On 3/16/24 this restaurant was the definition of a restaurant nightmare experience for my family and I. We had reservations for 8:45 pm, party of 11 plus a toddler. The restaurant was not busy, they had many empty tables and very few tables occupied by 2-4 people. The facility seem cleaned with an open view kitchen but very poor lighting. We were not welcome warmly but were sat promptly. I noticed tension from two of the tables to the right from us. It was obvious they were waiting for their food a while and were not having a good experience. The menu is small and overpriced for the few portions sizes I was able to see. The waitress seem extremely hyper and unease. She seem highly distracted as well. She took note of what we wanted to drink and promptly took off. She did not walk, literally took off in such of fashion that we were not expecting. We had some questions regarding the menu, which she later answered. She took our food orders and took off again. Time went by and she finally came back to tell some of our family members that the restaurant ran out of multiple dishes they had ordered. My family ordered other menu items despite of the quick disappointment. Two of our family members dishes came out while the rest of us were still waiting. The portions seem small in my opinion but they say the food was good. Then other 3 family members that ordered different sushi rolls received it all together in one big dish. I thought that was strange and not appropriate since the rolls were not ordered to share. The rest of their orders never came out including mine. The toddler’s food never came out either!! The sushi I ordered was spicy tuna and that was not what I received. There was only enough soy sauce, ginger and wasabi for two rolls. I had to grab the soy sauce from another table. The waitress finally came back after another long wait and informed that the restaurant had also ran out of other dishes my family had ordered. At that moment three family members walked out of the restaurant. One family member asked for his bill charging one beer he consumed since his food didn’t come out either. The waitress came back to try to figure out what was the food that came out and see who was missing what. I tried to explained her what I had not received, but she was not listening, and accused a family member and myself of receiving the Goyzas we ordered. She attempted to talk over me in multiple occasions. She was so difficult to talk with, that I had to firmly tell her “you are not getting into a debate with me, if you be quite, you would be able to listen that only one person out of the three received their goyza dish” and show her that we had no goyza empty dishes in front of us. I noticed a female employee with a suit standing two to three feet away from the waitress listening to the fiasco but did not interrupted or offered to speak with us. I said to the waitress, “I want to speak to a manager” and she just stood there, so I asked the woman in the suit if she was the manager and she said yes. I explained her the situation and that I wanted my bill for the one sushi roll I had consumed, so I can get out of there. She was able to see that we did not have the plates the restaurant utilizes to serve goyza in front of us. The manager said we could leave and that she would take care of the bill. This was my cousin’s 50th birthday dinner celebration and it was ruined by the disgusting service and poor management. This restaurant was the worst I ever experienced.
Atmosphere: 1
Food: 1
Service: 1
Danielle Mally
BEWARE- This is a long read but may save you money in the long run - I wanted to do something special for my husband’s birthday and after viewing the tasting menu for two at Kuro, I thought it would be the perfect thing. While waiting to be seated for our reservation I asked the hostess about the tasting menu for two to verify and she said yes that goes on every night. We were seated in Katrina’s area. Katrina gave us two options 1. Order off the menu on our own or 2. Try the menu mapping option. I asked if this was the same as the tasting for two as stated on the site ($75.00 per person) she said yes. Katrina asked us a few questions and the food started coming out. I saw some of the things coming out were different than what the site stated would be served. I thought maybe this has changed or based off our answers we get something else since we said we liked spicy, and a few things were spicy. Our last item was the hot stone with Wagyu. The amount was clearly an ounce or less, no big deal it was delicious either way. I paid the bill (larger than I thought it should be) and tipped Katrina.Here's where things got really sketchy. Kuro closed at 11:00. At 12:01 am I receive a phone call from an unknown number, they leave a message. Its “Samantha” the