How dare this company ask for a tip at all when they do not even train their employees in Customer Service!RULE #1 -ALWAYS GREET THE CUSTOMER WHEN THEY WALK IN. It would go something like this..."Hello, Welcome to Menchie's Frozen Yogurt. My name is ____________ thank you for coming in today. I am here if you have any questions." With a SMILE!Servers bust their butt and get paid much less than minimum wage they deserve their tips - NOT Your front girl who stands there bored and not observant doing NOTHING!How dare this company ask me to tip at all, you should be able to pay your own employees for their work. A tip is for going above and beyond, and the next generation can't even hit the mark for standard customer service.Also, you didn't have any vanilla, which is what I wanted - I should have walked out then.Dear Manager,You are a sad excuse of a manager. You take no responsibility and you are asking the customer to take the hit. When you put a tip Jar on your counter you are asking for a tip. This is a way of pay for Artist on the streets. When your credit card machine states a percentage and tip amount, you are asking for a tip. When it is MY choice to tip, there would be nothing to emply I should. Servers can't ask for a Tip or put out a jar and they make LESS than MINIMUM WAGE. Your employees are paid enough fortheir task. You and your company suck at training man up! I've trained 16 year olds who never served to get on the floor making 20% in tips. You just don't know what you are doing. Your standards are low and your excuses are lame. I will not Support MENCHIE'S AGAIN! Your company is officially on my Band list.I would rate you again with a single star with this message if I was allowed. The Manager is incapable of doing their job obviously!
Brigitte “Bree Bree” Casaus
The yogurt was delish the prices are average. It was a bit mesas y and the employee was not very talkative.
Atmosphere: 4
Food: 4
Service: 3
Gabriella Gutierrez
It's 10:00 on Saturday and our group was just asked to leave because the cashier said they're closed even though we had all just purchased 8 frozen yogurts. The window says open to 11 on Friday and Saturday and it was raining outside.It was pretty rude.We did the escape room next door beforehand and noticed the 20% off coupon and went to have dessert. Limited selection of flavors and rude customer service. We regret leaving tips when we got shooed out as soon as we purchased.
Atmosphere: 1
Food: 2
Service: 1
Juls Hunt
How in the hell do you have the audacity to ask your customers to tip you at a SELF SERVE frozen yogurt shop. How about pay your damn employees
Atmosphere: 4
Food: 5
Service: 3
Martha Evans
Great yogurt store . Friendly and attentive customer service. Many gluten and dairy free options . Clean installations
Jackie Jones
They never have anything .. vanilla is always out and or runny .. today went and wanted the chocolate hard shell and they were out ..girls had an attitude, didn’t want to fill anything up . They don’t ever carry regular vanilla . If I could I would give it no stars ..first time I understand, 2nd I understand but after the 3 and 4th time I had to write a review.
Auzrielle Chavez
Great customer service at this location! Si was so accommodating and friendly. I went in with 3 kids by myself. He offered us a high chair and made balloons for all the kids. Thank you for such a great experience Si!
Ruth Duarte
Great customer service! I was greeted by a really nice gentleman. The place was cleaned and well stocked. My favorite place to get my sweet tooth satisfaction.
Viola Cano
Place was too dirty and staff was not out front when we came in and took awhile to come out then was on their phones instead of wiping tables and throwing away trash so we could sit in a clean spot by the time we were done serving ourselves. Sat outside on the planter and staff still didn’t clean up anything…guess they just leave it like that all shift. Honestly also looked like it hadn’t been mopped in the lobby for at least a couple days. Visit was 6-7pm on Sunday 7/23Tried not to rate too low because I know managing these kids is hard.
aaron salguero
Dirty, unkempt, and the service is rude and careless. Don't go to this location of you want a nice clean time it was horrible.
An awesome place to take yourself on a date. Don’t have to worry about any kids cuz staying single is awesome.
Philip R
The place is a rip off. They need a kids size cup!!! Of course with 100 items a 5 and 7 year old grandchild are going to keep adding things. $33.00 for 3 ice-creams. I felt like dumping half out but too late. GET A KIDS SIZE CUP!! I'm done with this place unless they do! I was told there were no kid size cups, only the great big one, I asked.
Shannon Wilde
The oat milk froyo was so good!
Gaby Galaviz
Convenient location on the NE corner of Coronado Mall. Clean facilities and plenty of flavors and toppings to choose from.
