The hotel itself is very nice and conveniently located. We had a digital room key so that we didn’t have to go to the desk when we arrived. Unfortunately, because our room was on an executive floor, we were not able to go to that floor without a key that would work on the elevator. Our digital key did not allow us to access our floor. We were fortunate that somebody else had a key that would let us go to the seventh floor. We then went and got a physical key from the front desk. Not a big deal but hardly seamless. Later in the evening, we join friends in the bar and it was very nice. The next morning we went down to grab a cup of coffee. We were very unpleasantly surprised to learn that we had to pay five dollars per cup of coffee. When we asked if we could get free refills, at least, the answer was a firm no. Very disappointing. It is truly shocking that something that most hotels give away for free costs nearly twice as much as it does at Starbucks and they don't even give free refills at the Hilton. Ruined the whole experience.
OldGuyfromBay
I stayed at the Short Hills Hilton to attend a high school reunion. It's a nice upscale hotel. My 5th floor room was comfortable. The underground parking garage is a little tricky to navigate but I got the hang of it. The staff were friendly and professional. It was very convenient to have the reunion at the same location as the hotel. My only (minor) gripe was the price of the breakfast items in their restaurant. Maybe $18 oatmeal and $38 buffet is standard at upscale hotels these days, but they seemed high to me.
Susie H
From check in to check out excellent service. Easy access to freeway. Centrally located for families, shopping and restaurant. 20 min away from Seton Hall University. I will return again. Plus, no need to bring your bathroom supplies. All equipped.
EdinDC
This was another in a continuing line of bad Hilton stays since I became a Diamond member of Hilton Honors. This is particularly sad as I used to be a very loyal Hilton guest and always felt their hotels - while a bit dowdier than their competitors - usually excelled in terms of customer service and hospitality. From my stay here at the Hilton Short Hills, that is clearly no longer the case. My stay started badly upon arrival and unloading my car directly in front of the hotel and found no bell staff or luggage carts anywhere. Ducked my head inside to ask for a cart only to find the bellman chatting away completely oblivious to the fact that he had a job to do. After getting my luggage onto a cart, I was greeted by the woman at the front desk coldly with, “what can I help you with.” There was no eye contact, no greeting, no warmth and absolutely zero hospitality. I felt about as welcome as a rotting fish. She very obligingly thanked me for being a Diamond member, and told me she was giving me access to the Executive Lounge. She didn’t mention a room upgrade, so I did. I asked if I had been upgraded to a room on the executive lounge floors and she said I had not. I said i just checked and was still being offered 6 different rooms on the executive floor for a paid upgrade and asked why these weren’t available upgrades for me as a Diamond member. She simply reiterated that no upgrades were available. Okay then….(Hilton: Why do you offer upgrades to Diamond members only to so rarely make them available? It becomes a source of real disappointment and creates a negative impression from the start. If you really can’t or don’t choose to offer upgrades to your Diamond members when available then stop telling us you are….it is not smart.) Additionally she failed to explain that the executive lounge closes early on friday and is not opened on weekends. We checked out early, but didn’t know if we were supposed to get an F&B credit or continental breakfast in the restaurant. The hotel’s common areas and rooms are fairly well appointed and tasteful. The room was a decent size and the bed was comfortable. The bathroom was okay, but the shower was not great. They also don’t put a glass or plastic tumbler in the bathroom. This is an annoying trend in the hotel industry and I don’t get it. Doesn’t everyone need a cup or glass in the bathroom when brushing their teeth or taking a pill? I went up to the executive lounge thursday evening to check it out. Went to have a canned soda, but wanted it on ice, I asked the woman attendant if there was ice there. She said no, but that there was an ice bucket in my room and an ice machine on each floor. okay. again, is that really the response that Hilton or the manager of that hotel thinks is the correct answer? Overall this was a disappointing stay at a poorly managed hotel. We’ll stay elsewhere next time we are in the vicinity.
