I would give a 5 star if it wasnt for the lazy employees who make a bad face when we order the bucket, which costs A LOT OF MONEY. One had the audacity to tell me the ice cream was too thick for her to make and she wasnt strong enough, thus, making a face when I said that I still wanted the ice cream.Other than that. The place is pretty good. New, CLEAN.
Maxine Miller
Front counter was dirty. Part of the ambience of cold stone is watching the blending of bowls, the employee entered my order in the register & told me I could wait at the front.I was the only customerMy order was delicious as expected
The Critical J.
PROS: Nice people at this location. They got my order right and timely. They made it to perfection as well. The line moved quickly which shows consistency on their part and everything was clean. CONS: The place is tiny and makes you squeeze in between the counter and glass wall. There's also no room to sit inside and they don't have tables outside like Starbucks does in the mall OVERALL: I'll come back to this place but don't expect to sit somewhere when you get your snack
Gabe Emtage
Store wasn't to busy when I was there and ice cream was great, staff was helpful in making sure I found something I liked.
Deanna Coleman
Love to eat their ice creams
Philip Starr
Instead of mixing the ice cream, they put it straight in the cup ??
Aminata Sy
The ice cream was good but they unprofessional and they making fun of mom’s accent
Chrissy Renee
I love Coldstones and apparently their reputation precedes them. Great customer service and pays attention to detail. This particular store has some good staff that enhance the experience and others seem overwhelmed. The weather changed, it’s spring break at the mall and the lines are incredibly long. I understand that with a small staff it challenging to get customers in and out within a decent time frame. This store definitely isn’t horrible but they need help. They need staff at the register handling funds so we don’t have to watch the same pair of gloves handle money and creation of our sweet treats. That was a turn off. The counters were also in disarray due to high volume of clients. Seeing messy environment makes the public uncomfortable. My group had children adamant about ice cream so we stayed. Staff were struggling to fulfill orders but did an okay job. One of my girls found a fly in her ice cream and it wasn’t on top. Made us wonder was this from outside or from within the store. If the store was maintained, people would not have to wonder. Please clean up this location. Please change your gloves and divide roles between staff. Thanks
The Critical J
PROS: Nice people at this location. They got my order right and timely. They made it to perfection as well. The line moved quickly which shows consistency on their part and everything was clean.CONS: The place is tiny and makes you squeeze in between the counter and glass wall. There's also no room to sit inside and they don't have tables outside like Starbucks does in the mallOVERALL: I'll come back to this place but don't expect to sit somewhere when you get your snack
Carmen K.
Wanted to call in and pay for a birthday cake 2 days in advance. Lady said that it would only be possible to order online or to come in person and to have a good day, then hung up the phone. Here is a loss in a sale for not being customer service oriented just cookie cutter approach. There is over a foot of snow and I prefer to talk to a person for my order not an online order form. Here is just a horrible example of how distant humanity is becoming to being humans.
So I've gone to multiple locations in New Jersey and I love them everytime. What has really grinded my gears is that I've never had a problem switching out toppings but today I was told they could only swap out one for free. I wanted bananas instead of strawberry and chocolate instead of caramel. Sorry but your inconsistency lost you a customer. Also lose the song, you all sound super sad.
Patryk
I really enjoyed the place. It was clean and simple. Come in. Get the flavor and toppings you'd like. Buy. Leave. I got a really delicious ice cream. You can buy Cakes, Ice Cream and Shakes from here.
Lina T
I went over to this cold stones at my local mall and i wish i could give this place a 1 star but the reason i’m giving them a 4 is because of one employee. her name was Alise she helped me out so well and she made the BEST BEST ice cream everrr. Every other employee must have woke up on the wrong side of the bed or something idk. but she was straight forward and had a great attitude!
Charlisa Blades
Love the icecream. Love the location. - need one in Jersey City!
On-ye Uzzo
If you like good ice cream this is certainly for you.
I would give a 5 star if it wasnt for the lazy employees who make a bad face when we order the bucket, which costs A LOT OF MONEY. One had the audacity to tell me the ice cream was too thick for her to make and she wasnt strong enough, thus, making a face when I said that I still wanted the ice cream.Other than that. The place is pretty good. New, CLEAN.
Front counter was dirty. Part of the ambience of cold stone is watching the blending of bowls, the employee entered my order in the register & told me I could wait at the front.I was the only customerMy order was delicious as expected
PROS: Nice people at this location. They got my order right and timely. They made it to perfection as well. The line moved quickly which shows consistency on their part and everything was clean. CONS: The place is tiny and makes you squeeze in between the counter and glass wall. There's also no room to sit inside and they don't have tables outside like Starbucks does in the mall OVERALL: I'll come back to this place but don't expect to sit somewhere when you get your snack
Store wasn't to busy when I was there and ice cream was great, staff was helpful in making sure I found something I liked.
Love to eat their ice creams
Instead of mixing the ice cream, they put it straight in the cup ??
The ice cream was good but they unprofessional and they making fun of mom’s accent
I love Coldstones and apparently their reputation precedes them. Great customer service and pays attention to detail. This particular store has some good staff that enhance the experience and others seem overwhelmed. The weather changed, it’s spring break at the mall and the lines are incredibly long. I understand that with a small staff it challenging to get customers in and out within a decent time frame. This store definitely isn’t horrible but they need help. They need staff at the register handling funds so we don’t have to watch the same pair of gloves handle money and creation of our sweet treats. That was a turn off. The counters were also in disarray due to high volume of clients. Seeing messy environment makes the public uncomfortable. My group had children adamant about ice cream so we stayed. Staff were struggling to fulfill orders but did an okay job. One of my girls found a fly in her ice cream and it wasn’t on top. Made us wonder was this from outside or from within the store. If the store was maintained, people would not have to wonder. Please clean up this location. Please change your gloves and divide roles between staff. Thanks
PROS: Nice people at this location. They got my order right and timely. They made it to perfection as well. The line moved quickly which shows consistency on their part and everything was clean.CONS: The place is tiny and makes you squeeze in between the counter and glass wall. There's also no room to sit inside and they don't have tables outside like Starbucks does in the mallOVERALL: I'll come back to this place but don't expect to sit somewhere when you get your snack
Wanted to call in and pay for a birthday cake 2 days in advance. Lady said that it would only be possible to order online or to come in person and to have a good day, then hung up the phone. Here is a loss in a sale for not being customer service oriented just cookie cutter approach. There is over a foot of snow and I prefer to talk to a person for my order not an online order form. Here is just a horrible example of how distant humanity is becoming to being humans.
Restaurantji Recommends
So I've gone to multiple locations in New Jersey and I love them everytime. What has really grinded my gears is that I've never had a problem switching out toppings but today I was told they could only swap out one for free. I wanted bananas instead of strawberry and chocolate instead of caramel. Sorry but your inconsistency lost you a customer. Also lose the song, you all sound super sad.
I really enjoyed the place. It was clean and simple. Come in. Get the flavor and toppings you'd like. Buy. Leave. I got a really delicious ice cream. You can buy Cakes, Ice Cream and Shakes from here.
I went over to this cold stones at my local mall and i wish i could give this place a 1 star but the reason i’m giving them a 4 is because of one employee. her name was Alise she helped me out so well and she made the BEST BEST ice cream everrr. Every other employee must have woke up on the wrong side of the bed or something idk. but she was straight forward and had a great attitude!
Love the icecream. Love the location. - need one in Jersey City!
If you like good ice cream this is certainly for you.