Avoid this place at all costs. Like many others I booked my daughter's Sweet 16 prior to the pandemic in 2020. Without notice or warning they closed their doors and never refunded me the over $9,000 I had paid for the event. 2 years later I'm still trying to get refunded.
Humberto Alves
Stay away!!! I left a deposit of $2K for a party prior to Covid outbreak then they closed there doors and never refunded my money.
Bob Boni
Give that deposit back, you bunch of thieves. Shame on you. Hope all your food spoils by an act of God.
Stacy McColley Favre
You Suck When You Keep $3,500 from a babyshower that couldn’t be attended when Covid shut everything down. Not even offering a discounted refund or a New Date…
Ost Cakes
Beware doing business with them , they will steal your money in a heartbeat!!!
Francetta Minter
The staff was responsive until the Coronavirus hit then NOTHING! No email response, no voice mail response, no response via social media. What are they doing with everyone's money they have for events from March until now? Most venues I know have reached out to all their clients, this venue just left us all wondering
Donna Marsac Lauro
I booked my daughter’s communion here which was supposed to happen on April 25...it was canceled due to Covid and I still have not been able to get back my $2500 deposit. The office is closed and you cannot get anyone on the telephone. They only respond to emails... mostly saying they are closed until further notice and the accounts department is not open “yet” to give my deposit back. I’m getting frustrated.
Sly P.
Horrible!!!! This was a second party we have thrown at The Castle.. first one was good, second one horrendous! It was my sons christening party. We had about 85 people attend.. the hall was dirty, carpets not vacuumed, tables were so old and had staples and holes see though the linens. The hall that leads into the room had spiders and spider webs ... the food was poorly displayed, steaks were so hard and overcooked that is was impossible to eat, my kids and guests asked for replacement.. the cake was cut into chunks and placed on the side table, also they just brought out plastic forks and left them in the box.. I was so embarrassed and disappointed! I will never ever come back to the Castle. They also served our guests bagel bites!!! How humiliating!!!!!! staff is rude and incompetent, except for Laura ( she is very sweet). For $70 a plate this was a horrible experience... my whole family is so embarrassed !!!! Take your money and business somewhere else!
Mariam S.
My coworker was just there to help set up for a party that was being held at this location. Not only did the owner/manager give my coworker a bad attitude when HELPING their staff set up for THEIR party, but constantly kept saying 'get out of my kitchen.' Our job was only to deliver the food to the banquet, not set it up. The host had asked my coworker to help set up, so out of then kindness of my coworker's heart, he helped. Working in a restaurant or a banquet is difficult, we can speak from experience. There was no reason to be rude for helping out.
Neema K.
Thank you from the bottom of our hearts for providing such amazing services at our daughter's Baby shower. The Castle is beautifully decorated and is a gorgeous venue for holding special events. Bukhara Grill's food was amazing, and you provided a lot more than what we asked for! Everyone loved the appetizers and meal and are still raving about it. The bartending with Sangrias and Mango Lassi was amazing! Your service was excellent, and we could not have asked for anything better! You and your team are wonderful at what you do and surely know how to make your clients feel special. You made sure that our day was stress-free, and we appreciate it. "Thank you! Thank you! Thank you! .......indeed we can't thank you enough! It was truly a memorable event and the entire credit goes to you and your staff. We would highly recommend your services to anyone! Thanks again. Neema & Mahesh Kulkarni
I went here for a staff luncheon and I expected a lot more since I had heard such great things about it. The parking lot is tiny and the off site parking is a good walk especially if you are wearing heels. The bathroom has 3 stalls and one was out of order. The food was decent but nothing that was so worthwhile that I need to go back. I really did enjoy the roasted potatoes though. The decor was nice and neutral.
Joao Nunes
Good night
Diego M.
Pretty awesome place to book a party. I've been to two events here and have always enjoyed the food.
Greg H.