manager from Kuro stating, “I’m calling to let you know that Katrina was your waitress and the vouchers you used didn’t go through and neither did the penny tip you left her”. I called her back and let her know we paid with my bank card and tipped Katrina well because she did a great job, however there was another Danielle seated next to us and maybe there was a mix up. “Samantha” apologizes, and we hang up. Two minutes later I receive another call from the same number, and they left a voicemail…. “Hi Michelle this is Samantha I’m calling to let you know that Katrina was your waitress and the vouchers you used didn’t go through and neither did the penny tip you left her”. SAME EXACT MESSAGE. Now I’m aggravated because its after 12:00 and this is HIGHLY unprofessional. I call Samantha back and ask if this is a scam because this all seems a bit too weird. She starts sounding nervous. I told her it was extremely unprofessional to call people from a personal line which she states it’s not so I asked why a manager wouldn’t answer the phone as “Kuro”. At this point a guy in the background starts hacking his brains out while stating “this is some good s**t”. VERY PROFESSIONAL KURO. Samantha or whoever was acting as Samantha must have freaked out because a few minutes later I received a text from her with a photo of her manager’s card. Again, she was very focused on getting me to believe this was not a scam.It gets even better… I now check my receipt; I was charged $105.00 for the Wagyu hot stone ALONE. I did NOT ask for this dish, I asked for the tasting menu for two several times. Like I said earlier the meat they brought out was only an ounce IF THAT. When you look on the REGULAR menu it says “Three-ounce minimum for Wagyu hot stone” the receipt says $35.00 per ounce. So not only did I pay about 125 per person I also got harassed after hours which should never be allowed. The food and drinks are not worth it.
Leah Parks
Service and atmosphere were very nice: comfortable and so quick. The food was a let down when it came to flavor. The inflated pricing was expected due to the location, but I at least expected to enjoy all of the food. Ordered eight dishes and only finished two. If we returned, our options now feel limited. I believe others could have a better experience, but Kuro was not for us.
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Kuro California, Gyoza
john weidman
For the past three years, I've been a regular at Kuro, diving headfirst into the tasting menu like it's my culinary baptism. But then, I leveled up to Menu Mapping—a dining experience that's like choosing the luxury option in a game where you're already winning. Yes, it's pricey, especially if your appetite is as insatiable as mine, but let me tell you, it's like investing in stocks that only go up.Valentine's Day? Oh, I decided to up my game and took my girlfriend to Kuro. Because imagine the kind of night where every bite feels like it's been crafted by culinary Cupids, and the ambiance is so romantic, it could make a Hallmark movie blush.The service? Impeccable. And here's where Katrina comes in, our waitress, who was less like a server and more like a guide through this gastronomic wonderland. She navigated us through the menu with the grace and precision of a seasoned explorer. If there was an Oscar for Best Performance in Culinary Navigation, she'd win it hands down. Thanks to Katrina, the evening was flawless.So, if you're looking to dine out and want an experience that's unforgettable, Kuro is your spot. Just make sure to ask for Katrina
Atmosphere: 5
Food: 5
Service: 5
F
This food was absolutely delicious. Beautiful presentation and excellent service as well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soft Shell Crab Tempura
Bogdan Tudor
If you wanna eat from broken plates, an un chewable “wagyu” steak which I left in the plate and bad soup, served by a guy that asked how it is and I said pretty bad just left and come back with the check, go there.
Atmosphere: 3
Food: 1
Service: 2
Kevin for 3
Don’t order the Hokkaido scallop because you will be receiving very small portion with sourest sauce I’ve ever had. The sauce ruined the taste of the scallop. Highly suggest you not to order donburi dishes unless you wanna eat tons of rice with 4 or 5 slices of meat or fish. As you can see in other reviews, their service was not good too. Sushi rolls were ok but not the best. Maybe you better order only sushi rolls if you wanna try this restaurant, but sushi rolls also costs at least $15 each and you will get only small 8 rolls and you might be ordering 4 or more of the rolls if you are coming with your guests
Atmosphere: 4
Food: 2
Service: 3
Two Chicks Click
Lovely time at late night happy hour. Food and drinks were delicious, service was very good.