Meander553733
I was made to feel very unwelcome at check in . I stayed at Hilton Shorthills to attend the wedding of a close relative, who had booked many rooms at Hilton . At check in , the staff at the front desk gave me the wrong wedding guest welcome gift bag , which was to be given to people who attended the wedding ! It actually belonged to another wedding party !! I did not realize this, went to the room and when I started eating the goodies , realized I had been given the wrong bag. So I went down to the front desk and when I told them this , I was rudely told that I would not be given the right bag till I brought the wrong bag of goodies down . I pointed out that it was opened but they still insisted I bring it down before giving me the right bag . So I went up to bring the wrong bag of goodies down . By the time I could repack the wrong bag the staff had given me , there was knock on my door . It was the person from the front desk , rudely demanding that I give the bag of goodies that she had given me . I had a Do Not Disturb sign but she knocked anyway !! What kind of a hotel ignores a Do Not Disturb sign ? I told her to give me some time to repack the goodies which I had half eaten and which she now wanted back . She was aggressive ! Please do remember that she was the one who had given me the wrong welcome bag in the first place and I was honest enough to point this out ! I will always associate Hilton with this bad experience . I was traumatized and badly shaken emotionally and was crying at her rude treatment. Is this how Hilton welcomes people ? I have travelled extensively all over the world and have never ever been subjected to this kind of treatment by any hotel ! In fact , I have never ever been subjected to this kind of treatment anywhere at all !
Paul G
Pro: Bed was comfortable Service was good from staff Pool area nice Cons: Was placed in an interconnected room without being advised; there was noise every night clearly audible from next room. Soundproofing not sufficient Ate in hotel bar each night (restaurant not open). Food and drinks were overpriced and food was overly salty. Bar temperature was cold. Service was good but very slow.
CJDMOTrip
The location of the hotel is close and convenient to dining, shopping, and Newark airport. For years it was known as a luxury hotel with an award-winning spa with clean, up-to-date rooms and catering and space for the dream wedding. While staying for business in September and June, I noticed a change. The self parking lot was dark and a bit hard to reach. The check-in process was relatively swift and normal however the room was not up to par. The internet would not connect or function and the television would not turn on. Since it was after 10 pm, and a long travel day, I did not alert maintenance. When checking out at 7 am the next morning I explained my disappointment to the employee at the front desk who was neutral to the incident and proceeded to provide me with instructions on how to use the internet. (I was checking out.) When I restated my disappointment she informed me that my booking provider would provide me with a receipt for my stay. My recommendation to future travelers is to inquire if the internet or tv is functioning in the room prior and to arrive earlier in the day if your schedule permits.
I7651GOjosephl
Good breakfast but otherwise mediocre hotel experience. Pool and hot tub need cleaning, sink didn't drain properly in the room. Post visit I needed to pick something up I left. Experience was TERRIBLE. Went to pick it up and after waiting 45 minutes was told the computer was broke. And I couldn't pick up my items. Came back days later and called ahead (which they told me to do) so it would be ready. Showed up and still had to wait almost 30 minutes. And even then only got my things because the front desk attendant went down to security himself. Not sure what's going on there but how does it take 90 minutes plus 2 full round trips to pick up lost and found?!
ShowMeJohn
Hilton Short Hills is very accommodating and all staff very helpful, as well as professional. I found the rooms very comfortable, the staff very pleasant and an overall good experience. The location was good for us, as we were attending an event not extremely far away. The hotel dining was very good. Slightly pricey, but food was great and if you need to eat nearby, prices not terribly out of line. Woody was very helpful at check-in and navigated my two room, different day arrival promptly and without error while remaining extremely calm and friendly doing it. Keesha checked me out on departure and made sure our stay had been good. Ana, in the restaurant, was extremely friendly and provided great service. Hotel is not far from many things. We had a few hours to spare each day we were there and found plenty to choose from.
