Why is it impossible to get warm food at ANY dunkin??? It's not just this one. No matter what store i go to, if i order a sandwich, empenada, or whatever, they are all ALWAYS still cold or frozen in the middle. And now it's expensive.
Food: 1
Service: 2
Josh Bueno
I like the food, that’s all.
Food: 5
Carlos Yanes
Nice service and good food.
Atmosphere: 5
Food: 5
Service: 5
AlAmin Hossain
Have been having a great time at this location lately. The service before wasn’t something of greatness but rather rushed and disappointing. However, with the help of someone named Sweety I have been getting my orders right.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coffee Roll with dd Paper Embedded into It
Christian Sinche
Ordered ahead on the app i got my coffee and never received my sandwich then after 30 mimutes never got amything just a horrible experience at this location never
Atmosphere: 1
Food: 2
Service: 1
Niraya Dejesus
A girl name Soona works extremely fast amazing work and makes my coffee every evening Love this
Atmosphere: 4
Food: 4
Service: 4
Lloyd Avery
Good place to go to for coffee and donuts after or before going to the Doctor appointmentParking: It's at a gas station ⛽ they also have a drive -THUR
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant, Egg and Cheese, Donuts
Katiana Febus
So I always be buying in dunkin’ Donuts with my coworker and I never had an issue but today I went with my husband and I find it so disgusting how they was preparing his food on the counter, with no cover or paper underneath his food and then the girl just wrap it up and put it inside the bag knowing we just saw all that. I feel like that very on sanitize because it don’t matter if you are just wearing gloves when it come to food it should at least put a cover or some type of paper underneath when you preparing it so it won’t contaminate the food.
Service: 1
Emilio Batista
Mold spores on chorizo egg wrap…. Not good. Filed complaint with the local health department. Ridiculous.
Atmosphere: 2
Food: 1
Service: 2
Rigel J
Great staff and good selection, even in the afternoon - but heads up, there's no seating here. It's a grab and go place.
CHRIS WAS VERY NICE. HE COULD OF LET ME WALK OUT THE STORE WITH COLD COFFEE BUT INSTEAD HE ASKED ME TO MAKE SURE IT WAS HOT.
Atmosphere: 5
Food: 5
Service: 5
Gilyanya Kirby
The person with the name tag Sweetie messed up my whole order.
Service: 1
George FEC COLOMBIA
Always take toooo long.Service its really bad,Need to change people or do something with the service took to
Atmosphere: 1
Food: 4
Service: 1
Edward Cook
My latest visits to the Dunkin Donuts on 11 South Broad Street have left me with mixed emotions. The recently undertaken renovations have undeniably transformed the place, breathing new life into the once cramped space. The expanded floor space now offers an airy and minimalist layout, which I find quite appealing. This structural change has effectively reduced the crowd clumping, especially during the peak hours. An odd addition though is the Bitcoin ATM, which, while seeming slightly out of place, isn't particularly a bother.However, this aesthetic uplift seems to have overshadowed the essence of what once made this place a favorite - customer service. It appears that the service efficiency has significantly dwindled post-renovation. The crux of this issue seems to stem from the current floor manager, whose dismissive and brash attitude not only affects customers but seems to have a cascading effect on the staff's morale and overall performance.A recent encounter left a bitter taste when I was hurriedly dismissed post a tap-to-pay transaction. Before I could even collect my receipt, the manager had already shifted her attention to the next customer in line, an action that can only be described as incredibly rude.The efficiency has notably dipped, with a visibly lackluster approach to attending to customers on the lobby floor. Long waits have become a norm, with customers sometimes having to stand idle for upward of 5 minutes - a duration that feels significantly long when you have places to be and schedules to adhere to, particularly during the bustling start of the school year.A glaring bottleneck that exacerbates this issue is the baffling decision to operate with a single register. This, combined with the absence of a dedicated staff at the register to swiftly address customer needs, creates an unnecessary backlog, significantly increasing wait times. This decision is nothing short of a misstep, and a revision to include a second register seems not just necessary but urgent to handle customer influx efficiently.Over the years, my experiences here have fluctuated, but the recent downturn in customer service is unprecedented and truly disappointing. A place that was once a favored stop has now turned into a convenience-based choice, with the long waits often deterring me to the point where I find solace and a quicker cup of coffee at other stops on my way to work.In conclusion, while the physical renovations are commendable, the establishment desperately needs to revisit and perhaps overhaul its approach to customer service, nurturing a friendly and efficient environment that once graced this establishment.
Atmosphere: 5
Food: 4
Service: 1
Geno J (PuBa)
Changed a little!The little lady in there, that never speaks or appear to like customer service, kind of kept me away, again!I love the renovations, even the crypto kiosk, but dang,She needs help*Went in around 3...they were busier than usual!Ordered a small coffee, old-fashioned donut and.....this!I watched her walk to the drive thru window and 'pull' from over there...instead of the row by the register!I gathered she would give me value for my money!I guess not....guess that's dead also!It's like,I ordered from a robot!?
