This store has 2 most turn over. Never the same people working. The people do not seemed trained. They are not aware of what is available. I went to this store one day and asked for a choc covered strawberry med hot coffee. The very next day i went to the same store asked for the same thing and was told they did not have it and never did. WHAT????
Atmosphere: 2
Food: 3
Service: 1
Jacob R.
They do delivery, but we can't pay them when they come here but the donuts are very good. I love them I will eat that are in the world ends.
Kezia B.
I love Dunkin especially their hash browns and grilled cheese and bagel with cheese it so amazing and their coffee is so amazing sweet and creamy! their service is so amazing there so nice and never be rude to their customers THATS what I love! and the vibes of the place is so cute I love the decorations!
GTGirl _
Attentive and friendly staff. Accurate and speedy order. There was a variety of donuts, and the one I ordered tasted fresh. Restroom available (but could be better). An employee was mopping while there, but it was clean upon arrival. I was there less than five minutes eating and drinking in the morning.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Donuts
Silvana Romero
lo Maximo!!!,estoy de vacaciones EN usa y El cafecito americano lo mejor
Elie Jean
I went to Dunkin donuts this morning and the staff member was very rude to me. The staff members are very unprofessional and I don't recommend anyone to go there.
selimcan ucar
They are really rude. They ignore me on purpose when ı come in to pick up. I called them a few times to ask for my pick up, they didn't answer me even though they hear me obviously. It is not a professional attitude for persons who is working in a Dunkin.
Sheryl Hunter
Worst Dunkin donut store no customer service one person working customers walking out without service 10/16
Keda
This store needs serious training on BASIC customer service. I usually order through the app and hope that my order is ready when I get there or that the mobile system is even turned on so I can place an order. This location is understaffed during peak hours. So if you go in the mornings be ready to stand in line and prepare for slow service as a result. The guy there in the mornings is just rude. There is just 2 people during the week in the mornings and should be at least 4. This store needs to be evaluated by corporate and some training provided. Maybe they can visit or shadow the 2 stores in West Orange to see how you staff your business and how to treat customers.
Shaniece P.
This is why I go out of my way to go to Starbucks ... Don't bother telling them how you want your coffee done lol I asked for cold brew with 2 pumps of cream no sugar 2 pumps of pumpkin and I received an extra light and sweet coffee. I didn't even bother asking them to fix it bc it's evident they can't follow directions. And it wasn't just one time it was multiple times. I go back hoping they would get it together but they don't sooooo this will be my last time going lol.
If i could give zero star, i would. This is the most unsanitary dunkin donuts around. The lady was making a customer's sandwich and eating at the same time. Using the same gloved hand to stuff food in her mouth and then touch the customer's bagel. She then went to the cash register and tended to customer's while stuffing and chewing food. I hope the health department shut down this location one day as the service is deployable. These people should not be dealing with the public. FYI, where was the manager of this location? Corporate needs to read these reviews and do mistery shopping as the franchise owner is derelict in management of store. All ghetto!!!
B0xpit Porn
What ever you do don't even bother coming to this "coffee" shop. It's an insect lottery shop. If you want to win the lottery? Come here and check on you bagels and sandwiches. Chances are 10% that you might win the lottery by have fresh roach in that bagel. Thanks Dunkin donuts for letting me win the lottery. You know the shop is bad when I submit a review on this useless account. Also kick out this India employee, he is just staring at his other employees and staring at you like a robot or something. They also got my latte all wrong too but I won't complain.
Drey Dota
Lady who was there was sulking, looked like she wasn’t sure of what she was doing. I ordered coffee with oat milk, asked her before I took it of it was oatmilk and just from the way she said yes, and how it tastes I am 100% sure it wasn’t oatmilk. I got sick shortly after drinking that coffee.
Thea
Loud and unprofessional. Staff coming in with no uniform being rude to customers. One of the staff members came right into the place and went straight to the back counter without washing hands or sanitizing…Terrible service.