RJLDK
Very good hotel. Well located and well maintained. Rooms are large and well appointed. They prepare food to go and there are benches close to the hotel for those prefer social distancing. The swimming pool and gym are well run.
The management here deserves the lowest possible rating. I arrived here on July 5 for a 4 night stay with my daughter and disable son. He requires a wheelchair for ambulating. My reservation was made well in advance. We were visiting family in the area and looked forward to outdoor pool time. On arrival there was a man at the entrance who I assumed would help with baggage. He disappeared into the building. My daughter and I helped my son into his wheelchair. The wheelchair was in the trunk and we had to remove the luggage to get it out. We made two trips into the lobby got to the registration desk. It was warm in the lobby and now saw fans at the desk. I inquired about what was going on. We were then told the ac was down and had been for three days. I told them I couldn’t stay here . They offered to cancel my reservation and handed me a paper with two hotels listed. One not a Hilton and in Elizabeth. The other in Parsippany at an Embassy Suites now a Hilton brand. I asked them to call and see if there was a handicapped accessible room. They said we can’t do that you go do it yourself. After protesting that was not good customer service the clerk helped me out. I also inquired why I had not been informed earlier about the lack of air conditioning. I had received a message that morning welcoming to the hotel as if nothing was amiss. The reservation got made we went on our way. Not one person offered to help us get the luggage and the wheelchair back to the car. To add insult to this about an hour after we left got an email informing me that the ac was down and offered to cancel our reservation. I am a Hilton honors member. When I travel I stay at Hilton. What a disappointment. Much of this could have been averted with proper management.The lovely Short Hills Hilton where I stayed and dine several year ago is not the same. Hilton you are not well represented by this facility.
Nancy J
The ground level staff tries very hard to protect their guests and give quality service. Their are proud to work for Hilton. However, ensure you understand when booking over the phone or online every hold and incidental fee that will be charged your account at check-in which will differ according to debit card or credit card and the online quotes hide those fees in the fine print and indicate they may vary. His charges are sus to your account info at check-in. My last check-in required over $600 additional from what I was quoted over the phone, and I was required to make the reservation either online or through the Hilton Honors telephone system. The front desk would not make the reservation. And there is always a difference between my reservation and what they want at the front desk. Also, check your telephone charges, your dining room charges and Hilton honors credits daily. My last bill varied for the restaurant credits by over $80 which were not credited to my account. Another guest told me he was charged for phone calls and overcharged additional fees in the restaurant that he never incurred. I did not even check my telephone charges which were substantial, considering my cell phone was locked in my car. One phone call, relatively brief, cost over $53. My phone calls were exorbitant and I am seriously concerned how many were accurately billed. I am a stockholder and the diamond member and I will not return to this hotel until there’s a different general manager and I’m sure he’s just fine with that. Buyer beware.. I am a stockholder, and I don’t like how this hotel is currently managed.
kate f
Some aspects were great, others not so much. We found the reception staff unwelcoming and unfriendly whereas the staff in the restaurant and at breakfast were delightful. The room was comfortable, spacious and well designed but the external areas of the hotel including the terrace were highly utilitarian and bland. Some plants on the terrace or at the front of the hotel would be a start. The food was OK and the pool was nice but poorly situated and hard to find initially.
Judy L
If you book an executive level rooms on the weekend, you must know the club floor is closed for the weekend. No one at the hotel bothers to call or email me.Short Hill Hilton has outdated structure, like bathroom door cannot lock, Indoor swimming pool needs to take 2 elevators. Valet parking is expansive . Refund for deposit policy is longer than other hotels.
