The food was horrible, especially the terrible service. We were 6 people, we were going to eat, have a pleasant time, have some cocktails, but wow, they serve you as if you were going to ask for pity, the place is nice, comfortable, an excellent view, but N.A. It's worth it, terrible service, the food is just as
Atmosphere: 5
Food: 1
Service: 1
WILFRED Farell
Food was excellent and the view of the city created a nice ambiance drinks are strong can't stress enough you will have a good time
Mustache
Place is a dump!I don't know where to start.I came here for my wedding of 7 with my bride, and to say the least, it was the worst experience I ever had in my life with a waiter that I had to change waiters!Let's start with the service.The young white man couldn't deal with doing his job correctly and didn't have any integrity or respect for his elders.At his first impression, he gave me attitude for asking for water for the table. He scolded me and said, "So tap water?" with his smug attitude.Then he proceeded to insult me for asking for a sangria from the happy hour menu.And then proceeded to scold me again stating that "the happy hour only applies if you sit at the bar-side table."How am I supposed to know that happy hour doesn't apply to regular service if you were the one that handed me the menu? Mind you, I've never come here before; this is my first time at Mamajuana Cafe. And, come to find out we read a review not too long ago that someone was able to order through the happy hour menu on regular table-side service. So I guess they pick and choose who they like?Lastly, as we all ordered our drinks, I decided to order 1 sangria at regular price since the bimbo wanted his high tip percentage.As I was ordering, my father decided he wanted 1 sangria as well. So I asked the waiter, "Can I have 1 more sangria as well," as I held up 1 finger indicating that I want 2 sangrias in total.All of our drinks come, and there are 7 of us; we get served the drinks and there is one drink left.And the waiter with a nasty attitude asked me, "Who did you order this drink for? Since you ordered 3 sangrias." I proceeded to tell him no I didn't, I think you're misinformed, and he got mad at me and said the same thing again, so we go back and forth over who put in the order.He says to me in an angry tone that "it's okay, but you did order 3."My wife then tried to apologize to him, and he sucked his teeth as if I wasted his time. So then I say to my wife, why are you apologizing to him? The waiter has the nerve to say to the whole table, "Because you did order 3," as he scoffed at me and left the table.So I went downstairs to ask for the manager; thankfully the host and the manager are understanding of the situation. Not only that, the waiter proceeded to follow me and my wife to start explaining himself to the manager that I'm wrong. Very unprofessional in my book.So thankfully the manager switched the waiters for us.But that's not all.Now let's talk about the food quality and the price. To say the least, the food isn't priced accordingly at all. Now if I'm paying $30+ for an entree, I expect it to be on point!For example, let's start with my plate. I ordered fried snapper with a garden salad and tostones.The garden salad only had literally watercress and romaine salad mixed together, no carrots, onions, or tomatoes. The salad was just plain, not a garden salad at all. Not only that, there wasn't even a side of dressing; that's the least they could have done since the salad wasn't seasoned.The steak with vegetables was so small that my wife was still hungry when we came home.The seafood alfredo pasta portion was so small as well. Now let's talk about the bill; they extremely ripped us off, and I'm not even kidding. The bill was over $300, and we all didn't get alcoholic drinks, and come to find out they charged us $10 each for each glass of tap water! The waiter took the receipt away from my mother so she couldn't see it then after she paid. This place isn't professional at all; they really had the audacity to have other patrons smoke hookah in front of my 5-year-old niece as the smoke went up her nose. Thankfully, we took her downstairs. Not only that, the waitress and another waiter kept rushing my mom to pay the bill, the nerve of these people.All in all, I wouldn't recommend this establishment at all! It's embarrassing that they call this fine dining; do
Atmosphere: 5
Food: 1
Service: 1
Bryant Hernandez
Great views and welcoming
Atmosphere: 5
Food: 5
Service: 5
P
My sister had a great 15th birthday! Thanks to mamajuana & staff for making it special! This is a Family friendly environment i recommend you to go earlier in the day prior to late afternoon when it becomes more of an adult lounge vibe. (The music volume) was * not * loud at all as other reviewers mentioned, we were able to hear everyone speak…please note that the music volume differs depending on time frame this is if you attend the restaurant earlier prior to the late afternoon/ nightlife where the music volume increases to give it more of a lounge vibe.. speak with staff if music is too loud they’re more than happy to help. This location is constantly changing their decor depending on the holiday / season so keep that in mind when going. We were sat by the window since we were a party of 14 (group friendly establishment) and we were able to see the NYC view/riverfront which was beautiful. Thank you to all those that served my party of 14 on March 16 , 2024 (Saturday) my server Manuel was great as well as those that helped Manuel! Will come again with family. I wish I had more photos of food but we ate it alll and we didn’t take much pictures since we wanted to eat it all, but everything was good! If you don’t like something you can ask your waiter for help and they will more than gladly help. We ordered appetizers, entrees, drinks and dessert. Thank you again Mamajuana!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Yuca, Octopus, Sushi Platter, Skirt Steak, Mamasushi Roll, Sancocho, Empanadas, Mofongo De Pollo, Fried Red Snapper
Alexis Ortiz
Beautiful establishment. That’s it. Food as horrible no taste. Appetizer was better then the main course. Drinks were horribles as well. I don’t know what was worse at the end of the night. The DJ or the bill. Over 300 for horrible food and drinks. If the food and drink weee great. Trust me I don’t mind paying up to 1000. Need to focus better on these complaints. If you care for your business
Atmosphere: 3
Food: 1
Service: 2
J. Pablo Moncada
We reserved a table for my borther's weeding. Service was on point, we went for happy hour which was a good deal on the mojitos!We went on a thursday and the place was a little empty but it was good because nobody bothered us.The views were great and the decoration amazing.Will come back, prices aren't too high.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Crab Cake
Yosvan
The atmosphere is great, I highly recommend this restaurant, the food is amazing and the service fantastic. Here you can eat like at home, but you won't have to wash the dishes.??
