I have had the worst experience ever at this store the employees are rude and disrespectful to customers
Atmosphere: 1
Food: 1
Service: 1
Jesse Hagmeyer
There were NO employees at the registers/kiosk to take your order. It was necessary for us to enter our orders with no assistance and then asked us if we wanted to add a “tip”. Should we tip ourselves for completing the order process? We then received a notification that our food was ready for pick up. I walked to the back counter and asked for my order and was told it wasn’t ready yet. I am not complaining about the wait time. Just the fact that I received an incorrect notification. There were no clean tables for seating. Just dirty tables. Providing feedback so that the owner of this franchise can make improvements.
Atmosphere: 2
Food: 3
Service: 2
ismael garcia sanchez
I I am a frequent customer of this place. I have no complaints about the food. The food is good. My only problem in this place is a woman who really has a terrible attitude. She does everything in a bad way and curses. I don't know why her service is bad. He does it in such a way but if you ask him for something he gets angry I think it's not fair if you pay for what you consume
Atmosphere: 5
Food: 5
Service: 1
Jessica
I don’t come here often only after my long 12 hr shifts when I’m too tired to cook. The past two times the general manager was the person that rang me up. She is outstanding. She always greats with such warmth, she’s always so helpful. It’s just so nice and refreshing to end the day with someone who you can tell genuinely takes pride in what she does. It’s little things like this that make me want to purposely come back here even on a day when I can cook. Thank you for your great example of excellent customer service.
Atmosphere: 5
Food: 5
Service: 5
Teresa S.
If you are looking for a Hot Chocolate I would go see Juli. She makes a delicious cup that hits the spot.The service at Panera in Manalapan is wonderful along with a great staff and management.
Christine Coleman
I’mNot one to write reviews. However, I was pleasantly surprised by my visit to Panera in Manalapan today. It is not often that you find an employee that is truly happy to be at work. It was very crowded at lunch time today and Cory took the time to say hello and clean off my table. I watched him help other customers also. It was bright, courteous and happy! Thanks Cory!
Atmosphere: 5
Food: 5
Service: 5
Diana Scheder
The margarita pizza was tasty, and the mango fruit smoothie very refreshing.
Atmosphere: 3
Food: 3
Service: 3
Alessandro Lopes
Very good place, good food and drinks
Victoria
The food was okay and the cashier was helpful. I am giving this Panera one star solely because of the experience I had with who I am assuming is the manager. When I went to go pick up my food at the counter, the manager was reaching over my food. His armpit was right over my sandwich so I told him “Wait, you’re reaching over my food.” He denied it even though I was right there as he did it. He did not apologize. I’m concerned that he doesn’t see an issue with reaching over people’s food. That is undoubtedly a sanitary issue. I will not be returning.
Atmosphere: 1
Food: 4
Service: 1
Angela Walter
I always come to this location and I order through the app. this is the second time i’m missing something in my order. I would like to say that the customer service is terrible. I called and told the manager I was missing something and she said they would give it to me the next time i order. so when i placed an order for pick up again and called so they can give me what was missing from my last order they forgot it again. The food is okay but they don’t label the sandwiches and throw half a baguette into the bag, and when you go inside, it is difficult to find a worker to assist you. This place needs more improvement for the prices customers are paying.
We found one of the best and freshest sandwiches from Panera ever.
Food: 5
Service: 5
Christopher Kayatin
Great experience at Panera today with their value duets. I frequent this location and they always provide great service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Creamy Tomato Soup, Mac
Janice Kim
Really terrible avocados in the green goddess salad. Everything was soggy in general. I'm not sure what happened, but I wouldn't recommend this salad.
Atmosphere: 4
Food: 2
Service: 3
James McQuerrey
Pleasant cafe atmosphere with efficient ordering systems that minimize the wait. Interesting and tasty pairings of sandwich fixings, soups, breads and desserts...nothing dull and boring here, Relaxed, casual, meet-a-friend-for-lunch kind of place. Not a white tablecloth, real silverware, hovering waiter with a French accent establishment; but still, a HUGE step above those same-ole, same-ole fast food chains! Have a second coffee, stay a while and read your email or chat with a friend. NOT fast food, just MUCH BETTER food QUICK ENOUGH.
Atmosphere: 5
Food: 5
Service: 5
Doris J Crotty
April 2023This is an OLDER PANERA, the staff needs better training. They had severe difficulty getting the order right.This particular store is in a good location. it just needs to be revamped.
