Pizza bites were hard as a rock, lemonade had a weird aftertaste and pretzel dog dough was completely uncooked on the inside. Kid at the register was nice.
Atmosphere: 2
Food: 1
Service: 3
Michael Nunez
The food was gross burnt pizza pretzels served cold ? For 9 bucks cause I asked for dipping
Food: 1
Service: 2
Odds & Ends
Great food but rude customer service. They have attitude and stand behind the counter talking about us customers because we spoke up about a problem. Won’t get anymore of my businessDietary restrictions: N/A
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Original Pretzel Nuggets Bucket
michael Bruening
Hi auntie Ann's my mom bought food from u guys for her and I and I found a very long hair in my pepperoni pretzel I was very disgusted this not good food quality when serving please check the food before u serve it to the
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Cheese Dip, Mini Pretzel Dogs
Anjoli Lopez
The owners “sister” aka manager and employees are real snobby and over charge on certain
Service: 1
Bike Squids
I stood at the counter for a whole 2 minutes staring at a worker who refused to help me. She just stood there cleaning the counter like a sloth. The way she was acting, she was def off a Xan. I literally just walked away, didn’t wanna deal with a drugged out person. Check your workers for drugs, please.
Alexa Jaramillo
Waste of money. It’s so dry and not super soft.
Ray
Shared a good time with my teenage son and the customer service was excellent.
Kelly P.
If I could leave a 0 star, I would definitely do that! I ordered off the website, and the order once received was incorrect. I called and spoke to the store manager, Fernando, and he was extremely rude and dismissive. He rudely he told me to call DoorDash and they would issue me a credit. I informed him I didn't use DoorDash, that I went through the companies website itself. and he told me he didn't know how to give me a credit, and that I could come pick it up. I told him that if I could come pick it up, I wouldn't have placed a delivery order to begin with.He even had the nerve to call me back after our conversation ended to tell me that his employee had put the missing item in the bag, and that I should look again. I informed him that I had looked twice before even calling to let them know that they had not included everything I paid for.Save your time, your money, and don't order from them. Fernando is obviously an older gentleman and you would think that he would know how to handle a customer complaint and give better customer service. Terrible! Terrible!
Frankie S.
Worst one in Albuquerque. Horrible customer service. Lazy attitudes not worth the food. They will say an item is out but in all reality just too lazy to make fresh ones.
Worst customer experience. My friend is deathly allergic to DAIRY so we asked for one with no DAIRY on the pretzel. They gave us one with butter, and the manager didn't want to take responsibility. Don't come here if you want ppl to listen to you. The manager was too scared to give his name and Corporate's number. DO NOT COME TO THIS RESTAURANT
crystalwatersw
Went to Mall special .. Got Pretzels as always.. drove 45. minutes to get them!! Sent the daughter in she order and paid .. Didn't look at them as we purchased them to eat at home.. I called the mall and they gave me thier direct # 505-888-1915 .. man answered and refuse to speak nice to me.. Told me bring them back if you have a problem. Dam I am in wheel chair and drive 45 minutes to get and this is how they treat you.. I wanted refund for the burned items would gladly pay for the drinks.
Gabriela Branch
The shift lead their had an attitude today food was cold no salt so disappointed not coming back again why hire a young man to be a shift lead if he don’t know how to do him job right.
Jessica E.
Cashier was okay to start after we paid we asked for 1 more cheese dip not knowing it cost extra and he started berating us for asking for free stuff. I would have been willing to pay for it but he was so rude over something so small it was not worth dealing with him. Not going back just to be yelled at over dipping sauce.
R Mc
The older man who helped us today was extremely rude to my son and myself. He went as far as to keep throwing sarcastic remarks as we were already walking away. No customer service skills whatsoever!!
Pizza bites were hard as a rock, lemonade had a weird aftertaste and pretzel dog dough was completely uncooked on the inside. Kid at the register was nice.
Atmosphere: 2
Food: 1
Service: 3
The food was gross burnt pizza pretzels served cold ? For 9 bucks cause I asked for dipping
Food: 1
Service: 2
Great food but rude customer service. They have attitude and stand behind the counter talking about us customers because we spoke up about a problem. Won’t get anymore of my businessDietary restrictions: N/A
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Original Pretzel Nuggets Bucket
Hi auntie Ann's my mom bought food from u guys for her and I and I found a very long hair in my pepperoni pretzel I was very disgusted this not good food quality when serving please check the food before u serve it to the
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Cheese Dip, Mini Pretzel Dogs
The owners “sister” aka manager and employees are real snobby and over charge on certain
Service: 1
I stood at the counter for a whole 2 minutes staring at a worker who refused to help me. She just stood there cleaning the counter like a sloth. The way she was acting, she was def off a Xan. I literally just walked away, didn’t wanna deal with a drugged out person. Check your workers for drugs, please.
Waste of money. It’s so dry and not super soft.
Shared a good time with my teenage son and the customer service was excellent.
If I could leave a 0 star, I would definitely do that! I ordered off the website, and the order once received was incorrect. I called and spoke to the store manager, Fernando, and he was extremely rude and dismissive. He rudely he told me to call DoorDash and they would issue me a credit. I informed him I didn't use DoorDash, that I went through the companies website itself. and he told me he didn't know how to give me a credit, and that I could come pick it up. I told him that if I could come pick it up, I wouldn't have placed a delivery order to begin with.He even had the nerve to call me back after our conversation ended to tell me that his employee had put the missing item in the bag, and that I should look again. I informed him that I had looked twice before even calling to let them know that they had not included everything I paid for.Save your time, your money, and don't order from them. Fernando is obviously an older gentleman and you would think that he would know how to handle a customer complaint and give better customer service. Terrible! Terrible!
Worst one in Albuquerque. Horrible customer service. Lazy attitudes not worth the food. They will say an item is out but in all reality just too lazy to make fresh ones.
Restaurantji Recommends
Worst customer experience. My friend is deathly allergic to DAIRY so we asked for one with no DAIRY on the pretzel. They gave us one with butter, and the manager didn't want to take responsibility. Don't come here if you want ppl to listen to you. The manager was too scared to give his name and Corporate's number. DO NOT COME TO THIS RESTAURANT
Went to Mall special .. Got Pretzels as always.. drove 45. minutes to get them!! Sent the daughter in she order and paid .. Didn't look at them as we purchased them to eat at home.. I called the mall and they gave me thier direct # 505-888-1915 .. man answered and refuse to speak nice to me.. Told me bring them back if you have a problem. Dam I am in wheel chair and drive 45 minutes to get and this is how they treat you.. I wanted refund for the burned items would gladly pay for the drinks.
The shift lead their had an attitude today food was cold no salt so disappointed not coming back again why hire a young man to be a shift lead if he don’t know how to do him job right.
Cashier was okay to start after we paid we asked for 1 more cheese dip not knowing it cost extra and he started berating us for asking for free stuff. I would have been willing to pay for it but he was so rude over something so small it was not worth dealing with him. Not going back just to be yelled at over dipping sauce.
The older man who helped us today was extremely rude to my son and myself. He went as far as to keep throwing sarcastic remarks as we were already walking away. No customer service skills whatsoever!!