Atmosphere: 5
Food: 5
Service: 5
MARILYN BAEZ
Although it wasn't packed, the staff was nice, drink prices were reasonable and music was good!
Atmosphere: 5
Rosali Luzuriaga
❤️❤️❤️"I love going out, and this place was absolutely amazing for a good party! I'll definitely recommend it to friends and family. The photos were incredible, and the service, especially Alex's, was outstanding. A great job overall!"
Parking: Great atmosphere. Alex was our server and was amazing, super attentive. Ordered the pernil - the portion was huge and delicious. Highly recommend
Atmosphere: 5
Food: 5
Service: 5
Claudio Román Laguna
"I love coming back to this place; it was a truly great experience. The atmosphere was amazing, making the overall visit truly remarkable."
Atmosphere: 5
Food: 5
Service: 5
Alexiuris Guilarte
"I love this restaurant! It made for an unforgettable experience. I'll definitely be coming back. I highly recommend it."
Atmosphere: 5
Food: 5
Service: 5
Tomasa Lastor
"I had a fantastic experience at Mamá Juana. I absolutely loved it, and I'm already planning to come back. The atmosphere and service were excellent. A truly great dining experience!"
Atmosphere: 5
Food: 5
Service: 5
Vanessa Cabrera
"I had an incredible experience at a Mama Juana The food was superb, and the service was exceptional. The staff was not only nice but also incredibly friendly. The music added a wonderful atmosphere to the dining experience. I highly recommend this place, and I'm definitely coming back. The beautiful view of the city was the perfect cherry on top. A truly amazing dining destination!"
The food was horrible, especially the terrible service. We were 6 people, we were going to eat, have a pleasant time, have some cocktails, but wow, they serve you as if you were going to ask for pity, the place is nice, comfortable, an excellent view, but N.A. It's worth it, terrible service, the food is just as
Atmosphere: 5
Food: 1
Service: 1
Food was excellent and the view of the city created a nice ambiance drinks are strong can't stress enough you will have a good time
Place is a dump!I don't know where to start.I came here for my wedding of 7 with my bride, and to say the least, it was the worst experience I ever had in my life with a waiter that I had to change waiters!Let's start with the service.The young white man couldn't deal with doing his job correctly and didn't have any integrity or respect for his elders.At his first impression, he gave me attitude for asking for water for the table. He scolded me and said, "So tap water?" with his smug attitude.Then he proceeded to insult me for asking for a sangria from the happy hour menu.And then proceeded to scold me again stating that "the happy hour only applies if you sit at the bar-side table."How am I supposed to know that happy hour doesn't apply to regular service if you were the one that handed me the menu? Mind you, I've never come here before; this is my first time at Mamajuana Cafe. And, come to find out we read a review not too long ago that someone was able to order through the happy hour menu on regular table-side service. So I guess they pick and choose who they like?Lastly, as we all ordered our drinks, I decided to order 1 sangria at regular price since the bimbo wanted his high tip percentage.As I was ordering, my father decided he wanted 1 sangria as well. So I asked the waiter, "Can I have 1 more sangria as well," as I held up 1 finger indicating that I want 2 sangrias in total.All of our drinks come, and there are 7 of us; we get served the drinks and there is one drink left.And the waiter with a nasty attitude asked me, "Who did you order this drink for? Since you ordered 3 sangrias." I proceeded to tell him no I didn't, I think you're misinformed, and he got mad at me and said the same thing again, so we go back and forth over who put in the order.He says to me in an angry tone that "it's okay, but you did order 3."My wife then tried to apologize to him, and he sucked his teeth as if I wasted his time. So then I say to my wife, why are you apologizing to him? The waiter has the nerve to say to the whole table, "Because you did order 3," as he scoffed at me and left the table.So I went downstairs to ask for the manager; thankfully the host and the manager are understanding of the situation. Not only that, the waiter proceeded to follow me and my wife to start explaining himself to the manager that I'm wrong. Very unprofessional in my book.So thankfully the manager switched the waiters for us.But that's not all.Now let's talk about the food quality and the price. To say the least, the food isn't priced accordingly at all. Now if I'm paying $30+ for an entree, I expect it to be on point!For example, let's start with my plate. I ordered fried snapper with a garden salad and tostones.The garden salad only had literally watercress and romaine salad mixed together, no carrots, onions, or tomatoes. The salad was just plain, not a garden salad at all. Not only that, there wasn't even a side of dressing; that's the least they could have done since the salad wasn't seasoned.The