Today I visited this place with my family, we loved the product we bought, it seems like a very nice place, but since nothing is perfect, we were served by a young woman who, apart from not having any manners, also didn't feel like working, apparently, I don't understand how A business owner entrusts something as important as customer service in the hands of someone because you have to remember without customers there is no way to pay the bills including that young woman's salary, well it was the first time and the last time.
Service: 1
Scott Shacknow
Hadn’t ordered from Gencarellis in quite a while. Told delivery in 1 hour. Food arrived 1 hr & 45 minutes. Ice cold. Also very expensive compared to other comparable restaurants in town. AVOID!
Food: 1
Service: 1
john pontrelli
Got two plain pies tonight and I was disappointed. The whole pizza was wet with grease. So much so that the cheese slid off every single slice. I have ever had a pizza where every single slice had the cheese fall off. Will not return for a second order, and will not recommend.
Food: 1
Lena Marie
Mike the owner is really really nice, I met him in T-Mobile. Stopped by the restaurant for the first time and the food was amazing. Highly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Anthony Pizzi (AnthonyPizziNJ)
Great pizza, easy ordering through the Slice app! What’s not to love! 5/5.
Such delicious pizza! Likely my favorite in Wayne!!! ?
Joseph Stambouly
Ordered a chicken cutlet hero which has lettuce, tomatoes, and mayo to start. Asked them to add cheese, onions, peppers, and they left off the lettuce, tomatoes, mayo and o&v. Cutlet was small, chicken dried out, bread was stale. Worst chicken cutlet hero I've ever had. The chicken in the chicken milanese entree was chewy, so either undercookded or old. I asked to speak to the guy who made the sandwich, he wouldnt speak to me. This place has gone downhill, will never order from there again, and I live in the neighborhood. There are a ton of pizzerias in Wayne better than Gencarellis
Atmosphere: 1
Food: 1
Service: 3
D M
I ordered from here for the first time tonight and it will be the last. I bought mozzarella sticks and when they arrived there were two different varieties of frozen, store bought sticks (looks like Farm Rich and maybe Sargento). I would not have paid $9 for this garbage if I knew that’s what they are deserving.
T. J. C
Their dinners and subs are excellent. Takes a little while but we’ll worth the wait
Billy Jean
Hello, I would like to share my unfortunate experience with this facility. I would not consider myself particularly particular about my dining experiences, but this was just unacceptable. Today, somebody threw a macaroni and cheese ball across the table and it landed on my brand new pair of platform crocs (I am also allergic to dairy) . At first I was going to let it slide, but this rude customer kept making noise. So, I contacted a worker. The worker told me to throw it back, so I did. Unfortunately, they were not talking about the viral Tik Tok dance move, and I got kicked out. I was not able to finish my chicken francese. At the very least, I am utterly disappointed with my experience today. Thank you.
Bad business model. Ordered a salad that normally comes with dressing in the bag. Today the bag was stapled closed so even if there was a reason to check I wouldn't. Got home, of course it wasn't there. I called on it and was told "oh, my bad" and that I had to pick it up or they would have to charge me a delivery fee.You know what you can do with your dressing.
Joan M.
Delicious white cheese pizza today...perfect ricotta and crust......always great fried ravioli and rice-balls too.
Faraz Haghighatjou
Hands down - The best pizza in Wayne!!! Delicious food, staff are professional, delivery on time and fast. Recommending this restaurant to all my friends in Wayne. 5 stars for me, thank you ?
Blak Skarface
This place will be out of business real soon. The receptionist asked me for my phone number 5 times. After 10min of getting nowhere I just hung up and ordered pizza one.
Neen Neen
We order from here quite often. I don't know what happened tonight. When did you start serving frozen meatballs? The fettuccine Alfredo with chicken was gallons of watery sauce and rubbery chicken. The penne vodka was bland and dry. The sandwich was good, but was it worth the $57 fee??? Soooo disappointed.
Today I visited this place with my family, we loved the product we bought, it seems like a very nice place, but since nothing is perfect, we were served by a young woman who, apart from not having any manners, also didn't feel like working, apparently, I don't understand how A business owner entrusts something as important as customer service in the hands of someone because you have to remember without customers there is no way to pay the bills including that young woman's salary, well it was the first time and the last time.
Service: 1
Hadn’t ordered from Gencarellis in quite a while. Told delivery in 1 hour. Food arrived 1 hr & 45 minutes. Ice cold. Also very expensive compared to other comparable restaurants in town. AVOID!
Food: 1
Service: 1
Got two plain pies tonight and I was disappointed. The whole pizza was wet with grease. So much so that the cheese slid off every single slice. I have ever had a pizza where every single slice had the cheese fall off. Will not return for a second order, and will not recommend.
Food: 1
Mike the owner is really really nice, I met him in T-Mobile. Stopped by the restaurant for the first time and the food was amazing. Highly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Great pizza, easy ordering through the Slice app! What’s not to love! 5/5.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pinebrooklyn Pizza, Vodka Sauce, Penne Vodka, Mozarella Sticks
Such delicious pizza! Likely my favorite in Wayne!!! ?
Ordered a chicken cutlet hero which has lettuce, tomatoes, and mayo to start. Asked them to add cheese, onions, peppers, and they left off the lettuce, tomatoes, mayo and o&v. Cutlet was small, chicken dried out, bread was stale. Worst chicken cutlet hero I've ever had. The chicken in the chicken milanese entree was chewy, so either undercookded or old. I asked to speak to the guy who made the sandwich, he wouldnt speak to me. This place has gone downhill, will never order from there again, and I live in the neighborhood. There are a ton of pizzerias in Wayne better than Gencarellis
Atmosphere: 1
Food: 1
Service: 3
I ordered from here for the first time tonight and it will be the last. I bought mozzarella sticks and when they arrived there were two different varieties of frozen, store bought sticks (looks like Farm Rich and maybe Sargento). I would not have paid $9 for this garbage if I knew that’s what they are deserving.
Their dinners and subs are excellent. Takes a little while but we’ll worth the wait
Hello, I would like to share my unfortunate experience with this facility. I would not consider myself particularly particular about my dining experiences, but this was just unacceptable. Today, somebody threw a macaroni and cheese ball across the table and it landed on my brand new pair of platform crocs (I am also allergic to dairy) . At first I was going to let it slide, but this rude customer kept making noise. So, I contacted a worker. The worker told me to throw it back, so I did. Unfortunately, they were not talking about the viral Tik Tok dance move, and I got kicked out. I was not able to finish my chicken francese. At the very least, I am utterly disappointed with my experience today. Thank you.
Restaurantji Recommends
Bad business model. Ordered a salad that normally comes with dressing in the bag. Today the bag was stapled closed so even if there was a reason to check I wouldn't. Got home, of course it wasn't there. I called on it and was told "oh, my bad" and that I had to pick it up or they would have to charge me a delivery fee.You know what you can do with your dressing.
Delicious white cheese pizza today...perfect ricotta and crust......always great fried ravioli and rice-balls too.
Hands down - The best pizza in Wayne!!! Delicious food, staff are professional, delivery on time and fast. Recommending this restaurant to all my friends in Wayne. 5 stars for me, thank you ?
This place will be out of business real soon. The receptionist asked me for my phone number 5 times. After 10min of getting nowhere I just hung up and ordered pizza one.
We order from here quite often. I don't know what happened tonight. When did you start serving frozen meatballs? The fettuccine Alfredo with chicken was gallons of watery sauce and rubbery chicken. The penne vodka was bland and dry. The sandwich was good, but was it worth the $57 fee??? Soooo disappointed.