Love this place can never go worn with Popeyes took 5-10 minutes to get our food very nice employees little busy but very good
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Limited Time 12pc Ghost Pepper Wings Combo
Martin Riddle
Great crew! On point with service, very nice and respectful. Keep it up! Support this team!
Atmosphere: 5
Food: 5
Service: 5
Naazba D
Food not bad.the long wait time is not good, and trying to use the mobile app is worse.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Wings & Sandwiches Bundle
Natalie Sherman
I was worried about getting food in Gallup because of the reviews everywhere. I was going to go to Burger King but PopEyes was closer and looked nice. There was no line at 6:30pm, the male who took our order was upbeat and friendly, and the food was fresh and the best quality I have experienced so far at a PopEyes. Hubby got the new wings and I got the 3pc tenders. Leaving this review to help others passing through who are worried lol would recommend this location to anyone.
Lack of reviews on yelp had me wonder should I or not, however Linda who took my order was such a sweet lady. She was welcoming, friendly and patient. There were a few customizations I requested and she heard them all and ensured the food was prepared as ordered. This is the only time I have EVER received great customer service at Popeyes coming from TX. Linda you rock and thank you for taking care of me.
Atmosphere: 5
Food: 4
Service: 5
cc W.
Lashawna and her team knocked it out of the park tonight. They were warm and welcoming, as soon as we walked through the door. The food was hot ,spicy, and delicious. They went out of their way to make sure we had everything we needed. The Cajun sparkle was definitely the icing on the cake. Thanks for everything!
Jose R
My wife and I just tried Popeyes chicken for the first time, while in Gallup, NM, and what a mistake. I hope this is not their everyday chicken. We tried their 2 and 3 piece chicken meals and the chicken was very dry and hard. We probably got stuck with chicken that had been sitting under a warmer all day long. At least that's what I hope...
Food: 1
Service: 4
M Shirley
I ordered at the drive-thru, got some nuggets and hot wings and went to pay. After paying I was told to go park in the lot next to me and wait for my order.I waited 20 minutes and no one came. It was not busy, only a few cars behind me.I go inside and ask for my order and all the employees seemed lost and looked like they didn't know what they were doing. I waited an additional 10 minutes for my order.The supervisor (or manager) as well as her employees had ZERO customer service. No apologies, no "sorry for the wait", not even a basic "thank you" after speaking with her. Another employee at the counter just handed me my food and turned his back. My food was not hot by the time I got eat it.Don't come here, it sucks. There are better places that know what they're doing and won't waste your time.
Atmosphere: 1
Food: 2
Service: 1
Mel Peshlakai
food is TERRIBLE !KFC would have been a better choice.stay away from this place if at all possible.
I pulled up they said one moment. I waited 5 minutes before leaving. There was only one car at the window. I swear they only act.loke they can only take one order at a
Service: 1
Glen A Mears
40 min for a cold double fried, out-of chicken, out of Mac and cheese at 8 00 at night. Terrible
Atmosphere: 1
Food: 1
Service: 1
Allen Franklin
8-4-23 Night shift service was terrible also mash potatoes was terrible, also they claim they didn’t have spice to make spicy chicken and where waiting for the truck to come in on a Saturday
Atmosphere: 1
Food: 1
Service: 1
Patience Anderson
I ordered my meal only to be told by my delivery that they completely ignored my order until they got there to pick up my food. What was meant to be a 30 minute wait for food to be made and delivered turned into an hour and a half wait. While my meal was being made I was told that they were out of rice and mashed potatoes and refused to make more. So they replaced my sides with coleslaw that smells worse than it tastes - which doesn't taste very good to begin with - and macaroni and cheese.The only saving grace is the chicken and fries which were really delicious but with the service my delivery driver had and a really long wait for my meal it immediately removes any positive experience.
Atmosphere: 1
Food: 1
Service: 1
Rocko Gawky
Ordered a 3 piece meal at the drive thru, the worker could have said the chicken is still cooking, I would have been fine with that, I waited 15 minutes, went inside only to be told it’s not done. I didn’t get after the workers, because I know the fault lies with the owner or trainer who should be there supervising and making sure the customers are satisfied and the workers know what to do rather then have them stand there waiting on chicken to be done.