steak with vegetables was so small that my wife was still hungry when we came home.The seafood alfredo pasta portion was so small as well. Now let's talk about the bill; they extremely ripped us off, and I'm not even kidding. The bill was over $300, and we all didn't get alcoholic drinks, and come to find out they charged us $10 each for each glass of tap water! The waiter took the receipt away from my mother so she couldn't see it then after she paid. This place isn't professional at all; they really had the audacity to have other patrons smoke hookah in front of my 5-year-old niece as the smoke went up her nose. Thankfully, we took her downstairs. Not only that, the waitress and another waiter kept rushing my mom to pay the bill, the nerve of these people.All in all, I wouldn't recommend this establishment at all! It's embarrassing that they call this fine dining; do
Atmosphere: 5
Food: 1
Service: 1
Great views and welcoming
Atmosphere: 5
Food: 5
Service: 5
My sister had a great 15th birthday! Thanks to mamajuana & staff for making it special! This is a Family friendly environment i recommend you to go earlier in the day prior to late afternoon when it becomes more of an adult lounge vibe. (The music volume) was * not * loud at all as other reviewers mentioned, we were able to hear everyone speak…please note that the music volume differs depending on time frame this is if you attend the restaurant earlier prior to the late afternoon/ nightlife where the music volume increases to give it more of a lounge vibe.. speak with staff if music is too loud they’re more than happy to help. This location is constantly changing their decor depending on the holiday / season so keep that in mind when going. We were sat by the window since we were a party of 14 (group friendly establishment) and we were able to see the NYC view/riverfront which was beautiful. Thank you to all those that served my party of 14 on March 16 , 2024 (Saturday) my server Manuel was great as well as those that helped Manuel! Will come again with family. I wish I had more photos of food but we ate it alll and we didn’t take much pictures since we wanted to eat it all, but everything was good! If you don’t like something you can ask your waiter for help and they will more than gladly help. We ordered appetizers, entrees, drinks and dessert. Thank you again Mamajuana!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Yuca, Octopus, Sushi Platter, Skirt Steak, Mamasushi Roll, Sancocho, Empanadas, Mofongo De Pollo, Fried Red Snapper
Beautiful establishment. That’s it. Food as horrible no taste. Appetizer was better then the main course. Drinks were horribles as well. I don’t know what was worse at the end of the night. The DJ or the bill. Over 300 for horrible food and drinks. If the food and drink weee great. Trust me I don’t mind paying up to 1000. Need to focus better on these complaints. If you care for your business
Atmosphere: 3
Food: 1
Service: 2
We reserved a table for my borther's weeding. Service was on point, we went for happy hour which was a good deal on the mojitos!We went on a thursday and the place was a little empty but it was good because nobody bothered us.The views were great and the decoration amazing.Will come back, prices aren't too high.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Crab Cake
The atmosphere is great, I highly recommend this restaurant, the food is amazing and the service fantastic. Here you can eat like at home, but you won't have to wash the dishes.??
Atmosphere: 5
Food: 5
Service: 5
Although it wasn't packed, the staff was nice, drink prices were reasonable and music was good!
Atmosphere: 5
❤️❤️❤️"I love going out, and this place was absolutely amazing for a good party! I'll definitely recommend it to friends and family. The photos were incredible, and the service, especially Alex's, was outstanding. A great job overall!"
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Parking: Great atmosphere. Alex was our server and was amazing, super attentive. Ordered the pernil - the portion was huge and delicious. Highly recommend
Atmosphere: 5
Food: 5
Service: 5
"I love coming back to this place; it was a truly great experience. The atmosphere was amazing, making the overall visit truly remarkable."
Atmosphere: 5
Food: 5
Service: 5
"I love this restaurant! It made for an unforgettable experience. I'll definitely be coming back. I highly recommend it."
Atmosphere: 5
Food: 5
Service: 5
"I had a fantastic experience at Mamá Juana. I absolutely loved it, and I'm already planning to come back. The atmosphere and service were excellent. A truly great dining experience!"
Atmosphere: 5
Food: 5
Service: 5
"I had an incredible experience at a Mama Juana The food was superb, and the service was exceptional. The staff was not only nice but also incredibly friendly. The music added a wonderful atmosphere to the dining experience. I highly recommend this place, and I'm definitely coming back. The beautiful view of the city was the perfect cherry on top. A truly amazing dining destination!"
Atmosphere: 5
Food: 5
Service: 5