Bad service! Food was cold and terrible for the high cost. Never returning. Neglectful waitress.
Atmosphere: 1
Food: 1
Service: 1
Maria Sepulveda
Try breakfast nook instead! Didn't even get sat. Was told a table was ready but needed to wait for my party. Then they gave the table away. This is ihop not center city philly i don't need to wait for my mom to drive down the street to get a table.. but we went down to the breakfast nook and had some amazing food and customer service instead!!
Service: 1
Doris Rivera
I would never ever in my life go back to this location of IHOP in Williamstown !!! They are the worst customer service that I have ever experienced in my life!NOT, not worth it! I am so disgusted. Go elsewhere! On Sunday 21, 2024, I was in the area of Williamstown New Jersey, so I decided to submit an online order, but was having trouble with making changes to a specific combo, so I called the store for assistance. The attendant told me to go ahead and complete my order online and she took my notes and said will take it to the back for the guys to complete. I arrived within 10 minutes to the curbside pick up order that was “available” online. Upon arrival I went into the app where the app requested my parking location, car color and make or model. I completed that information and after 20 minutes of waiting in my car, I decided to go inside to pick up. All employees were walking around… Yet I was waiting in my car for 20 minutes. When I gave my name for my order, I asked if there were any notes that I had requested for my combo. She seemed very confused and disoriented, her only response was that she did not know! Perhaps it was her first day on the job? I asked if she can check the order because it was a big bag, but no counterspace for me to do so myself, and just stood there with no response whatsoever! I had to make space on a very limited counter that was full of pick up order receipts, to look in the bag and realize the changes had not been made. I told the young lady and she said she was going to the back and ask the guys, almost 20 minutes later she comes back and says that they are not allowed to make any changes. However, the person who answered the phone that was taking my notes, did not inform me of that, she went ahead to take my request and said she would give that info to the cooks.By that point, I was really frustrated and approached, who seemed like a manager, and he said he was an “assistant” manager. Explained the entire situation and seemed very unprofessional and did not show any interest whatsoever to solve the problem? So what is he there for??? Seemed just as clueless as me. His remarks were “I don’t know how this happened”? Then, proceeded to go to the back to grab items that were missing. Meanwhile, I go back to the bag to check everything else and of course the entire order was wrong!!! Had enough. It had been over an hour back-and-forth. As I am telling the attendant I just want to cancel my order and get out of there to go somewhere else,The “assistant manager” shows up with some tiny containers of toppings. So he hears I’m saying I just want to cancel the order and want my money back. Then another lady comes out of nowhere I guess she was listening and tells me I have to request a refund through the app! So I grabbed my phone and was going to the app to try to figure it out, but then comes the “assistant manager” and says that the only way to get a refund is through corporate that they would submit the receipt and I should receive it between 5 to 7 business days! So I leave. But then I went back because now I have no receipt or evidence that I requested a refund. For all I know they can say that I took the food with me. So when I go back, I speak to this guy and he said sure I can make you a “note.” And he proceeds to pull out a little bit of the white receipt paper from the little receipt, dispensing machine and wrote did not take order from IHOP and a signature that I did not understand so I requested for him to spell his name. At least he did, which is in the photo attached.There were no apologies, no effort or knowledge of how to handle the situation. I am just utterly outrage! Starting from management, they all need to be fired!!!But when I finally left,… I went to their competition restaurant and my order was taken in less than two minutes by courteous knowledgeable, employees! And in another three minutes, I was out the door! BTW My order had no errors and nothing missing!!!Please do yourself a favor and never support this establishment !
Atmosphere: 1
Food: 1
Service: 1
Sabrina Rose
Me and my husband waited 45 mins for our food it was just on the verge of being cold once it came out. Yet the family who got there after us got their food in about 20 minutes. We didn’t order anything complicated I got eggs Benedict and they didn’t even give me the potatoes I asked for and he got a breakfast combo with the world famous pancakes. I could hardly cut thru my English muffin and there wasn’t very much hollandaise sauce. It was terrible I don’t recommend and it was my first time even going to IHOP. $43 for cold nasty food that we didn’t even like
Atmosphere: 2
Food: 1
Service: 1
Chris
Had waffles, bacon ? and home fries was great.
