Stopped in to sam's club to get some Panera soup, cream cheese, and Eggnog. The store was pretty busy so I decided to use the scan and go in the app. All of my scanning was fine when I checked out. I got an immediate alert from my bank telling me that it was paid. However the system was running slow and said it was taking longer than normal. I was not able to give a QR Code at the door so I had to end up waiting for several minutes for an employee. Just to tell me you're okay go ahead and go. Frustrating when you're trying to get in and out faster and technology holds you up.
Anna D.
When I need to purchase paper towels, toilet paper or other items I need to get a good deal as bulk I know I can trust that Sam club will have it. Customer service is lacking but it can always be improved. The store for the most part is clean. Safety hazards are always in use when they moving merchandise. There is this nice older man that wears glasses and is often bringing in the carts. I would say that cart attendant demonstrates the best exceptional customer service and always makes you feel welcoming. He does it with so much grace and when I was injured of my wrist he even made him self more available and helped me load my items into my car.
EC N.
What a shithole. Got a discounted membership on line. Figured it would be a good idea to check it out. First thing to tip me off is trying to find a decent shopping cart. Not an easy task. My impressions of the store are, it's a ghetto Costco. But with crappy merchandise, long lines, poor displays and no rhythm or reason for merchandise placement. Like it's sister store WalMart. The Walton Family will have to do without my money.
Jenny B.
Love this Sam's Club. Team members are helpful and friendly. The Enviorment is clean and well stocked.
Anthony A.
If I could give 0 stars, I would! Regarding Pickup and Delivery orders, this Sam's Club on Renaissance in ABQ is the WORST EVER! Not only will items be missing from the order, other items will still be showing in stock and they cancel the items. The only guess I have is lazy people and management who doesn't give a crap! Oh, and don't try calling, because they NEVER ANSWER THEIR PHONE! NOT EVEN WHEN CORPORATE IS CALLING THEM! So, in summary, we have had our membership extended by 1 year because of this club and their shenanigans. If you are looking for a good club in ABQ; go to the one off of Eubank! We have always had friendly staff (who do wear masks) and our orders are complete! No missing items and when we have had to call; they answer their phone!!!
Estella Montoya
Scan and Go is amazing!! Makes checking out a breeze
Aspen V.
Anthony Fry was super cool! I had a flat tire about 30 minutes before they closed and he was able to get it fixed for me right away even though he was working by himself. This move saved my life today considering I didn't have a spare. Very thoughtful of him to consider my day and made it easier for me get through! Thank you Anthony aka Fry.
Daniel D.
You know it's been several years since I've walked inside a Sam's club. Back when I used to work many moons ago at Walmart they had a deal for the Walmart employees that was quite a steal. It wasn't long after my departure from the company I also walked away from Sam's club. Anyways about a week ago T-Mobile had a deal on T-Mobile Tuesdays for a membership along with a gift card that was just too good to pass. Needless to say I now am a Sam's club member. Walking it it was a whole new experience. From the logo change to a lighter Walmart blue hue. The building the same but the inside was so different. They had a lot of great products in stock. Coming from Costco I have found the two definitely have their differences. Mainly from Costco heavily using their own brand whereas Sam's has more name brand items. Regardless both have their perks in their own way. The Sam's club bakery really goes all out with their treats to eat. They have a much wider variety of item selections. The gas well we'll see how it goes. I've always found costcos to be the best value and longest lasting. We'll see how it fairs with Sam's as I put gas the same day of my visit. If it lasts as long well hey I may give them another gander. Overall great place for great deals.
Richardson L.
I never have space in my wallet for my Sam's card and I frequently have to get help at the service desk. They have always been a delight to help! I truly appreciate the speediness and the kindness!
Lawrence C.
