I tried to place an order over the phone and I was placed on hold for more than 20 minutes.Another time I placed an order online and wanted to update my order with a small change so I called the location just to be put on hold for another 30 mins. I spoke to the employee and he confirmed he has the change added to the order. By the time I was provided with the old order and when I told them I called to remind about the change he told me to wait another 50 mins to get the updated order.Would not recommend going here again.
Atmosphere: 1
Food: 1
Service: 1
Margarita H
The The rudest customer service I’ve ever experienced not only that I pre-pay for my order. When I got there, they gave me my food, then chased me out the door and told me no we refunded it and it’s actually gonna be more money when I already paid for my order will never be going back.
Matt Murphy
Pure Garbage Service , I placed an order on line-over 20m minutes late and I am down the block from them -EmbarrassingI told the filthy girl on phone to cancel and she did not even care .Never again -Stay away from that filthy pizza hut that girl I spoke to must be smelly and filthy and does'nt even care
Service: 1
Aasiyah
I had ordered a cheese pizza with onions and EXTRA CHEESE. When I got the pizza it was clear that they did not put extra cheese and still I got charged for it. I called customer service hoping for a refund, they put me on hold for a long time, I called again, still put me on hold for a long time. The atmosphere is dead. There is very few people working and little to no people in the restaurant. I don't know what has happened, it used to be so nice.
Atmosphere: 4
Food: 4
Service: 1
Scott M
Management is cooll. Pizza is always on
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Supreme Pan Pizza, Pepperoni Pizza, Breadsticks, Cinnabon Mini Rolls
Michael Kouyoumdjian
Can't eat inside anymore but still that OG pizza hut taste!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Pepperoni and Canadian Bacon, Breadsticks
Amit Bhatia
Wasted 2 hours of our time. Sent our order to wrong person, and then after 2 hours on NBA all star night when we have a party and ordered $150 worth of food, canceled last minute. We called them and the manager accepted absolutely no responsibility. Terrible restaurant.
Atmosphere: 1
Food: 1
Service: 1
BAMS VIEW
Avoid at all cost, undercooked, ghetto staff and disgusting place. Dont ask for napkins. They will give you a nasty attitude. This was a craving that was met with disappointment.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pepperoni and Canadian Bacon
Blanca Irizarry
Do not order from this Pizza Hut if you’re looking to get pizza on Super Bowl sunday or any other special events. Horrible service if you can’t handle special events like the Super Bowl just close. Tried to be understanding but it’s ridiculous people spend over $40 and starve not to get anything.
C. A. George
I am writing to inform you about an incident at your Pizza Hut location at 536 Market Street, Saddlebrook New Jersey on February 24, 2024.I ordered $40 worth of food at 3:43 PM online. I submitted my pick up time at 4:15 PM. I showed up at 4 PM and was unable to pay online. I was told by DANIEL there are occasional glitches on the app, so I paid in person. I was then told I would have to wait due to some kitchen problem I didn't understand.Well, I waited, and waited, and waited. The restaurant was empty and the only person waiting before me finally left.DANIEL continually apologized and I finally sat down in the desolate restaurant.At 4:30, 45 minutes later from my initial order, a 30 minute wait, and 15 minutes past my promised time, I was given my cold pizza and petrified wings. I asked DANIEL "surely you'll throw in bread sticks for the inconvenience." (Personally, I don't care for the breadsticks,) but surely I was deserved something for my inconvenience.DANIEL empathetically said he couldn't and brought out the manager. I explained I waited 15 extra minutes past my pick up time for pizza that was now cold, and unfresh wings. She made some excuse I couldn't understand because of her mumbling, and she wasn't articulate. All I could say was "and that's my problem why?" I asked her name. She said "CESHA". I can describe she was a short, chubby, light skinned African American.On your website you have pick up times. I SPECIFICALLY put 30 minutes later to ensure satisfaction. I was not satisfied having to reheat my food and NOT being compensated for mistake on behalf of PIZZA HUT NOR by the Pizza Hut manager. She displayed an air of an "oh well attitude."Throughout the inconvenience, DANIEL continued to smile at me, and was more than pleasant, and subliminally empathetic. If not for DANIEL'S behavior, this letter would have been more ascerbic.I've tried this location several times, and there always seems to be a problem. This is the closest Pizza Hut to me otherwise I would definitely travel to another location.Please resolve this and I look forward to hearing from you about a resolution.
The food was not prepared correctly. The pizza was not cooked all the way and they don’t pay attention to detail.
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Cheese Pizza
Radoslaw Jachimowicz
No more plates with
Atmosphere: 3
Service: 3
SP Lightworker
This "Pizza Hut" has the potential to become something better, I really hope we have dine in soon, the bushes where the sign is at the front, needs to be trimmed, either some landscapers or something, we also need to have more lights in the parking lot, it is for safety for the employees, and the customers, take this into consideration, thank you, UPDATE: I also like that they put Halloween decorations up.. ??
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Pepperoni Pizza, Cheese Pizza
lovely one
Sadly on the inside looks horrible.
Atmosphere: 1
Food: 4
Service: 3
Dove Love
It's like you dine in.