Overall the quality of food and presentation was excellent. The salad and tempura vegetable platter was larger than expected. We enjoyed trying the different sakes in the flight.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef Negima
Jamillia Lawrence
By far the best Japanese food & restaurant in AC. I love sitting at the sushi bar. It’s like dinner and a show. Leslie runs the kitchen like a Zen master, they’re all working in harmony. I absolutely love the food it’s addictive. every time I go I bring someone different just so they can have the experience, and believe me they come back and bring many more.Do yourself a favor and go here, you won’t regret it??????
Came for dinner and our server was Christian. He was beyond amazing from beginning to the end. He had excellent recommendations and made sure everything we ordered was to our liking. Not only was the food DIVINE but the service provided by Christian made this a truly 5 star experience.
Rachel Kelly
The food was so amazing!! I feel like we ordered so much so it is hard to name all the dishes. The Wagyu beef was to die for though! The drinks were great too. I love the "tapas" style and being able to order continuously. It was a perfect date night spot!
I had to come back for the wagyu. Wow presented on Hot stone, wagyu $200 for 6 Oz I think. presentation is amazing ! Taste is melt in yr mouth. I'm officially spoiled! Well worth the trip. Service is super friendly n courteous.
Yvette Guzman
Great atmosphere, excellent service, food was delicious, Chef Leslie never disappoint!
Excellent food and service. Food came out VERY quickly. Ambiance was sleek yet patrons were dressed VERY casually which took us by surprise. We had dressed up for dinner based on the pics of the restaurant. (perhaps Kuro should adopt a dress code). We had Tuna sushi, chicken dumplings (crispy and coated with broiled panko). Our vegetable tempura plate had plenty for two but the highlight was the Teriyaki grilled Chilean Seabass! Moist and charred on the outside brimming with umami!Our server was very attentive, knowledgeable and talked us into dessert, which I typically skip at a Japanese establishment.We had the Japanese donuts with 3 dipping sauces and the seasonal sorbet trio (the mandarin was amazing).We would definitely dine here again.
On 3/16/24 this restaurant was the definition of a restaurant nightmare experience for my family and I. We had reservations for 8:45 pm, party of 11 plus a toddler. The restaurant was not busy, they had many empty tables and very few tables occupied by 2-4 people. The facility seem cleaned with an open view kitchen but very poor lighting. We were not welcome warmly but were sat promptly. I noticed tension from two of the tables to the right from us. It was obvious they were waiting for their food a while and were not having a good experience. The menu is small and overpriced for the few portions sizes I was able to see. The waitress seem extremely hyper and unease. She seem highly distracted as well. She took note of what we wanted to drink and promptly took off. She did not walk, literally took off in such of fashion that we were not expecting. We had some questions regarding the menu, which she later answered. She took our food orders and took off again. Time went by and she finally came back to tell some of our family members that the restaurant ran out of multiple dishes they had ordered. My family ordered other menu items despite of the quick disappointment. Two of our family members dishes came out while the rest of us were still waiting. The portions seem small in my opinion but they say the food was good. Then other 3 family members that ordered different sushi rolls received it all together in one big dish. I thought that was strange and not appropriate since the rolls were not ordered to share. The rest of their orders never came out including mine. The toddler’s food never came out either!! The sushi I ordered was spicy tuna and that was not what I received. There was only enough soy sauce, ginger and wasabi for two rolls. I had to grab the soy sauce from another table. The waitress finally came back after another long wait and informed that the restaurant had also ran out of other dishes my family had ordered. At that moment three family members walked out of the restaurant. One family member asked for his bill charging one beer he consumed since his food didn’t come out either. The waitress came back to try to figure out what was the food that came out and see who was missing what. I tried to explained her what I had not received, but she was not listening, and accused a family member and myself of receiving the Goyzas we ordered. She attempted to talk over me in multiple occasions. She was so difficult to talk with, that I had to firmly tell her “you are not getting into a debate with me, if you be quite, you would be able to listen that only one person out of the three received their goyza dish” and show her that we had no goyza empty dishes in front of us. I noticed a female employee with a suit standing two to three feet away from the waitress listening to the fiasco but did not interrupted or offered to speak with us. I said to the waitress, “I want to speak to a manager” and she just stood there, so I asked the woman in the suit if she was the manager and she said yes. I explained her the situation and that I wanted my bill for the one sushi roll I had consumed, so I can get out of there. She was able to see that we did not have the plates the restaurant utilizes to serve goyza in front of us. The manager said we could leave and that she would take care of the bill. This was my cousin’s 50th birthday dinner celebration and it was ruined by the disgusting service and poor management. This restaurant was the worst I ever experienced.