Alexa P
What is there not to like about customizing your own frozen yogurt! This place was very clean and had everything in stock. Very happy to come here again!
How dare this company ask for a tip at all when they do not even train their employees in Customer Service!RULE #1 -ALWAYS GREET THE CUSTOMER WHEN THEY WALK IN. It would go something like this..."Hello, Welcome to Menchie's Frozen Yogurt. My name is ____________ thank you for coming in today. I am here if you have any questions." With a SMILE!Servers bust their butt and get paid much less than minimum wage they deserve their tips - NOT Your front girl who stands there bored and not observant doing NOTHING!How dare this company ask me to tip at all, you should be able to pay your own employees for their work. A tip is for going above and beyond, and the next generation can't even hit the mark for standard customer service.Also, you didn't have any vanilla, which is what I wanted - I should have walked out then.Dear Manager,You are a sad excuse of a manager. You take no responsibility and you are asking the customer to take the hit. When you put a tip Jar on your counter you are asking for a tip. This is a way of pay for Artist on the streets. When your credit card machine states a percentage and tip amount, you are asking for a tip. When it is MY choice to tip, there would be nothing to emply I should. Servers can't ask for a Tip or put out a jar and they make LESS than MINIMUM WAGE. Your employees are paid enough fortheir task. You and your company suck at training man up! I've trained 16 year olds who never served to get on the floor making 20% in tips. You just don't know what you are doing. Your standards are low and your excuses are lame. I will not Support MENCHIE'S AGAIN! Your company is officially on my Band list.I would rate you again with a single star with this message if I was allowed. The Manager is incapable of doing their job obviously!
The yogurt was delish the prices are average. It was a bit mesas y and the employee was not very talkative.
Atmosphere: 4
Food: 4
Service: 3
It's 10:00 on Saturday and our group was just asked to leave because the cashier said they're closed even though we had all just purchased 8 frozen yogurts. The window says open to 11 on Friday and Saturday and it was raining outside.It was pretty rude.We did the escape room next door beforehand and noticed the 20% off coupon and went to have dessert. Limited selection of flavors and rude customer service. We regret leaving tips when we got shooed out as soon as we purchased.
Atmosphere: 1
Food: 2
Service: 1
How in the hell do you have the audacity to ask your customers to tip you at a SELF SERVE frozen yogurt shop. How about pay your damn employees
Atmosphere: 4
Food: 5
Service: 3
Great yogurt store . Friendly and attentive customer service. Many gluten and dairy free options . Clean installations
They never have anything .. vanilla is always out and or runny .. today went and wanted the chocolate hard shell and they were out ..girls had an attitude, didn’t want to fill anything up . They don’t ever carry regular vanilla . If I could I would give it no stars ..first time I understand, 2nd I understand but after the 3 and 4th time I had to write a review.
Great customer service at this location! Si was so accommodating and friendly. I went in with 3 kids by myself. He offered us a high chair and made balloons for all the kids. Thank you for such a great experience Si!
Great customer service! I was greeted by a really nice gentleman. The place was cleaned and well stocked. My favorite place to get my sweet tooth satisfaction.
Place was too dirty and staff was not out front when we came in and took awhile to come out then was on their phones instead of wiping tables and throwing away trash so we could sit in a clean spot by the time we were done serving ourselves. Sat outside on the planter and staff still didn’t clean up anything…guess they just leave it like that all shift. Honestly also looked like it hadn’t been mopped in the lobby for at least a couple days. Visit was 6-7pm on Sunday 7/23Tried not to rate too low because I know managing these kids is hard.
Dirty, unkempt, and the service is rude and careless. Don't go to this location of you want a nice clean time it was horrible.
Restaurantji Recommends
An awesome place to take yourself on a date. Don’t have to worry about any kids cuz staying single is awesome.
The place is a rip off. They need a kids size cup!!! Of course with 100 items a 5 and 7 year old grandchild are going to keep adding things. $33.00 for 3 ice-creams. I felt like dumping half out but too late. GET A KIDS SIZE CUP!! I'm done with this place unless they do! I was told there were no kid size cups, only the great big one, I asked.
The oat milk froyo was so good!
Convenient location on the NE corner of Coronado Mall. Clean facilities and plenty of flavors and toppings to choose from.
What is there not to like about customizing your own frozen yogurt! This place was very clean and had everything in stock. Very happy to come here again!