Been an executive member for 18+ years at Bridgewater. Just purchased $600+ and stood waiting almost 5 minutes for the cart checker (Chris) while he flipped things around in the cart, below the cart, put the clothes purchased over the wet chicken, almost dropped the eggs etc.. while the other checker was done with 6-7 customers in the same time. While I can understand Costco ensuring all items are paid for, this type of checking is USELESS. My receipt had approx 60+ items and the items below the cart were clearly labelled (which is what is often missed). After the invasive checking, he has the nerve to yell at us while I was talking to my wife about his the waste of time. I had a similar experience a while back. In talking with neighbors and friends, they experienced similar experiences in the past 2 years. I am seriously considering cancelling my membership.. there are other choices like BJ's and Sam's Club that do not mistreat their loyal customers in this manner. Hopefully someone from Costco leadership (Bridgewater or NorthEast) reads this review and addresses the issue. If you have any doubt, look at the video footage from today 3/2/24 from 11:10 - 11:45pm - Chris is the checker on the left side.
Esmeny R.
Had been going to this Costco years never had an issue.On 11/28 I stood in a lengthy line which is usual they're always busy, got to the cashier and gave him my Costco card, he was rude and said ID so I showed him my ID and he Yelled out loud "security!" Everyone turned and looked at me . I was confused and embarrassed as to what was happening he completely ignored me when I asked what was the issue. The supervisor or whoever pulled my cart to the side stand and said come over here then they started talking to each other not explaining to me what happened until I asked ! They needed to verify if I was on the account or not. ALL that just for that. I was so embarrassed, it's humiliating that being law enforcement myself some cashier called SECURITY on me like if I was stealing something at Costco. Will never be going back to this place! Cashiers think they're entitled to ignoring costumers. Costumers service sucks ! And after all that The supervisor I spoke to said he can only let me buy certain things on my cart!
John B.
I needed to reactivate my account and plus card on 11/09. I was at the Costco location at Bridgewater Promenade in NJ. The initial manager was helpful and Rick at customer service provided excellent service. I was able to complete my purchase. Rick was awesome and let the holidays begin
C J
Everybody must have called out sick on 09-09-23 except for this one man. He was super stressed and angry somewhat. Yelling on the customers that orders are delayed bc he is only staff
RaRa J.
Costco - Bridgewater nothing special - deals aren't great. Better selection at Trader Joe's and bulk items are equally priced at Shop Rite. Staff members did not honor family membership. Why offer the privilege?
Christy B.
Went 9:45 this morning for a laptop. I asked for someone knowledgeable about laptops because I don't know enough to make an informed decision on my investment. They said anyone in a red vest. The only guy I saw in a red vest confirmed he was the right guy to help, but he literally didn't know a single thing about computers!! (Including telling me that the laptop I bought would come with certain Microsoft programs for free, which is not true, I found out when I got home.) So I proceeded to go to Costco's website and read customer reviews to try to figure out which one to buy, ugh. Would have been nice to have some actual guidance. Anyway, he wrote me the paper to buy the laptop I picked out. The checkout lines were long & I only had the one item, so I got in the self checkout line. There was someone in charge of the line with a blue vest. I asked him if I was ok in that line because I needed someone to get me the laptop, just had a paper. He told me to go directly to the counter on the wall at the end of the checkouts and they would ring me up and grab the laptop. I was so happy, no waiting! So I get to that counter and the lady working tells me to go get in line and pay at a checkout first then come to her. What?? I explained that I was in line and was told to leave my place in the line to go to her. She insisted on sending me back to the end of the line! WTH. I finally pointed to the obvious register with card reader right in front of her and said "are you sure there's no way you can ring me up here since I already lost my place in line by following the directions of that guy in the blue vest??" She begrudgingly entered the item number into the register in front of her and gave me a total. I paid. She walked into the room next to her, grabbed it, and I was on my way. Why would she send customers back to the end of enormous lines when she has a working register right in front of her and it took her less than 1 minute to ring up my 1 item? By the time I left I was debating about canceling my membership because the employees there are so frustrating to deal with. 2 stars because the guy who tried to help me was friendly. He just wasn't trained on the product.
