Very clean, staff was kind and professional. Seems to be understaffed though, there was only one person serving several customers at customers at once and making every order. Very tasty!
Samantha Leyba
Great service even when she was busy! Desiree Was fabulous. The shop was busy with folks, she greeted everyone and got everyone what they asked for in a timely manner with great patience and attitude.I was very impressed. Thank you!
Angelina Mar
store in santa fe NM on guadalupe
Madison was very rude to myself my kids and my mother so i just decided to leave
I tried to call and speak with the supervisor but it was Madison and she was rude on the phone and hung up on me
S. Charles Smith
Exactly what you'd expect. Good selection of ice cream served in a variety of ways. Never really seems busy, but a few other folks are always there. Could be a bit cleaner, but it's not outside of the realm of clean. Outside seating is nice.
Anea W.
Delicious Ice-cream, and great customer service. The store was also very clean. I highly recommend.
Gary Castillo
Employee never washed his hands after every transaction handling money doesn't wear gloves or a hair net found a hair in ice cream really gross.
Blue Camper
We stopped in after lunch around two pm. Great!! Beyond exceptional customer service!! Didn’t get the young man’s name, but he definitely needs to be a spokes person for you guys. He was soo knowledgeable and helpful. After we sat down to eat our ice cream ? the customer after us were given the same service. You have an amazing employee.
Brandy Quintana
Me and my boyfriend love coming here for our favorite bubble gum ice cream. Great customer service every time! ?
Kassandra Buckley
Ordered a custom cake. I picked it up and the handwriting and design look like it was done as a kids art project. I was disappointed in the quality and professionalism. For the price I wouldn’t order from here again and honestly I am upset to be out the money for this one.
Kassandra Buckley
Ordered a custom cake. I picked it up and the handwriting and design look like it was done as a kids art project. I was disappointed in the quality and professionalism. For the price I wouldn’t order from here again and honestly I am upset to be out the money for this one.
I went there yesterday late afternoon there was a young lady with glasses working she was very rude to me. She seemed bothered by every customer. When I asked to speak to a manager she said she was the manager and she was so rude and unprofessional. She was then gossiping with her co worker about other customers seems very unprofessional even for an ice cream shop.
Brian Padilla
Seriously it’s not hard to update your hours so people don’t walk to your location and it’s closed.... absolutely ridiculous.
Pedro Macias
This was my first time here, and my experience with this store was great. My granddaughter wanted a lactose or dairy free ice cream, but the only problem was they only had chocolate. As we drove down the road, I noticed she hadn't eaten it much, so I asked what was wrong? She explained that it had a funny taste and that she didn't like it. My wife tried it, and she said it tasted like freezer burn. Not sure what the problem was, but my granddaughter didn't like the taste. Other than that, the other three different ice cream flavors were very good. Clean facility and great person working there.
Brandi Garza
While the service was excellent. The layered sundae was unimpressive. $7.89 plus tax for a huge container and a few bites of ice cream. She had a hard time scooping it out so maybe that's why it was pathetic. The ice cream didn't even come up half way up the sundae container. I will go back to just getting a scoop.
Nena M.
Was there four days ago at their opening hour of 11am to order birthday cake. Set up order to pick up at 11:00 am 12/1. Got there at 11:05 to find that NOW they don't open until noon. As a business owner I respect my customer's time, obviously Baskin Robbins does not care that I had to rearrange my appointments since I could not find anyone to pick up the cake for me. Back at store at 12:22 and still not open if I hadn't already prepaid they could keep the cake!
Very clean, staff was kind and professional. Seems to be understaffed though, there was only one person serving several customers at customers at once and making every order. Very tasty!
Great service even when she was busy! Desiree Was fabulous. The shop was busy with folks, she greeted everyone and got everyone what they asked for in a timely manner with great patience and attitude.I was very impressed. Thank you!
store in santa fe NM on guadalupe Madison was very rude to myself my kids and my mother so i just decided to leave I tried to call and speak with the supervisor but it was Madison and she was rude on the phone and hung up on me
Exactly what you'd expect. Good selection of ice cream served in a variety of ways. Never really seems busy, but a few other folks are always there. Could be a bit cleaner, but it's not outside of the realm of clean. Outside seating is nice.
Delicious Ice-cream, and great customer service. The store was also very clean. I highly recommend.
Employee never washed his hands after every transaction handling money doesn't wear gloves or a hair net found a hair in ice cream really gross.
We stopped in after lunch around two pm. Great!! Beyond exceptional customer service!! Didn’t get the young man’s name, but he definitely needs to be a spokes person for you guys. He was soo knowledgeable and helpful. After we sat down to eat our ice cream ? the customer after us were given the same service. You have an amazing employee.
Me and my boyfriend love coming here for our favorite bubble gum ice cream. Great customer service every time! ?
Ordered a custom cake. I picked it up and the handwriting and design look like it was done as a kids art project. I was disappointed in the quality and professionalism. For the price I wouldn’t order from here again and honestly I am upset to be out the money for this one.
Ordered a custom cake. I picked it up and the handwriting and design look like it was done as a kids art project. I was disappointed in the quality and professionalism. For the price I wouldn’t order from here again and honestly I am upset to be out the money for this one.
Restaurantji Recommends
I went there yesterday late afternoon there was a young lady with glasses working she was very rude to me. She seemed bothered by every customer. When I asked to speak to a manager she said she was the manager and she was so rude and unprofessional. She was then gossiping with her co worker about other customers seems very unprofessional even for an ice cream shop.
Seriously it’s not hard to update your hours so people don’t walk to your location and it’s closed.... absolutely ridiculous.
This was my first time here, and my experience with this store was great. My granddaughter wanted a lactose or dairy free ice cream, but the only problem was they only had chocolate. As we drove down the road, I noticed she hadn't eaten it much, so I asked what was wrong? She explained that it had a funny taste and that she didn't like it. My wife tried it, and she said it tasted like freezer burn. Not sure what the problem was, but my granddaughter didn't like the taste. Other than that, the other three different ice cream flavors were very good. Clean facility and great person working there.
While the service was excellent. The layered sundae was unimpressive. $7.89 plus tax for a huge container and a few bites of ice cream. She had a hard time scooping it out so maybe that's why it was pathetic. The ice cream didn't even come up half way up the sundae container. I will go back to just getting a scoop.
Was there four days ago at their opening hour of 11am to order birthday cake. Set up order to pick up at 11:00 am 12/1. Got there at 11:05 to find that NOW they don't open until noon. As a business owner I respect my customer's time, obviously Baskin Robbins does not care that I had to rearrange my appointments since I could not find anyone to pick up the cake for me. Back at store at 12:22 and still not open if I hadn't already prepaid they could keep the cake!