Why is it impossible to get warm food at ANY dunkin??? It's not just this one. No matter what store i go to, if i order a sandwich, empenada, or whatever, they are all ALWAYS still cold or frozen in the middle. And now it's expensive.
Food: 1
Service: 2
I like the food, that’s all.
Food: 5
Nice service and good food.
Atmosphere: 5
Food: 5
Service: 5
Have been having a great time at this location lately. The service before wasn’t something of greatness but rather rushed and disappointing. However, with the help of someone named Sweety I have been getting my orders right.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coffee Roll with dd Paper Embedded into It
Ordered ahead on the app i got my coffee and never received my sandwich then after 30 mimutes never got amything just a horrible experience at this location never
Atmosphere: 1
Food: 2
Service: 1
A girl name Soona works extremely fast amazing work and makes my coffee every evening Love this
Atmosphere: 4
Food: 4
Service: 4
Good place to go to for coffee and donuts after or before going to the Doctor appointmentParking: It's at a gas station ⛽ they also have a drive -THUR
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant, Egg and Cheese, Donuts
So I always be buying in dunkin’ Donuts with my coworker and I never had an issue but today I went with my husband and I find it so disgusting how they was preparing his food on the counter, with no cover or paper underneath his food and then the girl just wrap it up and put it inside the bag knowing we just saw all that. I feel like that very on sanitize because it don’t matter if you are just wearing gloves when it come to food it should at least put a cover or some type of paper underneath when you preparing it so it won’t contaminate the food.
Service: 1
Mold spores on chorizo egg wrap…. Not good. Filed complaint with the local health department. Ridiculous.
Atmosphere: 2
Food: 1
Service: 2
Great staff and good selection, even in the afternoon - but heads up, there's no seating here. It's a grab and go place.
Atmosphere: 1
Food: 5
Service: 5
Restaurantji Recommends
CHRIS WAS VERY NICE. HE COULD OF LET ME WALK OUT THE STORE WITH COLD COFFEE BUT INSTEAD HE ASKED ME TO MAKE SURE IT WAS HOT.
Atmosphere: 5
Food: 5
Service: 5
The person with the name tag Sweetie messed up my whole order.
Service: 1
Always take toooo long.Service its really bad,Need to change people or do something with the service took to
Atmosphere: 1
Food: 4
Service: 1
My latest visits to the Dunkin Donuts on 11 South Broad Street have left me with mixed emotions. The recently undertaken renovations have undeniably transformed the place, breathing new life into the once cramped space. The expanded floor space now offers an airy and minimalist layout, which I find quite appealing. This structural change has effectively reduced the crowd clumping, especially during the peak hours. An odd addition though is the Bitcoin ATM, which, while seeming slightly out of place, isn't particularly a bother.However, this aesthetic uplift seems to have overshadowed the essence of what once made this place a favorite - customer service. It appears that the service efficiency has significantly dwindled post-renovation. The crux of this issue seems to stem from the current floor manager, whose dismissive and brash attitude not only affects customers but seems to have a cascading effect on the staff's morale and overall performance.A recent encounter left a bitter taste when I was hurriedly dismissed post a tap-to-pay transaction. Before I could even collect my receipt, the manager had already shifted her attention to the next customer in line, an action that can only be described as incredibly rude.The efficiency has notably dipped, with a visibly lackluster approach to attending to customers on the lobby floor. Long waits have become a norm, with customers sometimes having to stand idle for upward of 5 minutes - a duration that feels significantly long when you have places to be and schedules to adhere to, particularly during the bustling start of the school year.A glaring bottleneck that exacerbates this issue is the baffling decision to operate with a single register. This, combined with the absence of a dedicated staff at the register to swiftly address customer needs, creates an unnecessary backlog, significantly increasing wait times. This decision is nothing short of a misstep, and a revision to include a second register seems not just necessary but urgent to handle customer influx efficiently.Over the years, my experiences here have fluctuated, but the recent downturn in customer service is unprecedented and truly disappointing. A place that was once a favored stop has now turned into a convenience-based choice, with the long waits often deterring me to the point where I find solace and a quicker cup of coffee at other stops on my way to work.In conclusion, while the physical renovations are commendable, the establishment desperately needs to revisit and perhaps overhaul its approach to customer service, nurturing a friendly and efficient environment that once graced this establishment.
Atmosphere: 5
Food: 4
Service: 1
Changed a little!The little lady in there, that never speaks or appear to like customer service, kind of kept me away, again!I love the renovations, even the crypto kiosk, but dang,She needs help*Went in around 3...they were busier than usual!Ordered a small coffee, old-fashioned donut and.....this!I watched her walk to the drive thru window and 'pull' from over there...instead of the row by the register!I gathered she would give me value for my money!I guess not....guess that's dead also!It's like,I ordered from a robot!?
Atmosphere: 5
Food: 1
Service: 1