This Starbucks location is by far the worst I've ever experienced. It's baffling that it has a 4.1-star rating. This isn't a case of entitlement; I worked in customer service for years, and this review stems from a genuine need for improvement. I also know others who have had the same experience at this particular location.This is the 2nd time I've had to contact corporate due to the consistent lack of professionalism from the morning staff.I placed my order on the mobile app at 7:24 and was notified it was ready by 7:27. However, upon arrival, only one of my two drinks was on the mobile order tray. Despite standing there for several minutes, no staff member acknowledged me. Finally, after a few minutes, a worker asked what I was waiting for and my name. (I am not sure why she asked because she didn’t attempt to look up my order). There was an additional coffee and wrap next to the mobile tray, which I stated were most likely mine—she did not nor did anyone else who worked there attempt to look to check if they were my remaining items. Despite my insistence, it took multiple attempts to confirm that the coffee and wrap not on the tray were mine. This ordeal prolonged my visit until 7:47, with no apologies offered.This experience does not align with Starbucks' reputation for excellent service. It's imperative that this particular location addresses its shortcomings.
Atmosphere: 1
Food: 3
Service: 1
Alex Barrales
This location is terrible I came here with dog I got kicked out because I had a dog with me
Rida Abdullah
Horrible place.
R R
5 stars all around.
Atmosphere: 5
Food: 5
Service: 5
Alina Patterson
Emily, Jazzi, Gabby, Anastasia!!! The Dream Team, The Fantastic Four, the best to ever do it!!!!! I love how energetic you guys are and I can't say it enough, but the energy you guys have is INFECTIOUS! Keep being amazing, you guys make such a difference, it's impossible to leave Starbucks without a smile. God Bless you guys!
Atmosphere: 5
Food: 5
Service: 5
Olatokunbo Daramola, Jr.
It would’ve been 5 stars, can someone please explain why I was told that there is no bathroom, but I can see a sign in plain sight that lists that there is a bathroom?? Are customers not allowed to use bathroom at Starbucks locations?
Atmosphere: 4
Food: 4
Service: 4
jessica konasiewicz
Asked for a special Chai and got a free small hot cocoa ? for my wife...loved
Atmosphere: 5
Food: 5
Service: 5
Kaberra Nobles
I don't like this location because there's still not a dine in area, only pick up. why haven't they put back the seating area? this is why I stopped coming here it's been this way since the pandemic hit us.
I went it to get a hot chocolate with other sandwiches. Jamie ensure to get my hot chocolate right! Providing a awesome customer service with a big smileShe made my morning !!
Atmosphere: 5
Food: 5
Service: 5
Md Abdur Raquib
Good coffee with Gr Icd Mocha. Nice ambience. Helpful staff and service.
Atmosphere: 4
Food: 3
Service: 4
Kelsey Williams
I come here with my dog at least once per week. Some of the employees there are just the most unhelpful and uncaring employees I have ever seen there are a few good ones which is why this is Review is two stars instead of one. Today, I went there with my dog. I placed my order through the mobile app and waited almost 20 minutes for my order, which is fine, no big deal. Then, this guy brings out my order and he has no bag and no stopper for my coffee. I asked him for a bag because I’m walking my dog and cannot hold my things and he literally throws a bag at me and says here you go. Thanks now I’m standing outside, struggling to put my stuff in the bag because again, I have my dog on a leash.
Atmosphere: 2
Food: 3
Service: 1
Irshat
They should have an open restroom and polite employees!!!
Faith
I can’t believe that a tall cup of coffee takes 18 minutes to make. I thought I had plenty of time ordering coffee before work and instead I ended up late. All of the workers were nonchalant taking their sweet time with so many people waiting for their order. I understand Starbucks is all about the experience, but 18 minutes on a single cup of coffee & mobile order at that is just unacceptable.
