My family and I had a great experience at the fortaleza, we will definitely come back.
Atmosphere: 5
Food: 5
Service: 5
Juan Cruz
Me and my family brought MULTIPLE people to this location and we always had a great experience... not until this time waitress decided to take advantage charging stuff that we didn’t order or things that weren’t disclosed.. kudos to you though you got your 18 percent tip that’s automatically included when you spend over $150.. bill was about $300 ? you would’ve gotten an addition tip if you’re weren’t slick.. we even tip the mariachi for the song we requested we always tip the valet. Definitely not coming back… ANY ONE THATS READING THIS BEFORE YOU PAY READ THE BILL THEY MIGHT ADD THINGS YOU NEVER ASKED FOR OR RECEIVED AT THAT ?♂️ SHE THOUGHT WE WAS DRUNK IN HER HEARD SHES LIKE YEAH THESE THE PEOPLE IM SCAMING TONIGHT ?
Atmosphere: 1
Food: 1
Service: 1
Fausto Agualema
Laura the beautiful took good care of us and the food was delicious and she is very pretty
Atmosphere: 5
Food: 5
Service: 5
Joshua O
Laura is a good waitress, she was very friendly and pretty.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cemita Cubana New, Pozole DT, Tres Leche New, CEMI-Birria New, Arrachera Al Anafre New, Flautas DT, Flan New, Chuletas En Salsa Chipotle New, Cemita Mexicana New, Enmoladas New, Chicken Fajitas Catering, Carne Asada Fries, Parrillada Mixta New, Guacamole DT, Enchiladas New, Ceviche De Camaron New, Chocolate Caramel Churros New, Birria Tacos, Cemita Al Pastor New, Anticucho
Sarahi Martinez
I have been to this location about 6 times. It’s our go-to to celebrate birthdays. Ive always had good experiences. My party of 4 attended to celebrate my husband’s birthday tonight. We had a waitress I didn’t get her name but she had a Colombian accent and blonde hair. When we first arrived she told us about the special drinks, they were very intriguing my husband went on to order one which was $31 dollars we were fine with it. I ordered a seltzer water for my son, the waitress claimed that the souvenir car cup came with the drink because the restaurant decided to give them away, she never disclosed the cup was worth $15. I asked her to bring over one water, it took over 10 minutes to bring said water. When she brought it she brought two water bottles I was fine with it. My sister in law ordered the birthday special for my husband , she asked for a tres leches. They took an additional 10 minutes for the birthday special to come out. When they brought out the dessert they brought a platter (la Catrina) we didn’t ordered this but since it was brought to us we consumed it. Once we asked for bill, I went to look over at it and I saw I was being charged for a $15 for a guacamole I did NOT ordered or consumed , $15 for the kid cup which apparently had free refills but she never disclosed the price of the cup or the fact that it had free refills, and I was charged $35 for the Catrina which again we didn’t ordered. I called over the waitress and told her to removed the guacamole we had never ordered or consumed. I told her how she never disclosed the price of the kid cup or the fact that it cost $15. And last that I had never asked her for two water bottles. She said she would removed the guacamole and that she could remove the waters but she had to ask the manager about the cup. I said ok go ask the manager because you never disclosed the price of it, in fact you made it seem like it was free. She came back without talking to any managers and the charged was gone. She was trying to over charge us hoping we wouldn’t notice in order to get a bigger tip. Needless to say we left very upset. I told her ,”I know my sister in law asked for a tres leches and you brought out the Catrina $35 but I’ll pay for it since we consumed it” This is a restaurant, there is no need to be shady and add extra charges in order to get higher tips. My bill was over $300 and after she corrected the “added charges” it dropped to $285 and that’s only because she got 18% automatic tip($41) which I wished could’ve been removed given she try to play us. I hope management reads this and checks how many other people she has over charged. People come here to have a good time no para que les traten de ver la cara de tontos.
Atmosphere: 1
Food: 1
Service: 1
Cece
I don’t even know where to begin. The atmosphere of this place is so colorful and fun and the food is always amazing! The music, the friendly servers, and the culture of this place keep me coming back for more! I’ve recommended this place to many people and it has never disappointed!
Atmosphere: 5
Food: 5
Service: 5
Jhon Zapata
Thank you Yanci and Natasha, very good service, thank you very muchKid-friendliness: Very good food
Atmosphere: 5
Food: 5
Service: 5
Jonathan Nunez
The atmosphere was very unique and the food was excellent!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birria Tacos
Sonia Ordonez
Service was great ! Laura B was an amazing waitressDietary restrictions: Would like to know ingredients in the food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tacos Birria New
valentina Vidal
Very good service from our waitress Fany, thank you very much ??
My family and I had a great experience at the fortaleza, we will definitely come back.
