I placed an order online for a special combo platter, C18 sesame chicken and a lg order of chicken fried rice. I pay, pick it up take it home only to discover they served me the Chef's special, S11. I wanted the eggroll and the fried rice that came with the combo platter, not the white rice the chef's special came with. When I called about it, they were willing to let me keep the chef's special and give me an eggroll on my next order. I suggested I keep the chef's special and get the eggroll and fried rice on my next order. They then suggested I could bring it back and they would fix it. I really didn't want to drive another 10 minutes back, but they left me no choice. I guess it was easier for them to remake the meal than to give a cup of rice and an eggroll for the inconvenience of having to travel back because of their mistake. The manager took my food, made me keep the 40 minute old chicken fried rice, and took the container with the sesame chicken and returned a few minutes later with my combo platter. I didn't see what she did with the platter of sesame chicken I returned. The fact that she wouldn't give that to me as an apology for messing up my order tells me she didn't throw it out. As far as I know, she either returned a portion of what I was given to the kitchen, I hope not, or put a portion of what I returned in a new platter with the fried rice, and gave it back to me. She also returned the difference in price to me. I gave them 2 spots because they were unwilling to give up a buck or two in product for a screwup on their end, that she ended up giving me in cash anyway. And if she returned the food to the kitchen, because I don't think she would have thrown it away, I don't know if I'll be back.
Not Shur
Well.... it was good, while it lasted! Just got the hunan beef, about 35 minutes ago. Not a fan of this batch. Bland, has unusual tastes that I'm not going to break down to anyone reading, and is [overall] no where near as delicious as my last three visits. I'm not coming back. I'll find someone to eat this. I sure won't, though.
Carolyn T
3/13/24 @ 1700 - Went to pick up our call in order and the young girl at the front acted like she did not see me and 2 others there to pick up orders. She was at the cash register with a nasty attitude acting as if she was busy, which she was not. She did not say.a.word until another employee (male) came to the front.The man came from the dining room, just swiping fingers under the running water no soap and waited on the line.Later, the young girl started to wait on others in the line throwing receipts to be signed still with a nasty attitude.I ordered shrimp fried rice and shrimp shells were still on the shrimpREMEMBER AS CUSTOMERS WE HAVE A CHOICE TO REFUSE THIS TYPE OF SERVICE AND NOT PATRONIZE!!!!
Atmosphere: 4
Food: 3
Service: 1
Stevon S.
The food is always pretty good. But this last time I went for a pickup order the kid working the cash register was pretty rude . It seems like she didn't want to be there.
Jessica Steele
Was horrible experience. The little girl was to busy on her tablet and annoyed when needed to take our to go order. Our order was messed up and no apologies or even a care. Was asked by the little girl if I wanted the food I ordered. The chicken was still cold in the middle. I most definitely would not recommend and would never eat here again.
Atmosphere: 1
Food: 2
Service: 1
Matthew K.
Ross Garden is our local Chinese restaurant and it is one of my favorites in the city. Everything I have there is delicious. I highly recommend this spot.
Sheila L.
I've been going here for over a decade. I love this place. My family and I always order from here.
Atmosphere: 5
Food: 5
Service: 5
Dominic Sedillo
This place has taken a dip over the years. It was a staple for quick and delicious dinners, however the last several times I've visited it's declined a bit.I wonder if covid hit them really hard because the service for dine-in is a bit below average, the food is pretty average quality and there are no plates or silverware in the dine-in. They just serve you with plasticware and styrofoam plates and bowls.I'd skip it.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Orange Chicken, Egg Drop Soup
Ta Ko
The staff were so exceptional and friendly. Really on top of making sure everything was good and that we were comfortable. We felt well cared for. The boba tea was great and we were happy with all of our food! Great food and service! I definitely recommend this if you're in the area!
Atmosphere: 5
Food: 5
Service: 5
Used Cars
Always consistent, the cashew nut chicken no baby corn add bean sprouts. Both locations are great! I love the fact it’s a family business- Howe do we know this? The youngest does her homework right there during the evening rush! Now that’s a family business!! Keep up the great work.
A young teenager taking orders and cash register, is very disrespectful no receipt in the hand just threw it on the counter.The food was not flavorful either, they lost the customer service practice and they will close up soon.
Atmosphere: 1
Food: 2
Service: 1
John Armijo
Food was great, but they forgot my fried rice. Check your order before you leave.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Fortune Cookie, Egg Drop Soup
April G.
This is the 3rd chinese restaurant weve tried since we moved to this part of the city. One was not good, and one of them was good. Rose Garden is good. We've ordered three times from Rose Garden. Last night i got the pork lomein, shrimp roll, my daughter got the dumplings, and lomein. Husband got pepper steak. Everything was so good! And things didnt seem like they sat around and got cold. Everything tasted fresh. Nothing was overcooked. The crispy things actually stayed crisp.
Nathalie Aragon
I’m for sure not a regular here because it is way out of my way, but is consistently worth the 30 min drive (one way). It’s always delicious and the staff is very friendly and efficient. One of the best things is that the food is so piping hot that it is still fresh and hot when I get home 30 minutes later! I’ve been going to both locations for about 15 years and I have never had a bad experience. Best Egg Foo Young I’ve found in Albuquerque, love the hot and sour soup and my son loves the Orange Chicken. It’s an order at the counter or take out type of place so definitely not the spot to go if you’re looking for a table service atmosphere.
Atmosphere: 3
Food: 5
Service: 5
Garnett
I ordered chicken fried rice and chicken lo mein to go.The chicken fried rice was so gooey and sticky, roll it into balls, or plug holes with it. No chicken in it. The chicken lo mein had grissel attached to every piece. I wish I could have returned it to the "restaurant," traveling. Awful food!