Andrew N.
I like Costco because they have massive amounts of stuff in bulks for a good price. Also the store is really clean. I can also add the fact the staff is really friendly and helpful as well as always ready and happy to help.
Celia J.
First, the employees are very rude and can't be bothered. They give you an attitude coming in, at checkout, at returns, leaving....Today the entrance was blocked for the plants. There are no sidewalks so you are walking in the roadway. Guess they don't care since people will continue to shop there. Let's hope no one gets hurt.
Kristian Boyer
We often go there since it’s the closest Costco to our place. The best one to stock up on groceries for a week. Also, we find them some good items for the house for affordable prices.
Kudos to the tire installation dept here and their super helpful staff. I had a flat tire and drove in here with a spare. While they did not have the tire brand I needed, they did check my spare tire pressure as a courtesy and add air as it had really low pressure. I was able to drive home safely and get my tires replaced at the dealership the next day.
Kirsten K.
Our family uses Costco for everything. We get groceries and cleaning products here, and lots of electronics. too. We've used their Eye department for new glasses and the Hearing department for hearing aids. The pharmacy in the back of the store fills our prescriptions and gives us flu shots and shingles shots. We got tires here as well. It's got a big free parking lot and is conveniently located. This Costco gets very crowded and the staff keeps the checkout lines moving along efficiently.
Viviana Jameson
One of the best Costco stores I’ve seen from all their branches. I always enjoy shopping there, and they always have some free samples to stock up with.
G T.
The customers here are amazing compared to the Edison Costco! People are much nicer, staff is more helpful, just an overall better experience. Keep it up!
Patricia S.
Just wanted to say thank you to Michael He was so willing to help me. He was working at the service desk I had lost my card. Within minutes I had a new card. So willing to help thanks again
Reliable, popular food
Atmosphere: 3
Food: 5
Service: 5
Been an executive member for 18+ years at Bridgewater. Just purchased $600+ and stood waiting almost 5 minutes for the cart checker (Chris) while he flipped things around in the cart, below the cart, put the clothes purchased over the wet chicken, almost dropped the eggs etc.. while the other checker was done with 6-7 customers in the same time. While I can understand Costco ensuring all items are paid for, this type of checking is USELESS. My receipt had approx 60+ items and the items below the cart were clearly labelled (which is what is often missed). After the invasive checking, he has the nerve to yell at us while I was talking to my wife about his the waste of time. I had a similar experience a while back. In talking with neighbors and friends, they experienced similar experiences in the past 2 years. I am seriously considering cancelling my membership.. there are other choices like BJ's and Sam's Club that do not mistreat their loyal customers in this manner. Hopefully someone from Costco leadership (Bridgewater or NorthEast) reads this review and addresses the issue. If you have any doubt, look at the video footage from today 3/2/24 from 11:10 - 11:45pm - Chris is the checker on the left side.
Had been going to this Costco years never had an issue.On 11/28 I stood in a lengthy line which is usual they're always busy, got to the cashier and gave him my Costco card, he was rude and said ID so I showed him my ID and he Yelled out loud "security!" Everyone turned and looked at me . I was confused and embarrassed as to what was happening he completely ignored me when I asked what was the issue. The supervisor or whoever pulled my cart to the side stand and said come over here then they started talking to each other not explaining to me what happened until I asked ! They needed to verify if I was on the account or not. ALL that just for that. I was so embarrassed, it's humiliating that being law enforcement myself some cashier called SECURITY on me like if I was stealing something at Costco. Will never be going back to this place! Cashiers think they're entitled to ignoring costumers. Costumers service sucks ! And after all that The supervisor I spoke to said he can only let me buy certain things on my cart!
