So I absolutely love coming here never had a problem until just now. My ham sandwich smelt good then I take it out of the wrapper and the bottom bun was so soggy. It was so gross. Then my chicken sandwich was over cooled it did not look like the picture at all. The only good thing we got were the Frisco burgers but those were cold.
Atmosphere: 5
Food: 1
Service: 5
Chad Wiese
I got the super biscuit and it was very filling and delicious.
Atmosphere: 5
Food: 5
Service: 5
Mary Ryan
Order taker didn’t know what came in my combo..significant other broke 2 forks trying to cut his eggs..he also didn’t like the sausage gravy…but I did.Parking: You have to go around the building to find the parking where the door is…we didn’t know this..a sign would be nice explaining..it looked like the place was closed when we pulled up
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Biscuit 'N' Gravy
Jburleson402 B.
Okay - I have never done this before, but I have never had an experience like the one I just had at the Elkhorn Hardee's. It was the most egregious example of bad customer service. First, I placed an online order for four sandwiches, three fries and two beverages. I set the time for pick-up 45 minutes from the time I placed the order; figuring that would be plenty of time to get there from Blair. I actually arrived about 10 minutes early, so when the young lady at the drive-through told me they were still working on my order, I was not surprised. I was asked to pull into a waiting area of the parking lot. I did and proceeded to wait 10 minutes. When my order had still not arrived, I thought that (having worked in fast food) maybe the number of cars in the drive thru was causing a delay. I waited. Over the next 10 minutes, three cars and two interior customers had received their food and departed. This seemed odd. So, I backed up out of the parking space and pulled up to the window (about 10 feet away). I observed the crew putting food into bags and thought "ah, there it is." After filling the bag, though, the young lady took it to yet another car in the drive thru. Confused and a little frustrated, I parked my car and went inside. I stood by the counter until the young lady noticed me and said "Can I help you." I said yes I was hoping to get my food. She said she had looked for my car and didn't see me. I was incredulous. I had been sitting in the designated parking space for 10-15 minutes. I stated such. At this point a young man approached and told me to "calm down". I said I was calm until I was told it was MY fault I hadn't received my food after waiting for a total of over an hour since ordering. The young man said "you want a refund?" and I said no, I wanted my food that I had been waiting on. He told me again to "calm down" and to "show respect". I said I respect adequate customer service and since I had not received that I didn't feel obligated to show respect. The young man again asked if I wanted a refund, and I replied again, no I want my food. He said "oh, you gonna get your food." I said I know, I've already paid $42 and waited an hour, so I know I'm getting my food. The young man then started to become belligerent and squared up across the counter stating that "I'm a 21 year old man." I really didn't care about his age, just that his attitude toward me, telling me to "calm down" and "show respect" was inappropriate and disrespectful. I requested his name and his manager's name. He refused and yelled "what's YOUR name?" The bag of food was set on the counter and the young man told me I had "10 seconds". I asked "10 seconds for what" He replied get out of here you "punk-ass white boy." I was beyond pissed. To have to wait for more than an hour for fast food, to be verbally assaulted and threatened, then have a racial slur thrown at me is completely unacceptable.
Brandon Redding
Love Hardee's, but have found this location lacks the ability to have a hot meal for its paying customers. Can't day I've ever had a batch of fries that were even Luke warm....Someone would rather wait in an empty lobby and be told they are making new fries than to be given a bag 3 minutes after ordering to walk out and have cold fries......
Atmosphere: 3
Food: 2
Service: 3
Chantz Hodges
Food tasted awful. I love their food usually but this time or location in general it just didn't hit usual enjoyment. Makes me sad. Plus the staff were
Usually no issues, but they’re not open until 9 like advertised. Closed at 8:10
Terry Mount
Very rude, although we like the breakfast
Atmosphere: 5
Food: 5
Service: 1
Jason M.
I will give 5 stars to the young man working the drive thru window! As for the manager, she gets barely 1 star.Drive thru intercom wasn't working properly. Could barely understand the lady, so I pulled ahead to finish my order. The young man happily let me add a drink after I told him about the intercom! While giving him my payment all I could hear was the manager yell at him "what did I tell you about adding items at the window" It's managers like this why people don't want to work! Maybe if your intercom was working properly you wouldn't have these issues!!
Peder Hansen
I typically like Hardee's, but this experience in the drive through was not good. The fryer was not cooperating, and that is how it goes, no fault of the people working there. I was asked to pull to the side to wait until it was ready. He said he would come out to me with it. So I did while taking a call. But it took a really long time, like 15 min. So I walked up to the door, which was locked. But the drive through was still open, so I got back in line. After another 10 min waiting, I got up to the window and asked if they had forgotten about me. The answer was, "what did you order?" And then, "I thought I had sent someone out with it". My meal had been sitting on the counter for a while and was just barely warm. I did not want to make a stink about it as I was in a hurry for a meeting, which I was now late for. So, if they tell you to pull over and wait, you may be in for a bit of a runaround.
Ham and cheese sandwich was awful- bottom bun was soggy. When sandwich was lifted liquid literally dripped out.
