I enjoy Baja Fresh food not only the food but the service the employees goes above and beyond helping customers and the cleanliness good job
Atmosphere: 5
Food: 5
Service: 5
Bryn Forbes
Long wait. Breakfast ends at 930. Chicken was very dry.
Atmosphere: 2
Food: 2
Service: 2
Alex Yum
Ordered the baja steak burrito and it was cold and mexicano burrito. The meat, beans, and rice were all cold.
Atmosphere: 1
Food: 1
Service: 3
Vicent Busta
The food is good, but very poor attention and poor education on the part of the
Atmosphere: 1
Food: 4
Service: 1
Daniel Dameron
We stopped here for lunch around 11:20 on 3/14 while waiting for our flight. The line was a bit long, but it moved fast. The servers were very entertaining, and treated guests like family. They were very friendly and helpful. We ordered chips and queso to share. The queso was nice and warm and creamy, and the chips were crisp, not oily, and seasoned well. The tacos were surprisingly fantastic for airport fast food! My steak was still tender and juicy. The corn tortillas were warm and soft, and the veggies were fresh and crispy. The chicken tacos were similarly wonderful, with the chicken tender and well seasoned. Overall, we enjoyed our quick lunch, and we had a good time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Corn Tortilla Tacos
Steve
Used to love stopping by between flights, but what legitimate airport restaurant closes at 5?!
Atmosphere: 3
Food: 4
Service: 1
Mauricio Saavedra
You need to hire better employees. The lazy old white cook in the back shouting “GO TO CHILLIs” as me and another Latina lady were in line at 4pm a whole hour prior to close. The fat lady with glasses on the prep line throwing a fit when I asked for 2 Mexicano burritos. I told her not to worry about it and I took my business elsewhere. Those 2 need to go and find a job they like. They can’t be treating their customers like garbage just because they hate their job.
Philip Schulte
It's Friday during Lent, you're out of seafood and don't have a sign posted saying you're out of seafood. I wasted 15 minutes standing in line to find that out.
Michelle Baehler
Service? I stood at the counter for almost 10 minutes while the women working, changed out breakfast to lunch. She was nasty, nasty rude and spoke to me like I was nothing but and inconvenience. I ended up walking away, never did get a chance to order. They need to replace her, she was miserable and it was apparent she doesn't like her job. I guess if that's the face you want running your business, it'll be run into the ground.
Atmosphere: 1
Food: 1
Service: 1
Nathan McConnell
This place is bad even by airport standards. Meat was served cold and its overly pricey. Avoid.
At airports, your dining options are always limited based on where your gate is. Unfortunately, Baja Fresh was my limited option. There was a couple ahead of me so I thought, ok this will be quick. How long can 2 people possibly take? Boy was I wrong. There were 3 workers by the assembly line where only ONE worker was taking all the orders and making all the food. One worker at the register. And another worker walking around aimlessly trying to make themself useful and finding something to do. The one worker taking the order and making the food was working SO slow. I get you don't have a flight to catch but other people do. After she finished the couple's order, an employee from the airport came to order food and skipped everyone and that took forever. At this point I should have left but a line formed behind me so I figured the food must be good? After about 15-20 minutes, I placed my order and went to pay at the register. Lots of attitude from the lady at the register as if I was the reason it took so long for the line to move. I had the chicken quesadilla which came with a side of guac and sour cream for about $16. The size was decent and it wasn't bad but the long wait and slow/rude workers makes it not worth it at all. Avoid and just get Auntie Anne's or something else.
Mike M.
Food to go on the plane. Quesadilla looked to be an easy option, and Baja Fresh line was only about six deep. Here we go! And by that I mean...here we SLOW. THREE people working? Yes. Horribly efficient? Yes. Tasty?? Absolutely. But it was painful watching the crew work together so inefficiently. Order taking was one at a time, cook, finish then package the order. Check the person out, then move on to take the next order. Training could be used on how to work more efficiently, which would make customers happier, as well as the owner for selling more food. Really good and fresh product, just a struggle bus to actually get it. If you don't have much time between flights or before departure, I think I'd stroll on.
dew1234 w
Don't waste your time and money.I ordered food here, Friday January 12 at 12:45 pm, before my flight. Tortilla press lady was ok, next lady acted put out. As I'm watching her put tacos together, I request cheese. She keeps saying that she already put cheese on the taco when she didn't, then said she put lettuce when she didn't. She then waited until the end of my requests and put both on...what a weirdo. I did not want them in the order she apparently insisted on! Then lady at the register puts my order in a bag. I leave to walk way away and discover I have NO utensils and I have rice and beans. Now I'm agitated that I have to walk all the way back after sitting down and removing my jacket. I go up to the register lady and say "you didn't put utensils in my bag". She says that she never puts utensils in an order of tacos. I said I also have rice and beans! She repeats that she doesn't put utensils in taco orders. What an idiot. I will never return. I've always enjoyed the brand but these bad apples tarnish the reputation in general. As if air travel isn't stressful enough already ?