The fresh food here sucks. No other way to put it. I used to be a plus member but everything relatively healthy is expired and rotting. I have bought fruit and veggie smoothie for my kids-EXPIRED. Premixed salad-EXPIRED. Broccoli florets-EXPIRED. Cherry tomatoes-EXPIRED. The sad thing is that all these experiences happened on different visits spanning about a year so this is obviously a habit they have of selling expired and moldy food. We have brought this up to some employees, then the store manager then contacted corporate and guess what? NO RESPONSE! I don't believe they even care. I have since downgraded to a regular membership because I do like some of the non perishables here but I guess I didn't learn my lesson because I picked up some more produce Saturday, went to use them On Tuesday and found mold. It's absolutely ridiculous. I have since gotten a Costco membership and am very happy with their produce. My recommendation? Don't buy any fresh food here, it's probably expired or moldy. Shoppers beware!!
This is definitely the best sams club in Albuquerque and I specifically appreciate their bakery as well as their tire center. Great customer service all around. Clean. safe store and masks are required.
Pavielle L.
Well, I went and ordered my daughters cake for her 3rd birthday in advance 4 weeks ago. I called make sure everything was going to be ready by 5/29 and was told they couldn't find my order then they found it and did it for the wrong date,a week before.so I had to put in a new order , I asked if the party trays I ordered were going to be ready as well and was told by the lady "more then likely they have those for you" "that's another department " well the day came and I was there to get the cake.only for it not to be ready yet, and my party trays not even started or found!!! To top it off, look at the cake!!!!! It's crooked. I'm disappointed by the whole experience. Never will I do this again. 70.00 for a crooked messed up cake and another 70.00 for the trays. I was on top of it late to my daughters own party because I had to wait another 30 mins to get all the trays ready and the cake. Then check out on a Saturday?
Michael L.
The scan and go feature in the app was down so we had to wait in the ridiculously large lines since they dont have enough registers open. Then we grabbed a couple hotdog combos which are clearly priced at $1.50 just like Costco. However, unlike Costco they are ripping people off by telling them the soda fountains are down due to covid. So they are charging you 3 times as much because they are having you buy bottled drinks instead at a higher price. Its bad enough Costco has much larger hot dogs and fountain drinks that actually work but ripping people off for less and doing it under the disguise of covid is pathetic and criminal! Ps Inwas very hungry lol.
Carol Quintana
Get more help for their cashier's like Costco. Or management should put signs indicating that they need to put everything on the conveyor belt except the heavy stuff.
Stopped in to sam's club to get some Panera soup, cream cheese, and Eggnog. The store was pretty busy so I decided to use the scan and go in the app. All of my scanning was fine when I checked out. I got an immediate alert from my bank telling me that it was paid. However the system was running slow and said it was taking longer than normal. I was not able to give a QR Code at the door so I had to end up waiting for several minutes for an employee. Just to tell me you're okay go ahead and go. Frustrating when you're trying to get in and out faster and technology holds you up.
When I need to purchase paper towels, toilet paper or other items I need to get a good deal as bulk I know I can trust that Sam club will have it. Customer service is lacking but it can always be improved. The store for the most part is clean. Safety hazards are always in use when they moving merchandise. There is this nice older man that wears glasses and is often bringing in the carts. I would say that cart attendant demonstrates the best exceptional customer service and always makes you feel welcoming. He does it with so much grace and when I was injured of my wrist he even made him self more available and helped me load my items into my car.
What a shithole. Got a discounted membership on line. Figured it would be a good idea to check it out. First thing to tip me off is trying to find a decent shopping cart. Not an easy task. My impressions of the store are, it's a ghetto Costco. But with crappy merchandise, long lines, poor displays and no rhythm or reason for merchandise placement. Like it's sister store WalMart. The Walton Family will have to do without my money.
Love this Sam's Club. Team members are helpful and friendly. The Enviorment is clean and well stocked.
If I could give 0 stars, I would! Regarding Pickup and Delivery orders, this Sam's Club on Renaissance in ABQ is the WORST EVER! Not only will items be missing from the order, other items will still be showing in stock and they cancel the items. The only guess I have is lazy people and management who doesn't give a crap! Oh, and don't try calling, because they NEVER ANSWER THEIR PHONE! NOT EVEN WHEN CORPORATE IS CALLING THEM! So, in summary, we have had our membership extended by 1 year because of this club and their shenanigans. If you are looking for a good club in ABQ; go to the one off of Eubank! We have always had friendly staff (who do wear masks) and our orders are complete! No missing items and when we have had to call; they answer their phone!!!