Atmosphere: 1
Food: 1
Service: 2
The Frisco burger is the closest thing we will get to a Jack in the Box Sourdough Jack.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Chicken Fingers, Frisco Burger
Great experience this morning for breakfast.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese
It's ok.
Atmosphere: 3
Food: 3
Service: 2
So I absolutely love coming here never had a problem until just now. My ham sandwich smelt good then I take it out of the wrapper and the bottom bun was so soggy. It was so gross. Then my chicken sandwich was over cooled it did not look like the picture at all. The only good thing we got were the Frisco burgers but those were cold.
Atmosphere: 5
Food: 1
Service: 5
I got the super biscuit and it was very filling and delicious.
Atmosphere: 5
Food: 5
Service: 5
Order taker didn’t know what came in my combo..significant other broke 2 forks trying to cut his eggs..he also didn’t like the sausage gravy…but I did.Parking: You have to go around the building to find the parking where the door is…we didn’t know this..a sign would be nice explaining..it looked like the place was closed when we pulled up
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Biscuit 'N' Gravy
Okay - I have never done this before, but I have never had an experience like the one I just had at the Elkhorn Hardee's. It was the most egregious example of bad customer service. First, I placed an online order for four sandwiches, three fries and two beverages. I set the time for pick-up 45 minutes from the time I placed the order; figuring that would be plenty of time to get there from Blair. I actually arrived about 10 minutes early, so when the young lady at the drive-through told me they were still working on my order, I was not surprised. I was asked to pull into a waiting area of the parking lot. I did and proceeded to wait 10 minutes. When my order had still not arrived, I thought that (having worked in fast food) maybe the number of cars in the drive thru was causing a delay. I waited. Over the next 10 minutes, three cars and two interior customers had received their food and departed. This seemed odd. So, I backed up out of the parking space and pulled up to the window (about 10 feet away). I observed the crew putting food into bags and thought "ah, there it is." After filling the bag, though, the young lady took it to yet another car in the drive thru. Confused and a little frustrated, I parked my car and went inside. I stood by the counter until the young lady noticed me and said "Can I help you." I said yes I was hoping to get my food. She said she had looked for my car and didn't see me. I was incredulous. I had been sitting in the designated parking space for 10-15 minutes. I stated such. At this point a young man approached and told me to "calm down". I said I was calm until I was told it was MY fault I hadn't received my food after waiting for a total of over an hour since ordering. The young man said "you want a refund?" and I said no, I wanted my food that I had been waiting on. He told me again to "calm down" and to "show respect". I said I respect adequate customer service and since I had not received that I didn't feel obligated to show respect. The young man again asked if I wanted a refund, and I replied again, no I want my food. He said "oh, you gonna get your food." I said I know, I've already paid $42 and waited an hour, so I know I'm getting my food. The young man then started to become belligerent and squared up across the counter stating that "I'm a 21 year old man." I really didn't care about his age, just that his attitude toward me, telling me to "calm down" and "show respect" was inappropriate and disrespectful. I requested his name and his manager's name. He refused and yelled "what's YOUR name?" The bag of food was set on the counter and the young man told me I had "10 seconds". I asked "10 seconds for what" He replied get out of here you "punk-ass white boy." I was beyond pissed. To have to wait for more than an hour for fast food, to be verbally assaulted and threatened, then have a racial slur thrown at me is completely unacceptable.
Love Hardee's, but have found this location lacks the ability to have a hot meal for its paying customers. Can't day I've ever had a batch of fries that were even Luke warm....Someone would rather wait in an empty lobby and be told they are making new fries than to be given a bag 3 minutes after ordering to walk out and have cold fries......
Atmosphere: 3
Food: 2
Service: 3
Food tasted awful. I love their food usually but this time or location in general it just didn't hit usual enjoyment. Makes me sad. Plus the staff were
Atmosphere: 2
Food: 1
Service: 4
Restaurantji Recommends
My baby girl loves the breakfasts here.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Biscuit 'N' Gravy
Usually no issues, but they’re not open until 9 like advertised. Closed at 8:10
Very rude, although we like the breakfast
Atmosphere: 5
Food: 5
Service: 1
I will give 5 stars to the young man working the drive thru window! As for the manager, she gets barely 1 star.Drive thru intercom wasn't working properly. Could barely understand the lady, so I pulled ahead to finish my order. The young man happily let me add a drink after I told him about the intercom! While giving him my payment all I could hear was the manager yell at him "what did I tell you about adding items at the window" It's managers like this why people don't want to work! Maybe if your intercom was working properly you wouldn't have these issues!!
I typically like Hardee's, but this experience in the drive through was not good. The fryer was not cooperating, and that is how it goes, no fault of the people working there. I was asked to pull to the side to wait until it was ready. He said he would come out to me with it. So I did while taking a call. But it took a really long time, like 15 min. So I walked up to the door, which was locked. But the drive through was still open, so I got back in line. After another 10 min waiting, I got up to the window and asked if they had forgotten about me. The answer was, "what did you order?" And then, "I thought I had sent someone out with it". My meal had been sitting on the counter for a while and was just barely warm. I did not want to make a stink about it as I was in a hurry for a meeting, which I was now late for. So, if they tell you to pull over and wait, you may be in for a bit of a runaround.
Atmosphere: 2
Food: 5
Service: 2