They should trained their staff more about the products they make… does anyone knows if the açaí bowl they sale here is vegan? ??♀️…Because I asked the staff and they don’t have any idea ?
Atmosphere: 5
Food: 4
Service: 3
Have Jeep Will Travel
Acai bowl was tasty but calling that frozen fruit "fresh" is a stretchVegetarian options: Smoothies without whey protein are all vegetarian plus they have a couple wraps, bowls & quesadillas that are vegetarian
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Acai Bowl
William Timpson
The staff always seems half trained, orders are hard to get right and they always take extra long to fulfill the order.
Nicole Marshall
Last night, My boyfriend and I called ahead and ordered a few things from the Tropical Smoothie at 76 W Horizon Ridge Pkwy ste #120 in Henderson, NV 89015.Upon pickup, the young male cashier acted clueless when my boyfriend told him his name for the order and what we ordered. My boyfriend nicely reiterated what he was there for and then the cashier looked around and said, "we didn't make it yet".Confused, my boyfriend replied, "You haven't made it yet?" Cashier replied.. "Oh.. we made it, but you have to pay first."*duh*Admittedly annoyed, my boyfriend said, "Yeah, that's how a transaction works. But, why did you say you didnt make it yet?"The Cashier ignored the question and said "You have to pay first." Mind you, he wasn't even at the cash register saying this... Boyfriend: "Yes, I'm aware.. waiting on you." (As he visibly has his CC in hand).Cashier then starts to talk to himself as he's ringing us up. We pay and the Smoothie we ordered isn't there. Boyfriend: "where is the smoothie?" Cashier: "Smoothie? Uhh..." walks towards the back to the girl we ordered on the phone with. He comes back to the register says nothing. Girl employee lazily walked to us with an attitude on her face and slowly hands the Smoothie to my boyfriend, doesn't say anything and walks away with a miserable look. ?♂️We get home to the "Chicken cheese 'Dilla", having NO chicken and barely ANY cheese. Mainly just tortillas. ? The Smoothie was poorly made, mostly slush. The Chicken Pesto was slapped together and chewy. The Acai Bowl was the only good thing. ?We called and I talked to the girl who gave us the Smoothie which was also who we ordered from. I expressed my frustration, she didn't know how to handle the situation. No apologies, even tried to correct me with an attitude.This morning, I called so I could speak to a manager. The same girl employee answered, I asked if I could speak to a manager. She said nothing and hung up on me.I never leave negative reviews and I take no pleasure in doing so. It's a waste of my time but, this really was a poor experience. It's clear the two employees aren't managed well and possibly not trained well either. I'd expect better service as I have been a customer of this company for over ten years. But I will not be returning to this location, nor should you.
Atmosphere: 1
Food: 3
Service: 1
Debbie Wofford
I ordered a mixed berry bowl yesterday that took 30 minutes to get my order made. The manager working was extremely rude! I won't be going back to this location as they can't get a simple order out in a timely fashion.
Atmosphere: 1
Food: 1
Service: 1
Simon O
Went at 1pm on a Saturday and they were not taking anymore orders at this time....not professional and was the first and last time my family will go to that location! Whoever runs it needs help and it's not looking good for them.
Atmosphere: 1
Food: 1
Service: 1
Vicky Avedikian
Great drinks just a little pricey
Kelli B.
They don't even stick to their own posted hours! Tried to call in an order 26 minutes to closing and got no answer, then arrived 13 minutes prior to the posted closing sign and was refused service. Don't need or want this type of service in my life! Unfortunately, this location happens to be closer to my house, but consistently get attitude and run-around whenever I come. This is the final straw for me, my smoothie habit is officially quashed!
Rebekah N.
Horrible service and horrible time management. Get new management. Larger lady (assuming manger) was rude to everyone ordering and kept complaining to her coworkers.
Steve Rosen
Ordered the "Peanut Paradise" and it did not disappoint. If you go to other TS locations, that one can be a hit or miss.
Great way to start a day after a morning workout. Peanut paradise with whey protein and a chicken pesto Flatbread . Good stuff!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Peanut Paradise with Whey, Chicken Pesto
Bobby Ventress
Slow poorest of customer service stood at the counter people past me made eye contact and didn't part their lips to even say I will be with you in a moment I will never spend money here
Jenna Victoria Stanton
I tried ordering something online and it showed it failed so I went inside to order and then it went through. Later that day it showed 2 payments went through when to my understanding I only paid once. I tried calling multiple times and no answer so I proceeded to go inside. When I talked to the person at the register he just kept saying ummmmm theres nothing I can do you are just going to have to leave. He didn’t take my name or number and just kept saying there is nothing they can do that I should just leave and deal with the loss. Although it was only 17 bucks I am losing there was horrible service and I never got anything out of it. He also would not tell me when the manager would be back as that is who I need to speak to in order to get the refund.
Service: 1
Victor T.
Customer service is a zero here sarcastic employees is not it , go to another location
K L.
Stopped in tonight to try this place and the smoothie was just as horrible as the lady at the register with the blonde hair. Assuming she is the same lady with the same horrible customer service issues as the other bad Yelp reviews. We walked in, we said hello, she said absolutely nothing. We looked at her and she looked at us and still said nothing. We ordered. Told us our total and that was it. It said thank you and she said nothing. She kept writing something on a long receipt paper. She is most definitely hurting your business. Aside from her horrible customer service, the smoothie was powdery and not flavorful at all. I'm sad that we wasted 17 dollars on 2 smoothies. We ordered a fruity punch and a sunrise sunset. Pretty sad about it.