Atmosphere: 5
Food: 5
Service: 5
4 ever Success
The waitress is clearly not trained properly. We sat and waited for our food for 1rh 20min! Food finally came and pancakes were dry and overcooked. Management at this ihop needs improvement. If you have a party of 4 or more people, I wouldn’t suggest going to this ihop.
Atmosphere: 2
Food: 3
Service: 1
Christine Canal
I love IHOP breakfast, but my recent visit to this location was a disaster. Waited about twenty minutes to be seated, and then I found out my favorite menu item was not available. Found something else on the menu to order. Waited an additional 20-30 minutes to be told that that item was not available. I ended up leaving and going to another local diner.
Atmosphere: 4
Food: 3
Service: 3
shan donyae
The food was good. But took a while to come out ...we didn't even get that much and ppl that came in after us got they're food
Atmosphere: 3
Food: 4
Service: 2
Robert Higgins
The place was hoppin but that did not effect our service nor did it effect the food. We had a great experience. We will be back.. GET THE OMELETTE WITH PANCAKES!! the spicy poblano was delish.
Atmosphere: 4
Food: 5
Service: 5
Giuseppa Gallina
Pick up is impassible in this place, manager don’t even care . Definitely place needs new management.
An IHOP that's not 24hrs? I only go to IHOP if it's my last late night option anyways?...
Atmosphere: 1
Food: 1
Service: 1
Mohammed Oumouss
Good service ?
Lady 'Cita (Carmencita)
I would of love to be seated, if seating allowed, to not be seated in a booth across from another family. That's all. Service was good. Food was good. Plenty of parking. Lighting is good. Clean. Quiet.Parking: Plenty of free parking ay site.Kid-friendliness: Kid friendly atmosphere.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Pancake Combo, Hash Browns
Matthew Urquhart
Food is really good, and I love their new food additions during holidays.
Bad service! Food was cold and terrible for the high cost. Never returning. Neglectful waitress.
Atmosphere: 1
Food: 1
Service: 1
Try breakfast nook instead! Didn't even get sat. Was told a table was ready but needed to wait for my party. Then they gave the table away. This is ihop not center city philly i don't need to wait for my mom to drive down the street to get a table.. but we went down to the breakfast nook and had some amazing food and customer service instead!!
Service: 1
I would never ever in my life go back to this location of IHOP in Williamstown !!! They are the worst customer service that I have ever experienced in my life!NOT, not worth it! I am so disgusted. Go elsewhere! On Sunday 21, 2024, I was in the area of Williamstown New Jersey, so I decided to submit an online order, but was having trouble with making changes to a specific combo, so I called the store for assistance. The attendant told me to go ahead and complete my order online and she took my notes and said will take it to the back for the guys to complete. I arrived within 10 minutes to the curbside pick up order that was “available” online. Upon arrival I went into the app where the app requested my parking location, car color and make or model. I completed that information and after 20 minutes of waiting in my car, I decided to go inside to pick up. All employees were walking around… Yet I was waiting in my car for 20 minutes. When I gave my name for my order, I asked if there were any notes that I had requested for my combo. She seemed very confused and disoriented, her only response was that she did not know! Perhaps it was her first day on the job? I asked if she can check the order because it was a big bag, but no counterspace for me to do so myself, and just stood there with no response whatsoever! I had to make space on a very limited counter that was full of pick up order receipts, to look in the bag and realize the changes had not been made. I told the young lady and she said she was going to the back and ask the guys, almost 20 minutes later she comes back and says that they are not allowed to make any changes. However, the person who answered the phone that was taking my notes, did not inform me of that, she went ahead to take my request and said she would give that info to the cooks.By that point, I was really frustrated and approached, who seemed like a manager, and he said he was an “assistant” manager. Explained the entire situation and seemed very unprofessional and did not show any interest whatsoever to solve the problem? So what is he there for??? Seemed just as clueless