Scan and Go is amazing!! Makes checking out a breeze
Anthony Fry was super cool! I had a flat tire about 30 minutes before they closed and he was able to get it fixed for me right away even though he was working by himself. This move saved my life today considering I didn't have a spare. Very thoughtful of him to consider my day and made it easier for me get through! Thank you Anthony aka Fry.
You know it's been several years since I've walked inside a Sam's club. Back when I used to work many moons ago at Walmart they had a deal for the Walmart employees that was quite a steal. It wasn't long after my departure from the company I also walked away from Sam's club. Anyways about a week ago T-Mobile had a deal on T-Mobile Tuesdays for a membership along with a gift card that was just too good to pass. Needless to say I now am a Sam's club member. Walking it it was a whole new experience. From the logo change to a lighter Walmart blue hue. The building the same but the inside was so different. They had a lot of great products in stock. Coming from Costco I have found the two definitely have their differences. Mainly from Costco heavily using their own brand whereas Sam's has more name brand items. Regardless both have their perks in their own way. The Sam's club bakery really goes all out with their treats to eat. They have a much wider variety of item selections. The gas well we'll see how it goes. I've always found costcos to be the best value and longest lasting. We'll see how it fairs with Sam's as I put gas the same day of my visit. If it lasts as long well hey I may give them another gander. Overall great place for great deals.
I never have space in my wallet for my Sam's card and I frequently have to get help at the service desk. They have always been a delight to help! I truly appreciate the speediness and the kindness!
The fresh food here sucks. No other way to put it. I used to be a plus member but everything relatively healthy is expired and rotting. I have bought fruit and veggie smoothie for my kids-EXPIRED. Premixed salad-EXPIRED. Broccoli florets-EXPIRED. Cherry tomatoes-EXPIRED. The sad thing is that all these experiences happened on different visits spanning about a year so this is obviously a habit they have of selling expired and moldy food. We have brought this up to some employees, then the store manager then contacted corporate and guess what? NO RESPONSE! I don't believe they even care. I have since downgraded to a regular membership because I do like some of the non perishables here but I guess I didn't learn my lesson because I picked up some more produce Saturday, went to use them On Tuesday and found mold. It's absolutely ridiculous. I have since gotten a Costco membership and am very happy with their produce. My recommendation? Don't buy any fresh food here, it's probably expired or moldy. Shoppers beware!!
Restaurantji Recommends
This is definitely the best sams club in Albuquerque and I specifically appreciate their bakery as well as their tire center. Great customer service all around. Clean. safe store and masks are required.
Well, I went and ordered my daughters cake for her 3rd birthday in advance 4 weeks ago. I called make sure everything was going to be ready by 5/29 and was told they couldn't find my order then they found it and did it for the wrong date,a week before.so I had to put in a new order , I asked if the party trays I ordered were going to be ready as well and was told by the lady "more then likely they have those for you" "that's another department " well the day came and I was there to get the cake.only for it not to be ready yet, and my party trays not even started or found!!! To top it off, look at the cake!!!!! It's crooked. I'm disappointed by the whole experience. Never will I do this again. 70.00 for a crooked messed up cake and another 70.00 for the trays. I was on top of it late to my daughters own party because I had to wait another 30 mins to get all the trays ready and the cake. Then check out on a Saturday?
The scan and go feature in the app was down so we had to wait in the ridiculously large lines since they dont have enough registers open. Then we grabbed a couple hotdog combos which are clearly priced at $1.50 just like Costco. However, unlike Costco they are ripping people off by telling them the soda fountains are down due to covid. So they are charging you 3 times as much because they are having you buy bottled drinks instead at a higher price. Its bad enough Costco has much larger hot dogs and fountain drinks that actually work but ripping people off for less and doing it under the disguise of covid is pathetic and criminal! Ps Inwas very hungry lol.
Get more help for their cashier's like Costco. Or management should put signs indicating that they need to put everything on the conveyor belt except the heavy stuff.
It's a good place to shop!