Worst Taco Bell ever. Food was completely cold. Ordered a Mt. Dew and they gave me Baja Blast. Wanted sauce and got none. Complained and they said there's nothing they can do about it.
Atmosphere: 1
Food: 1
Service: 1
nickw
I just had the worst customer experience of my life. Me and my partner both placed a mobile order separately and waited 15 minutes to show up and pick up our food. We arrived and saw no bags of food at the mobile order drop point but a few orders sitting behind the counter. After waiting for some time in the lobby we approached the counter and gave our names and a gentlemen said that our orders were already picked up and claimed. Even checking our mobile order numbers from the app. We then proceeded to wait an additional 15 minutes in the lobby. We then grew impatient because half an hour is too long for fast food and approached the counter again. After several minutes of being ignored even though an employee was leaning up against some machinery, looking at his phone, that same employee came up to us and asked our names and we gave them again. And I even spelled my name. And after that employee checked the bags of food behind the counter, looking at the tags and clearly reading the names he said that none of them were ours and turned to return to work again. A different gentleman then helped us and checked the bags one more time and saw that my food was ready the whole time. However my partners order was picked up by somebody else and we had to wait even longer for that to be made. My food was soggy by the time we got home and while eating I found what I think is a bit of rubber in my food. Thoroughly disgusted and disappointed.
Atmosphere: 1
Food: 1
Service: 1
Theodora Carr
Look, I get that accidents happen, sometimes things fall through the cracks during work hours and a customer has a worse off experience. I have been to many fast food places where something happens where it’s an inconvenience at worst and I have to wait a bit extra for food. It’s fine and I’m not gonna review it badly, but this Taco Bell does not deserve this much credit.The last 3 times I’ve been there, my food is never prepared or somehow “lost.” And must wait half an hour to an hour to get something. Everyone who works the late night shift do not want to acknowledge that you are there and you must play this game where they ignore you until you come back to ask the same question again.Today was so funny, yet atrocious. My girlfriend came along with and we were waiting for 30 minutes before we asked someone for help. We gave them our names and even our order numbers and the guy “helping” us could not find our names or orders again. He “looked.” Everywhere, even looking at the series of orders that have been on the table, he shrugged and told us to order again even though we could not get a refund as our orders were put through and said “picked up.” We then asked 10 minutes later to a different guy if our orders are really just “gone.” And he found out my girlfriend’s order was actually on the table the whole time! Hahahahahah! So funny that we waiting 50 minutes for that. My order, it turns out, was just handed out to some random customer, so they also received a bad experience and I had to wait 20 minutes for my order to be remade.Of course this place is not a fun place to stay. It seems like everyone who is working there at the end of the day hates you and wishes you were not there. They do not hire people who have multiple brain cells, and you will always have a bad time.Please go to another Taco Bell
Atmosphere: 1
Food: 3
Service: 1
Tamara Kavaliauskas-Schram
I ordered delivery on the app and sat around waiting over an hour then my hubby called and the manager was SO RUDE. She said it was for pick up when I did delivery then I asked for a refund and she hung up. I'm so mad at that location and will be calling corporate!!!
Atmosphere: 3
Food: 3
Service: 1
Denise Tatum
Shivering cold inside eating. The new cilantro tacos and quesidilla are messy, chessy but good with the avocado lime sauce. Not as flavorful as I'd hoped.Parking: Off street
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Taco, Quesadilla
NICKY Budlong
Went there on a Saturday at about 2am and I waited in the line (drive thru) for about 45 minutes. Then I get up to the speaker and they try to tell me we are not taking orders now. No way I said " I will wait right here till you do start again" all of a sudden they are so ready to take my order and the 50 cars behind me. If you can not handle the crowd hire more people and close early.Do go on Friday and Saturday you would be lucky to get something after staying in line for a long time.Parking: They had 50 cars in drive thur and about 20 parked for late night pick up.
Atmosphere: 1
Food: 1
Service: 1
Maria Arreola
I was here Friday night , like at 1am it said it closes at 3 , was in like for atleast 40 mins to only get to the intercom and was told closed! Smh people where walking out and everything! I know not to go here again late at night but during the day it isn't that bad....
The best thing about this business is that it is very clean.
Atmosphere: 5
Food: 5
Service: 5
Nebraska Luke
Sarah/Saratoga is one of the kindest people Ive ever met. She is the most exceptionally talented person with customer service. I will be back soon. Best taco bell Ive been to.
Atmosphere: 5
Food: 5
Service: 5
John Dehner
Well zero customer service. Bad rap music. I've no clue what the game plan is but it's not working for me. My food took forever there was nobody else waiting inside for food when I asked where my food was they said the Drive through was packed. I looked out and seen 2 cars. Well I suppose packed is in the eye of the beholder. And the food hum taco bell I survived so I will again call it a win. Will not return.
Ordered food at 8:00PM last night. Was set to pick up at 8:30. Arrived at 8:35 and my food was not ready. 8:45 food “just came up”…. 9:05 food was given to someone else…. They didn’t check anyone’s information, order numbers nothing. I watched 10+ door dashers show up. And watched 3 walk away and one drive away. They all sat and waited for 20+ minutes. Do not go here. The one on 72nd is so much better.
Atmosphere: 1
Food: 1
Service: 1
Cynthia Kocourek
Literally waited over an hour to be told my food was “given away”.
Atmosphere: 1
Food: 1
Service: 1
Madyson
The man who handed me my food had the dirtiest fingernails I've ever seen
Gabriela Velazquez
Bad experience they suck at service I didn't purchase more cause I asked for a box that was supposedly only online it doesn't say that it's the second time I have a bad
Worst Taco Bell ever. Food was completely cold. Ordered a Mt. Dew and they gave me Baja Blast. Wanted sauce and got none. Complained and they said there's nothing they can do about it.