Atmosphere: 5
Food: 5
Service: 5
Me and my family brought MULTIPLE people to this location and we always had a great experience... not until this time waitress decided to take advantage charging stuff that we didn’t order or things that weren’t disclosed.. kudos to you though you got your 18 percent tip that’s automatically included when you spend over $150.. bill was about $300 ? you would’ve gotten an addition tip if you’re weren’t slick.. we even tip the mariachi for the song we requested we always tip the valet. Definitely not coming back… ANY ONE THATS READING THIS BEFORE YOU PAY READ THE BILL THEY MIGHT ADD THINGS YOU NEVER ASKED FOR OR RECEIVED AT THAT ?♂️ SHE THOUGHT WE WAS DRUNK IN HER HEARD SHES LIKE YEAH THESE THE PEOPLE IM SCAMING TONIGHT ?
Atmosphere: 1
Food: 1
Service: 1
Laura the beautiful took good care of us and the food was delicious and she is very pretty
Atmosphere: 5
Food: 5
Service: 5
Laura is a good waitress, she was very friendly and pretty.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cemita Cubana New, Pozole DT, Tres Leche New, CEMI-Birria New, Arrachera Al Anafre New, Flautas DT, Flan New, Chuletas En Salsa Chipotle New, Cemita Mexicana New, Enmoladas New, Chicken Fajitas Catering, Carne Asada Fries, Parrillada Mixta New, Guacamole DT, Enchiladas New, Ceviche De Camaron New, Chocolate Caramel Churros New, Birria Tacos, Cemita Al Pastor New, Anticucho
I have been to this location about 6 times. It’s our go-to to celebrate birthdays. Ive always had good experiences. My party of 4 attended to celebrate my husband’s birthday tonight. We had a waitress I didn’t get her name but she had a Colombian accent and blonde hair. When we first arrived she told us about the special drinks, they were very intriguing my husband went on to order one which was $31 dollars we were fine with it. I ordered a seltzer water for my son, the waitress claimed that the souvenir car cup came with the drink because the restaurant decided to give them away, she never disclosed the cup was worth $15. I asked her to bring over one water, it took over 10 minutes to bring said water. When she brought it she brought two water bottles I was fine with it. My sister in law ordered the birthday special for my husband , she asked for a tres leches. They took an additional 10 minutes for the birthday special to come out. When they brought out the dessert they brought a platter (la Catrina) we didn’t ordered this but since it was brought to us we consumed it. Once we asked for bill, I went to look over at it and I saw I was being charged for a $15 for a guacamole I did NOT ordered or consumed , $15 for the kid cup which apparently had free refills but she never disclosed the price of the cup or the fact that it had free refills, and I was charged $35 for the Catrina which again we didn’t ordered. I called over the waitress and told her to removed the guacamole we had never ordered or consumed. I told her how she never disclosed the price of the kid cup or the fact that it cost $15. And last that I had never asked her for two water bottles. She said she would removed the guacamole and that she could remove the waters but she had to ask the manager about the cup. I said ok go ask the manager because you never disclosed the price of it, in fact you made it seem like it was free. She came back without talking to any managers and the charged was gone. She was trying to over charge us hoping we wouldn’t notice in order to get a bigger tip. Needless to say we left very upset. I told her ,”I know my sister in law asked for a tres leches and you brought out the Catrina $35 but I’ll pay for it since we consumed it” This is a restaurant, there is no need to be shady and add extra charges in order to get higher tips. My bill was over $300 and after she corrected the “added charges” it dropped to $285 and that’s only because she got 18% automatic tip($41) which I wished could’ve been removed given she try to play us. I hope management reads this and checks how many other people she has over charged. People come here to have a good time no para que les traten de ver la cara de tontos.
Atmosphere: 1
Food: 1
Service: 1
I don’t even know where to begin. The atmosphere of this place is so colorful and fun and the food is always amazing! The music, the friendly servers, and the culture of this place keep me coming back for more! I’ve recommended this place to many people and it has never disappointed!
Atmosphere: 5
Food: 5
Service: 5
Thank you Yanci and Natasha, very good service, thank you very muchKid-friendliness: Very good food
Atmosphere: 5
Food: 5
Service: 5
The atmosphere was very unique and the food was excellent!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birria Tacos
Service was great ! Laura B was an amazing waitressDietary restrictions: Would like to know ingredients in the food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tacos Birria New
Very good service from our waitress Fany, thank you very much ??
Food: 5
Service: 5
Restaurantji Recommends
Thank you so much Fanny for being so kind and for such an amazing service.
Atmosphere: 5
Food: 5
Service: 5
Pretty quick service. Thank you Osman for the good time.
Atmosphere: 5
Food: 5
Service: 5
Great environment, great Drinks and food, and great staff. Osman was amazing.
Atmosphere: 5
Food: 5
Service: 5
Osman was great and very helpful!!! definitely recommend
Atmosphere: 5
Food: 5
Service: 5
Super delicious, service super excellentThank you Yanci !
Atmosphere: 5
Food: 5
Service: 5