If you order a coffee late morning/early afternoon, there is a good chance they'll serve you decaf instead of doing their job and making a new pot of regular. I ordered a REGULAR coffee a bit after 12 and watched as the gentlemen filled my cup with 100% decaf.Seriously, how hard is it to put a new filter in and press a button?
Atmosphere: 1
Food: 1
Service: 1
Janine Mclean
A very friendly environment, the staff are really nice even if they just had a lot of people rushing to get in and get out.They usually always have my donut that I always get and my boyfriend says they make his coffee really good as well. Don't really have any complaints to be honest.Parking: This Dunkin Donuts shares a parking lot with speedway, a gas station that's connected to Dunkin Donuts.They usually are not to bad for parking just depends on how busy they both get.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Bacon Egg and Cheese, Hash Browns, Coffee Roll, Apple Fritter, Wake-Up Wrap - Turkey Sausage Egg and Cheese, Donuts, Munchkins Donut Hole Treats, Egg and Cheese, Assorted Half Dozen or Dozen Donuts
Anna Challberg
At drive up window I witnessed 3 workers standing around with folded arms instead of helping the only cook struggling to keep up with drive-through and in-store food orders. Unbelievable. On top of that, they got my order
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Croissant, Egg and Cheese
Tiffinii Baker
Worst location around. Rude staff. Placed my order at the speaker.. "anything else"... no reply... super slow waiting at least 8 mins waiting to get to the window... got to the window.. coffee wasnt done.. the guy at the window didn't say anything just stood there looking at the wall till I stuck my form of payment out the window.... they never make my drinks right. I won't be going back to this location.
Atmosphere: 1
Food: 1
Service: 1
Felix Sanchez
It’s noon, Oct 26th, I pull up to order a sourdough breakfast sandwich, I wanna switch things up and get an everything bagel instead of sourdough. Simple, right? Nope! Even after repeating my order (because they asked me to), what I got was totally not what I asked for.Instead of an apology or a quick fix, the older woman shrugged and said “you didn’t order it that way.” Seriously? ?Now, here's the kicker: this isn’t the first time! At a different spot, the owner flat-out said no to the same substitution. No signs, no warnings, just a straight-up "no." Aren’t there rules about keeping things consistent? Dunkin' franchise owners don't have complete autonomy to decide on whether or not to allow substitutions for menu items. Dunkin' has specific guidelines that franchisees must adhere to in order to maintain brand consistency and quality across all locations.If you’ve got weird rules or you can’t swap out a bagel - just tell us! No one’s got time for mystery games and messed-up orders. A little friendliness wouldn’t hurt either!
Atmosphere: 1
Food: 1
Service: 1
Kevin Tavares
Purchased box o Joe and a box of doughnuts. They would not give me any cups which is suppose to be included with the purchase. They wanted me to pay over 50c for each cup which I refused. Could here the manager yelling at the server “no no no he is not getting cups” at which point I drove off without receiving the cups, creamer, sugar that I was supposed too.
Atmosphere: 1
Food: 1
Service: 1
Chuck
Service is always pleasant and quick. I went rheu the drive thru this time. But even walking in. The place is clean and well kept.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant, Bacon Egg and Cheese, Hash Browns, Apple Fritter, Wake-Up Wrap - Turkey Sausage Egg and Cheese, Egg and Cheese, Sourdough Breakfast Sandwich
sherry m.
I give these kids working here credit i see a lot of new faces here as i come here every day and people complaining about slow service? ,i have never waited so long on my order from workers?? as i do for all you who decide too order 5 sandwiches an 5 coffees through a DRIVE THRU. So stop complaining ab out the workers when its you guys!! An only thing i see is this person who suppose to be the manager?? standing in corner of store treating her workers like crap an rushing them to hurry up! How about you lend a hand instead of doing NOTHING?? An start being a manager instead of a drill sargeant !Give respect to your workers atleast they come in everyday unlike a lot of place an customers as well should be respectful to those who are trying..5 STARS GO TO THE WORKERS AN 1 STAR FOR MANAGEMENT!
