Worst customer service ever.I will never go to this outlet again
Jennifer Dowe
Very unprofessional. They chit chat ALOT & Leave you standing there waiting.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Sandwich
Mitch Hartford
Was about to order but the young lady behind the counter was absolutely rude three sentences and subjects in a row. She needs to learn customer service skills. I feel bad for the franchisee, good help is hard to find.
Atmosphere: 1
Service: 1
Joey Auger
Under staffed, under cleaned, and they're always out of something you want. Seems like upper management isn't doing anything or an owner just doesn't care
Atmosphere: 1
Food: 4
Service: 3
HL Abrahams
I think the manager needs to be evaluated for mental health. She started yelling and throwing food and scared not only other workers but also myself and other customers after she overheard me tell my sandwich maker that the cheese was too burnt. She continued her rant as I left for pizza hut.
Atmosphere: 1
Food: 1
Service: 1
Olivea Baldwin
The “manager” working there today from other Rochester location is rude, disrespectful, and prejudice. I thought by coming to this location I could avoid the conflicts I have with this lady but unfortunately that was not the case.This is the FORTH time she has refused to make my sandwiches the way I asked (with extra mayo). I’m not sure why other customers are able to get extra mayo but when me or my family members ask for it, it’s a problem.
Atmosphere: 1
Food: 2
Service: 1
Tina Day
OK...this is a review because I was impressed with the staff...the food was good...fair price..I'd go there again..BUT, I am bothering to review Subway because I received exception service. Basic customer service is a thing of the past, so when I receive good service it stands out. When I enter the shop, Daryl, the sole employee, was busy working on a phone order. Still, he looked up and welcomed me. Sadly, this is rare...employee generally don't have the basic manner to even acknowledge you. He was carefully preparing the order and redid the wrap because it didn't meet his standards. It looked fine to me, but he wanted it perfect. He changed his gloves and washed his hands and was very conscientious with regard to sanitation...(At a different Subway, I have seen a worker hand out a bathroom key in the middle of making my sandwich - I left without a sandwich) He was friendly, capable, and professional. It can get so very tiring dealing with substandard service. So, when I get good service, I leave with a smile on my face.....and I write a review. Thanks Daryl.
Owen M
Let them create a sub for you. give them a base and likes/dislikes...and let them go to town. i have found so many delicious combinations by letting the sandwhich artists work. i pick...it's good. just what i wanted. i let them pick...they turn me on to new flavor combinations that blow my mind.
lexie lyn
doesn’t answer the phone, awful costumer service. not very polite and don’t have good attitudes
Amie S.
I made an error while ordering (I'm not sure how) and called to fix it. The employee very politely had me hang on the line while serving in store orders (which they should do) and helped me fix the order. Food was packaged tightly and right on time. Excellent
I reached there at 7.45pm she refused...And told store is closed and the OPEN sign was on...really baddddd experience
david rothwell
Great service!
Savanna B.
the lady working was a complete jerk. she had blonde hair and glasses. was so rude to me and my girlfriend. we asked for italian herbs and cheese bread and she gave us white bread and made our sandwiches completely wrong and then i found not only one but two pieces of hair in my sub. she seemed super annoyed with everything we said. would not recommend visiting here if she is working.
Matt Crandall
I don't have high hopes for a subway, but why is this specific store so disrespectful? Hands down, worst around.
Kara Grant-Moore
The sandwich maker at the time my boyfriend and I ordered was very friendly and made our suds very well.
Worst customer service ever.I will never go to this outlet again
Very unprofessional. They chit chat ALOT & Leave you standing there waiting.
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Sandwich
Was about to order but the young lady behind the counter was absolutely rude three sentences and subjects in a row. She needs to learn customer service skills. I feel bad for the franchisee, good help is hard to find.
Atmosphere: 1
Service: 1
Under staffed, under cleaned, and they're always out of something you want. Seems like upper management isn't doing anything or an owner just doesn't care
Atmosphere: 1
Food: 4
Service: 3
I think the manager needs to be evaluated for mental health. She started yelling and throwing food and scared not only other workers but also myself and other customers after she overheard me tell my sandwich maker that the cheese was too burnt. She continued her rant as I left for pizza hut.
Atmosphere: 1
Food: 1
Service: 1
The “manager” working there today from other Rochester location is rude, disrespectful, and prejudice. I thought by coming to this location I could avoid the conflicts I have with this lady but unfortunately that was not the case.This is the FORTH time she has refused to make my sandwiches the way I asked (with extra mayo). I’m not sure why other customers are able to get extra mayo but when me or my family members ask for it, it’s a problem.
Atmosphere: 1
Food: 2
Service: 1
OK...this is a review because I was impressed with the staff...the food was good...fair price..I'd go there again..BUT, I am bothering to review Subway because I received exception service. Basic customer service is a thing of the past, so when I receive good service it stands out. When I enter the shop, Daryl, the sole employee, was busy working on a phone order. Still, he looked up and welcomed me. Sadly, this is rare...employee generally don't have the basic manner to even acknowledge you. He was carefully preparing the order and redid the wrap because it didn't meet his standards. It looked fine to me, but he wanted it perfect. He changed his gloves and washed his hands and was very conscientious with regard to sanitation...(At a different Subway, I have seen a worker hand out a bathroom key in the middle of making my sandwich - I left without a sandwich) He was friendly, capable, and professional. It can get so very tiring dealing with substandard service. So, when I get good service, I leave with a smile on my face.....and I write a review. Thanks Daryl.
Let them create a sub for you. give them a base and likes/dislikes...and let them go to town. i have found so many delicious combinations by letting the sandwhich artists work. i pick...it's good. just what i wanted. i let them pick...they turn me on to new flavor combinations that blow my mind.
doesn’t answer the phone, awful costumer service. not very polite and don’t have good attitudes
I made an error while ordering (I'm not sure how) and called to fix it. The employee very politely had me hang on the line while serving in store orders (which they should do) and helped me fix the order. Food was packaged tightly and right on time. Excellent
Restaurantji Recommends
I reached there at 7.45pm she refused...And told store is closed and the OPEN sign was on...really baddddd experience
Great service!
the lady working was a complete jerk. she had blonde hair and glasses. was so rude to me and my girlfriend. we asked for italian herbs and cheese bread and she gave us white bread and made our sandwiches completely wrong and then i found not only one but two pieces of hair in my sub. she seemed super annoyed with everything we said. would not recommend visiting here if she is working.
I don't have high hopes for a subway, but why is this specific store so disrespectful? Hands down, worst around.
The sandwich maker at the time my boyfriend and I ordered was very friendly and made our suds very well.