I placed an order online for a special combo platter, C18 sesame chicken and a lg order of chicken fried rice. I pay, pick it up take it home only to discover they served me the Chef's special, S11. I wanted the eggroll and the fried rice that came with the combo platter, not the white rice the chef's special came with. When I called about it, they were willing to let me keep the chef's special and give me an eggroll on my next order. I suggested I keep the chef's special and get the eggroll and fried rice on my next order. They then suggested I could bring it back and they would fix it. I really didn't want to drive another 10 minutes back, but they left me no choice. I guess it was easier for them to remake the meal than to give a cup of rice and an eggroll for the inconvenience of having to travel back because of their mistake. The manager took my food, made me keep the 40 minute old chicken fried rice, and took the container with the sesame chicken and returned a few minutes later with my combo platter. I didn't see what she did with the platter of sesame chicken I returned. The fact that she wouldn't give that to me as an apology for messing up my order tells me she didn't throw it out. As far as I know, she either returned a portion of what I was given to the kitchen, I hope not, or put a portion of what I returned in a new platter with the fried rice, and gave it back to me. She also returned the difference in price to me. I gave them 2 spots because they were unwilling to give up a buck or two in product for a screwup on their end, that she ended up giving me in cash anyway. And if she returned the food to the kitchen, because I don't think she would have thrown it away, I don't know if I'll be back.
Well.... it was good, while it lasted! Just got the hunan beef, about 35 minutes ago. Not a fan of this batch. Bland, has unusual tastes that I'm not going to break down to anyone reading, and is [overall] no where near as delicious as my last three visits. I'm not coming back. I'll find someone to eat this. I sure won't, though.
3/13/24 @ 1700 - Went to pick up our call in order and the young girl at the front acted like she did not see me and 2 others there to pick up orders. She was at the cash register with a nasty attitude acting as if she was busy, which she was not. She did not say.a.word until another employee (male) came to the front.The man came from the dining room, just swiping fingers under the running water no soap and waited on the line.Later, the young girl started to wait on others in the line throwing receipts to be signed still with a nasty attitude.I ordered shrimp fried rice and shrimp shells were still on the shrimpREMEMBER AS CUSTOMERS WE HAVE A CHOICE TO REFUSE THIS TYPE OF SERVICE AND NOT PATRONIZE!!!!
Atmosphere: 4
Food: 3
Service: 1
The food is always pretty good. But this last time I went for a pickup order the kid working the cash register was pretty rude . It seems like she didn't want to be there.
Was horrible experience. The little girl was to busy on her tablet and annoyed when needed to take our to go order. Our order was messed up and no apologies or even a care. Was asked by the little girl if I wanted the food I ordered. The chicken was still cold in the middle. I most definitely would not recommend and would never eat here again.
Atmosphere: 1
Food: 2
Service: 1
Ross Garden is our local Chinese restaurant and it is one of my favorites in the city. Everything I have there is delicious. I highly recommend this spot.
I've been going here for over a decade. I love this place. My family and I always order from here.
Atmosphere: 5
Food: 5
Service: 5
This place has taken a dip over the years. It was a staple for quick and delicious dinners, however the last several times I've visited it's declined a bit.I wonder if covid hit them really hard because the service for dine-in is a bit below average, the food is pretty average quality and there are no plates or silverware in the dine-in. They just serve you with plasticware and styrofoam plates and bowls.I'd skip it.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Orange Chicken, Egg Drop Soup
The staff were so exceptional and friendly. Really on top of making sure everything was good and that we were comfortable. We felt well cared for. The boba tea was great and we were happy with all of our food! Great food and service! I definitely recommend this if you're in the area!
Atmosphere: 5
Food: 5
Service: 5
Always consistent, the cashew nut chicken no baby corn add bean sprouts. Both locations are great! I love the fact it’s a family business- Howe do we know this? The youngest does her homework right there during the evening rush! Now that’s a family business!! Keep up the great work.
Atmosphere: 3
Food: 5
Service: 4
Restaurantji Recommends
A young teenager taking orders and cash register, is very disrespectful no receipt in the hand just threw it on the counter.The food was not flavorful either, they lost the customer service practice and they will close up soon.
Atmosphere: 1
Food: 2
Service: 1
Food was great, but they forgot my fried rice. Check your order before you leave.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Fortune Cookie, Egg Drop Soup
This is the 3rd chinese restaurant weve tried since we moved to this part of the city. One was not good, and one of them was good. Rose Garden is good. We've ordered three times from Rose Garden. Last night i got the pork lomein, shrimp roll, my daughter got the dumplings, and lomein. Husband got pepper steak. Everything was so good! And things didnt seem like they sat around and got cold. Everything tasted fresh. Nothing was overcooked. The crispy things actually stayed crisp.
I’m for sure not a regular here because it is way out of my way, but is consistently worth the 30 min drive (one way). It’s always delicious and the staff is very friendly and efficient. One of the best things is that the food is so piping hot that it is still fresh and hot when I get home 30 minutes later! I’ve been going to both locations for about 15 years and I have never had a bad experience. Best Egg Foo Young I’ve found in Albuquerque, love the hot and sour soup and my son loves the Orange Chicken. It’s an order at the counter or take out type of place so definitely not the spot to go if you’re looking for a table service atmosphere.
Atmosphere: 3
Food: 5
Service: 5
I ordered chicken fried rice and chicken lo mein to go.The chicken fried rice was so gooey and sticky, roll it into balls, or plug holes with it. No chicken in it. The chicken lo mein had grissel attached to every piece. I wish I could have returned it to the "restaurant," traveling. Awful food!
Atmosphere: 2
Food: 1
Service: 3