Traci Schlieff
got a mouthful of grounds and ended up running to the sink and getting sick. bottom of the cup was FULL of grounds. plus the wait was ridiculously long and my coffee wasn't even ready by the time I got to the window and had to wait at least another 5 minutes. Don't say you couldn't see all those grounds being poured into the cup when you made it
Everyone in this store needs to be re trained right down the AGM and the GM. They never mix my coffee well today I went in and I just wanted one of the long metal spoons to do it myself. An employee took it back and she was lovely the AGM told her the syrup is just gonna go back to the bottom anyways. Well it didn't and I've been gone over 20 minutes the fact the AMG is telling employees they don't have to mix coffee is ridiculous. Bacon is always uncooked there like the take it right out the fridge and that it. This place gives all dunkins a bad name.
Atmosphere: 1
Food: 1
Service: 1
Stephen G.
this has to be the worst slowest rudest Dunkin' Donuts in all New England. consistently getting orders wrong with super long wait times an just rude staff. the worst part is it's not just them having a bad day it's the same thing day in an day out just a horrible DD for custome service I strongly recommend not going to this DD but if you do remember this review an you will understand what I'm sayin. good luck. an this is for the DD at 50 birch st Derry nh
kassy c
the staff members here are terrible especially the young ladies, they seem to have no clue what they are doing i don’t even understand how they got hired. they have no respect or customer service skills whatsoever. i did not have a good experience here at all the girls seem to not take their jobs seriously and tend to mock others, talk bad on customers and disrespect them too instead of being kindly greeted into the store.
Kim Marion
Why is it these people get paid alot more now and the quality of there drinks have gone down! I have went there 3 times and ask for a signature drink with the whip cream and all that good stuff I pay extra for and then they hand it to you with no whip cream no sprinkley good stuff you pay for plus I even tip 5 $ and still have to ask them where is my whip cream or my sprinkley good stuff nothing and and am getting really sick and tired ? of not getting what I paid for unbelievable!
Janelle Perkins
This location is horrible. They are rude and have no customer service training. I will no longer be coming to this location. From extremely vulgar language, yelling at us, and belittling us, the treatment is uncalled for. We tried to give them the benefit of the doubt, but enough is enough!! Three strikes and.... YOU ARE OUT!!!!!! I will also be contacting the GM or franchise owner to put in a formal complaint. There is no reason in this day and age that this should be going on.
If you order a coffee late morning/early afternoon, there is a good chance they'll serve you decaf instead of doing their job and making a new pot of regular. I ordered a REGULAR coffee a bit after 12 and watched as the gentlemen filled my cup with 100% decaf.Seriously, how hard is it to put a new filter in and press a button?
Atmosphere: 1
Food: 1
Service: 1
A very friendly environment, the staff are really nice even if they just had a lot of people rushing to get in and get out.They usually always have my donut that I always get and my boyfriend says they make his coffee really good as well. Don't really have any complaints to be honest.Parking: This Dunkin Donuts shares a parking lot with speedway, a gas station that's connected to Dunkin Donuts.They usually are not to bad for parking just depends on how busy they both get.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Bacon Egg and Cheese, Hash Browns, Coffee Roll, Apple Fritter, Wake-Up Wrap - Turkey Sausage Egg and Cheese, Donuts, Munchkins Donut Hole Treats, Egg and Cheese, Assorted Half Dozen or Dozen Donuts
At drive up window I witnessed 3 workers standing around with folded arms instead of helping the only cook struggling to keep up with drive-through and in-store food orders. Unbelievable. On top of that, they got my order
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Croissant, Egg and Cheese
Worst location around. Rude staff. Placed my order at the speaker.. "anything else"... no reply... super slow waiting at least 8 mins waiting to get to the window... got to the window.. coffee wasnt done.. the guy at the window didn't say anything just stood there looking at the wall till I stuck my form of payment out the window.... they never make my drinks right. I won't be going back to this location.
Atmosphere: 1
Food: 1
Service: 1
It’s noon, Oct 26th, I pull up to order a sourdough breakfast sandwich, I wanna switch things up and get an everything bagel instead of sourdough. Simple, right? Nope! Even after repeating my order (because they asked me to), what I got was totally not what I asked for.Instead of an apology or a quick fix, the older woman shrugged and said “you didn’t order it that way.” Seriously? ?Now, here's the kicker: this isn’t the first time! At a different spot, the owner flat-out said no to the same substitution. No signs, no warnings, just a straight-up "no." Aren’t there rules about keeping things consistent? Dunkin' franchise owners don't have complete autonomy to decide on whether or not to allow substitutions for menu items. Dunkin' has specific guidelines that franchisees must adhere to in order to maintain brand consistency and quality across all locations.If you’ve got weird rules or you can’t swap out a bagel - just tell us! No one’s got time for mystery games and messed-up orders. A little friendliness wouldn’t hurt either!