Atmosphere: 1
Food: 1
Service: 1
BEWARE- This is a long read but may save you money in the long run - I wanted to do something special for my husband’s birthday and after viewing the tasting menu for two at Kuro, I thought it would be the perfect thing. While waiting to be seated for our reservation I asked the hostess about the tasting menu for two to verify and she said yes that goes on every night. We were seated in Katrina’s area. Katrina gave us two options 1. Order off the menu on our own or 2. Try the menu mapping option. I asked if this was the same as the tasting for two as stated on the site ($75.00 per person) she said yes. Katrina asked us a few questions and the food started coming out. I saw some of the things coming out were different than what the site stated would be served. I thought maybe this has changed or based off our answers we get something else since we said we liked spicy, and a few things were spicy. Our last item was the hot stone with Wagyu. The amount was clearly an ounce or less, no big deal it was delicious either way. I paid the bill (larger than I thought it should be) and tipped Katrina.Here's where things got really sketchy. Kuro closed at 11:00. At 12:01 am I receive a phone call from an unknown number, they leave a message. Its “Samantha” the manager from Kuro stating, “I’m calling to let you know that Katrina was your waitress and the vouchers you used didn’t go through and neither did the penny tip you left her”. I called her back and let her know we paid with my bank card and tipped Katrina well because she did a great job, however there was another Danielle seated next to us and maybe there was a mix up. “Samantha” apologizes, and we hang up. Two minutes later I receive another call from the same number, and they left a voicemail…. “Hi Michelle this is Samantha I’m calling to let you know that Katrina was your waitress and the vouchers you used didn’t go through and neither did the penny tip you left her”. SAME EXACT MESSAGE. Now I’m aggravated because its after 12:00 and this is HIGHLY unprofessional. I call Samantha back and ask if this is a scam because this all seems a bit too weird. She starts sounding nervous. I told her it was extremely unprofessional to call people from a personal line which she states it’s not so I asked why a manager wouldn’t answer the phone as “Kuro”. At this point a guy in the background starts hacking his brains out while stating “this is some good s**t”. VERY PROFESSIONAL KURO. Samantha or whoever was acting as Samantha must have freaked out because a few minutes later I received a text from her with a photo of her manager’s card. Again, she was very focused on getting me to believe this was not a scam.It gets even better… I now check my receipt; I was charged $105.00 for the Wagyu hot stone ALONE. I did NOT ask for this dish, I asked for the tasting menu for two several times. Like I said earlier the meat they brought out was only an ounce IF THAT. When you look on the REGULAR menu it says “Three-ounce minimum for Wagyu hot stone” the receipt says $35.00 per ounce. So not only did I pay about 125 per person I also got harassed after hours which should never be allowed. The food and drinks are not worth it.
Service and atmosphere were very nice: comfortable and so quick. The food was a let down when it came to flavor. The inflated pricing was expected due to the location, but I at least expected to enjoy all of the food. Ordered eight dishes and only finished two. If we returned, our options now feel limited. I believe others could have a better experience, but Kuro was not for us.
