One of the females in the kitchen was very loud and obnoxious. When I was getting my food I heard her say “what she keep staring at me for”. The person that took my order was nice with helping me. However I won’t return to this specific
Atmosphere: 5
Service: 2
shawn hamilton
Best smashburger location I ever been too. Food cooked to order. Nothing left around then given to you. Everything was fresh. The whole staff was amazing, nice and communicated efficiently.
Atmosphere: 5
Food: 5
Service: 5
James Baskin
Very friendly staff brings your order to your table. Great burgers and shakesParking: Small, hard to spot entrance drive. Blink and you will miss it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Cheeseburger
Zahid Amin
Quick service. Amazing burgers and fries (the Smashfries). One you've had this brand in general, McDonald's or anywhere else won't taste the same. This is far superior.
Ok so I’m vegetarian and love their bean burger I go 2nite & it’s been replaced with plant based burger. Took one bite it’s the worst plant based burger I ever had! Bring back the bean burger please
Facts, not Feelings
I’m Re-reviewing this location for a 3rd time giving the store back 3 more stars because the female manager today was kind, polite & understanding why my order was messed up. She deserves a few stars because she noticed this is an ongoing issue with staff and student ordering on the mobile app. Please make sure to stress u don’t want any sauce or mayo. And if u do- it’s very Heavy.We Thank you!! ?**Side Note: the location being closed entirely on Saturdays & Sundays is definitely hurting the business. Most weekends, students look elsewhere for something different then campus food after a long week. Professors and community members alike. Maybe the hours can be looked into? Especially when summer comes along & many students stay Newark residents all year. Thanks :)
TyeLand
I’m Re-reviewing this location for a 3rd time giving the store back 3 more stars because the female manager today was kind, polite & understanding why my order was messed up. She deserves a few stars because she noticed this is an ongoing issue with staff and student ordering on the mobile app. Please make sure to stress u don’t want any sauce or mayo. And if u do- it’s very Heavy.We Thank you!! ?**Side Note: the location being closed entirely on Saturdays & Sundays is definitely hurting the business. Most weekends, students look elsewhere for something different then campus food after a long week. Professors and community members alike. Maybe the hours can be looked into? Especially when summer comes along & many students stay Newark residents all year. Thanks :)
I've had Smasburger and this place was off. After a really long wait, I expected the burger to be top notch, but it wasn't. The people in front of me were also waiting a while even after I got there. It wasn't particularly too busy even though I did go around lunch time. The staff were friendly. The soda machine was out of ice, and there was water on the floor around the machine. Don't expect this to be a quick grab and go type of place. Expect to spend at least 20-30 mins waiting for your order.
Raymond G
First time visiting here from UK and must say the food was great and so nice I’d definitely recommend here if ever visit NYC! Staff were friendly helpful which is a bonus
mays srag
customer service is the worst. the lady is scratching her wig and did not wear gloves VERY DISGUSTING
sana sraj
The worst place I’ve seen in my life, the customer service very nasty and they have a disgusting attitude. I will never come to this place again, Don’t ever try it
Natasha Russo
It’s okay. Decent-Good food. But always expect to be in-store for 20mins unless you order ahead. This location is a bit Odd because w/it being prime real estate for foot traffic of both resident & commuting students, the restaurant seems closed more times then open, and I live nearly a stone throw away. Last night, I visited with 2 others. I had ordered 2 bacon smash burgers,& a large smash fry. My roomate ordered a fried chicken sandwich w/a milkshake. We had waited 22 mins & then kiddingly my friend who thought his order would take much longer-came up first. Good thing too, because only hadn’t I heard them calling his name, to come back would this be an entirely different review. The cook nodded to the counter girl to get the customer back, as he was still holding the sandwich’s “set up”.(the lettuce,cheese & Tomato) Then my order came up roughly within 4mins of that. His milkshake came up within the 1st 3mins of the entire wait, which I thought was a bit off. Drinks should come up with or after the food served for takeout. His milkshake was quite watery by the time we left. I also agree with another reviewer that the take out service method needs some work. The place was clean, the staff friendly- and the wait didn’t stop me from filling one of my local cravings from time to time, but I did notice their wasn’t exactly a “balance” between online & in-house orders. Which is eventually necessary for repeat business. Especially this store doesn’t offer or have the same delivery contracts OR hours as most of the other franchise.I’m sure il be back though, hopefully they can fix the wait time problems…**Also the fact that the location closed entirely on Saturday & Sunday is definitely hurting the business. Most weekends students look elsewhere for something different then campus food after a long week. Professors and community members alike. Maybe the hours can be looked into? Especially when summer comes along & many students like myself stay Newark residents all year. Thanks
Milkshake
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Burger, Oreo, Smash Fries
One of the females in the kitchen was very loud and obnoxious. When I was getting my food I heard her say “what she keep staring at me for”. The person that took my order was nice with helping me. However I won’t return to this specific
Atmosphere: 5
Service: 2
Best smashburger location I ever been too. Food cooked to order. Nothing left around then given to you. Everything was fresh. The whole staff was amazing, nice and communicated efficiently.