I needed to reactivate my account and plus card on 11/09. I was at the Costco location at Bridgewater Promenade in NJ. The initial manager was helpful and Rick at customer service provided excellent service. I was able to complete my purchase. Rick was awesome and let the holidays begin
Everybody must have called out sick on 09-09-23 except for this one man. He was super stressed and angry somewhat. Yelling on the customers that orders are delayed bc he is only staff
Costco - Bridgewater nothing special - deals aren't great. Better selection at Trader Joe's and bulk items are equally priced at Shop Rite. Staff members did not honor family membership. Why offer the privilege?
Went 9:45 this morning for a laptop. I asked for someone knowledgeable about laptops because I don't know enough to make an informed decision on my investment. They said anyone in a red vest. The only guy I saw in a red vest confirmed he was the right guy to help, but he literally didn't know a single thing about computers!! (Including telling me that the laptop I bought would come with certain Microsoft programs for free, which is not true, I found out when I got home.) So I proceeded to go to Costco's website and read customer reviews to try to figure out which one to buy, ugh. Would have been nice to have some actual guidance. Anyway, he wrote me the paper to buy the laptop I picked out. The checkout lines were long & I only had the one item, so I got in the self checkout line. There was someone in charge of the line with a blue vest. I asked him if I was ok in that line because I needed someone to get me the laptop, just had a paper. He told me to go directly to the counter on the wall at the end of the checkouts and they would ring me up and grab the laptop. I was so happy, no waiting! So I get to that counter and the lady working tells me to go get in line and pay at a checkout first then come to her. What?? I explained that I was in line and was told to leave my place in the line to go to her. She insisted on sending me back to the end of the line! WTH. I finally pointed to the obvious register with card reader right in front of her and said "are you sure there's no way you can ring me up here since I already lost my place in line by following the directions of that guy in the blue vest??" She begrudgingly entered the item number into the register in front of her and gave me a total. I paid. She walked into the room next to her, grabbed it, and I was on my way. Why would she send customers back to the end of enormous lines when she has a working register right in front of her and it took her less than 1 minute to ring up my 1 item? By the time I left I was debating about canceling my membership because the employees there are so frustrating to deal with. 2 stars because the guy who tried to help me was friendly. He just wasn't trained on the product.
I like Costco because they have massive amounts of stuff in bulks for a good price. Also the store is really clean. I can also add the fact the staff is really friendly and helpful as well as always ready and happy to help.
First, the employees are very rude and can't be bothered. They give you an attitude coming in, at checkout, at returns, leaving....Today the entrance was blocked for the plants. There are no sidewalks so you are walking in the roadway. Guess they don't care since people will continue to shop there. Let's hope no one gets hurt.
We often go there since it’s the closest Costco to our place. The best one to stock up on groceries for a week. Also, we find them some good items for the house for affordable prices.
Restaurantji Recommends
Kudos to the tire installation dept here and their super helpful staff. I had a flat tire and drove in here with a spare. While they did not have the tire brand I needed, they did check my spare tire pressure as a courtesy and add air as it had really low pressure. I was able to drive home safely and get my tires replaced at the dealership the next day.
Our family uses Costco for everything. We get groceries and cleaning products here, and lots of electronics. too. We've used their Eye department for new glasses and the Hearing department for hearing aids. The pharmacy in the back of the store fills our prescriptions and gives us flu shots and shingles shots. We got tires here as well. It's got a big free parking lot and is conveniently located. This Costco gets very crowded and the staff keeps the checkout lines moving along efficiently.
One of the best Costco stores I’ve seen from all their branches. I always enjoy shopping there, and they always have some free samples to stock up with.
The customers here are amazing compared to the Edison Costco! People are much nicer, staff is more helpful, just an overall better experience. Keep it up!
Just wanted to say thank you to Michael He was so willing to help me. He was working at the service desk I had lost my card. Within minutes I had a new card. So willing to help thanks again