as me. His remarks were “I don’t know how this happened”? Then, proceeded to go to the back to grab items that were missing. Meanwhile, I go back to the bag to check everything else and of course the entire order was wrong!!! Had enough. It had been over an hour back-and-forth. As I am telling the attendant I just want to cancel my order and get out of there to go somewhere else,The “assistant manager” shows up with some tiny containers of toppings. So he hears I’m saying I just want to cancel the order and want my money back. Then another lady comes out of nowhere I guess she was listening and tells me I have to request a refund through the app! So I grabbed my phone and was going to the app to try to figure it out, but then comes the “assistant manager” and says that the only way to get a refund is through corporate that they would submit the receipt and I should receive it between 5 to 7 business days! So I leave. But then I went back because now I have no receipt or evidence that I requested a refund. For all I know they can say that I took the food with me. So when I go back, I speak to this guy and he said sure I can make you a “note.” And he proceeds to pull out a little bit of the white receipt paper from the little receipt, dispensing machine and wrote did not take order from IHOP and a signature that I did not understand so I requested for him to spell his name. At least he did, which is in the photo attached.There were no apologies, no effort or knowledge of how to handle the situation. I am just utterly outrage! Starting from management, they all need to be fired!!!But when I finally left,… I went to their competition restaurant and my order was taken in less than two minutes by courteous knowledgeable, employees! And in another three minutes, I was out the door! BTW My order had no errors and nothing missing!!!Please do yourself a favor and never support this establishment !
Atmosphere: 1
Food: 1
Service: 1
Me and my husband waited 45 mins for our food it was just on the verge of being cold once it came out. Yet the family who got there after us got their food in about 20 minutes. We didn’t order anything complicated I got eggs Benedict and they didn’t even give me the potatoes I asked for and he got a breakfast combo with the world famous pancakes. I could hardly cut thru my English muffin and there wasn’t very much hollandaise sauce. It was terrible I don’t recommend and it was my first time even going to IHOP. $43 for cold nasty food that we didn’t even like
Atmosphere: 2
Food: 1
Service: 1
Had waffles, bacon ? and home fries was great.
Atmosphere: 5
Food: 5
Service: 5
The waitress is clearly not trained properly. We sat and waited for our food for 1rh 20min! Food finally came and pancakes were dry and overcooked. Management at this ihop needs improvement. If you have a party of 4 or more people, I wouldn’t suggest going to this ihop.
Atmosphere: 2
Food: 3
Service: 1
I love IHOP breakfast, but my recent visit to this location was a disaster. Waited about twenty minutes to be seated, and then I found out my favorite menu item was not available. Found something else on the menu to order. Waited an additional 20-30 minutes to be told that that item was not available. I ended up leaving and going to another local diner.
Atmosphere: 4
Food: 3
Service: 3
The food was good. But took a while to come out ...we didn't even get that much and ppl that came in after us got they're food
Atmosphere: 3
Food: 4
Service: 2
The place was hoppin but that did not effect our service nor did it effect the food. We had a great experience. We will be back.. GET THE OMELETTE WITH PANCAKES!! the spicy poblano was delish.
Atmosphere: 4
Food: 5
Service: 5
Pick up is impassible in this place, manager don’t even care . Definitely place needs new management.
Restaurantji Recommends
An IHOP that's not 24hrs? I only go to IHOP if it's my last late night option anyways?...
Atmosphere: 1
Food: 1
Service: 1
Good service ?
I would of love to be seated, if seating allowed, to not be seated in a booth across from another family. That's all. Service was good. Food was good. Plenty of parking. Lighting is good. Clean. Quiet.Parking: Plenty of free parking ay site.Kid-friendliness: Kid friendly atmosphere.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Pancake Combo, Hash Browns
Food is really good, and I love their new food additions during holidays.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Pancake Combo, Sausage Links
Good breakfast
Atmosphere: 5
Food: 5
Service: 5