Love this place can never go worn with Popeyes took 5-10 minutes to get our food very nice employees little busy but very good
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Limited Time 12pc Ghost Pepper Wings Combo
Great crew! On point with service, very nice and respectful. Keep it up! Support this team!
Atmosphere: 5
Food: 5
Service: 5
Food not bad.the long wait time is not good, and trying to use the mobile app is worse.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Wings & Sandwiches Bundle
I was worried about getting food in Gallup because of the reviews everywhere. I was going to go to Burger King but PopEyes was closer and looked nice. There was no line at 6:30pm, the male who took our order was upbeat and friendly, and the food was fresh and the best quality I have experienced so far at a PopEyes. Hubby got the new wings and I got the 3pc tenders. Leaving this review to help others passing through who are worried lol would recommend this location to anyone.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Limited Time 12pc Ghost Pepper Wings Combo, 3pc Handcrafted Tenders Dinner
Lack of reviews on yelp had me wonder should I or not, however Linda who took my order was such a sweet lady. She was welcoming, friendly and patient. There were a few customizations I requested and she heard them all and ensured the food was prepared as ordered. This is the only time I have EVER received great customer service at Popeyes coming from TX. Linda you rock and thank you for taking care of me.
Atmosphere: 5
Food: 4
Service: 5
Lashawna and her team knocked it out of the park tonight. They were warm and welcoming, as soon as we walked through the door. The food was hot ,spicy, and delicious. They went out of their way to make sure we had everything we needed. The Cajun sparkle was definitely the icing on the cake. Thanks for everything!
My wife and I just tried Popeyes chicken for the first time, while in Gallup, NM, and what a mistake. I hope this is not their everyday chicken. We tried their 2 and 3 piece chicken meals and the chicken was very dry and hard. We probably got stuck with chicken that had been sitting under a warmer all day long. At least that's what I hope...
Food: 1
Service: 4
I ordered at the drive-thru, got some nuggets and hot wings and went to pay. After paying I was told to go park in the lot next to me and wait for my order.I waited 20 minutes and no one came. It was not busy, only a few cars behind me.I go inside and ask for my order and all the employees seemed lost and looked like they didn't know what they were doing. I waited an additional 10 minutes for my order.The supervisor (or manager) as well as her employees had ZERO customer service. No apologies, no "sorry for the wait", not even a basic "thank you" after speaking with her. Another employee at the counter just handed me my food and turned his back. My food was not hot by the time I got eat it.Don't come here, it sucks. There are better places that know what they're doing and won't waste your time.
Atmosphere: 1
Food: 2
Service: 1
food is TERRIBLE !KFC would have been a better choice.stay away from this place if at all possible.
The best chicken sandwich ever
Restaurantji Recommends
I pulled up they said one moment. I waited 5 minutes before leaving. There was only one car at the window. I swear they only act.loke they can only take one order at a
Service: 1
40 min for a cold double fried, out-of chicken, out of Mac and cheese at 8 00 at night. Terrible
Atmosphere: 1
Food: 1
Service: 1
8-4-23 Night shift service was terrible also mash potatoes was terrible, also they claim they didn’t have spice to make spicy chicken and where waiting for the truck to come in on a Saturday
Atmosphere: 1
Food: 1
Service: 1
I ordered my meal only to be told by my delivery that they completely ignored my order until they got there to pick up my food. What was meant to be a 30 minute wait for food to be made and delivered turned into an hour and a half wait. While my meal was being made I was told that they were out of rice and mashed potatoes and refused to make more. So they replaced my sides with coleslaw that smells worse than it tastes - which doesn't taste very good to begin with - and macaroni and cheese.The only saving grace is the chicken and fries which were really delicious but with the service my delivery driver had and a really long wait for my meal it immediately removes any positive experience.
Atmosphere: 1
Food: 1
Service: 1
Ordered a 3 piece meal at the drive thru, the worker could have said the chicken is still cooking, I would have been fine with that, I waited 15 minutes, went inside only to be told it’s not done. I didn’t get after the workers, because I know the fault lies with the owner or trainer who should be there supervising and making sure the customers are satisfied and the workers know what to do rather then have them stand there waiting on chicken to be done.
Atmosphere: 1
Service: 1