horrible service went through the drive-through for a DoorDash exactly on time was told it was almost ready waited another 15 minutes for the order to be ready and the person making the food. The customer service rep she was far from polite and very rude.
Atmosphere: 2
Food: 3
Service: 1
Tammy Egan
First time here and the whole place was awesome
Atmosphere: 5
Food: 5
Service: 5
Bonita Smith
Afternoon, food dried up and ran out of something as simple as mixed vegetables before 6:00 and the restaurant didn't close until 11:00
Atmosphere: 1
Food: 1
Service: 1
Chi'Ane Twyman
My husband has came to this location three times and honestly it will be the last time. My husband and I both has diverticulitis (allergy to seeds) and the blonde girl who was in driver-through always gets our order wrong even though she repeated it back correctly and puts tomatoes like it’s honestly frustrating and annoying that this place constantly does this. We went back a three times on the same night because they messed up our order again and they made it very poorly and they put no meat in it like come on they charged us for a pork burrito with no meat! The girl had the nerve to say she put meat on the burrito like I’m a lair! I guess I’m just bored to be running myself and my eight month old daughter in and out of the house and 9:30PM! You guys have to do better at this location. The shift lead was nice enough to handle the situation and remake the meal the correct way.
Atmosphere: 1
Food: 1
Service: 1
Wendy Draper
The food was food but inside the building was freezing. You could hang meat in there. And I don't run cold.
Atmosphere: 3
Food: 5
Service: 5
Martha Hernandez
Our Food was cold. Staff had zero energy to help customers. Will not be returning to this location.
Atmosphere: 1
Food: 1
Service: 1
Sandra Rosillo
I’ve used their drive thru service 3 times & every single time they have gotten my order wrong. Because they made a mistake the first time I visited, I have been very clear about my order during my other visits. I have annoyingly repeated more than once what I’d like but unfortunately to no avail.
Service: 1
B W
WORST CUSTOMER SERVICE EVER. Nobody cares. Rude employees and manager doesn’t want to listen to complaints. They Tried to not give me my receipt so I couldn’t do the survey. Never going back and recommend you stay far away. Completed the survey for this location before with no response and same terrible manager still works there. Corporate doesn’t care - RUN!!!
Atmosphere: 1
Food: 1
Service: 1
Amy Ellingworth
Came here after a huge long haul flight, the lady who served us was super friendly and polite as was the other lady who was in training. Food was fantastic, lots of flavour and fresh. Really hit the spot!
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Build Your Own Bowl
Drew Smith
Can ya’ll please do better with getting orders correct. This is the third time I have ordered takeout and something is wrong and/or missing.
My husband went through drive thru this afternoon. After he ordered, the order taker repeated back the order correctly. But when my husband received his food and receipt, everything was incorrect AND he was charge for something he did not order. He then went inside and informed them his order was incorrect. They attempted to fix it but it was still wrong (instead they should have remade the food completely). My husband then called in to form a complaint and the response was “we are sorry. We will make sure they are better trained.” Sadly, we used rewards for our order.Needless to say we will never go back to this location.
Atmosphere: 1
Food: 1
Service: 1
OGxSOUPxBONE
CHX salad was BOOOOMMB!!!
Cynthia Sanchez
Okay so this place is a family favorite ❤️. It is not my personal favorite because the menu is limited so you have to take the high rating with a grain of salt. I usually get the tacos which come with two. I’m not a huge eater. It does come with birria dipping sauce (it is really juice) but I feel crappy about ordering such a small amount of food for such a high price.So I noticed my son, who always orders better than me at every restaurant, always gets the nachos. So, I went against my “It is ridiculous to PAY ? for something so easy to make at home for cheap” policy. I ordered the nachos with sweet barbacoa.Now, I have to warn you, I just watched that newly released Netflix special, Poisoned, The Dirty Truth about Your Food. It scared ? ? me so silly I didn’t put anything on these except sour cream, cheese and meat. So, if you ever want to enjoy ? your “food life” again DO NOT watch this documentary!!!Anyhow, these nachos were delicious ?!!! The restaurant takes food preparation seriously. The tortillas are made fresh in front of you. It’s clean and there is plenty of seating and parking. There are free refills on drinks including a new mango-lemonade that was too good for a non- gourmet restaurant. Seriously!?If you go to the Henderson location there is a lady there named Cleo who just turned 61. She just totaled her car and injured her foot. She will ask you for a Google review of 5 stars ⭐️ and keep you entertained while expertly doing her job and yours. You know, refilling your drink, getting you a straw and packing away your leftovers. She hates her days off even when injured ? with several broken ribs!!! How do I know?? I have dined in several times. ?There is no quickie drive through and usually a line. The two of us cost: ? 46.09 with two medium drinks. Buying a large is a waste because of the liberal refill policy and if you are lazy, Cleo will help you!!Vegetarian options: There are two bean options with ample sauces and vegetables ? to choose from and cheese and queso sauce. Tortillas are homemade but may contain lard. You have to inquire.Parking: Plenty O Parking ?️Kid-friendliness: Very roomie with color crayon ?️ kits.
Eliana was very rude. She had an attitude the entire time we were ordering and ignored us when we would say thank you. 0 customer service and got our order wrong on top of it all. Needs to be retrained on how to provide service and get the orders right.