Atmosphere: 5
Food: 2
Service: 5
Recommended dishes: Kuro California, Gyoza
For the past three years, I've been a regular at Kuro, diving headfirst into the tasting menu like it's my culinary baptism. But then, I leveled up to Menu Mapping—a dining experience that's like choosing the luxury option in a game where you're already winning. Yes, it's pricey, especially if your appetite is as insatiable as mine, but let me tell you, it's like investing in stocks that only go up.Valentine's Day? Oh, I decided to up my game and took my girlfriend to Kuro. Because imagine the kind of night where every bite feels like it's been crafted by culinary Cupids, and the ambiance is so romantic, it could make a Hallmark movie blush.The service? Impeccable. And here's where Katrina comes in, our waitress, who was less like a server and more like a guide through this gastronomic wonderland. She navigated us through the menu with the grace and precision of a seasoned explorer. If there was an Oscar for Best Performance in Culinary Navigation, she'd win it hands down. Thanks to Katrina, the evening was flawless.So, if you're looking to dine out and want an experience that's unforgettable, Kuro is your spot. Just make sure to ask for Katrina
Atmosphere: 5
Food: 5
Service: 5
This food was absolutely delicious. Beautiful presentation and excellent service as well.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soft Shell Crab Tempura
If you wanna eat from broken plates, an un chewable “wagyu” steak which I left in the plate and bad soup, served by a guy that asked how it is and I said pretty bad just left and come back with the check, go there.
Atmosphere: 3
Food: 1
Service: 2
Don’t order the Hokkaido scallop because you will be receiving very small portion with sourest sauce I’ve ever had. The sauce ruined the taste of the scallop. Highly suggest you not to order donburi dishes unless you wanna eat tons of rice with 4 or 5 slices of meat or fish. As you can see in other reviews, their service was not good too. Sushi rolls were ok but not the best. Maybe you better order only sushi rolls if you wanna try this restaurant, but sushi rolls also costs at least $15 each and you will get only small 8 rolls and you might be ordering 4 or more of the rolls if you are coming with your guests
Atmosphere: 4
Food: 2
Service: 3
Lovely time at late night happy hour. Food and drinks were delicious, service was very good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seared Salmon Sashimi, Crispy Brussels Sprouts, Tuna Roll, Tuna Crispy Rice
Overall the quality of food and presentation was excellent. The salad and tempura vegetable platter was larger than expected. We enjoyed trying the different sakes in the flight.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef Negima
By far the best Japanese food & restaurant in AC. I love sitting at the sushi bar. It’s like dinner and a show. Leslie runs the kitchen like a Zen master, they’re all working in harmony. I absolutely love the food it’s addictive. every time I go I bring someone different just so they can have the experience, and believe me they come back and bring many more.Do yourself a favor and go here, you won’t regret it??????
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Came for dinner and our server was Christian. He was beyond amazing from beginning to the end. He had excellent recommendations and made sure everything we ordered was to our liking. Not only was the food DIVINE but the service provided by Christian made this a truly 5 star experience.
The food was so amazing!! I feel like we ordered so much so it is hard to name all the dishes. The Wagyu beef was to die for though! The drinks were great too. I love the "tapas" style and being able to order continuously. It was a perfect date night spot!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crispy Brussels Sprouts, Gyoza
I had to come back for the wagyu. Wow presented on Hot stone, wagyu $200 for 6 Oz I think. presentation is amazing ! Taste is melt in yr mouth. I'm officially spoiled! Well worth the trip. Service is super friendly n courteous.
Great atmosphere, excellent service, food was delicious, Chef Leslie never disappoint!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shishito Peppers, Tuna Roll, Wagyu Lollipops, Tuna Crispy Rice, Lobster Dumplings, Mochi, Gyoza, Wagyu Tacos
Excellent food and service. Food came out VERY quickly. Ambiance was sleek yet patrons were dressed VERY casually which took us by surprise. We had dressed up for dinner based on the pics of the restaurant. (perhaps Kuro should adopt a dress code). We had Tuna sushi, chicken dumplings (crispy and coated with broiled panko). Our vegetable tempura plate had plenty for two but the highlight was the Teriyaki grilled Chilean Seabass! Moist and charred on the outside brimming with umami!Our server was very attentive, knowledgeable and talked us into dessert, which I typically skip at a Japanese establishment.We had the Japanese donuts with 3 dipping sauces and the seasonal sorbet trio (the mandarin was amazing).We would definitely dine here again.