This Starbucks location is by far the worst I've ever experienced. It's baffling that it has a 4.1-star rating. This isn't a case of entitlement; I worked in customer service for years, and this review stems from a genuine need for improvement. I also know others who have had the same experience at this particular location.This is the 2nd time I've had to contact corporate due to the consistent lack of professionalism from the morning staff.I placed my order on the mobile app at 7:24 and was notified it was ready by 7:27. However, upon arrival, only one of my two drinks was on the mobile order tray. Despite standing there for several minutes, no staff member acknowledged me. Finally, after a few minutes, a worker asked what I was waiting for and my name. (I am not sure why she asked because she didn’t attempt to look up my order). There was an additional coffee and wrap next to the mobile tray, which I stated were most likely mine—she did not nor did anyone else who worked there attempt to look to check if they were my remaining items. Despite my insistence, it took multiple attempts to confirm that the coffee and wrap not on the tray were mine. This ordeal prolonged my visit until 7:47, with no apologies offered.This experience does not align with Starbucks' reputation for excellent service. It's imperative that this particular location addresses its shortcomings.
Atmosphere: 1
Food: 3
Service: 1
This location is terrible I came here with dog I got kicked out because I had a dog with me
Horrible place.
5 stars all around.
Atmosphere: 5
Food: 5
Service: 5
Emily, Jazzi, Gabby, Anastasia!!! The Dream Team, The Fantastic Four, the best to ever do it!!!!! I love how energetic you guys are and I can't say it enough, but the energy you guys have is INFECTIOUS! Keep being amazing, you guys make such a difference, it's impossible to leave Starbucks without a smile. God Bless you guys!
Atmosphere: 5
Food: 5
Service: 5
It would’ve been 5 stars, can someone please explain why I was told that there is no bathroom, but I can see a sign in plain sight that lists that there is a bathroom?? Are customers not allowed to use bathroom at Starbucks locations?
Atmosphere: 4
Food: 4
Service: 4
Asked for a special Chai and got a free small hot cocoa ? for my wife...loved
Atmosphere: 5
Food: 5
Service: 5
I don't like this location because there's still not a dine in area, only pick up. why haven't they put back the seating area? this is why I stopped coming here it's been this way since the pandemic hit us.
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Frappuccino, Caramel Frappuccinos
Horrible attitude and don’t have manners. Corporate needs to invest more money training this
Atmosphere: 1
Service: 1
The "manager" was rude and seemed to have a poor disposition to serve the public. All I went for was a gift card and I will never go in
Atmosphere: 2
Service: 2
Restaurantji Recommends
I went it to get a hot chocolate with other sandwiches. Jamie ensure to get my hot chocolate right! Providing a awesome customer service with a big smileShe made my morning !!
Atmosphere: 5
Food: 5
Service: 5
Good coffee with Gr Icd Mocha. Nice ambience. Helpful staff and service.
Atmosphere: 4
Food: 3
Service: 4
I come here with my dog at least once per week. Some of the employees there are just the most unhelpful and uncaring employees I have ever seen there are a few good ones which is why this is Review is two stars instead of one. Today, I went there with my dog. I placed my order through the mobile app and waited almost 20 minutes for my order, which is fine, no big deal. Then, this guy brings out my order and he has no bag and no stopper for my coffee. I asked him for a bag because I’m walking my dog and cannot hold my things and he literally throws a bag at me and says here you go. Thanks now I’m standing outside, struggling to put my stuff in the bag because again, I have my dog on a leash.
Atmosphere: 2
Food: 3
Service: 1
They should have an open restroom and polite employees!!!
I can’t believe that a tall cup of coffee takes 18 minutes to make. I thought I had plenty of time ordering coffee before work and instead I ended up late. All of the workers were nonchalant taking their sweet time with so many people waiting for their order. I understand Starbucks is all about the experience, but 18 minutes on a single cup of coffee & mobile order at that is just unacceptable.
Atmosphere: 2
Food: 2
Service: 1