Philly Pretzel Factory

696 High Street and, Morris St, Burlington
(609) 386-0345

Recent Reviews

Mayrita Traveler

It was ok. Very small place. The pepperoni pretzel did not impress me.

Joe Chiarello

Great pretzels with GREAT customer service!

R S

Order the bucket of rivets Received less than a full bucket was told that was acceptable Probably won't receive what you pay for very disappointed This was at the Lumberton store.

Anne Decamp

Okay so first off I go in there couple weeks ago they don't make the cheesesteak pretzels no more they only do the little ball ones so I had to orders made I get home the inside is dried out the outside is hard so I figured I'd give it one more try today and I go in there and the owner told me no I cannot have them cooked to my own way I told him cook them for 10 minutes and give me them and I'll finish them at home so I know they're good and he told me no I was not allowed to do that they have poor customer service there so unprofessional and it's horrible

R Santiago

Order the bucket of rivets Received less than a full bucket was told that was acceptable Probably won't receive what you pay for very disappointed This was at the Lumberton store.

Kaitlyn M.

Honestly I've been here plenty of times to see how much these workers really hate their jobs to be nasty and disrespectful to customers.. I mean seriously.. I ordered a drink, they didn't give it to me, they didn't give me the correct order... and NOBODY WAS IN THE PLACE... y'all need to fix yourselves... just awful all the way around will not be coming back here

Gary M.

I usually come here every other week on my way home from work.Damn good hot & fresh pretzels at a great prize ?

Rachael Bard

Edit to add: I had figured the hours may have been changed due to Covid but couldn’t find that information anywhere to confirm. I only had the hours listed online and at the location. We had tried to call to confirm as well and went up to the door. We will have to try again next time we’re in the area.———Had such great experiences in the past but today I stopped by for a pretzel and was disappointed. I got there at 8am when it says they open but they weren’t yet. I sat outside for 10 minutes or so and waited before I had to get on my way to where I needed to be. No signs of life, no one answered the phone, nothing indicating they were going to open up any time soon despite 2 signs saying open and it stating 8am open time.

Bailey Downs

Always the best service & tastiest pretzels. They treat my kids & I so well. One of my favorite places in this area.

Brian Hackett Harpoon

I bought them to bring home to las vegas and I will let you know

Raymond S. Smith

Great service and awesome hot pretzels.

Natasha Martin

I've been trying to call and order a party tray for the last 2 days and no one is answering. Phone just rings and rings. I have a question I want to ask someone on the phone because the option is not available online.

VonnyBlessed94 Hill

Great Place To Get Ur Pretzel Warm and Ready To Go

Rachael Ridgway

Edit to add: I had figured the hours may have been changed due to Covid but couldn’t find that information anywhere to confirm. I only had the hours listed online and at the location. We had tried to call to confirm as well and went up to the door. We will have to try again next time we’re in the area.———Had such great experiences in the past but today I stopped by for a pretzel and was disappointed. I got there at 8am when it says they open but they weren’t yet. I sat outside for 10 minutes or so and waited before I had to get on my way to where I needed to be. No signs of life, no one answered the phone, nothing indicating they were going to open up any time soon despite 2 signs saying open and it stating 8am open time.

Pat Sherman

The best soft pretzels. They are always friendly & acommodating.

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