phoebewillett
I really like this hotel heather on reception went out of her way to make sure we were taken care of as diamond members and guests, a lovely lady who made our stay perfect we checked in early and were given a beautiful room on the executive floor, the executive lounge was good all though it closes at the weekend, the outside pool is lovely and the location is nice enough its opposite a shopping mall of you enjoy shopping, the breakfast was exceptional they have everything on offer the staff were all great the hotel clean and very comfortable and I found the the reception staff lovely a** well as concierge. I will be going back
The hotel itself is very nice and conveniently located. We had a digital room key so that we didn’t have to go to the desk when we arrived. Unfortunately, because our room was on an executive floor, we were not able to go to that floor without a key that would work on the elevator. Our digital key did not allow us to access our floor. We were fortunate that somebody else had a key that would let us go to the seventh floor. We then went and got a physical key from the front desk. Not a big deal but hardly seamless. Later in the evening, we join friends in the bar and it was very nice. The next morning we went down to grab a cup of coffee. We were very unpleasantly surprised to learn that we had to pay five dollars per cup of coffee. When we asked if we could get free refills, at least, the answer was a firm no. Very disappointing. It is truly shocking that something that most hotels give away for free costs nearly twice as much as it does at Starbucks and they don't even give free refills at the Hilton. Ruined the whole experience.
I stayed at the Short Hills Hilton to attend a high school reunion. It's a nice upscale hotel. My 5th floor room was comfortable. The underground parking garage is a little tricky to navigate but I got the hang of it. The staff were friendly and professional. It was very convenient to have the reunion at the same location as the hotel. My only (minor) gripe was the price of the breakfast items in their restaurant. Maybe $18 oatmeal and $38 buffet is standard at upscale hotels these days, but they seemed high to me.
From check in to check out excellent service. Easy access to freeway. Centrally located for families, shopping and restaurant. 20 min away from Seton Hall University. I will return again. Plus, no need to bring your bathroom supplies. All equipped.
This was another in a continuing line of bad Hilton stays since I became a Diamond member of Hilton Honors. This is particularly sad as I used to be a very loyal Hilton guest and always felt their hotels - while a bit dowdier than their competitors - usually excelled in terms of customer service and hospitality. From my stay here at the Hilton Short Hills, that is clearly no longer the case. My stay started badly upon arrival and unloading my car directly in front of the hotel and found no bell staff or luggage carts anywhere. Ducked my head inside to ask for a cart only to find the bellman chatting away completely oblivious to the fact that he had a job to do. After getting my luggage onto a cart, I was greeted by the woman at the front desk coldly with, “what can I help you with.” There was no eye contact, no greeting, no warmth and absolutely zero hospitality. I felt about as welcome as a rotting fish. She very obligingly thanked me for being a Diamond member, and told me she was giving me access to the Executive Lounge. She didn’t mention a room upgrade, so I did. I asked if I had been upgraded to a room on the executive lounge floors and she said I had not. I said i just checked and was still being offered 6 different rooms on the executive floor for a paid upgrade and asked why these weren’t available upgrades for me as a Diamond member. She simply reiterated that no upgrades were available. Okay then….(Hilton: Why do you offer upgrades to Diamond members only to so rarely make them available? It becomes a source of real disappointment and creates a negative impression from the start. If you really can’t or don’t choose to offer upgrades to your Diamond members when available then stop telling us you are….it is not smart.) Additionally she failed to explain that the executive lounge closes early on friday and is not opened on weekends. We checked out early, but didn’t know if we were supposed to get an F&B credit or continental breakfast in the restaurant. The hotel’s common areas and rooms are fairly well appointed and tasteful. The room was a decent size and the bed was comfortable. The bathroom was okay, but the shower was not great. They also don’t put a glass or plastic tumbler in the bathroom. This is an annoying trend in the hotel industry and I don’t get it. Doesn’t everyone need a cup or glass in the bathroom when brushing their teeth or taking a pill? I went up to the executive lounge thursday evening to check it out. Went to have a canned soda, but wanted it on ice, I asked the woman attendant if there was ice there. She said no, but that there was an ice bucket in my room and an ice machine on each floor. okay. again, is that really the response that Hilton or the manager of that hotel thinks is the correct answer? Overall this was a disappointing stay at a poorly managed hotel. We’ll stay elsewhere next time we are in the vicinity.