Atmosphere: 1
Food: 3
Service: 1
Jason G.
This is probably the worst fast casual establishment I've ever been to. You kind of lower expectations going to an airport anyway, but this was just beyond bad service and bad food. The line wasn't too long, but the two people handling the food were legitimately yelling at everyone, the customers... It's an airport, so there are foreigners who may not be as familiar with burritos or tacos, and instead of explaining the menu or answering questions of what particular options are, the workers just yelled in a condescending way. Since it wasn't my first time ordering a burrito, I knew generally what my order was. So, when I said the toppings I wanted, the woman yelled at me to say it louder because she couldn't hear me. When I loudly said my order, the next worker to her left said everyone needs to stop yelling and talking so loudly because she can't concentrate. What is going on here? So then the two of them, instead of doing orders, started gossiping about other workers at Baja Fresh who weren't there about how they they can't hear anything and that'll piss off their manager. The portions were so small. I don't really go to Baja Fresh because there is no location convenient to me. But now that I went to this one, this place is in no way comparable to Chipotle. The burrito was probably half as large. The whole of the kitchen was old and ratty, and didn't look maintained. This franchise is on its way down, clearly. They have captive airport people, which is why it still exists.
Danielle Simmons
I’m basing this review solely on the staff. This is the day your tortilla maker blew up (Jan 6 approximately 12pm) THESE TWO WOMEN AT THE FRONT WERE THE WORST EXPERIENCE IVE EVER HAD. they fed off their negativity with one another. At the very least split these two up because they were both incredibly rude and super burnt out that we ordered shrimp. I have truly never experienced such rude ladies. Mostly the mexican lady working the cash register though. Do your company a favor and get rid of this one or put her in the back! Absolutely insane. We also waited 46 minutes for a shrimp quesadilla but that was the least of my worries after this experience.
I enjoy Baja Fresh food not only the food but the service the employees goes above and beyond helping customers and the cleanliness good job
Atmosphere: 5
Food: 5
Service: 5
Long wait. Breakfast ends at 930. Chicken was very dry.
Atmosphere: 2
Food: 2
Service: 2
Ordered the baja steak burrito and it was cold and mexicano burrito. The meat, beans, and rice were all cold.
Atmosphere: 1
Food: 1
Service: 3
The food is good, but very poor attention and poor education on the part of the
Atmosphere: 1
Food: 4
Service: 1
We stopped here for lunch around 11:20 on 3/14 while waiting for our flight. The line was a bit long, but it moved fast. The servers were very entertaining, and treated guests like family. They were very friendly and helpful. We ordered chips and queso to share. The queso was nice and warm and creamy, and the chips were crisp, not oily, and seasoned well. The tacos were surprisingly fantastic for airport fast food! My steak was still tender and juicy. The corn tortillas were warm and soft, and the veggies were fresh and crispy. The chicken tacos were similarly wonderful, with the chicken tender and well seasoned. Overall, we enjoyed our quick lunch, and we had a good time.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Corn Tortilla Tacos
Used to love stopping by between flights, but what legitimate airport restaurant closes at 5?!
Atmosphere: 3
Food: 4
Service: 1
You need to hire better employees. The lazy old white cook in the back shouting “GO TO CHILLIs” as me and another Latina lady were in line at 4pm a whole hour prior to close. The fat lady with glasses on the prep line throwing a fit when I asked for 2 Mexicano burritos. I told her not to worry about it and I took my business elsewhere. Those 2 need to go and find a job they like. They can’t be treating their customers like garbage just because they hate their job.
It's Friday during Lent, you're out of seafood and don't have a sign posted saying you're out of seafood. I wasted 15 minutes standing in line to find that out.
Service? I stood at the counter for almost 10 minutes while the women working, changed out breakfast to lunch. She was nasty, nasty rude and spoke to me like I was nothing but and inconvenience. I ended up walking away, never did get a chance to order. They need to replace her, she was miserable and it was apparent she doesn't like her job. I guess if that's the face you want running your business, it'll be run into the ground.
