Did not get a single thing right. Waste of time and money.
Atmosphere: 1
Food: 1
Service: 1
Kayleigh Whitney
I understand sometimes stores get busy and people have bad days. We were the only customers when we arrived at this location today and we had the worst customer service experience ever. The woman that was working the drive thru, her behavior was completely unacceptable.I ordered an iced coffee and 2 bottles of water. When I went to pay the woman went out to reach for a card or cash but I paid with the mobile app and she was instantly frustrated, handed me the waters and the wrong coffee but I was just going to drink it. She closed the window and walked away but didn’t give me a straw. She came back about 3 mins later and I said “sorry, I just need a straw” she very rudely stated “it’s in the bag!!” and shut the window and walked away again!.. I never received a bag. Waited 1 min and she came back and I said “I’m sorry I never received a bag I only ordered two waters and the Iced coffee, I Just need a straw” she raised her voice saying “it’s in the bag” and I said “no, I don’t have a bag! I had 2 waters and the coffee” at this point I was so confused why this woman wouldn’t just give me a straw for the wrong coffee she made me. She then rolled her eyes and said “so you just want a straw for the water!” And finally handed me a straw.My 3 younger children were in the car with me and they were also floored by this ridiculously crass adult behavior.I had a sip of the iced coffee and it was so horrible. ??♀️I had to read reviews to see if this was just the woman’s personality or if she was just having a really bad day and somehow thought it would be ok to take that anger out on a nice customer.I was stunned at all the bad customer service reviews throughout years at this location.Come on dunks, do better.
Atmosphere: 1
Food: 1
Service: 1
Dav id
I'm pretty poor dunkin' donuts would not recommend that you go here unless you want cold coffee old donuts.
Atmosphere: 2
Food: 2
Service: 2
Mike Demicco
Wildly inconsistent hours kept, door locked at random. Coffee consistently burned and my god the general attitude here is atrocious. In writing this in your parking lot as I have tried yet again to stop in and yet again the doors are locked. Fix yourselves or just close permanently.
Atmosphere: 1
Food: 1
Service: 1
Chelsea Demers
The woman they have talking to customers behind the drive thru has the most atrocious attitude I’ve ever encountered in any establishment. I knew it was going to be a real pleasant experience when the first thing she said when we pulled up was we’ll be with you in a while. Go to any other Dunkin Donuts.
Service: 1
Amber Sweet
Thanks for replacing my wrong order with 2 wet & soggy pieces of bacon. It wasn't busy enough for any excuse for this.
Atmosphere: 1
Food: 1
Service: 1
Brittany Millette
If I could rate this place a 0 star I 100% would the lady that took my order in the drive through was extremely rude and ignorant just kept saying yup with a whole attitude and when I asked for a receipt she totally ignored me and walked away unfortunately I couldn’t go in because the lobby was locked and closed I understand being short staff but to be so rude for no reason when I’m always kind is completely unacceptable I will definitely not be returning!
Atmosphere: 1
Food: 4
Service: 1
Anthony M
Morning drive through is extremely slow, many reviews going back months saying this but clearly the manager of the store has no intentions of fixing it. Go to another location.
Atmosphere: 1
Food: 1
Service: 1
Jeremy
The staff needs to pay attention to the inside counter, it seems that only one of six employees are allowed to service walk-in customers because the rest of them just ignore you.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Donuts
Jessica M
This by far is one of the worst Dunkin Donuts to go to. The employees all must truly regret their life decisions by working at this location. They are all extremely rude. Have absolutely zero sense of customer service. This Dunkin Donuts is hardly ever open at the correct times. Half the items on the menu are never available. I understand times can still be tough and everyone is short staffed, but if the location is that short staffed. Close the location completely for good or until fully staffed installed of having the location perform so poorly. I wouldn't recommend this location to anyone. You a better off going to a different location.
The dunkin’ donuts had no donuts like what terrible place don’t
Service: 1
Charlotte
Great drinks slow drive thru.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Iced Latte, Donuts, Muffins
Teanna H
This location often does not open on time and instead of informing customers, they let people sit in a drive-through line until they realize and leave. I find this to be an extremely unprofessional way to go about not opening. I understand if they are understaffed, but they should at least let customers know when they show up during open hours that they will not be able to serve them.
Atmosphere: 2
Food: 4
Service: 3
Kat DeLacy
This is the worst dunkin I've ever even too. The are closed more often than not even when the hours listed on the front doors say they should be open. I've tried to go twice in the past 2 weeks between 630-7 and the doors are locked and the drive through is not open. Very
Atmosphere: 1
Service: 1
Kirsten Dugger
I've been here several times and I've had the same negative experience. I do my best to just order ahead and pick up my food to avoid having what an inconvenience my order is expressed to me. Make sure not to pick up order ahead items through the drive thru because the employees get extremely angry. Some customer service training would be a great benefit to this store.