Ok so we just went there for a wedding. The venue was bad, the DJ was horrible, the camera guy used his phone camera- so you get the idea- everything was low budget. So now to the reason for the poor review of the venue. Arrival time was 3- or so the invitation said- got there they were setting up at 3 still. The buffet hors D'oeuvres were put out like 5 mins before they introduced the couple 1 hr after you were said to arrive. There was a coke and water pitcher on the table. There was no juice for the kids. The water pitcher never was replenished during the event. Then we did get a pitcher of Sangria- it was watered down and lacked any real flavor. The food was ahhh and presentation was even worse. Asked for more bread- still waiting on that one. The soup was gritty and lacking any flavor or spice. The food was not presentible. Thr shrimp was rubbery and bland. The sides were put on the tables 15-20 minutes prior to the entrees and your plates. The chicken francaise never was given out not real sure why it was offered as a option. The fish reeked,was not good and couldn't be remove it from my plate fast enough. The steak was edible at best, but only gave you a butter knife to cut it- but really wasn't tender enough to be cut by a butter knife. The children didn't get plates unless you asked for them, and they never got their chicken nuggets they were offered. The wait staff 5 mins after giving you the food was every 3 mins after that asking if you were done so they could take your plate. The cake was handed out with plastic forks. Only wedding ever been to for which I was home by 9 pm, hungry and completely sober. The bathrooms were clean. At least no food poisoning, but seriously even if your looking to cut costs look elsewhere to book your event.
Tom S.
I had read that the service was bad but it looked like a cool place so we checked it out for lunch when we weren't in a hurry. The place was open but completely empty. I asked one of the event staff if it was open for lunch. She said she wasn't sure so she paged someone. We stood around for about 5 minutes until we said it wasn't a big deal and said we'd come back another day. She paged again and our server came out. OK, we're not in a hurry so we sat down. A review mentioned lunch specials. There weren't any, just the regular dinner menu. We ordered a half pitcher of sangria because a review mentioned it as well. The server brought us a full pitcher, but she didn't speak English so we let it go. It tasted like jungle juice from a college party. Cheap booz and wine. We could only stomach 1 glass. Server also didn't take our food order. Finally she comes back with bread and takes our order. I asked for the bife a Portuguese, since someone mentioned it in a review. 40 minutes later the food came out. Again we're the only ones here. The food wasn't bad at all. Steak was cooked perfectly and had some flavor. We ate pretty quick because we'd already been there for an hour now. The server returned and we asked for the check. 10 minutes later she came back with the desert menu. We just want the check... She left and never came back. We waited for 20 minutes, left some cash on the table, and walked out. An hour and a half for a 1 course lunch is absolutely ridiculous especially when we're the only people there. If you can't support lunch, don't be open for lunch and don't hold us hostage.
Avoid this place at all costs. Like many others I booked my daughter's Sweet 16 prior to the pandemic in 2020. Without notice or warning they closed their doors and never refunded me the over $9,000 I had paid for the event. 2 years later I'm still trying to get refunded.
Stay away!!! I left a deposit of $2K for a party prior to Covid outbreak then they closed there doors and never refunded my money.
Give that deposit back, you bunch of thieves. Shame on you. Hope all your food spoils by an act of God.
You Suck When You Keep $3,500 from a babyshower that couldn’t be attended when Covid shut everything down. Not even offering a discounted refund or a New Date…
Beware doing business with them , they will steal your money in a heartbeat!!!
The staff was responsive until the Coronavirus hit then NOTHING! No email response, no voice mail response, no response via social media. What are they doing with everyone's money they have for events from March until now? Most venues I know have reached out to all their clients, this venue just left us all wondering
I booked my daughter’s communion here which was supposed to happen on April 25...it was canceled due to Covid and I still have not been able to get back my $2500 deposit. The office is closed and you cannot get anyone on the telephone. They only respond to emails... mostly saying they are closed until further notice and the accounts department is not open “yet” to give my deposit back. I’m getting frustrated.
Horrible!!!! This was a second party we have thrown at The Castle.. first one was good, second one horrendous! It was my sons christening party. We had about 85 people attend.. the hall was dirty, carpets not vacuumed, tables were so old and had staples and holes see though the linens. The hall that leads into the room had spiders and spider webs ... the food was poorly displayed, steaks were so hard and overcooked that is was impossible to eat, my kids and guests asked for replacement.. the cake was cut into chunks and placed on the side table, also they just brought out plastic forks and left them in the box.. I was so embarrassed and disappointed! I will never ever come back to the Castle. They also served our guests bagel bites!!! How humiliating!!!!!! staff is rude and incompetent, except for Laura ( she is very sweet). For $70 a plate this was a horrible experience... my whole family is so embarrassed !!!! Take your money and business somewhere else!
