Terrible web page experience, couldn’t set a pick up time for the products I wanted to order. Also, why show phone numbers when nobody EVER picks up the telephone. Customer Friendly Rating: C-
Atmosphere: 2
Food: 3
Service: 2
Ruqaya Aserrar
Let me start by saying I go here all the time on my way to work In the hospital, never had issues today I order the same thing caramel hot coffee first she gives me tea then I told her I ordered caramel hot coffee and she started screaming saying that she repeated my order first she had a heavy accent so I don’t know why she’s screaming then she takes the teabag and makes me regular coffee in the same cup as the tea and now I don’t know if I’m drinking coffee or tea my issue was in the wrong order my issue is why are you screaming at the customer mind you she was on the phone in her AirPods the whole time taking the order. If go back and she there I’ll just walk out because I shouldn’t have to get yelled at for getting a cup of coffeeUPDATE:So I went back the next day to speak with a manger because I honestly didn’t feel like I deserve the way she spoke to me while trying to explain my order to her . He listened and gave me my order free of charge which I really appreciated I will return as a customer but like I said before if I walk in and she there I’ll just walk out
Mister Cal
This has to be the worst Dunkin' Donuts in the entire Hudson County
Oran Luft
My go to Dunkin'. I love this place so much and the manager Jasmin is so sweet and always super helpful and she does everything with a smile on her face. I would rate my experience A+ Thanks you Jasmin!
giana palermo
Not only did it take her 10 mins to get off the phone and take my order but she got my order completely wrong. I ordered 1 coffee she charged me for 2 and gave me 2 coffees which were completely wrong. I then ordered a sandwich and hash browns and my sandwich was burnt and no has browns were given to me. So I got overcharged and my entire order was wrong. What a waste of $17 I will never go there again. Horrible customer service for a simple order.
Rosemary
The baristas are awesome, however this location is extremely busy and needs more workers. I waited over 20 min on my way to work to even hit the register. That is way to long when your swinging by on your way to the office. I like this location, it's very convenient but they need more workers to make it viable for people who do not have unlimited time to stand in line. I hate not leaving stellar reviews :-( wish this location was better staffed.
Jorge Cruz
I go there because the Edgewater location is usually very full and it takes a while to get your order in, now I know why so I go to this one to try them out bad idea, the place is empty so I'm assuming everything will be OK, nope the lady behind the counter has such a bad attitude when I order my food she will bag it and throw it does not say anything just goes to the back, even when you pay she does not check the credit machine and give your receipt just bags it does not say anything and goes.
Carlos Camacho
Best coffee
The Commish
Very slow service, gets order wrong a lot.
Josemely Fernandez
There is only one person in the mornings around 7:30am. She is unfriendly and very slow. Waited over 20 minutes just for my order to be taken. Many people leave because the wait time is so long. Even if I have submitted my order via the app - when I arrive it is not ready. They definitely need two or more people in the mornings (a person making the food and another taking orders and completing coffee orders). Very disappointing!!
The food was great and the timing was amazing. The reason why it deserves 2 stars is due to the customer service. The guy literally brought the food to the Register instead of the pickup station so I waited pacing for an odd couple of minutes and when I asked about the food. I was given attitude and mocked and told the food was at the register. I am completely unsatisfied with the service and like I said I gave it 2 stars because the food was great
zevpr
Good place to get donuts a good coffee during the morning and night 27/7
Sheryl T
I find that Dunkin is consistent and their decaf coffee tastes the same from venue to venue. Service was good and I got what I needed.
Terrible web page experience, couldn’t set a pick up time for the products I wanted to order. Also, why show phone numbers when nobody EVER picks up the telephone. Customer Friendly Rating: C-
Atmosphere: 2
Food: 3
Service: 2
Let me start by saying I go here all the time on my way to work In the hospital, never had issues today I order the same thing caramel hot coffee first she gives me tea then I told her I ordered caramel hot coffee and she started screaming saying that she repeated my order first she had a heavy accent so I don’t know why she’s screaming then she takes the teabag and makes me regular coffee in the same cup as the tea and now I don’t know if I’m drinking coffee or tea my issue was in the wrong order my issue is why are you screaming at the customer mind you she was on the phone in her AirPods the whole time taking the order. If go back and she there I’ll just walk out because I shouldn’t have to get yelled at for getting a cup of coffeeUPDATE:So I went back the next day to speak with a manger because I honestly didn’t feel like I deserve the way she spoke to me while trying to explain my order to her . He listened and gave me my order free of charge which I really appreciated I will return as a customer but like I said before if I walk in and she there I’ll just walk out
This has to be the worst Dunkin' Donuts in the entire Hudson County
My go to Dunkin'. I love this place so much and the manager Jasmin is so sweet and always super helpful and she does everything with a smile on her face. I would rate my experience A+ Thanks you Jasmin!
Not only did it take her 10 mins to get off the phone and take my order but she got my order completely wrong. I ordered 1 coffee she charged me for 2 and gave me 2 coffees which were completely wrong. I then ordered a sandwich and hash browns and my sandwich was burnt and no has browns were given to me. So I got overcharged and my entire order was wrong. What a waste of $17 I will never go there again. Horrible customer service for a simple order.
The baristas are awesome, however this location is extremely busy and needs more workers. I waited over 20 min on my way to work to even hit the register. That is way to long when your swinging by on your way to the office. I like this location, it's very convenient but they need more workers to make it viable for people who do not have unlimited time to stand in line. I hate not leaving stellar reviews :-( wish this location was better staffed.
I go there because the Edgewater location is usually very full and it takes a while to get your order in, now I know why so I go to this one to try them out bad idea, the place is empty so I'm assuming everything will be OK, nope the lady behind the counter has such a bad attitude when I order my food she will bag it and throw it does not say anything just goes to the back, even when you pay she does not check the credit machine and give your receipt just bags it does not say anything and goes.
Best coffee
Very slow service, gets order wrong a lot.
There is only one person in the mornings around 7:30am. She is unfriendly and very slow. Waited over 20 minutes just for my order to be taken. Many people leave because the wait time is so long. Even if I have submitted my order via the app - when I arrive it is not ready. They definitely need two or more people in the mornings (a person making the food and another taking orders and completing coffee orders). Very disappointing!!
Restaurantji Recommends
Open during squall weather ?
The food was great and the timing was amazing. The reason why it deserves 2 stars is due to the customer service. The guy literally brought the food to the Register instead of the pickup station so I waited pacing for an odd couple of minutes and when I asked about the food. I was given attitude and mocked and told the food was at the register. I am completely unsatisfied with the service and like I said I gave it 2 stars because the food was great
Good place to get donuts a good coffee during the morning and night 27/7
I find that Dunkin is consistent and their decaf coffee tastes the same from venue to venue. Service was good and I got what I needed.
Awesome