I didn't have a problem here like some of the other reviewers. I came and got some rivets couple of dips, fresh as hell, just out of the oven, left a small tip and I was gone.
Kaitlyn Packowski
Recently purchased a pretzel nugget tray for my sons birthday party and they tasted stale! I was very disappointed in the quality given the price. I ordered first thing in the morning and felt as if I had received yesterdays product. I sent a note to customer service 2 weeks ago and have yet to hear back!Not the quality or customer experience I have received in the past.
tony delleani
Consistently terrific pretzels. Vounter people couldn't be any nicer...we go once a month and love it!
Sameh Khouzam
Service was really horrible. Very nasty attendant. She ignored my greetings and didn't want to answer my question about the order I put. I asked if she had a bad day, but she said "that's how Iam". Didn not really expect such attitude with customers.
Tracey Lewis
First time buying pretzels from there and their pretty good, soft and salty??????
Daniel Spector
Hot , soft ,moist ,salty with butter cream ,hard to beat
Ayano-Sophie Fukumura
So tasty and friendly a nice guys !!We enjoyed a lot that I forgot took picture before eat ?
Duncan
SO GOOD!
Shanna Martorano
Poor customer service.. evening 2/26. Literally felt like I was a bother walking in.
Guy N
After going in to pick up a pretzel tray that I ordered 2 1/2 weeks prior and paid for from this pretzel factory in Eatontown New Jersey I was surprised to find out that they had made it the day before. Nobody called and asked why we didn’t show up the day before to pick up the pretzel tray, or the day after even though it was fully paid for. When we showed up the two workers that were there we’re playing on their phones the place was dirty and they didn’t offer to help in anyway. We were going to my son‘s 10th birthday party directly from there. They refuse to give me a refund because I didn’t have the credit card with me or offer any help. I called the next day and spoke to Daniela who laughed at me on the phone and told me a different story than the other people told me about when the ovens got turned off. The man that they called the night before said the ovens get turned off at closing time so in case anybody walks in she told me the ovens get turned off at a half an hour before closing time. I also asked for the owners phone number email and she said they had no such thing and the owners never come in and there’s never a manager there . I will never order from this place again and it makes me extremely sad that I had 15, 10 year old children without any snacks at my sons birthday party. As a business owner myself I could never imagine allowing my business to be run this way. We are completely disgusted
After going in to pick up a pretzel tray that I ordered 2 1/2 weeks prior and paid for from this pretzel factory in Eatontown New Jersey I was surprised to find out that they had made it the day before. Nobody called and asked why we didn’t show up the day before to pick up the pretzel tray, or the day after even though it was fully paid for. When we showed up the two workers that were there we’re playing on their phones the place was dirty and they didn’t offer to help in anyway. We were going to my son‘s 10th birthday party directly from there. They refuse to give me a refund because I didn’t have the credit card with me or offer any help. I called the next day and spoke to Daniela who laughed at me on the phone and told me a different story than the other people told me about when the ovens got turned off. The man that they called the night before said the ovens get turned off at closing time so in case anybody walks in she told me the ovens get turned off at a half an hour before closing time. I also asked for the owners phone number email and she said they had no such thing and the owners never come in and there’s never a manager there . I will never order from this place again and it makes me extremely sad that I had 15, 10 year old children without any snacks at my sons birthday party. As a business owner myself I could never imagine allowing my business to be run this way. We are completely disgustingly
Mike G
If you are having a small party, this is the easiest way to make it stick out. The pretzels are a hit with just about everyone.I don’t love any of the options that have meat in them, tougher to heat and don’t travel as well - but a large bag or pretzels and some great dips is a very easy way to make people happy
Robert Kelly
Wet, soggy and slimy. Look at the photos. Went back to the store- no help. Could not explain other than “steam from the oven” and “you can’t return food “, but you sure as hell can deny the charge!! DONE
Louis Szabo
Delicious fresh pretzels
Jimmy Erving
Loved pretzels since I was little, a good friend of mine told me the factory was in eatontown so I had to go. Great service great pretzels.