Atmosphere: 1
Food: 1
Service: 1
Purchased box o Joe and a box of doughnuts. They would not give me any cups which is suppose to be included with the purchase. They wanted me to pay over 50c for each cup which I refused. Could here the manager yelling at the server “no no no he is not getting cups” at which point I drove off without receiving the cups, creamer, sugar that I was supposed too.
Atmosphere: 1
Food: 1
Service: 1
Service is always pleasant and quick. I went rheu the drive thru this time. But even walking in. The place is clean and well kept.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant, Bacon Egg and Cheese, Hash Browns, Apple Fritter, Wake-Up Wrap - Turkey Sausage Egg and Cheese, Egg and Cheese, Sourdough Breakfast Sandwich
I give these kids working here credit i see a lot of new faces here as i come here every day and people complaining about slow service? ,i have never waited so long on my order from workers?? as i do for all you who decide too order 5 sandwiches an 5 coffees through a DRIVE THRU. So stop complaining ab out the workers when its you guys!! An only thing i see is this person who suppose to be the manager?? standing in corner of store treating her workers like crap an rushing them to hurry up! How about you lend a hand instead of doing NOTHING?? An start being a manager instead of a drill sargeant !Give respect to your workers atleast they come in everyday unlike a lot of place an customers as well should be respectful to those who are trying..5 STARS GO TO THE WORKERS AN 1 STAR FOR MANAGEMENT!
got a mouthful of grounds and ended up running to the sink and getting sick. bottom of the cup was FULL of grounds. plus the wait was ridiculously long and my coffee wasn't even ready by the time I got to the window and had to wait at least another 5 minutes. Don't say you couldn't see all those grounds being poured into the cup when you made it
Food: 1
Service: 1
Just not what Dunkin donuts
Atmosphere: 2
Food: 2
Service: 2
Restaurantji Recommends
Everyone in this store needs to be re trained right down the AGM and the GM. They never mix my coffee well today I went in and I just wanted one of the long metal spoons to do it myself. An employee took it back and she was lovely the AGM told her the syrup is just gonna go back to the bottom anyways. Well it didn't and I've been gone over 20 minutes the fact the AMG is telling employees they don't have to mix coffee is ridiculous. Bacon is always uncooked there like the take it right out the fridge and that it. This place gives all dunkins a bad name.
Atmosphere: 1
Food: 1
Service: 1
this has to be the worst slowest rudest Dunkin' Donuts in all New England. consistently getting orders wrong with super long wait times an just rude staff. the worst part is it's not just them having a bad day it's the same thing day in an day out just a horrible DD for custome service I strongly recommend not going to this DD but if you do remember this review an you will understand what I'm sayin. good luck. an this is for the DD at 50 birch st Derry nh
the staff members here are terrible especially the young ladies, they seem to have no clue what they are doing i don’t even understand how they got hired. they have no respect or customer service skills whatsoever. i did not have a good experience here at all the girls seem to not take their jobs seriously and tend to mock others, talk bad on customers and disrespect them too instead of being kindly greeted into the store.
Why is it these people get paid alot more now and the quality of there drinks have gone down! I have went there 3 times and ask for a signature drink with the whip cream and all that good stuff I pay extra for and then they hand it to you with no whip cream no sprinkley good stuff you pay for plus I even tip 5 $ and still have to ask them where is my whip cream or my sprinkley good stuff nothing and and am getting really sick and tired ? of not getting what I paid for unbelievable!
This location is horrible. They are rude and have no customer service training. I will no longer be coming to this location. From extremely vulgar language, yelling at us, and belittling us, the treatment is uncalled for. We tried to give them the benefit of the doubt, but enough is enough!! Three strikes and.... YOU ARE OUT!!!!!! I will also be contacting the GM or franchise owner to put in a formal complaint. There is no reason in this day and age that this should be going on.