Atmosphere: 1
Food: 4
Service: 4
Recommended dishes: Supreme Pan Pizza, Buffalo Wings and Fries, Garlic Rolls, Hershey's Triple Chocolate Brownie, The Works Pizza, Cheese Pizza, Breadsticks, Meat Lovers Pizza, Ultimate Chocolate Chip Cookie, Cheese Sticks, Boneless Wings, Buffalo Chicken Pizza, Sides, Fries
I tried to place an order over the phone and I was placed on hold for more than 20 minutes.Another time I placed an order online and wanted to update my order with a small change so I called the location just to be put on hold for another 30 mins. I spoke to the employee and he confirmed he has the change added to the order. By the time I was provided with the old order and when I told them I called to remind about the change he told me to wait another 50 mins to get the updated order.Would not recommend going here again.
Atmosphere: 1
Food: 1
Service: 1
The The rudest customer service I’ve ever experienced not only that I pre-pay for my order. When I got there, they gave me my food, then chased me out the door and told me no we refunded it and it’s actually gonna be more money when I already paid for my order will never be going back.
Pure Garbage Service , I placed an order on line-over 20m minutes late and I am down the block from them -EmbarrassingI told the filthy girl on phone to cancel and she did not even care .Never again -Stay away from that filthy pizza hut that girl I spoke to must be smelly and filthy and does'nt even care
Service: 1
I had ordered a cheese pizza with onions and EXTRA CHEESE. When I got the pizza it was clear that they did not put extra cheese and still I got charged for it. I called customer service hoping for a refund, they put me on hold for a long time, I called again, still put me on hold for a long time. The atmosphere is dead. There is very few people working and little to no people in the restaurant. I don't know what has happened, it used to be so nice.
Atmosphere: 4
Food: 4
Service: 1
Management is cooll. Pizza is always on
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Supreme Pan Pizza, Pepperoni Pizza, Breadsticks, Cinnabon Mini Rolls
Can't eat inside anymore but still that OG pizza hut taste!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Pepperoni and Canadian Bacon, Breadsticks
Wasted 2 hours of our time. Sent our order to wrong person, and then after 2 hours on NBA all star night when we have a party and ordered $150 worth of food, canceled last minute. We called them and the manager accepted absolutely no responsibility. Terrible restaurant.
Atmosphere: 1
Food: 1
Service: 1
Avoid at all cost, undercooked, ghetto staff and disgusting place. Dont ask for napkins. They will give you a nasty attitude. This was a craving that was met with disappointment.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pepperoni and Canadian Bacon
Do not order from this Pizza Hut if you’re looking to get pizza on Super Bowl sunday or any other special events. Horrible service if you can’t handle special events like the Super Bowl just close. Tried to be understanding but it’s ridiculous people spend over $40 and starve not to get anything.
I am writing to inform you about an incident at your Pizza Hut location at 536 Market Street, Saddlebrook New Jersey on February 24, 2024.I ordered $40 worth of food at 3:43 PM online. I submitted my pick up time at 4:15 PM. I showed up at 4 PM and was unable to pay online. I was told by DANIEL there are occasional glitches on the app, so I paid in person. I was then told I would have to wait due to some kitchen problem I didn't understand.Well, I waited, and waited, and waited. The restaurant was empty and the only person waiting before me finally left.DANIEL continually apologized and I finally sat down in the desolate restaurant.At 4:30, 45 minutes later from my initial order, a 30 minute wait, and 15 minutes past my promised time, I was given my cold pizza and petrified wings. I asked DANIEL "surely you'll throw in bread sticks for the inconvenience." (Personally, I don't care for the breadsticks,) but surely I was deserved something for my inconvenience.DANIEL empathetically said he couldn't and brought out the manager. I explained I waited 15 extra minutes past my pick up time for pizza that was now cold, and unfresh wings. She made some excuse I couldn't understand because of her mumbling, and she wasn't articulate. All I could say was "and that's my problem why?" I asked her name. She said "CESHA". I can describe she was a short, chubby, light skinned African American.On your website you have pick up times. I SPECIFICALLY put 30 minutes later to ensure satisfaction. I was not satisfied having to reheat my food and NOT being compensated for mistake on behalf of PIZZA HUT NOR by the Pizza Hut manager. She displayed an air of an "oh well attitude."Throughout the inconvenience, DANIEL continued to smile at me, and was more than pleasant, and subliminally empathetic. If not for DANIEL'S behavior, this letter would have been more ascerbic.I've tried this location several times, and there always seems to be a problem. This is the closest Pizza Hut to me otherwise I would definitely travel to another location.Please resolve this and I look forward to hearing from you about a resolution.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The food was not prepared correctly. The pizza was not cooked all the way and they don’t pay attention to detail.
Atmosphere: 2
Food: 1
Service: 2
Recommended dishes: Cheese Pizza
No more plates with
Atmosphere: 3
Service: 3
This "Pizza Hut" has the potential to become something better, I really hope we have dine in soon, the bushes where the sign is at the front, needs to be trimmed, either some landscapers or something, we also need to have more lights in the parking lot, it is for safety for the employees, and the customers, take this into consideration, thank you, UPDATE: I also like that they put Halloween decorations up.. ??
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Pepperoni Pizza, Cheese Pizza
Sadly on the inside looks horrible.
Atmosphere: 1
Food: 4
Service: 3
It's like you dine in.
Atmosphere: 1
Food: 4
Service: 4
Recommended dishes: Supreme Pan Pizza, Buffalo Wings and Fries, Garlic Rolls, Hershey's Triple Chocolate Brownie, The Works Pizza, Cheese Pizza, Breadsticks, Meat Lovers Pizza, Ultimate Chocolate Chip Cookie, Cheese Sticks, Boneless Wings, Buffalo Chicken Pizza, Sides, Fries