I came to Panera today during a horrible storm because my home has no power or heat and we won’t for several days. I was immediately greeted by a girl who I wish I had gotten her name but all I know is that she worked at Target before this and has only been working at Panera for 6 months. My partner and I are both from the food service industry. My partner is actually an 11 year chef. When I say that the food and the service this Panera gave us was wonderful I truly mean it. It means so much to so many people to have a place to go and warm food to eat at times like this. Thank you for being one of the few establishments left that remind us why we love the food service industry so much.
Atmosphere: 5
Food: 5
Service: 5
Stephanie Mann
We would give five stars for Cassidy, the cashier who helped us out when the pay kiosk wasn't working. She was great. However, the experience was brought down by the fact that it took THIRTY MINUTES to get our food. And twenty of those minutes the food was ready but my name was NEVER called. The bag stayed open on the counter so I assumed they weren't done since they also didn't call my name. I had to ask about it. Employees making the food watched me waiting and said nothing. My smoothie melted in that time and tastes horrible
carl lieberman
The amount of protein put on the sandwich is quite limited compared to the price that I paid. The quality was just okayKid-friendliness: The only thing I see that is kid-friendly is all the sugar cookies and muffins that they have. But not healthy at all
This place is a total clown show. your people have zero customer service skills. Asked for a piece bread instead of an apple and was told that I had to pay for it. Last time eating at Panera
Atmosphere: 2
Food: 4
Service: 1
TrainKeptARollin
2:47pm 3/7/24: order#115184. came in the store to get an afternoon coffee and pastry. Stood at the front cashier and waited to give my order. Tom took my order which was for a pecan twist pastry. Within seconds a Panera employee came from the back and took the last 2 pecan twists after I told Tom what I wanted. Instead of stopping the employee from taking the last pecan twist, he just looked at me and said “oh well these things happen”. GREAT CUSTOMER service. Tom should have stopped that other Panera employee and told her that his customer, me, already ordered the twist. But no. What a sad individual. Maybe he should reconsider why he works there. I went to the Panera in Manchester afterward and they were so much nicer and helpful. Panera Bedford is always messy, coffee is warm, sandwiches are beaten up. Don’t go there. Go to Bagel Cafe instead.
Atmosphere: 1
Food: 1
Service: 1
Jonah Baksa
Delicious turkey chili and french bread, friendly and efficient staff, clean and modern location, highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Erich Adler
Eh. It's a chain bakery. I go here when u need to pick up bagels for the office. Easy to pre-order on their website.Way overpriced for what you get.
Atmosphere: 3
Food: 4
Service: 3
Bruce B Allen
I really enjoy eating here, even if I think they are over priced.
Atmosphere: 5
Food: 5
Service: 5
Sue Carney
Great service here today. Wish I got her name. They were busy but still quick and friendly.
Atmosphere: 5
Food: 5
Service: 5
littlepickle 27
I would love to see more consistency in the products. It's disappointing when you get to go satisfy a craving and have it not be what it was all those times before. I'll wait a while (again) before revisiting this location.
I love Panera bread. Definitely love the choose two options.Parking: Plenty of parking in a huge lot.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Baguette, Chocolate Chipper Cookie, Panini, Croissant, Chips, Chipotle Chicken Sandwich, Apple
Julia Sullivan
Mac& cheese was creamy and good.An older man sounded judgmental when taking my name for an order.The bread was a bit
Atmosphere: 4
Food: 4
Service: 3
Rahul Richard Kalangi
Unbelievably terrible service. We placed an order on the app for curbside pickup and the app notified us that it was ready. When nobody came outside to give us our food, I went inside to inquire about it. They informed me that an employee put it in the rapid pickup shelf by mistake and the order was picked up by someone else, as in STOLEN. They had the gall to suggest that I continue to wait while they remake the order without offering anything to make it right. An hour later, no food and our money down the drain. Absolutely terrible. I would give them zero stars if I could.
Atmosphere: 1
Food: 1
Service: 1
Meghana Reddy
We waited for 40 mins for our curbside pick up order. When we finally went in and asked, they said someone else picked up are order even tho it wasn't for pick up. Didn't offer an apology. Just said they'll start making our order 50 mins after placing it. Horrible service. Zero professionalism. Not sure how they could just give away our order without confirming whom they were giving it to ESPECIALLY when it wasn't even for an in cafe pick. Pathetic. Do better.
Atmosphere: 1
Food: 1
Service: 1
Angelo S
Got the most pathetic steak and cheddar. I remembered today why I haven't eaten there in so long. There was probably 2 oz or less of steak on there. It was a bread sandwich that cost 15 bucks. Very disappointing.
