I stopped at McDonalds to get me and my grandson some lunch. My driver window doesn’t work so I went inside I went to set down in a booth to wait for my food and this woman named Maria told me I couldn’t sit there I tried to tell her that I’m handicapped she cut me off and said I don’t care what your issue is you are not sitting there. My 12 year old grandson said don’t worry grandma I’ll hold you up She then said to him you get out. I have gone to McDonalds my whole life but if that is how you treat people I won’t be back. The Mc Donald’s I am talking about is the one by Walmart in Council Bluffs
Google user
The manager, Jacob at 144th \u0026 Dodge, needs to be fired. We ordered a large to go order last night and it was cold. I called within 10 minutes of placing the order (bc I live so close) and offered to bring the food back for a replacement. Jacob said not to bring it back and to come in the next day and he would replace the whole order. I offered to bring the receipt as he didn’t ask for it and he said that “would be fine” as if it was an inconvenience to him. I arrived today with the receipt and asked for him. He didn’t look at the receipt or me and just told the kid to rering everything on the receipt and he would promo it off. I told the kid I also needed to buy a kids meal and asked him to ring that separately. The kid said he wasn’t going to make me pay for the kids meal so we went and sat down. When we received our meal it was incorrect-we we’re missing our 10 piece (again) and did not have 2 Big Macs as we ordered. We asked Emily to fix this. She was happy to help but never brought the food back bc Jacob told her not to. When we went up to show him that one of our burgers was very pink-to the point of being inedible he yelled at her asking why she ate 1/2 of it before noticing the pink. It wasn’t pink all the way through. He started shouting at us that we should be happy with what we received bc he gave us $48 worth of free food. He acted as If We scammed him out of free food when all we did was follow his directions. He yelled at us that he was going to be in trouble for this because it was a $40 order that he authorized! He continued to yell and argue with us and called me fat, uneducated because he is getting a degree from UNO and the clincher for me was his insulting comment under his breath about my son being adopted. Your manager was unacceptably rude and demeaning. How are you going to handle this?
Jenna King
The manager, Jacob at 144th & Dodge, needs to be fired. We ordered a large to go order last night and it was cold. I called within 10 minutes of placing the order (bc I live so close) and offered to bring the food back for a replacement. Jacob said not to bring it back and to come in the next day and he would replace the whole order. I offered to bring the receipt as he didn’t ask for it and he said that “would be fine” as if it was an inconvenience to him. I arrived today with the receipt and asked for him. He didn’t look at the receipt or me and just told the kid to rering everything on the receipt and he would promo it off. I told the kid I also needed to buy a kids meal and asked him to ring that separately. The kid said he wasn’t going to make me pay for the kids meal so we went and sat down. When we received our meal it was incorrect-we we’re missing our 10 piece (again) and did not have 2 Big Macs as we ordered. We asked Emily to fix this. She was happy to help but never brought the food back bc Jacob told her not to. When we went up to show him that one of our burgers was very pink-to the point of being inedible he yelled at her asking why she ate 1/2 of it before noticing the pink. It wasn’t pink all the way through. He started shouting at us that we should be happy with what we received bc he gave us $48 worth of free food. He acted as If We scammed him out of free food when all we did was follow his directions. He yelled at us that he was going to be in trouble for this because it was a $40 order that he authorized! He continued to yell and argue with us and called me fat, uneducated because he is getting a degree from UNO and the clincher for me was his insulting comment under his breath about my son being adopted. Your manager was unacceptably rude and demeaning. How are you going to handle this?
Lewis Stapp
Possibly the worst service and most poorly managed restaurant in Omaha. Waiting in line at 90th and military for 15 min with only 1 other car in drive through while being told they are busy with no apology. Got tired of waiting so went to the 72nd street store only to wait for 20 minutes. I just worked a 15 hour day in the cold while being soaking wet and the visit to yours store was the worst part of my day. If this is the best you can do just give up. And STILL DIDNT GET ORDER RIGHT. This has to be done on purpose. I can install a entire sprinkler system by MYSELF that works perfectly and you people cant put food in a bag. Congratulations you hit rock bottom. If you cant do this job correctly where do you go from there?
