Walked in and the girl just talking on her phone. She said she’ll be right with me and continues to talk on her phone. Then she walks to the back and I just left because I was waiting for quite some time. I’m not saying like 5 minutes either! This place has a weird stench to it too. I work at an ice cream shop. Customers always come first.
Atmosphere: 2
Service: 1
Will 3
I went here on 26 Mar late evening with my wife to get some icecream. The icecream was good however about an hour after I got home, I got a bunch of fraudulent charges from a few random places on the card I used. I haven't used that card for over a week until then. I can't prove if something funny happened with making my payment here, I would suggest everyone else to pay attention when using these card machine payments because I didn't this time.
Jamie Gomez
Worker (Saturday night, 1030pm) had a horrible attitude and made the visit unpleasant. Unprofessional with customers, and we were told that she couldn't make a milkshake because it would make an "extra dirty dish to clean and there was a problem with the water bill."
Atmosphere: 1
Food: 2
Service: 1
Jade Taylor
Ice cream was a melted puddle after my 10 minute ride back to work. It was still good but definitely not what I
Food: 5
Service: 3
donna tijerina
Was treated very rudely, left there with my ice cream melted , I was all sticky trying to clean up all the melted ice cream , employees did not know how to use a gift card took them about 15 min to figure it out , and I asked if I could get my ice cream replaced and the so called manager said NO WE CANNOT DO THAT .left very upset , please train your employees about customer service and how to use gift cards. $24 wasted on soft ,runny ,sticky ice cream, just threw it away after it got all over my hands , clothes, and car interior.
Atmosphere: 1
Food: 1
Service: 1
Mariah Davis
I got a cookies and cream cake from here and it was
Atmosphere: 5
Food: 5
Service: 5
Alicia Premo
We came in to buy ice cream for 5 individuals, and after decided to buy ice cream cookies to go. We were having a generally good time, but as we were leaving, the container of ice cream sandwiches was accidently dropped, popped open and spilled out all over the floor. We went back to see if they would replace our $12 cookie sandwiches. The manager Adriana told me, “Um, I don't think we can just give you new ones.” Then instead of offering any kind of help, I had to prod her to call the general manager to see if she could give us new ones. Then she told me that the general manager said he would “call her back.” So after 20 minutes of waiting, we decided to purchase a new ones and leave. This is some really unfortunate customer service. Guess I won't be going back to Cold Stone.
Atmosphere: 2
Food: 4
Service: 1
Arlo Ames
Great premium ice cream. Try their ice cream cakes too.
Atmosphere: 5
Food: 5
Service: 5
jammaster dg3
Blond girl made me a gotta have it as small as a like it i asked why she said there cutting pkrtions one by movies always on point nice size ones bad expierence should fire that
Atmosphere: 1
Food: 1
Service: 1
Maddie P.
My birthday cake remix was 50% brownie and barely had any ice cream in it. It didn't even reach the brim of the cup, and it was the smallest size.
Expensive for an ice cream place. Delicious & they have at least 1 cow's milk free selection! Nice.
Bo Jamison
It's ice cream... Good service
Tausha Sim
Ice cream was AWESOME. Customer service rep was NOT. She was snotty and rude and then had the nerve to ask me to tip her. Seriously?!?! Ask your boss for a raise. I paid $10 for an ice cream that took you 2 minutes to put together, Come on!!!
Nathalie A F.
I ordered a Barbie themed cake here for a birthday last weekend. The employee was very courteous and friendly. The order came out perfect and the cake was really good.
Chloe
Poor customer service do not acknowledge customers and are not polite but ice cream is good.
Walked in and the girl just talking on her phone. She said she’ll be right with me and continues to talk on her phone. Then she walks to the back and I just left because I was waiting for quite some time. I’m not saying like 5 minutes either! This place has a weird stench to it too. I work at an ice cream shop. Customers always come first.
Atmosphere: 2
Service: 1
I went here on 26 Mar late evening with my wife to get some icecream. The icecream was good however about an hour after I got home, I got a bunch of fraudulent charges from a few random places on the card I used. I haven't used that card for over a week until then. I can't prove if something funny happened with making my payment here, I would suggest everyone else to pay attention when using these card machine payments because I didn't this time.
Worker (Saturday night, 1030pm) had a horrible attitude and made the visit unpleasant. Unprofessional with customers, and we were told that she couldn't make a milkshake because it would make an "extra dirty dish to clean and there was a problem with the water bill."
Atmosphere: 1
Food: 2
Service: 1
Ice cream was a melted puddle after my 10 minute ride back to work. It was still good but definitely not what I
Food: 5
Service: 3
Was treated very rudely, left there with my ice cream melted , I was all sticky trying to clean up all the melted ice cream , employees did not know how to use a gift card took them about 15 min to figure it out , and I asked if I could get my ice cream replaced and the so called manager said NO WE CANNOT DO THAT .left very upset , please train your employees about customer service and how to use gift cards. $24 wasted on soft ,runny ,sticky ice cream, just threw it away after it got all over my hands , clothes, and car interior.
Atmosphere: 1
Food: 1
Service: 1
I got a cookies and cream cake from here and it was
Atmosphere: 5
Food: 5
Service: 5
We came in to buy ice cream for 5 individuals, and after decided to buy ice cream cookies to go. We were having a generally good time, but as we were leaving, the container of ice cream sandwiches was accidently dropped, popped open and spilled out all over the floor. We went back to see if they would replace our $12 cookie sandwiches. The manager Adriana told me, “Um, I don't think we can just give you new ones.” Then instead of offering any kind of help, I had to prod her to call the general manager to see if she could give us new ones. Then she told me that the general manager said he would “call her back.” So after 20 minutes of waiting, we decided to purchase a new ones and leave. This is some really unfortunate customer service. Guess I won't be going back to Cold Stone.
Atmosphere: 2
Food: 4
Service: 1
Great premium ice cream. Try their ice cream cakes too.
Atmosphere: 5
Food: 5
Service: 5
Blond girl made me a gotta have it as small as a like it i asked why she said there cutting pkrtions one by movies always on point nice size ones bad expierence should fire that
Atmosphere: 1
Food: 1
Service: 1
My birthday cake remix was 50% brownie and barely had any ice cream in it. It didn't even reach the brim of the cup, and it was the smallest size.
Restaurantji Recommends
Expensive for an ice cream place. Delicious & they have at least 1 cow's milk free selection! Nice.
It's ice cream... Good service
Ice cream was AWESOME. Customer service rep was NOT. She was snotty and rude and then had the nerve to ask me to tip her. Seriously?!?! Ask your boss for a raise. I paid $10 for an ice cream that took you 2 minutes to put together, Come on!!!
I ordered a Barbie themed cake here for a birthday last weekend. The employee was very courteous and friendly. The order came out perfect and the cake was really good.
Poor customer service do not acknowledge customers and are not polite but ice cream is good.