My coworker was just there to help set up for a party that was being held at this location. Not only did the owner/manager give my coworker a bad attitude when HELPING their staff set up for THEIR party, but constantly kept saying 'get out of my kitchen.' Our job was only to deliver the food to the banquet, not set it up. The host had asked my coworker to help set up, so out of then kindness of my coworker's heart, he helped. Working in a restaurant or a banquet is difficult, we can speak from experience. There was no reason to be rude for helping out.
Thank you from the bottom of our hearts for providing such amazing services at our daughter's Baby shower. The Castle is beautifully decorated and is a gorgeous venue for holding special events. Bukhara Grill's food was amazing, and you provided a lot more than what we asked for! Everyone loved the appetizers and meal and are still raving about it. The bartending with Sangrias and Mango Lassi was amazing! Your service was excellent, and we could not have asked for anything better! You and your team are wonderful at what you do and surely know how to make your clients feel special. You made sure that our day was stress-free, and we appreciate it. "Thank you! Thank you! Thank you! .......indeed we can't thank you enough! It was truly a memorable event and the entire credit goes to you and your staff. We would highly recommend your services to anyone! Thanks again. Neema & Mahesh Kulkarni
Restaurantji Recommends
I went here for a staff luncheon and I expected a lot more since I had heard such great things about it. The parking lot is tiny and the off site parking is a good walk especially if you are wearing heels. The bathroom has 3 stalls and one was out of order. The food was decent but nothing that was so worthwhile that I need to go back. I really did enjoy the roasted potatoes though. The decor was nice and neutral.
Good night
Pretty awesome place to book a party. I've been to two events here and have always enjoyed the food.
Ok so we just went there for a wedding. The venue was bad, the DJ was horrible, the camera guy used his phone camera- so you get the idea- everything was low budget. So now to the reason for the poor review of the venue. Arrival time was 3- or so the invitation said- got there they were setting up at 3 still. The buffet hors D'oeuvres were put out like 5 mins before they introduced the couple 1 hr after you were said to arrive. There was a coke and water pitcher on the table. There was no juice for the kids. The water pitcher never was replenished during the event. Then we did get a pitcher of Sangria- it was watered down and lacked any real flavor. The food was ahhh and presentation was even worse. Asked for more bread- still waiting on that one. The soup was gritty and lacking any flavor or spice. The food was not presentible. Thr shrimp was rubbery and bland. The sides were put on the tables 15-20 minutes prior to the entrees and your plates. The chicken francaise never was given out not real sure why it was offered as a option. The fish reeked,was not good and couldn't be remove it from my plate fast enough. The steak was edible at best, but only gave you a butter knife to cut it- but really wasn't tender enough to be cut by a butter knife. The children didn't get plates unless you asked for them, and they never got their chicken nuggets they were offered. The wait staff 5 mins after giving you the food was every 3 mins after that asking if you were done so they could take your plate. The cake was handed out with plastic forks. Only wedding ever been to for which I was home by 9 pm, hungry and completely sober. The bathrooms were clean. At least no food poisoning, but seriously even if your looking to cut costs look elsewhere to book your event.
I had read that the service was bad but it looked like a cool place so we checked it out for lunch when we weren't in a hurry. The place was open but completely empty. I asked one of the event staff if it was open for lunch. She said she wasn't sure so she paged someone. We stood around for about 5 minutes until we said it wasn't a big deal and said we'd come back another day. She paged again and our server came out. OK, we're not in a hurry so we sat down. A review mentioned lunch specials. There weren't any, just the regular dinner menu. We ordered a half pitcher of sangria because a review mentioned it as well. The server brought us a full pitcher, but she didn't speak English so we let it go. It tasted like jungle juice from a college party. Cheap booz and wine. We could only stomach 1 glass. Server also didn't take our food order. Finally she comes back with bread and takes our order. I asked for the bife a Portuguese, since someone mentioned it in a review. 40 minutes later the food came out. Again we're the only ones here. The food wasn't bad at all. Steak was cooked perfectly and had some flavor. We ate pretty quick because we'd already been there for an hour now. The server returned and we asked for the check. 10 minutes later she came back with the desert menu. We just want the check... She left and never came back. We waited for 20 minutes, left some cash on the table, and walked out. An hour and a half for a 1 course lunch is absolutely ridiculous especially when we're the only people there. If you can't support lunch, don't be open for lunch and don't hold us hostage.