Atmosphere: 1
Food: 1
Service: 1
I just had the worst customer experience of my life. Me and my partner both placed a mobile order separately and waited 15 minutes to show up and pick up our food. We arrived and saw no bags of food at the mobile order drop point but a few orders sitting behind the counter. After waiting for some time in the lobby we approached the counter and gave our names and a gentlemen said that our orders were already picked up and claimed. Even checking our mobile order numbers from the app. We then proceeded to wait an additional 15 minutes in the lobby. We then grew impatient because half an hour is too long for fast food and approached the counter again. After several minutes of being ignored even though an employee was leaning up against some machinery, looking at his phone, that same employee came up to us and asked our names and we gave them again. And I even spelled my name. And after that employee checked the bags of food behind the counter, looking at the tags and clearly reading the names he said that none of them were ours and turned to return to work again. A different gentleman then helped us and checked the bags one more time and saw that my food was ready the whole time. However my partners order was picked up by somebody else and we had to wait even longer for that to be made. My food was soggy by the time we got home and while eating I found what I think is a bit of rubber in my food. Thoroughly disgusted and disappointed.
Atmosphere: 1
Food: 1
Service: 1
Look, I get that accidents happen, sometimes things fall through the cracks during work hours and a customer has a worse off experience. I have been to many fast food places where something happens where it’s an inconvenience at worst and I have to wait a bit extra for food. It’s fine and I’m not gonna review it badly, but this Taco Bell does not deserve this much credit.The last 3 times I’ve been there, my food is never prepared or somehow “lost.” And must wait half an hour to an hour to get something. Everyone who works the late night shift do not want to acknowledge that you are there and you must play this game where they ignore you until you come back to ask the same question again.Today was so funny, yet atrocious. My girlfriend came along with and we were waiting for 30 minutes before we asked someone for help. We gave them our names and even our order numbers and the guy “helping” us could not find our names or orders again. He “looked.” Everywhere, even looking at the series of orders that have been on the table, he shrugged and told us to order again even though we could not get a refund as our orders were put through and said “picked up.” We then asked 10 minutes later to a different guy if our orders are really just “gone.” And he found out my girlfriend’s order was actually on the table the whole time! Hahahahahah! So funny that we waiting 50 minutes for that. My order, it turns out, was just handed out to some random customer, so they also received a bad experience and I had to wait 20 minutes for my order to be remade.Of course this place is not a fun place to stay. It seems like everyone who is working there at the end of the day hates you and wishes you were not there. They do not hire people who have multiple brain cells, and you will always have a bad time.Please go to another Taco Bell
Atmosphere: 1
Food: 3
Service: 1
I ordered delivery on the app and sat around waiting over an hour then my hubby called and the manager was SO RUDE. She said it was for pick up when I did delivery then I asked for a refund and she hung up. I'm so mad at that location and will be calling corporate!!!
Atmosphere: 3
Food: 3
Service: 1
Shivering cold inside eating. The new cilantro tacos and quesidilla are messy, chessy but good with the avocado lime sauce. Not as flavorful as I'd hoped.Parking: Off street
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Taco, Quesadilla
Went there on a Saturday at about 2am and I waited in the line (drive thru) for about 45 minutes. Then I get up to the speaker and they try to tell me we are not taking orders now. No way I said " I will wait right here till you do start again" all of a sudden they are so ready to take my order and the 50 cars behind me. If you can not handle the crowd hire more people and close early.Do go on Friday and Saturday you would be lucky to get something after staying in line for a long time.Parking: They had 50 cars in drive thur and about 20 parked for late night pick up.
Atmosphere: 1
Food: 1
Service: 1
I was here Friday night , like at 1am it said it closes at 3 , was in like for atleast 40 mins to only get to the intercom and was told closed! Smh people where walking out and everything! I know not to go here again late at night but during the day it isn't that bad....
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Taco, Quesadilla, Wrap, Taco Supreme
The best thing about this business is that it is very clean.
Atmosphere: 5
Food: 5
Service: 5
Sarah/Saratoga is one of the kindest people Ive ever met. She is the most exceptionally talented person with customer service. I will be back soon. Best taco bell Ive been to.
Atmosphere: 5
Food: 5
Service: 5
Well zero customer service. Bad rap music. I've no clue what the game plan is but it's not working for me. My food took forever there was nobody else waiting inside for food when I asked where my food was they said the Drive through was packed. I looked out and seen 2 cars. Well I suppose packed is in the eye of the beholder. And the food hum taco bell I survived so I will again call it a win. Will not return.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Good as always and their new value menu you just cant beat!!!
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Taco, Cheesy Gordita Crunch, Bean Burrito, Soft Taco
Ordered food at 8:00PM last night. Was set to pick up at 8:30. Arrived at 8:35 and my food was not ready. 8:45 food “just came up”…. 9:05 food was given to someone else…. They didn’t check anyone’s information, order numbers nothing. I watched 10+ door dashers show up. And watched 3 walk away and one drive away. They all sat and waited for 20+ minutes. Do not go here. The one on 72nd is so much better.
Atmosphere: 1
Food: 1
Service: 1
Literally waited over an hour to be told my food was “given away”.
Atmosphere: 1
Food: 1
Service: 1
The man who handed me my food had the dirtiest fingernails I've ever seen
Bad experience they suck at service I didn't purchase more cause I asked for a box that was supposedly only online it doesn't say that it's the second time I have a bad
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Taco, Wrap