Service: 1
Janet Pintor
There have been a couple of times we have came and they are out of food items in the menu. They don’t keep up with the with their items, today they only had two options of meat that looked like it was sitting there all day. Nothing on the grill.
horrible service went through the drive-through for a DoorDash exactly on time was told it was almost ready waited another 15 minutes for the order to be ready and the person making the food. The customer service rep she was far from polite and very rude.
Atmosphere: 2
Food: 3
Service: 1
First time here and the whole place was awesome
Atmosphere: 5
Food: 5
Service: 5
Afternoon, food dried up and ran out of something as simple as mixed vegetables before 6:00 and the restaurant didn't close until 11:00
Atmosphere: 1
Food: 1
Service: 1
My husband has came to this location three times and honestly it will be the last time. My husband and I both has diverticulitis (allergy to seeds) and the blonde girl who was in driver-through always gets our order wrong even though she repeated it back correctly and puts tomatoes like it’s honestly frustrating and annoying that this place constantly does this. We went back a three times on the same night because they messed up our order again and they made it very poorly and they put no meat in it like come on they charged us for a pork burrito with no meat! The girl had the nerve to say she put meat on the burrito like I’m a lair! I guess I’m just bored to be running myself and my eight month old daughter in and out of the house and 9:30PM! You guys have to do better at this location. The shift lead was nice enough to handle the situation and remake the meal the correct way.
Atmosphere: 1
Food: 1
Service: 1
The food was food but inside the building was freezing. You could hang meat in there. And I don't run cold.
Atmosphere: 3
Food: 5
Service: 5
Our Food was cold. Staff had zero energy to help customers. Will not be returning to this location.
Atmosphere: 1
Food: 1
Service: 1
I’ve used their drive thru service 3 times & every single time they have gotten my order wrong. Because they made a mistake the first time I visited, I have been very clear about my order during my other visits. I have annoyingly repeated more than once what I’d like but unfortunately to no avail.
Service: 1
WORST CUSTOMER SERVICE EVER. Nobody cares. Rude employees and manager doesn’t want to listen to complaints. They Tried to not give me my receipt so I couldn’t do the survey. Never going back and recommend you stay far away. Completed the survey for this location before with no response and same terrible manager still works there. Corporate doesn’t care - RUN!!!
Atmosphere: 1
Food: 1
Service: 1
Came here after a huge long haul flight, the lady who served us was super friendly and polite as was the other lady who was in training. Food was fantastic, lots of flavour and fresh. Really hit the spot!
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Build Your Own Bowl
Can ya’ll please do better with getting orders correct. This is the third time I have ordered takeout and something is wrong and/or missing.
Restaurantji Recommends
My husband went through drive thru this afternoon. After he ordered, the order taker repeated back the order correctly. But when my husband received his food and receipt, everything was incorrect AND he was charge for something he did not order. He then went inside and informed them his order was incorrect. They attempted to fix it but it was still wrong (instead they should have remade the food completely). My husband then called in to form a complaint and the response was “we are sorry. We will make sure they are better trained.” Sadly, we used rewards for our order.Needless to say we will never go back to this location.
Atmosphere: 1
Food: 1
Service: 1
CHX salad was BOOOOMMB!!!
Okay so this place is a family favorite ❤️. It is not my personal favorite because the menu is limited so you have to take the high rating with a grain of salt. I usually get the tacos which come with two. I’m not a huge eater. It does come with birria dipping sauce (it is really juice) but I feel crappy about ordering such a small amount of food for such a high price.So I noticed my son, who always orders better than me at every restaurant, always gets the nachos. So, I went against my “It is ridiculous to PAY ? for something so easy to make at home for cheap” policy. I ordered the nachos with sweet barbacoa.Now, I have to warn you, I just watched that newly released Netflix special, Poisoned, The Dirty Truth about Your Food. It scared ? ? me so silly I didn’t put anything on these except sour cream, cheese and meat. So, if you ever want to enjoy ? your “food life” again DO NOT watch this documentary!!!Anyhow, these nachos were delicious ?!!! The restaurant takes food preparation seriously. The tortillas are made fresh in front of you. It’s clean and there is plenty of seating and parking. There are free refills on drinks including a new mango-lemonade that was too good for a non- gourmet restaurant. Seriously!?If you go to the Henderson location there is a lady there named Cleo who just turned 61. She just totaled her car and injured her foot. She will ask you for a Google review of 5 stars ⭐️ and keep you entertained while expertly doing her job and yours. You know, refilling your drink, getting you a straw and packing away your leftovers. She hates her days off even when injured ? with several broken ribs!!! How do I know?? I have dined in several times. ?There is no quickie drive through and usually a line. The two of us cost: ? 46.09 with two medium drinks. Buying a large is a waste because of the liberal refill policy and if you are lazy, Cleo will help you!!Vegetarian options: There are two bean options with ample sauces and vegetables ? to choose from and cheese and queso sauce. Tortillas are homemade but may contain lard. You have to inquire.Parking: Plenty O Parking ?️Kid-friendliness: Very roomie with color crayon ?️ kits.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sweet Pork Barbacoa, Creamy Tomatillo Dressing
Eliana was very rude. She had an attitude the entire time we were ordering and ignored us when we would say thank you. 0 customer service and got our order wrong on top of it all. Needs to be retrained on how to provide service and get the orders right.
Service: 1
There have been a couple of times we have came and they are out of food items in the menu. They don’t keep up with the with their items, today they only had two options of meat that looked like it was sitting there all day. Nothing on the grill.
Atmosphere: 1
Food: 1
Service: 1