Did not get a single thing right. Waste of time and money.
Atmosphere: 1
Food: 1
Service: 1
I understand sometimes stores get busy and people have bad days. We were the only customers when we arrived at this location today and we had the worst customer service experience ever. The woman that was working the drive thru, her behavior was completely unacceptable.I ordered an iced coffee and 2 bottles of water. When I went to pay the woman went out to reach for a card or cash but I paid with the mobile app and she was instantly frustrated, handed me the waters and the wrong coffee but I was just going to drink it. She closed the window and walked away but didn’t give me a straw. She came back about 3 mins later and I said “sorry, I just need a straw” she very rudely stated “it’s in the bag!!” and shut the window and walked away again!.. I never received a bag. Waited 1 min and she came back and I said “I’m sorry I never received a bag I only ordered two waters and the Iced coffee, I Just need a straw” she raised her voice saying “it’s in the bag” and I said “no, I don’t have a bag! I had 2 waters and the coffee” at this point I was so confused why this woman wouldn’t just give me a straw for the wrong coffee she made me. She then rolled her eyes and said “so you just want a straw for the water!” And finally handed me a straw.My 3 younger children were in the car with me and they were also floored by this ridiculously crass adult behavior.I had a sip of the iced coffee and it was so horrible. ??♀️I had to read reviews to see if this was just the woman’s personality or if she was just having a really bad day and somehow thought it would be ok to take that anger out on a nice customer.I was stunned at all the bad customer service reviews throughout years at this location.Come on dunks, do better.
Atmosphere: 1
Food: 1
Service: 1
I'm pretty poor dunkin' donuts would not recommend that you go here unless you want cold coffee old donuts.
Atmosphere: 2
Food: 2
Service: 2
Wildly inconsistent hours kept, door locked at random. Coffee consistently burned and my god the general attitude here is atrocious. In writing this in your parking lot as I have tried yet again to stop in and yet again the doors are locked. Fix yourselves or just close permanently.
Atmosphere: 1
Food: 1
Service: 1
The woman they have talking to customers behind the drive thru has the most atrocious attitude I’ve ever encountered in any establishment. I knew it was going to be a real pleasant experience when the first thing she said when we pulled up was we’ll be with you in a while. Go to any other Dunkin Donuts.
Service: 1
Thanks for replacing my wrong order with 2 wet & soggy pieces of bacon. It wasn't busy enough for any excuse for this.
Atmosphere: 1
Food: 1
Service: 1
If I could rate this place a 0 star I 100% would the lady that took my order in the drive through was extremely rude and ignorant just kept saying yup with a whole attitude and when I asked for a receipt she totally ignored me and walked away unfortunately I couldn’t go in because the lobby was locked and closed I understand being short staff but to be so rude for no reason when I’m always kind is completely unacceptable I will definitely not be returning!
Atmosphere: 1
Food: 4
Service: 1
Morning drive through is extremely slow, many reviews going back months saying this but clearly the manager of the store has no intentions of fixing it. Go to another location.
Atmosphere: 1
Food: 1
Service: 1
The staff needs to pay attention to the inside counter, it seems that only one of six employees are allowed to service walk-in customers because the rest of them just ignore you.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Donuts
This by far is one of the worst Dunkin Donuts to go to. The employees all must truly regret their life decisions by working at this location. They are all extremely rude. Have absolutely zero sense of customer service. This Dunkin Donuts is hardly ever open at the correct times. Half the items on the menu are never available. I understand times can still be tough and everyone is short staffed, but if the location is that short staffed. Close the location completely for good or until fully staffed installed of having the location perform so poorly. I wouldn't recommend this location to anyone. You a better off going to a different location.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
The dunkin’ donuts had no donuts like what terrible place don’t
Service: 1
Great drinks slow drive thru.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Iced Latte, Donuts, Muffins
This location often does not open on time and instead of informing customers, they let people sit in a drive-through line until they realize and leave. I find this to be an extremely unprofessional way to go about not opening. I understand if they are understaffed, but they should at least let customers know when they show up during open hours that they will not be able to serve them.
Atmosphere: 2
Food: 4
Service: 3
This is the worst dunkin I've ever even too. The are closed more often than not even when the hours listed on the front doors say they should be open. I've tried to go twice in the past 2 weeks between 630-7 and the doors are locked and the drive through is not open. Very
Atmosphere: 1
Service: 1
I've been here several times and I've had the same negative experience. I do my best to just order ahead and pick up my food to avoid having what an inconvenience my order is expressed to me. Make sure not to pick up order ahead items through the drive thru because the employees get extremely angry. Some customer service training would be a great benefit to this store.
Atmosphere: 1
Food: 3
Service: 1