I stopped at McDonalds to get me and my grandson some lunch. My driver window doesn’t work so I went inside I went to set down in a booth to wait for my food and this woman named Maria told me I couldn’t sit there I tried to tell her that I’m handicapped she cut me off and said I don’t care what your issue is you are not sitting there. My 12 year old grandson said don’t worry grandma I’ll hold you up She then said to him you get out. I have gone to McDonalds my whole life but if that is how you treat people I won’t be back. The Mc Donald’s I am talking about is the one by Walmart in Council Bluffs
The manager, Jacob at 144th \u0026 Dodge, needs to be fired. We ordered a large to go order last night and it was cold. I called within 10 minutes of placing the order (bc I live so close) and offered to bring the food back for a replacement. Jacob said not to bring it back and to come in the next day and he would replace the whole order. I offered to bring the receipt as he didn’t ask for it and he said that “would be fine” as if it was an inconvenience to him. I arrived today with the receipt and asked for him. He didn’t look at the receipt or me and just told the kid to rering everything on the receipt and he would promo it off. I told the kid I also needed to buy a kids meal and asked him to ring that separately. The kid said he wasn’t going to make me pay for the kids meal so we went and sat down. When we received our meal it was incorrect-we we’re missing our 10 piece (again) and did not have 2 Big Macs as we ordered. We asked Emily to fix this. She was happy to help but never brought the food back bc Jacob told her not to. When we went up to show him that one of our burgers was very pink-to the point of being inedible he yelled at her asking why she ate 1/2 of it before noticing the pink. It wasn’t pink all the way through. He started shouting at us that we should be happy with what we received bc he gave us $48 worth of free food. He acted as If We scammed him out of free food when all we did was follow his directions. He yelled at us that he was going to be in trouble for this because it was a $40 order that he authorized! He continued to yell and argue with us and called me fat, uneducated because he is getting a degree from UNO and the clincher for me was his insulting comment under his breath about my son being adopted. Your manager was unacceptably rude and demeaning. How are you going to handle this?
The manager, Jacob at 144th & Dodge, needs to be fired. We ordered a large to go order last night and it was cold. I called within 10 minutes of placing the order (bc I live so close) and offered to bring the food back for a replacement. Jacob said not to bring it back and to come in the next day and he would replace the whole order. I offered to bring the receipt as he didn’t ask for it and he said that “would be fine” as if it was an inconvenience to him. I arrived today with the receipt and asked for him. He didn’t look at the receipt or me and just told the kid to rering everything on the receipt and he would promo it off. I told the kid I also needed to buy a kids meal and asked him to ring that separately. The kid said he wasn’t going to make me pay for the kids meal so we went and sat down. When we received our meal it was incorrect-we we’re missing our 10 piece (again) and did not have 2 Big Macs as we ordered. We asked Emily to fix this. She was happy to help but never brought the food back bc Jacob told her not to. When we went up to show him that one of our burgers was very pink-to the point of being inedible he yelled at her asking why she ate 1/2 of it before noticing the pink. It wasn’t pink all the way through. He started shouting at us that we should be happy with what we received bc he gave us $48 worth of free food. He acted as If We scammed him out of free food when all we did was follow his directions. He yelled at us that he was going to be in trouble for this because it was a $40 order that he authorized! He continued to yell and argue with us and called me fat, uneducated because he is getting a degree from UNO and the clincher for me was his insulting comment under his breath about my son being adopted. Your manager was unacceptably rude and demeaning. How are you going to handle this?
Possibly the worst service and most poorly managed restaurant in Omaha. Waiting in line at 90th and military for 15 min with only 1 other car in drive through while being told they are busy with no apology. Got tired of waiting so went to the 72nd street store only to wait for 20 minutes. I just worked a 15 hour day in the cold while being soaking wet and the visit to yours store was the worst part of my day. If this is the best you can do just give up. And STILL DIDNT GET ORDER RIGHT. This has to be done on purpose. I can install a entire sprinkler system by MYSELF that works perfectly and you people cant put food in a bag. Congratulations you hit rock bottom. If you cant do this job correctly where do you go from there?
Kind and courteous staff.
It was great and great people to meet
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