They should trained their staff more about the products they make… does anyone knows if the açaí bowl they sale here is vegan? ??♀️…Because I asked the staff and they don’t have any idea ?
Atmosphere: 5
Food: 4
Service: 3
Acai bowl was tasty but calling that frozen fruit "fresh" is a stretchVegetarian options: Smoothies without whey protein are all vegetarian plus they have a couple wraps, bowls & quesadillas that are vegetarian
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Acai Bowl
The staff always seems half trained, orders are hard to get right and they always take extra long to fulfill the order.
Last night, My boyfriend and I called ahead and ordered a few things from the Tropical Smoothie at 76 W Horizon Ridge Pkwy ste #120 in Henderson, NV 89015.Upon pickup, the young male cashier acted clueless when my boyfriend told him his name for the order and what we ordered. My boyfriend nicely reiterated what he was there for and then the cashier looked around and said, "we didn't make it yet".Confused, my boyfriend replied, "You haven't made it yet?" Cashier replied.. "Oh.. we made it, but you have to pay first."*duh*Admittedly annoyed, my boyfriend said, "Yeah, that's how a transaction works. But, why did you say you didnt make it yet?"The Cashier ignored the question and said "You have to pay first." Mind you, he wasn't even at the cash register saying this... Boyfriend: "Yes, I'm aware.. waiting on you." (As he visibly has his CC in hand).Cashier then starts to talk to himself as he's ringing us up. We pay and the Smoothie we ordered isn't there. Boyfriend: "where is the smoothie?" Cashier: "Smoothie? Uhh..." walks towards the back to the girl we ordered on the phone with. He comes back to the register says nothing. Girl employee lazily walked to us with an attitude on her face and slowly hands the Smoothie to my boyfriend, doesn't say anything and walks away with a miserable look. ?♂️We get home to the "Chicken cheese 'Dilla", having NO chicken and barely ANY cheese. Mainly just tortillas. ? The Smoothie was poorly made, mostly slush. The Chicken Pesto was slapped together and chewy. The Acai Bowl was the only good thing. ?We called and I talked to the girl who gave us the Smoothie which was also who we ordered from. I expressed my frustration, she didn't know how to handle the situation. No apologies, even tried to correct me with an attitude.This morning, I called so I could speak to a manager. The same girl employee answered, I asked if I could speak to a manager. She said nothing and hung up on me.I never leave negative reviews and I take no pleasure in doing so. It's a waste of my time but, this really was a poor experience. It's clear the two employees aren't managed well and possibly not trained well either. I'd expect better service as I have been a customer of this company for over ten years. But I will not be returning to this location, nor should you.
Atmosphere: 1
Food: 3
Service: 1
I ordered a mixed berry bowl yesterday that took 30 minutes to get my order made. The manager working was extremely rude! I won't be going back to this location as they can't get a simple order out in a timely fashion.
Atmosphere: 1
Food: 1
Service: 1
Went at 1pm on a Saturday and they were not taking anymore orders at this time....not professional and was the first and last time my family will go to that location! Whoever runs it needs help and it's not looking good for them.
Atmosphere: 1
Food: 1
Service: 1
Great drinks just a little pricey
They don't even stick to their own posted hours! Tried to call in an order 26 minutes to closing and got no answer, then arrived 13 minutes prior to the posted closing sign and was refused service. Don't need or want this type of service in my life! Unfortunately, this location happens to be closer to my house, but consistently get attitude and run-around whenever I come. This is the final straw for me, my smoothie habit is officially quashed!
Horrible service and horrible time management. Get new management. Larger lady (assuming manger) was rude to everyone ordering and kept complaining to her coworkers.
Ordered the "Peanut Paradise" and it did not disappoint. If you go to other TS locations, that one can be a hit or miss.
Restaurantji Recommends
Great way to start a day after a morning workout. Peanut paradise with whey protein and a chicken pesto Flatbread . Good stuff!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Peanut Paradise with Whey, Chicken Pesto
Slow poorest of customer service stood at the counter people past me made eye contact and didn't part their lips to even say I will be with you in a moment I will never spend money here
I tried ordering something online and it showed it failed so I went inside to order and then it went through. Later that day it showed 2 payments went through when to my understanding I only paid once. I tried calling multiple times and no answer so I proceeded to go inside. When I talked to the person at the register he just kept saying ummmmm theres nothing I can do you are just going to have to leave. He didn’t take my name or number and just kept saying there is nothing they can do that I should just leave and deal with the loss. Although it was only 17 bucks I am losing there was horrible service and I never got anything out of it. He also would not tell me when the manager would be back as that is who I need to speak to in order to get the refund.
Service: 1
Customer service is a zero here sarcastic employees is not it , go to another location
Stopped in tonight to try this place and the smoothie was just as horrible as the lady at the register with the blonde hair. Assuming she is the same lady with the same horrible customer service issues as the other bad Yelp reviews. We walked in, we said hello, she said absolutely nothing. We looked at her and she looked at us and still said nothing. We ordered. Told us our total and that was it. It said thank you and she said nothing. She kept writing something on a long receipt paper. She is most definitely hurting your business. Aside from her horrible customer service, the smoothie was powdery and not flavorful at all. I'm sad that we wasted 17 dollars on 2 smoothies. We ordered a fruity punch and a sunrise sunset. Pretty sad about it.