I didn't have a problem here like some of the other reviewers. I came and got some rivets couple of dips, fresh as hell, just out of the oven, left a small tip and I was gone.
Recently purchased a pretzel nugget tray for my sons birthday party and they tasted stale! I was very disappointed in the quality given the price. I ordered first thing in the morning and felt as if I had received yesterdays product. I sent a note to customer service 2 weeks ago and have yet to hear back!Not the quality or customer experience I have received in the past.
Consistently terrific pretzels. Vounter people couldn't be any nicer...we go once a month and love it!
Service was really horrible. Very nasty attendant. She ignored my greetings and didn't want to answer my question about the order I put. I asked if she had a bad day, but she said "that's how Iam". Didn not really expect such attitude with customers.
First time buying pretzels from there and their pretty good, soft and salty??????
Hot , soft ,moist ,salty with butter cream ,hard to beat
So tasty and friendly a nice guys !!We enjoyed a lot that I forgot took picture before eat ?
SO GOOD!
Poor customer service.. evening 2/26. Literally felt like I was a bother walking in.
After going in to pick up a pretzel tray that I ordered 2 1/2 weeks prior and paid for from this pretzel factory in Eatontown New Jersey I was surprised to find out that they had made it the day before. Nobody called and asked why we didn’t show up the day before to pick up the pretzel tray, or the day after even though it was fully paid for. When we showed up the two workers that were there we’re playing on their phones the place was dirty and they didn’t offer to help in anyway. We were going to my son‘s 10th birthday party directly from there. They refuse to give me a refund because I didn’t have the credit card with me or offer any help. I called the next day and spoke to Daniela who laughed at me on the phone and told me a different story than the other people told me about when the ovens got turned off. The man that they called the night before said the ovens get turned off at closing time so in case anybody walks in she told me the ovens get turned off at a half an hour before closing time. I also asked for the owners phone number email and she said they had no such thing and the owners never come in and there’s never a manager there . I will never order from this place again and it makes me extremely sad that I had 15, 10 year old children without any snacks at my sons birthday party. As a business owner myself I could never imagine allowing my business to be run this way. We are completely disgusted
Restaurantji Recommends
After going in to pick up a pretzel tray that I ordered 2 1/2 weeks prior and paid for from this pretzel factory in Eatontown New Jersey I was surprised to find out that they had made it the day before. Nobody called and asked why we didn’t show up the day before to pick up the pretzel tray, or the day after even though it was fully paid for. When we showed up the two workers that were there we’re playing on their phones the place was dirty and they didn’t offer to help in anyway. We were going to my son‘s 10th birthday party directly from there. They refuse to give me a refund because I didn’t have the credit card with me or offer any help. I called the next day and spoke to Daniela who laughed at me on the phone and told me a different story than the other people told me about when the ovens got turned off. The man that they called the night before said the ovens get turned off at closing time so in case anybody walks in she told me the ovens get turned off at a half an hour before closing time. I also asked for the owners phone number email and she said they had no such thing and the owners never come in and there’s never a manager there . I will never order from this place again and it makes me extremely sad that I had 15, 10 year old children without any snacks at my sons birthday party. As a business owner myself I could never imagine allowing my business to be run this way. We are completely disgustingly
If you are having a small party, this is the easiest way to make it stick out. The pretzels are a hit with just about everyone.I don’t love any of the options that have meat in them, tougher to heat and don’t travel as well - but a large bag or pretzels and some great dips is a very easy way to make people happy
Wet, soggy and slimy. Look at the photos. Went back to the store- no help. Could not explain other than “steam from the oven” and “you can’t return food “, but you sure as hell can deny the charge!! DONE
Delicious fresh pretzels
Loved pretzels since I was little, a good friend of mine told me the factory was in eatontown so I had to go. Great service great pretzels.