I’ve always had such a great time here. There’s always plenty of seats and the staff is really friendly if you want to change the game.
Atmosphere: 5
Service: 5
Daniel P.
stations is a bad joke their app glitched out placed my bet twice! it's been 3 months later and they haven't responded to emails or phone calls. one of the locations said i had to drive all the way across town to red rocks for them to give me, my refund for the glitch. so today i was the closest to red rocks i have been since the glitch. so i stopped by. sports bet boss luke. goes on to inform me that theirs nothing they can do. it's an it issue. now where not talking my normal $110 to $550 bet on this football game. it was a small wager of $53.18. if something weird had happen at a blackjack table it would have been cleared up instantly! don't gamble with stations sports app! when their app glitches out you're the one who gets screwed! when i called in after getting home from being at redrocks. they told me the had closed the original ticket. they never even reach out to me! place your bets with a reputable casino! i'm now using williams hills sports app and it is greatly superior to stations! the way they have treated me throughout this issue like i'm lying to them is not how you treat your customers!!!! i doubt i'll ever spend a penny in any of their casino's again!
Hansel
A Sportsbook remodel in the middle of football season? Come on man!!
Atmosphere: 1
Service: 2
Trisha Lawson
Nice local spot. Some cigarette smoke but not completely saturated. They have attendants that are constantly cleaning machines and the areas around the casino which is nice.Kid-friendliness: They have Kids Quest so you can drop your 12yrs and under off to play while you play in the casino.
Atmosphere: 4
Service: 5
Jim Maita
I want to preface this by saying that I enjoy betting on horses and have been betting them at Sunset Station for the better part of 18 years. I am a President card holder because of it. Recently, they implemented drink tickets for all players and that's fine, but I play on the STN Race App. I was told that the only people eligible for drink tickets had to play over the counter and that really upset me. How is that fair and what is this really about? If it's at all possible, take your business somewhere else. For some reason, Station Casinos doesn't want our business anymore. I'm not a big drinker, but it was nice to have a drink while playing.
Jim M.
I want to preface this by saying that I enjoy betting on horses and have been betting them at Sunset Station for the better part of 18 years. I am a President card holder because of it. Recently, they implemented drink tickets for all players and that's fine, but I play on the STN Race App. I was told that the only people eligible for drink tickets had to play over the counter and that really upset me. How is that fair and what is this really about? If it's at all possible, take your business somewhere else. For some reason, Station Casinos doesn't want our business anymore. I'm not a big drinker, but it was nice to have a drink while playing.
Molly S.
Only went there once to cash in a ticket and place a bet. I had no idea what I was doing. I said to the man ''I'd like to cash this in and make a bet.'' He said ''Whoa whoa whoa!!! One thing at a time!!!!'' Wow. Customer Service is dead. Why do they have to be so rude and why is Sunset Station employing such rude people?
Adam Davis
RE: Owner ReplyYou want to better understand? My review lays it out pretty clearly. Whoever was tending bar at about 1730 Friday afternoon needs training on customer service, business management, hospitality management, and finance. But don't worry about it. There is zero chance I'll set foot in Sunset Station again. One guest won't matter to you, but maybe calling out such ridiculous "service" will deter others who may be looking for (an admittedly out-of-network game [but then, whats the point of a Sports Book/Bar] a hockey game to watch.No one will probably ever read this or care. But the bartender at the sports book bar literally told me to my face that he'd rather get money from people who there yet, then turn one single TV to a hockey game for me. Some sports book. His reason "is the world series is all..." I said "yeah but there's literally no one sitting on this side of the bar." He didn't care. If you don't want money from someone right in front of your face, you don't understand how running a business works. Thanks for nothing, will never return.
Steve A.
A few good and bad things about this sports book. I like good service more than anything and this leaves me feeling something is lacking. Sunset Station has a pretty big and nice looking sports book that could be awesome but there's just too many problems. One is with the severs and their bad attitudes. The other is it almost literally will stink you out with the poor ventilation. I generally like this sports book. It overall is pretty clean. The smell aside, this place doesn't look dirty or like they never vacuum. It's also big. There's a lot of big TVs. It has its own entrance. These are the good things. As for the bad things, there's a lot. For one, the staff is generally unhelpful. It seems they don't feel like doing anything. They don't want to take your order and they seem annoyed if they're talked to or asked to do anything related to a job. Also there's a bad stench so much that you may not be able to breathe. It's all over the casino but really bad in here. The overall setup is nice though.