I have had the worst experience ever at this store the employees are rude and disrespectful to customers
Atmosphere: 1
Food: 1
Service: 1
There were NO employees at the registers/kiosk to take your order. It was necessary for us to enter our orders with no assistance and then asked us if we wanted to add a “tip”. Should we tip ourselves for completing the order process? We then received a notification that our food was ready for pick up. I walked to the back counter and asked for my order and was told it wasn’t ready yet. I am not complaining about the wait time. Just the fact that I received an incorrect notification. There were no clean tables for seating. Just dirty tables. Providing feedback so that the owner of this franchise can make improvements.
Atmosphere: 2
Food: 3
Service: 2
I I am a frequent customer of this place. I have no complaints about the food. The food is good. My only problem in this place is a woman who really has a terrible attitude. She does everything in a bad way and curses. I don't know why her service is bad. He does it in such a way but if you ask him for something he gets angry I think it's not fair if you pay for what you consume
Atmosphere: 5
Food: 5
Service: 1
I don’t come here often only after my long 12 hr shifts when I’m too tired to cook. The past two times the general manager was the person that rang me up. She is outstanding. She always greats with such warmth, she’s always so helpful. It’s just so nice and refreshing to end the day with someone who you can tell genuinely takes pride in what she does. It’s little things like this that make me want to purposely come back here even on a day when I can cook. Thank you for your great example of excellent customer service.
Atmosphere: 5
Food: 5
Service: 5
If you are looking for a Hot Chocolate I would go see Juli. She makes a delicious cup that hits the spot.The service at Panera in Manalapan is wonderful along with a great staff and management.
I’mNot one to write reviews. However, I was pleasantly surprised by my visit to Panera in Manalapan today. It is not often that you find an employee that is truly happy to be at work. It was very crowded at lunch time today and Cory took the time to say hello and clean off my table. I watched him help other customers also. It was bright, courteous and happy! Thanks Cory!
Atmosphere: 5
Food: 5
Service: 5
The margarita pizza was tasty, and the mango fruit smoothie very refreshing.
Atmosphere: 3
Food: 3
Service: 3
Very good place, good food and drinks
The food was okay and the cashier was helpful. I am giving this Panera one star solely because of the experience I had with who I am assuming is the manager. When I went to go pick up my food at the counter, the manager was reaching over my food. His armpit was right over my sandwich so I told him “Wait, you’re reaching over my food.” He denied it even though I was right there as he did it. He did not apologize. I’m concerned that he doesn’t see an issue with reaching over people’s food. That is undoubtedly a sanitary issue. I will not be returning.
Atmosphere: 1
Food: 4
Service: 1
I always come to this location and I order through the app. this is the second time i’m missing something in my order. I would like to say that the customer service is terrible. I called and told the manager I was missing something and she said they would give it to me the next time i order. so when i placed an order for pick up again and called so they can give me what was missing from my last order they forgot it again. The food is okay but they don’t label the sandwiches and throw half a baguette into the bag, and when you go inside, it is difficult to find a worker to assist you. This place needs more improvement for the prices customers are paying.
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
We found one of the best and freshest sandwiches from Panera ever.
Food: 5
Service: 5
Great experience at Panera today with their value duets. I frequent this location and they always provide great service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Creamy Tomato Soup, Mac
Really terrible avocados in the green goddess salad. Everything was soggy in general. I'm not sure what happened, but I wouldn't recommend this salad.
Atmosphere: 4
Food: 2
Service: 3
Pleasant cafe atmosphere with efficient ordering systems that minimize the wait. Interesting and tasty pairings of sandwich fixings, soups, breads and desserts...nothing dull and boring here, Relaxed, casual, meet-a-friend-for-lunch kind of place. Not a white tablecloth, real silverware, hovering waiter with a French accent establishment; but still, a HUGE step above those same-ole, same-ole fast food chains! Have a second coffee, stay a while and read your email or chat with a friend. NOT fast food, just MUCH BETTER food QUICK ENOUGH.
Atmosphere: 5
Food: 5
Service: 5
April 2023This is an OLDER PANERA, the staff needs better training. They had severe difficulty getting the order right.This particular store is in a good location. it just needs to be revamped.
Atmosphere: 1
Food: 3
Service: 1