Atmosphere: 5
Food: 5
Service: 5
Very friendly staff brings your order to your table. Great burgers and shakesParking: Small, hard to spot entrance drive. Blink and you will miss it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Cheeseburger
Quick service. Amazing burgers and fries (the Smashfries). One you've had this brand in general, McDonald's or anywhere else won't taste the same. This is far superior.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Cheeseburger, Tater Tots, Classic Burger, Oreo, Hamburger, Smash Fries
The best casual dining at NJIT!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Burger
Expensive and kind of slow. Pretty good burgers once you get them.
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Tater Tots, Classic Burger, Smash Fries
Ok so I’m vegetarian and love their bean burger I go 2nite & it’s been replaced with plant based burger. Took one bite it’s the worst plant based burger I ever had! Bring back the bean burger please
I’m Re-reviewing this location for a 3rd time giving the store back 3 more stars because the female manager today was kind, polite & understanding why my order was messed up. She deserves a few stars because she noticed this is an ongoing issue with staff and student ordering on the mobile app. Please make sure to stress u don’t want any sauce or mayo. And if u do- it’s very Heavy.We Thank you!! ?**Side Note: the location being closed entirely on Saturdays & Sundays is definitely hurting the business. Most weekends, students look elsewhere for something different then campus food after a long week. Professors and community members alike. Maybe the hours can be looked into? Especially when summer comes along & many students stay Newark residents all year. Thanks :)
I’m Re-reviewing this location for a 3rd time giving the store back 3 more stars because the female manager today was kind, polite & understanding why my order was messed up. She deserves a few stars because she noticed this is an ongoing issue with staff and student ordering on the mobile app. Please make sure to stress u don’t want any sauce or mayo. And if u do- it’s very Heavy.We Thank you!! ?**Side Note: the location being closed entirely on Saturdays & Sundays is definitely hurting the business. Most weekends, students look elsewhere for something different then campus food after a long week. Professors and community members alike. Maybe the hours can be looked into? Especially when summer comes along & many students stay Newark residents all year. Thanks :)
Restaurantji Recommends
I've had Smasburger and this place was off. After a really long wait, I expected the burger to be top notch, but it wasn't. The people in front of me were also waiting a while even after I got there. It wasn't particularly too busy even though I did go around lunch time. The staff were friendly. The soda machine was out of ice, and there was water on the floor around the machine. Don't expect this to be a quick grab and go type of place. Expect to spend at least 20-30 mins waiting for your order.
First time visiting here from UK and must say the food was great and so nice I’d definitely recommend here if ever visit NYC! Staff were friendly helpful which is a bonus
customer service is the worst. the lady is scratching her wig and did not wear gloves VERY DISGUSTING
The worst place I’ve seen in my life, the customer service very nasty and they have a disgusting attitude. I will never come to this place again, Don’t ever try it
It’s okay. Decent-Good food. But always expect to be in-store for 20mins unless you order ahead. This location is a bit Odd because w/it being prime real estate for foot traffic of both resident & commuting students, the restaurant seems closed more times then open, and I live nearly a stone throw away. Last night, I visited with 2 others. I had ordered 2 bacon smash burgers,& a large smash fry. My roomate ordered a fried chicken sandwich w/a milkshake. We had waited 22 mins & then kiddingly my friend who thought his order would take much longer-came up first. Good thing too, because only hadn’t I heard them calling his name, to come back would this be an entirely different review. The cook nodded to the counter girl to get the customer back, as he was still holding the sandwich’s “set up”.(the lettuce,cheese & Tomato) Then my order came up roughly within 4mins of that. His milkshake came up within the 1st 3mins of the entire wait, which I thought was a bit off. Drinks should come up with or after the food served for takeout. His milkshake was quite watery by the time we left. I also agree with another reviewer that the take out service method needs some work. The place was clean, the staff friendly- and the wait didn’t stop me from filling one of my local cravings from time to time, but I did notice their wasn’t exactly a “balance” between online & in-house orders. Which is eventually necessary for repeat business. Especially this store doesn’t offer or have the same delivery contracts OR hours as most of the other franchise.I’m sure il be back though, hopefully they can fix the wait time problems…**Also the fact that the location closed entirely on Saturday & Sunday is definitely hurting the business. Most weekends students look elsewhere for something different then campus food after a long week. Professors and community members alike. Maybe the hours can be looked into? Especially when summer comes along & many students like myself stay Newark residents all year. Thanks