I was made to feel very unwelcome at check in . I stayed at Hilton Shorthills to attend the wedding of a close relative, who had booked many rooms at Hilton . At check in , the staff at the front desk gave me the wrong wedding guest welcome gift bag , which was to be given to people who attended the wedding ! It actually belonged to another wedding party !! I did not realize this, went to the room and when I started eating the goodies , realized I had been given the wrong bag. So I went down to the front desk and when I told them this , I was rudely told that I would not be given the right bag till I brought the wrong bag of goodies down . I pointed out that it was opened but they still insisted I bring it down before giving me the right bag . So I went up to bring the wrong bag of goodies down . By the time I could repack the wrong bag the staff had given me , there was knock on my door . It was the person from the front desk , rudely demanding that I give the bag of goodies that she had given me . I had a Do Not Disturb sign but she knocked anyway !! What kind of a hotel ignores a Do Not Disturb sign ? I told her to give me some time to repack the goodies which I had half eaten and which she now wanted back . She was aggressive ! Please do remember that she was the one who had given me the wrong welcome bag in the first place and I was honest enough to point this out ! I will always associate Hilton with this bad experience . I was traumatized and badly shaken emotionally and was crying at her rude treatment. Is this how Hilton welcomes people ? I have travelled extensively all over the world and have never ever been subjected to this kind of treatment by any hotel ! In fact , I have never ever been subjected to this kind of treatment anywhere at all !
Pro: Bed was comfortable Service was good from staff Pool area nice Cons: Was placed in an interconnected room without being advised; there was noise every night clearly audible from next room. Soundproofing not sufficient Ate in hotel bar each night (restaurant not open). Food and drinks were overpriced and food was overly salty. Bar temperature was cold. Service was good but very slow.
The location of the hotel is close and convenient to dining, shopping, and Newark airport. For years it was known as a luxury hotel with an award-winning spa with clean, up-to-date rooms and catering and space for the dream wedding. While staying for business in September and June, I noticed a change. The self parking lot was dark and a bit hard to reach. The check-in process was relatively swift and normal however the room was not up to par. The internet would not connect or function and the television would not turn on. Since it was after 10 pm, and a long travel day, I did not alert maintenance. When checking out at 7 am the next morning I explained my disappointment to the employee at the front desk who was neutral to the incident and proceeded to provide me with instructions on how to use the internet. (I was checking out.) When I restated my disappointment she informed me that my booking provider would provide me with a receipt for my stay. My recommendation to future travelers is to inquire if the internet or tv is functioning in the room prior and to arrive earlier in the day if your schedule permits.
Good breakfast but otherwise mediocre hotel experience. Pool and hot tub need cleaning, sink didn't drain properly in the room. Post visit I needed to pick something up I left. Experience was TERRIBLE. Went to pick it up and after waiting 45 minutes was told the computer was broke. And I couldn't pick up my items. Came back days later and called ahead (which they told me to do) so it would be ready. Showed up and still had to wait almost 30 minutes. And even then only got my things because the front desk attendant went down to security himself. Not sure what's going on there but how does it take 90 minutes plus 2 full round trips to pick up lost and found?!
Hilton Short Hills is very accommodating and all staff very helpful, as well as professional. I found the rooms very comfortable, the staff very pleasant and an overall good experience. The location was good for us, as we were attending an event not extremely far away. The hotel dining was very good. Slightly pricey, but food was great and if you need to eat nearby, prices not terribly out of line. Woody was very helpful at check-in and navigated my two room, different day arrival promptly and without error while remaining extremely calm and friendly doing it. Keesha checked me out on departure and made sure our stay had been good. Ana, in the restaurant, was extremely friendly and provided great service. Hotel is not far from many things. We had a few hours to spare each day we were there and found plenty to choose from.
Very good hotel. Well located and well maintained. Rooms are large and well appointed. They prepare food to go and there are benches close to the hotel for those prefer social distancing. The swimming pool and gym are well run.
