I received a coupon via mail on 3/26/24 so I thought I'd use it today. When I went thru the drive thru because they're remodeling approaching the order booth,I stated that I had a coupon for a 12 PC, KFC order taker stated Coupon? I said yes ! When I approached the window to pay ,I gave my coupon to the clerk he put it up to a light to see if it was real ??? He then gave me the credit. Upon arriving home for dinner I noticed a small bucket,no way there was 12 pcs in here? Sure enough short 4 pieces. Really?? This long hair guy who waited on me needs to be taught customer service ,understanding that covid really caused an issue with finding good people, this store is a perfect example you hire whoever... At the Risk of losing more customers. Just look at your score 3.4. NOT GOOD ! 5 stars should go to the KFC CS line where I complained too,he was awesome! Won't be back !
Atmosphere: 1
Food: 5
Service: 1
Cathy Cox
This location is the worst! Again they have gotten my order wrong. I ordered the 12 piece meal, no breast pieces even though I ordered the mixed and no biscuits. I feel like customers pay enough for this chicken only be be cheated!
Service: 1
kym adler
Good customer service ?
Atmosphere: 5
Food: 5
Service: 5
Peter Robertson
This location continues to disappoint. We ordered a 5-piece chicken strip meal, a 3-piece chicken meal, and the chicken fried steak meal, all original. Except for the chicken strips, the food was poorly prepared-both the steak and the 3 pieces were over breaded and and the chicken itself was undercooked. We ended up feeding that chicken to our dogs. The chicken fried steak was cold.
Lena Gonzales
This place has gone to the dogs.The night works are rude, lazy. So if you want dinner do not go to this KFC on Fourth street because they will tell you they do not take orders inside you have to go drive thru.Then you go to drive thru and they tell you they only call in orders.Like I said lazy. I advice you to go to the KFC on San Mateo they know how to do there job.
Atmosphere: 1
Food: 1
Service: 1
Kevin Gonzales
When to this location at 6:30 pm and was told that they w were only taking pickup orders. They were rude and would not take my order. Do not eat here.
Atmosphere: 1
Food: 1
Service: 1
Will Gra
Raw food is not safe; especially chicken. Only the outer part was cooked the inside was raw. Two orders of wasted money; hopefully we don't get sick.
Frederick “Jay” Johnson
I love KFC ♥️
Atmosphere: 3
Food: 5
Service: 5
Ala Amaya
Chicken was so soggy and falling apart very nasty ?
Atmosphere: 1
Food: 1
Service: 2
Game Over
Always come in for a good meal of chicken ! And now they came back with the hot wings I love so much ! They are a little different from last time but still just as good. Thanks KFC. Loved it.
bad customer service, they give you the wrong order and when you go back to let them know they still get offended and ignore
Atmosphere: 1
Food: 3
Service: 1
Grace R.
To begin, this KFC used to be my favorite. They have hired new people over time now and I would say there customer service has decreased. When getting in line I was the only car, they rushed me through my order after everything I said they quickly replied with "is that all" over and over, it made me very uncomfortable. Today I got the famous bowl and asked for no corn, I was given a huge amount of corn. There was only two pieces of chicken in my famous bowl. Very disappointing as the chicken is the main thing I get the bowl for. And then my daughter got a five piece nugget and was only given four, although I know this is not a big deal they missed only one but I paid money for it so it should be prepared correctly. Very dissatisfied with my service and food.
Terry Foutz
The only time they ever got my order right was when I ordered the pot pies. They always charge for the combo meal,even though I never ordered it. I ordered the 2 piece dinner with both thighs. They give me 2 drumsticks. Go to Popeyes. It's better food, tastes better, and you will get what you ordered.
Atmosphere: 1
Food: 3
Service: 1
Monica Chavez
They have hot wings back limited time. Love tuesdays chicken fried
Atmosphere: 4
Food: 4
Service: 4
Jesse Mendez
Drive thru visit. Ate in the parking lot. Food was good and filling. Thanks.
I received a coupon via mail on 3/26/24 so I thought I'd use it today. When I went thru the drive thru because they're remodeling approaching the order booth,I stated that I had a coupon for a 12 PC, KFC order taker stated Coupon? I said yes ! When I approached the window to pay ,I gave my coupon to the clerk he put it up to a light to see if it was real ??? He then gave me the credit. Upon arriving home for dinner I noticed a small bucket,no way there was 12 pcs in here? Sure enough short 4 pieces. Really?? This long hair guy who waited on me needs to be taught customer service ,understanding that covid really caused an issue with finding good people, this store is a perfect example you hire whoever... At the Risk of losing more customers. Just look at your score 3.4. NOT GOOD ! 5 stars should go to the KFC CS line where I complained too,he was awesome! Won't be back !
Atmosphere: 1
Food: 5
Service: 1
This location is the worst! Again they have gotten my order wrong. I ordered the 12 piece meal, no breast pieces even though I ordered the mixed and no biscuits. I feel like customers pay enough for this chicken only be be cheated!
Service: 1
Good customer service ?
Atmosphere: 5
Food: 5
Service: 5
This location continues to disappoint. We ordered a 5-piece chicken strip meal, a 3-piece chicken meal, and the chicken fried steak meal, all original. Except for the chicken strips, the food was poorly prepared-both the steak and the 3 pieces were over breaded and and the chicken itself was undercooked. We ended up feeding that chicken to our dogs. The chicken fried steak was cold.
This place has gone to the dogs.The night works are rude, lazy. So if you want dinner do not go to this KFC on Fourth street because they will tell you they do not take orders inside you have to go drive thru.Then you go to drive thru and they tell you they only call in orders.Like I said lazy. I advice you to go to the KFC on San Mateo they know how to do there job.
Atmosphere: 1
Food: 1
Service: 1
When to this location at 6:30 pm and was told that they w were only taking pickup orders. They were rude and would not take my order. Do not eat here.
Atmosphere: 1
Food: 1
Service: 1
Raw food is not safe; especially chicken. Only the outer part was cooked the inside was raw. Two orders of wasted money; hopefully we don't get sick.
I love KFC ♥️
Atmosphere: 3
Food: 5
Service: 5
Chicken was so soggy and falling apart very nasty ?
Atmosphere: 1
Food: 1
Service: 2
Always come in for a good meal of chicken ! And now they came back with the hot wings I love so much ! They are a little different from last time but still just as good. Thanks KFC. Loved it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings
Restaurantji Recommends
bad customer service, they give you the wrong order and when you go back to let them know they still get offended and ignore
Atmosphere: 1
Food: 3
Service: 1
To begin, this KFC used to be my favorite. They have hired new people over time now and I would say there customer service has decreased. When getting in line I was the only car, they rushed me through my order after everything I said they quickly replied with "is that all" over and over, it made me very uncomfortable. Today I got the famous bowl and asked for no corn, I was given a huge amount of corn. There was only two pieces of chicken in my famous bowl. Very disappointing as the chicken is the main thing I get the bowl for. And then my daughter got a five piece nugget and was only given four, although I know this is not a big deal they missed only one but I paid money for it so it should be prepared correctly. Very dissatisfied with my service and food.
The only time they ever got my order right was when I ordered the pot pies. They always charge for the combo meal,even though I never ordered it. I ordered the 2 piece dinner with both thighs. They give me 2 drumsticks. Go to Popeyes. It's better food, tastes better, and you will get what you ordered.
Atmosphere: 1
Food: 3
Service: 1
They have hot wings back limited time. Love tuesdays chicken fried
Atmosphere: 4
Food: 4
Service: 4
Drive thru visit. Ate in the parking lot. Food was good and filling. Thanks.
Food: 5
Service: 5