw the $9.99 sale and was going to see family in Columbus so gave it a try. Well first of all actually had great customer service, offering me cheese, pepper, even plates/napkins. Then the pizza literally took be back in the 90’s when Pizza Hut was on top of everything. It was so glorious, the staff there should train other Pizza Hut locations
My daughter placed a huge order and mistakenly sent it to her address and my family made 6 phone calls and all those phone calls they hung up on my family and when I get a hold of them I told him that he better not hang up on me and he better listen to what I have to say, I told him that the order needs to be changed to the correct address and he said that he needed to put me on hold and I said he better not hang up on me or the order is cancelled and he got back to me and I said now that we all 6 of my family got hung up on what is my discount and he said that he can't give me a discount and wanted to give me corporate number and I said no that I want it now!! He said that he couldn't give it to me and I said that the order of $80.00 is cancelled!!!
Chris Rutten
Pizza, pasta, breadaticks, and garlic bread were all really good.
Jaime Diaz
It has been the second time that I come to get food and they mess it up! Plus the lady on the phone is always laughing and not listening! Can’t even get my wings order right, I ordered mild and got plain!!!
Caleb B. (MediaMan)
Ordered carryout. Arrived 2-3 minutes after the quoted time, instead of my order being done, I find out that they didn't make half of my order. So I had to wait 8 additional minutes to get the other half of my food. They didn't discount my order, comp any drinks or anything for their screw-up.
Mustang Sandy
My order was delicious and my special request for extra sauce for my sandwich was just right!
Food was wonderful/fresh. Staff was friendly. Order was ready in a timely manner!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oven-Baked Veggie Pasta, Cinnabon Mini Rolls, Breadsticks, Veggie Lovers Pizza
So I called Pizza Hut today which is March 22nd 2024. Ok so let’s get to the problem first time I called I couldn’t even understand the man who talked to me and I said umm hold on can I and then they hung up on me. So then I called right back and another young man answered and I asked to speak to the manager and I was on the phone for over an hour. At that point I’m over it. Pizza Hut is not what it used to be when I was younger if you ask me Pizza Hut here in Columbus needs to leave and be replaced with a different pizza place like Marcos.
Food: 2
Service: 1
Use the party room for small gathering. Dianna the manager, who is very
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hawaiian Pizza
Drive thru is nice, delivery is a rip off. Dine in is closed more often than not. Other locations are much better, this location is maybe 2.5 stars on a good day!
Atmosphere: 2
Food: 3
Service: 1
Love this location!. There was an online order discrepancy, and they gave us a discount for the inconvenience. They were very polite and generous. Love the staff here. Food wad prompt and came out delicious as usually.
Unimpressive. Ordered 2 pan pizza's but they gave me regular crust which is annoying but worse I paid more for a Pepperoni Lovers pizza and they gave us just a regular ole Pepperoni with like 13 Pepperoni's on it . . I would like to get what i pay for, ya know.Underwhelming pizza but decent customer service. . . They just need to read the order better when preparing it.
This was the most horrible experience we have had with Pizza Hut! We ordered pizza for a staff meeting for 17 people that was to be here at 11:30 am....the Pizza didn't show up until the meeting was over at 12:45!!!!I got my money back....but I will never use pizza hut again!!!!completely inexcusable!it was cold and nasty and we threw most of it away, you guys say it was door dash fault....but you are the ones that chose to use door dash! take responsibility for your bad decisions and make it better!getting my money back was still not satisfactory after this incompetence!
Very dissatisfied tonight when I got my pizza hut delivered. I got a big dinner box and the cheesesticks and cinna sticks weren't even cut. I asked for half Canadian bacon on the pizza and it was all Canadian. When I called them to speak to a manager, I got hung up on. I will never order from here again!
I received an email for 30% off pizza so I ordered one and never received my discount. Very very disappointed, I won't be ordering for a long time this absolutely infuriated me. Be careful if you get an email from them saying you get a discount because you may not!!!
I’ve tried pizza huts around the Omaha area and have been very disappointed. Saw the $9.99 sale and was going to see family in Columbus so gave it a try. Well first of all actually had great customer service, offering me cheese, pepper, even plates/napkins. Then the pizza literally took be back in the 90’s when Pizza Hut was on top of everything. It was so glorious, the staff there should train other Pizza Hut locations
Restaurantji Recommends
My daughter placed a huge order and mistakenly sent it to her address and my family made 6 phone calls and all those phone calls they hung up on my family and when I get a hold of them I told him that he better not hang up on me and he better listen to what I have to say, I told him that the order needs to be changed to the correct address and he said that he needed to put me on hold and I said he better not hang up on me or the order is cancelled and he got back to me and I said now that we all 6 of my family got hung up on what is my discount and he said that he can't give me a discount and wanted to give me corporate number and I said no that I want it now!! He said that he couldn't give it to me and I said that the order of $80.00 is cancelled!!!
Pizza, pasta, breadaticks, and garlic bread were all really good.
It has been the second time that I come to get food and they mess it up! Plus the lady on the phone is always laughing and not listening! Can’t even get my wings order right, I ordered mild and got plain!!!
Ordered carryout. Arrived 2-3 minutes after the quoted time, instead of my order being done, I find out that they didn't make half of my order. So I had to wait 8 additional minutes to get the other half of my food. They didn't discount my order, comp any drinks or anything for their screw-up.
My order was delicious and my special request for extra sauce for my sandwich was just right!