Atmosphere: 1
Food: 1
Service: 1
This place is bad even by airport standards. Meat was served cold and its overly pricey. Avoid.
Food: 1
Service: 1
Restaurantji Recommends
At airports, your dining options are always limited based on where your gate is. Unfortunately, Baja Fresh was my limited option. There was a couple ahead of me so I thought, ok this will be quick. How long can 2 people possibly take? Boy was I wrong. There were 3 workers by the assembly line where only ONE worker was taking all the orders and making all the food. One worker at the register. And another worker walking around aimlessly trying to make themself useful and finding something to do. The one worker taking the order and making the food was working SO slow. I get you don't have a flight to catch but other people do. After she finished the couple's order, an employee from the airport came to order food and skipped everyone and that took forever. At this point I should have left but a line formed behind me so I figured the food must be good? After about 15-20 minutes, I placed my order and went to pay at the register. Lots of attitude from the lady at the register as if I was the reason it took so long for the line to move. I had the chicken quesadilla which came with a side of guac and sour cream for about $16. The size was decent and it wasn't bad but the long wait and slow/rude workers makes it not worth it at all. Avoid and just get Auntie Anne's or something else.
Food to go on the plane. Quesadilla looked to be an easy option, and Baja Fresh line was only about six deep. Here we go! And by that I mean...here we SLOW. THREE people working? Yes. Horribly efficient? Yes. Tasty?? Absolutely. But it was painful watching the crew work together so inefficiently. Order taking was one at a time, cook, finish then package the order. Check the person out, then move on to take the next order. Training could be used on how to work more efficiently, which would make customers happier, as well as the owner for selling more food. Really good and fresh product, just a struggle bus to actually get it. If you don't have much time between flights or before departure, I think I'd stroll on.
Don't waste your time and money.I ordered food here, Friday January 12 at 12:45 pm, before my flight. Tortilla press lady was ok, next lady acted put out. As I'm watching her put tacos together, I request cheese. She keeps saying that she already put cheese on the taco when she didn't, then said she put lettuce when she didn't. She then waited until the end of my requests and put both on...what a weirdo. I did not want them in the order she apparently insisted on! Then lady at the register puts my order in a bag. I leave to walk way away and discover I have NO utensils and I have rice and beans. Now I'm agitated that I have to walk all the way back after sitting down and removing my jacket. I go up to the register lady and say "you didn't put utensils in my bag". She says that she never puts utensils in an order of tacos. I said I also have rice and beans! She repeats that she doesn't put utensils in taco orders. What an idiot. I will never return. I've always enjoyed the brand but these bad apples tarnish the reputation in general. As if air travel isn't stressful enough already ?
Atmosphere: 1
Food: 3
Service: 1
This is probably the worst fast casual establishment I've ever been to. You kind of lower expectations going to an airport anyway, but this was just beyond bad service and bad food. The line wasn't too long, but the two people handling the food were legitimately yelling at everyone, the customers... It's an airport, so there are foreigners who may not be as familiar with burritos or tacos, and instead of explaining the menu or answering questions of what particular options are, the workers just yelled in a condescending way. Since it wasn't my first time ordering a burrito, I knew generally what my order was. So, when I said the toppings I wanted, the woman yelled at me to say it louder because she couldn't hear me. When I loudly said my order, the next worker to her left said everyone needs to stop yelling and talking so loudly because she can't concentrate. What is going on here? So then the two of them, instead of doing orders, started gossiping about other workers at Baja Fresh who weren't there about how they they can't hear anything and that'll piss off their manager. The portions were so small. I don't really go to Baja Fresh because there is no location convenient to me. But now that I went to this one, this place is in no way comparable to Chipotle. The burrito was probably half as large. The whole of the kitchen was old and ratty, and didn't look maintained. This franchise is on its way down, clearly. They have captive airport people, which is why it still exists.
I’m basing this review solely on the staff. This is the day your tortilla maker blew up (Jan 6 approximately 12pm) THESE TWO WOMEN AT THE FRONT WERE THE WORST EXPERIENCE IVE EVER HAD. they fed off their negativity with one another. At the very least split these two up because they were both incredibly rude and super burnt out that we ordered shrimp. I have truly never experienced such rude ladies. Mostly the mexican lady working the cash register though. Do your company a favor and get rid of this one or put her in the back! Absolutely insane. We also waited 46 minutes for a shrimp quesadilla but that was the least of my worries after this experience.
Atmosphere: 1
Food: 3
Service: 1