M L
Placed an order for delivery via seamless, and they delivered my iced coffee without cream. Just black coffee. (Which isn’t what I asked for) very disappointed.
This store has 2 most turn over. Never the same people working. The people do not seemed trained. They are not aware of what is available. I went to this store one day and asked for a choc covered strawberry med hot coffee. The very next day i went to the same store asked for the same thing and was told they did not have it and never did. WHAT????
Atmosphere: 2
Food: 3
Service: 1
They do delivery, but we can't pay them when they come here but the donuts are very good. I love them I will eat that are in the world ends.
I love Dunkin especially their hash browns and grilled cheese and bagel with cheese it so amazing and their coffee is so amazing sweet and creamy! their service is so amazing there so nice and never be rude to their customers THATS what I love! and the vibes of the place is so cute I love the decorations!
Attentive and friendly staff. Accurate and speedy order. There was a variety of donuts, and the one I ordered tasted fresh. Restroom available (but could be better). An employee was mopping while there, but it was clean upon arrival. I was there less than five minutes eating and drinking in the morning.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Donuts
lo Maximo!!!,estoy de vacaciones EN usa y El cafecito americano lo mejor
I went to Dunkin donuts this morning and the staff member was very rude to me. The staff members are very unprofessional and I don't recommend anyone to go there.
They are really rude. They ignore me on purpose when ı come in to pick up. I called them a few times to ask for my pick up, they didn't answer me even though they hear me obviously. It is not a professional attitude for persons who is working in a Dunkin.
Worst Dunkin donut store no customer service one person working customers walking out without service 10/16
This store needs serious training on BASIC customer service. I usually order through the app and hope that my order is ready when I get there or that the mobile system is even turned on so I can place an order. This location is understaffed during peak hours. So if you go in the mornings be ready to stand in line and prepare for slow service as a result. The guy there in the mornings is just rude. There is just 2 people during the week in the mornings and should be at least 4. This store needs to be evaluated by corporate and some training provided. Maybe they can visit or shadow the 2 stores in West Orange to see how you staff your business and how to treat customers.
This is why I go out of my way to go to Starbucks ... Don't bother telling them how you want your coffee done lol I asked for cold brew with 2 pumps of cream no sugar 2 pumps of pumpkin and I received an extra light and sweet coffee. I didn't even bother asking them to fix it bc it's evident they can't follow directions. And it wasn't just one time it was multiple times. I go back hoping they would get it together but they don't sooooo this will be my last time going lol.
Restaurantji Recommends
If i could give zero star, i would. This is the most unsanitary dunkin donuts around. The lady was making a customer's sandwich and eating at the same time. Using the same gloved hand to stuff food in her mouth and then touch the customer's bagel. She then went to the cash register and tended to customer's while stuffing and chewing food. I hope the health department shut down this location one day as the service is deployable. These people should not be dealing with the public. FYI, where was the manager of this location? Corporate needs to read these reviews and do mistery shopping as the franchise owner is derelict in management of store. All ghetto!!!
What ever you do don't even bother coming to this "coffee" shop. It's an insect lottery shop. If you want to win the lottery? Come here and check on you bagels and sandwiches. Chances are 10% that you might win the lottery by have fresh roach in that bagel. Thanks Dunkin donuts for letting me win the lottery. You know the shop is bad when I submit a review on this useless account. Also kick out this India employee, he is just staring at his other employees and staring at you like a robot or something. They also got my latte all wrong too but I won't complain.
Lady who was there was sulking, looked like she wasn’t sure of what she was doing. I ordered coffee with oat milk, asked her before I took it of it was oatmilk and just from the way she said yes, and how it tastes I am 100% sure it wasn’t oatmilk. I got sick shortly after drinking that coffee.
Loud and unprofessional. Staff coming in with no uniform being rude to customers. One of the staff members came right into the place and went straight to the back counter without washing hands or sanitizing…Terrible service.
Placed an order for delivery via seamless, and they delivered my iced coffee without cream. Just black coffee. (Which isn’t what I asked for) very disappointed.