I’ve always had such a great time here. There’s always plenty of seats and the staff is really friendly if you want to change the game.
Atmosphere: 5
Service: 5
stations is a bad joke their app glitched out placed my bet twice! it's been 3 months later and they haven't responded to emails or phone calls. one of the locations said i had to drive all the way across town to red rocks for them to give me, my refund for the glitch. so today i was the closest to red rocks i have been since the glitch. so i stopped by. sports bet boss luke. goes on to inform me that theirs nothing they can do. it's an it issue. now where not talking my normal $110 to $550 bet on this football game. it was a small wager of $53.18. if something weird had happen at a blackjack table it would have been cleared up instantly! don't gamble with stations sports app! when their app glitches out you're the one who gets screwed! when i called in after getting home from being at redrocks. they told me the had closed the original ticket. they never even reach out to me! place your bets with a reputable casino! i'm now using williams hills sports app and it is greatly superior to stations! the way they have treated me throughout this issue like i'm lying to them is not how you treat your customers!!!! i doubt i'll ever spend a penny in any of their casino's again!
A Sportsbook remodel in the middle of football season? Come on man!!
Atmosphere: 1
Service: 2
Nice local spot. Some cigarette smoke but not completely saturated. They have attendants that are constantly cleaning machines and the areas around the casino which is nice.Kid-friendliness: They have Kids Quest so you can drop your 12yrs and under off to play while you play in the casino.
Atmosphere: 4
Service: 5
I want to preface this by saying that I enjoy betting on horses and have been betting them at Sunset Station for the better part of 18 years. I am a President card holder because of it. Recently, they implemented drink tickets for all players and that's fine, but I play on the STN Race App. I was told that the only people eligible for drink tickets had to play over the counter and that really upset me. How is that fair and what is this really about? If it's at all possible, take your business somewhere else. For some reason, Station Casinos doesn't want our business anymore. I'm not a big drinker, but it was nice to have a drink while playing.
I want to preface this by saying that I enjoy betting on horses and have been betting them at Sunset Station for the better part of 18 years. I am a President card holder because of it. Recently, they implemented drink tickets for all players and that's fine, but I play on the STN Race App. I was told that the only people eligible for drink tickets had to play over the counter and that really upset me. How is that fair and what is this really about? If it's at all possible, take your business somewhere else. For some reason, Station Casinos doesn't want our business anymore. I'm not a big drinker, but it was nice to have a drink while playing.
Only went there once to cash in a ticket and place a bet. I had no idea what I was doing. I said to the man ''I'd like to cash this in and make a bet.'' He said ''Whoa whoa whoa!!! One thing at a time!!!!'' Wow. Customer Service is dead. Why do they have to be so rude and why is Sunset Station employing such rude people?
RE: Owner ReplyYou want to better understand? My review lays it out pretty clearly. Whoever was tending bar at about 1730 Friday afternoon needs training on customer service, business management, hospitality management, and finance. But don't worry about it. There is zero chance I'll set foot in Sunset Station again. One guest won't matter to you, but maybe calling out such ridiculous "service" will deter others who may be looking for (an admittedly out-of-network game [but then, whats the point of a Sports Book/Bar] a hockey game to watch.No one will probably ever read this or care. But the bartender at the sports book bar literally told me to my face that he'd rather get money from people who there yet, then turn one single TV to a hockey game for me. Some sports book. His reason "is the world series is all..." I said "yeah but there's literally no one sitting on this side of the bar." He didn't care. If you don't want money from someone right in front of your face, you don't understand how running a business works. Thanks for nothing, will never return.
A few good and bad things about this sports book. I like good service more than anything and this leaves me feeling something is lacking. Sunset Station has a pretty big and nice looking sports book that could be awesome but there's just too many problems. One is with the severs and their bad attitudes. The other is it almost literally will stink you out with the poor ventilation. I generally like this sports book. It overall is pretty clean. The smell aside, this place doesn't look dirty or like they never vacuum. It's also big. There's a lot of big TVs. It has its own entrance. These are the good things. As for the bad things, there's a lot. For one, the staff is generally unhelpful. It seems they don't feel like doing anything. They don't want to take your order and they seem annoyed if they're talked to or asked to do anything related to a job. Also there's a bad stench so much that you may not be able to breathe. It's all over the casino but really bad in here. The overall setup is nice though.
$1 brews during all football!!!
Restaurantji Recommends
Nothing beats $1 beer and hot dogs during the games!!! Cheap beer!!