Scooter's Coffee
$ • Coffee Shops
Hours:
10000 California St, Omaha
(402) 397-7273
Customers' Favorites
Scooter's Coffee Reviews
I had two of the worst experiences at this scooters in 2 days! I go to scooters every single day. I spend $15-$25 each time. Yesterday the girl was so rude. She ripped the money out of my hand, slammed the window in my face, took 16 minutes to bring out TWO blended drinks (that had whip) and were ordered with no whip. I think okay - everyone has off days.... Today, I order 2 blended drinks and a pup cup. The blended drinks are as thin as water, the girl at the window was rude yet again. She then hands me a LARGE cup with one tiny squirt of whip in the very bottom so low I couldn’t even dig it out to give to my puppy who was so excited to get a treat! I myself am a customer service supervisor. I called the manager to explain my frustration calmly and nicely because I understand being on the other end of those calls. The manager answered the phone “hello” (no name) I explain to her what happened very nicely and she tells me she doesn’t know what to say and sits there in silence. I personally cannot imagine saying this to a customer on the other end of my line. I would first at least apologize and give my name and offer some sort of solution. Nothing was offered. Not even an apology. I asked the girl to take my name and number down and have the actual manager call me and she disconnected my call! Honestly, I’m shocked at how this is allowed and I’ll never go to Scooters again. Over $100 a week I spend here and I’m officially done!
Ratings
Menu
Hours
| Monday | 10AM - 8PM |
| Tuesday | 10AM - 8PM |
| Wednesday | 10AM - 8PM |
| Thursday | 10AM - 8PM |
| Friday | 10AM - 8PM |
| Saturday | 10AM - 8PM |
| Sunday | 12 - 6PM |
People in Omaha Also Viewed
We love Scooters!!! They know me and my drink! This is my favorite location!!! ❤️❤️