We ordered banana split and ice cream scoops were so small. 3 scoops combined would be the size of 1.5 scoops. When I asked about the size, the associate just said that is the size of the scoop and it looks big in the picture. We could have just bought 3 scoop ice cream instead of a banana split which would have been worth the money.
Food: 1
Service: 1
Victor New York
2 people skipped line in front of me, but to take their "friends" orders is priority
J W.
This place is barely run at all. If I could make this a no star rating, I would. Or a negative five stars. The people that work here are third world immigrants who don't care about the customers at all. They are inept, ignorant and horribly rude. I waited 15 minutes behind one couple to get served. One of the people, of the two that work there was messing with the thermostat on the wall and yelling about the temperature. She wasn't helping anyone at all. Once the other woman started to help us, she ignored me and my daughter, after helping my other daughter, and started talking to another woman who had walked in after us. When I protested, she got in my face. Then she decided to help me and said, "What do you want?" I lost my composure at that point and said a few things to her and walked out after paying for the one lousy cup of ice cream. Never going there again. The place is a totally annoying environment run by belligerent idiots.
Jimmy Xu
Terrible service
Jennel C.
Ordered a two scoop Sunday with caramel and whip. This is what I got. I asked if there were two scoops inside and he said, "Yes, the scoops in sundae's are smaller". Whoever worked 12/10/22 around 9:30pm needs to be further trained on the job and customer service.
Terrence McGarty
Not a very customer friendly place. Asked for some ice cream and the server looked at the container, walked away and started servicing other customer's coffee. No answer. Then I asked what the issue was, she did not respond, would not even look at me, but another server just said no ice cream and then continued with other customers. This is in my opinion and in my experience the most unfriendly customer interface I have ever experienced. One wonders how this survives. Never to return!
Kay Kay
I would to hate say because I'm african American but I was there waiting to place my order for ice cream when she walked away to serve a white police officer and another white male customer. She never even said I will be back so I left. I will not spend money where I'm not wanted
JP Ayala
One night of the employees was making out with a girl in the other side of the register and that same night we were told that we had to leave because it was 10min before closing, which is ridiculous. I have never been kicked out out of nowhere in such rude manner. If you need a place to make out found a room but don’t do it the work place.In addition they can never get your other right. they barely speak English and if they make a mistake and you point it out they say is your fault. They have zero knowledge of any kind of customer service and they are just straight rude.I highly, and I insist, highly recommend to avoid this location at all cost.
Valerie W.
The most rude man ever worked behind the counter . When I asked for a cover and a bag for my ice cream he rolled his eyes. And then when i left I looked in the bag and he put it in upside down. Don't ever go to this Baskin Robbins.
Carries all the flavors. Pleasant staff. Cleanest restaurant rooms. Ice cream cakes are excellent. Parking very accessible.
Davey Anthony
I have been coming here for a very long time. They always make your drinks correctly. I recommend it for anyone who loves sweets or desserts. Smoothies are actually very smooth to drink as they should be. Ice cream is delicious and the place is always clean. Very good and fast customer service. I recommend it to anyone looking for a quick sweet bite.
Whitney DH
Always great friendly and fast staff
Rachel O.
Personally prefer ice cream from actual ice cream shops but their milkshakes are delicious. They're the perfect thickness and you can get any flavor.
Craig Moran
Awful service. Not the first time I've walked out without being helped. But, definitely the last.
We ordered banana split and ice cream scoops were so small. 3 scoops combined would be the size of 1.5 scoops. When I asked about the size, the associate just said that is the size of the scoop and it looks big in the picture. We could have just bought 3 scoop ice cream instead of a banana split which would have been worth the money.
Food: 1
Service: 1
2 people skipped line in front of me, but to take their "friends" orders is priority
This place is barely run at all. If I could make this a no star rating, I would. Or a negative five stars. The people that work here are third world immigrants who don't care about the customers at all. They are inept, ignorant and horribly rude. I waited 15 minutes behind one couple to get served. One of the people, of the two that work there was messing with the thermostat on the wall and yelling about the temperature. She wasn't helping anyone at all. Once the other woman started to help us, she ignored me and my daughter, after helping my other daughter, and started talking to another woman who had walked in after us. When I protested, she got in my face. Then she decided to help me and said, "What do you want?" I lost my composure at that point and said a few things to her and walked out after paying for the one lousy cup of ice cream. Never going there again. The place is a totally annoying environment run by belligerent idiots.
Terrible service
Ordered a two scoop Sunday with caramel and whip. This is what I got. I asked if there were two scoops inside and he said, "Yes, the scoops in sundae's are smaller". Whoever worked 12/10/22 around 9:30pm needs to be further trained on the job and customer service.
Not a very customer friendly place. Asked for some ice cream and the server looked at the container, walked away and started servicing other customer's coffee. No answer. Then I asked what the issue was, she did not respond, would not even look at me, but another server just said no ice cream and then continued with other customers. This is in my opinion and in my experience the most unfriendly customer interface I have ever experienced. One wonders how this survives. Never to return!
I would to hate say because I'm african American but I was there waiting to place my order for ice cream when she walked away to serve a white police officer and another white male customer. She never even said I will be back so I left. I will not spend money where I'm not wanted
One night of the employees was making out with a girl in the other side of the register and that same night we were told that we had to leave because it was 10min before closing, which is ridiculous. I have never been kicked out out of nowhere in such rude manner. If you need a place to make out found a room but don’t do it the work place.In addition they can never get your other right. they barely speak English and if they make a mistake and you point it out they say is your fault. They have zero knowledge of any kind of customer service and they are just straight rude.I highly, and I insist, highly recommend to avoid this location at all cost.
The most rude man ever worked behind the counter . When I asked for a cover and a bag for my ice cream he rolled his eyes. And then when i left I looked in the bag and he put it in upside down. Don't ever go to this Baskin Robbins.
Good place for a family outing.
Restaurantji Recommends
Carries all the flavors. Pleasant staff. Cleanest restaurant rooms. Ice cream cakes are excellent. Parking very accessible.
I have been coming here for a very long time. They always make your drinks correctly. I recommend it for anyone who loves sweets or desserts. Smoothies are actually very smooth to drink as they should be. Ice cream is delicious and the place is always clean. Very good and fast customer service. I recommend it to anyone looking for a quick sweet bite.
Always great friendly and fast staff
Personally prefer ice cream from actual ice cream shops but their milkshakes are delicious. They're the perfect thickness and you can get any flavor.
Awful service. Not the first time I've walked out without being helped. But, definitely the last.