I came to Panera today during a horrible storm because my home has no power or heat and we won’t for several days. I was immediately greeted by a girl who I wish I had gotten her name but all I know is that she worked at Target before this and has only been working at Panera for 6 months. My partner and I are both from the food service industry. My partner is actually an 11 year chef. When I say that the food and the service this Panera gave us was wonderful I truly mean it. It means so much to so many people to have a place to go and warm food to eat at times like this. Thank you for being one of the few establishments left that remind us why we love the food service industry so much.
Atmosphere: 5
Food: 5
Service: 5
We would give five stars for Cassidy, the cashier who helped us out when the pay kiosk wasn't working. She was great. However, the experience was brought down by the fact that it took THIRTY MINUTES to get our food. And twenty of those minutes the food was ready but my name was NEVER called. The bag stayed open on the counter so I assumed they weren't done since they also didn't call my name. I had to ask about it. Employees making the food watched me waiting and said nothing. My smoothie melted in that time and tastes horrible
The amount of protein put on the sandwich is quite limited compared to the price that I paid. The quality was just okayKid-friendliness: The only thing I see that is kid-friendly is all the sugar cookies and muffins that they have. But not healthy at all
Atmosphere: 3
Food: 2
Service: 2
Recommended dishes: Summer Corn Chowder, Chips, Turkey Sandwich
This place is a total clown show. your people have zero customer service skills. Asked for a piece bread instead of an apple and was told that I had to pay for it. Last time eating at Panera
Atmosphere: 2
Food: 4
Service: 1
2:47pm 3/7/24: order#115184. came in the store to get an afternoon coffee and pastry. Stood at the front cashier and waited to give my order. Tom took my order which was for a pecan twist pastry. Within seconds a Panera employee came from the back and took the last 2 pecan twists after I told Tom what I wanted. Instead of stopping the employee from taking the last pecan twist, he just looked at me and said “oh well these things happen”. GREAT CUSTOMER service. Tom should have stopped that other Panera employee and told her that his customer, me, already ordered the twist. But no. What a sad individual. Maybe he should reconsider why he works there. I went to the Panera in Manchester afterward and they were so much nicer and helpful. Panera Bedford is always messy, coffee is warm, sandwiches are beaten up. Don’t go there. Go to Bagel Cafe instead.
Atmosphere: 1
Food: 1
Service: 1
Delicious turkey chili and french bread, friendly and efficient staff, clean and modern location, highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Eh. It's a chain bakery. I go here when u need to pick up bagels for the office. Easy to pre-order on their website.Way overpriced for what you get.
Atmosphere: 3
Food: 4
Service: 3
I really enjoy eating here, even if I think they are over priced.
Atmosphere: 5
Food: 5
Service: 5
Great service here today. Wish I got her name. They were busy but still quick and friendly.
Atmosphere: 5
Food: 5
Service: 5
I would love to see more consistency in the products. It's disappointing when you get to go satisfy a craving and have it not be what it was all those times before. I'll wait a while (again) before revisiting this location.
Restaurantji Recommends
I love Panera bread. Definitely love the choose two options.Parking: Plenty of parking in a huge lot.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Baguette, Chocolate Chipper Cookie, Panini, Croissant, Chips, Chipotle Chicken Sandwich, Apple
Mac& cheese was creamy and good.An older man sounded judgmental when taking my name for an order.The bread was a bit
Atmosphere: 4
Food: 4
Service: 3
Unbelievably terrible service. We placed an order on the app for curbside pickup and the app notified us that it was ready. When nobody came outside to give us our food, I went inside to inquire about it. They informed me that an employee put it in the rapid pickup shelf by mistake and the order was picked up by someone else, as in STOLEN. They had the gall to suggest that I continue to wait while they remake the order without offering anything to make it right. An hour later, no food and our money down the drain. Absolutely terrible. I would give them zero stars if I could.
Atmosphere: 1
Food: 1
Service: 1
We waited for 40 mins for our curbside pick up order. When we finally went in and asked, they said someone else picked up are order even tho it wasn't for pick up. Didn't offer an apology. Just said they'll start making our order 50 mins after placing it. Horrible service. Zero professionalism. Not sure how they could just give away our order without confirming whom they were giving it to ESPECIALLY when it wasn't even for an in cafe pick. Pathetic. Do better.
Atmosphere: 1
Food: 1
Service: 1
Got the most pathetic steak and cheddar. I remembered today why I haven't eaten there in so long. There was probably 2 oz or less of steak on there. It was a bread sandwich that cost 15 bucks. Very disappointing.
Atmosphere: 4
Food: 2
Service: 3