Restaurantji Recommends
The management here deserves the lowest possible rating. I arrived here on July 5 for a 4 night stay with my daughter and disable son. He requires a wheelchair for ambulating. My reservation was made well in advance. We were visiting family in the area and looked forward to outdoor pool time. On arrival there was a man at the entrance who I assumed would help with baggage. He disappeared into the building. My daughter and I helped my son into his wheelchair. The wheelchair was in the trunk and we had to remove the luggage to get it out. We made two trips into the lobby got to the registration desk. It was warm in the lobby and now saw fans at the desk. I inquired about what was going on. We were then told the ac was down and had been for three days. I told them I couldn’t stay here . They offered to cancel my reservation and handed me a paper with two hotels listed. One not a Hilton and in Elizabeth. The other in Parsippany at an Embassy Suites now a Hilton brand. I asked them to call and see if there was a handicapped accessible room. They said we can’t do that you go do it yourself. After protesting that was not good customer service the clerk helped me out. I also inquired why I had not been informed earlier about the lack of air conditioning. I had received a message that morning welcoming to the hotel as if nothing was amiss. The reservation got made we went on our way. Not one person offered to help us get the luggage and the wheelchair back to the car. To add insult to this about an hour after we left got an email informing me that the ac was down and offered to cancel our reservation. I am a Hilton honors member. When I travel I stay at Hilton. What a disappointment. Much of this could have been averted with proper management.The lovely Short Hills Hilton where I stayed and dine several year ago is not the same. Hilton you are not well represented by this facility.
The ground level staff tries very hard to protect their guests and give quality service. Their are proud to work for Hilton. However, ensure you understand when booking over the phone or online every hold and incidental fee that will be charged your account at check-in which will differ according to debit card or credit card and the online quotes hide those fees in the fine print and indicate they may vary. His charges are sus to your account info at check-in. My last check-in required over $600 additional from what I was quoted over the phone, and I was required to make the reservation either online or through the Hilton Honors telephone system. The front desk would not make the reservation. And there is always a difference between my reservation and what they want at the front desk. Also, check your telephone charges, your dining room charges and Hilton honors credits daily. My last bill varied for the restaurant credits by over $80 which were not credited to my account. Another guest told me he was charged for phone calls and overcharged additional fees in the restaurant that he never incurred. I did not even check my telephone charges which were substantial, considering my cell phone was locked in my car. One phone call, relatively brief, cost over $53. My phone calls were exorbitant and I am seriously concerned how many were accurately billed. I am a stockholder and the diamond member and I will not return to this hotel until there’s a different general manager and I’m sure he’s just fine with that. Buyer beware.. I am a stockholder, and I don’t like how this hotel is currently managed.
Some aspects were great, others not so much. We found the reception staff unwelcoming and unfriendly whereas the staff in the restaurant and at breakfast were delightful. The room was comfortable, spacious and well designed but the external areas of the hotel including the terrace were highly utilitarian and bland. Some plants on the terrace or at the front of the hotel would be a start. The food was OK and the pool was nice but poorly situated and hard to find initially.
If you book an executive level rooms on the weekend, you must know the club floor is closed for the weekend. No one at the hotel bothers to call or email me.Short Hill Hilton has outdated structure, like bathroom door cannot lock, Indoor swimming pool needs to take 2 elevators. Valet parking is expansive . Refund for deposit policy is longer than other hotels.
I really like this hotel heather on reception went out of her way to make sure we were taken care of as diamond members and guests, a lovely lady who made our stay perfect we checked in early and were given a beautiful room on the executive floor, the executive lounge was good all though it closes at the weekend, the outside pool is lovely and the location is nice enough its opposite a shopping mall of you enjoy shopping, the breakfast was exceptional they have everything on offer the staff were all great the hotel clean and very comfortable and I found the the reception staff lovely a** well as concierge. I will be going back